Job Vacancy

Helpdesk Engineer Apprentice

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We are looking for an apprentice to join us as a Level 3 Helpdesk Engineer in a role providing great opportunity to begin a career in the IT sector. Duties will include the preparing new devices (e.g. laptops) for clients, and providing the initial point of contact for client calls to our IT helpdesk.

Role

Key responsibilities: 

  • Providing the initial point of contact for client calls to our IT helpdesk
  • Triage of client incidents to decide appropriate escalation methods
  • Basic windows or mac troubleshooting
  • Providing changes to Microsoft 365 such as client name / job title changes
  • Occasional site visits including PC / monitor moves in client offices (expenses paid).

Training

Why choose our Azure Cloud Support Specialist apprenticeship? 

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. 

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Benefits:

  • Work from home minimum of 3 days per week
  • 25 days annual leave + UK Bank holidays.
Apprenticeship Standard
Information communications technician (level 3)
Training Provider
QA LIMITED
Working Week
Monday to Friday, usually 9am – 5pm.
Expected Duration
16 Months
Positions Available
1
Closing Date
Tuesday, 11th June 2024
Start Date
Monday, 24th June 2024

Desired Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Team working
  • Non judgemental
  • Apple MacOS experience
  • Knowledge of Microsoft 365

Qualifications

  • any subject -- x3 GCSE or equivalent, grade 4+ (A-C) (Essential)
  • English GCSE or equivalent, grade 3+ (D or above) (Essential)
  • Maths GCSE or equivalent, grade 3+ (D or above) (Essential)

About the Employer

AIS Tech
AIS Technology provides IT Managed services to customers between 5 – 100 employees in the UK, specialising in clients utilising the Microsoft 365 suite for email and collaboration.
Company
AIS Tech
Location
Woodland Place, Hurricane Way, Wickford, Essex, England
Hybrid / WFH Options
Employment Type
Advanced Apprenticeship
Salary
£12,000.00
Posted
Apply Now
Apply Now
Company
AIS Tech
Location
Woodland Place, Hurricane Way, Wickford, Essex, England
Hybrid / WFH Options
Employment Type
Advanced Apprenticeship
Salary
£12,000.00
Posted