Client Service Apprentice - Sheffield
Role
At ASK4 Ltd, the team delivers connectivity and technology solutions to hundreds of thousands of users in multi-tenant buildings in three sectors, in multiple languages across thirteen countries.
Thanks to new investment we are recruiting to help support the company’s growth as well as maintain the high level of service that ASK4 is renowned for.
The Client Service department is an essential part of ASK4s growth. The team are responsible for ensuring our clients have the service they both expect and need.
Dealing with a variety of different issues and working across multiple teams to find a fix and successfully resolve any issue, driving client confidence and retention.
What you’ll be doing:
The Client Service Apprentice role will be varied the day to day of the role will include:
- Collecting data and making reports for clients
- Service Improvement Plans
- Client Escalation Management
- Preparing materials for presentations
Training
Your full role and responsibilities will be set out by your employer. ASK4 will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day.
You will be working towards the Customer Service Specialist Level 3 apprenticeship standard, which includes:
- Knowledge, Skills and Behaviours
- Customer Service Specialist Level 3 Apprenticeship Standard
- Functional skills in maths and English if required
This will be delivered through ASK4's dedicated training provider, Realise. Realise is an established training provider that’s enjoying an exciting period of growth following a management buyout and rebrand in late 2020.
- Your aspirations will be recognised and we will do our best to help you achieve your personal goals and progress your career during your time at ASK4
- Apprenticeship Standard
- Customer service specialist (level 3)
- Training Provider
- REALISE LEARNING AND EMPLOYMENT LIMITED
- Working Week
- Monday - Friday, shifts to be confirmed
- Expected Duration
- 15 Months
- Positions Available
- 1
- Closing Date
- Friday, 28th June 2024
- Start Date
- Monday, 1st July 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Team working
- Initiative
Qualifications
- Basic Maths Other, grade n/a (Desired)
- Standard English Other, grade n/a (Desired)
About the Employer
- Company
- ASK4
- Location
- 14 Fitzwilliam Street, Sheffield, United Kingdom, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,820.00
- Posted
- Company
- ASK4
- Location
- 14 Fitzwilliam Street, Sheffield, United Kingdom, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,820.00
- Posted