L3 ICT Support Apprentice - Axia Computer Systems – Watford WD24
Role
As an IT Support Apprentice your key responsibilities will be:
- Providing technical telephone, remote, onsite and email support
- Log calls in the helpdesk call logging system
- Diagnose and troubleshoot hardware, network and software issues
- Manage users and permissions within Active Directory
- Install & Configure Hardware & Software
- Monitor remote backup systems
- Migration of systems to Cloud such as Azure and Office 365
- Manage Backup Estate
- Manage VMWare Estate
- Assist in any other general tasks that may arise
Desired skills and experience:
- Experience of Windows XP/Windows 7/Windows 10
- Experience of Active Directory User Administration
- Experience of Microsoft office and office 365
- Basic understanding of Networking solutions, TCP/IP, LAN, WAN.
- Confident spoken and written English
- Ability to prioritise tasks and be aware of time constraints and deadlines
- Ability to research and learn new technologies/solutions under pressure
- Strong team player
- Experience with VMware/Hyper-V
- Willing to learn and improve skill set with on-the-job training.
Training
Programme: Information Communications Technician – Support Technician Pathway
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the L3 Information Communications Technician standard.
The training covers the following core occupational duties:
www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1
There may be the opportunity to apply for a full-time role at the end of the Apprenticeship, or you will be able to work as an IT Support Technician.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- TECHNICAL PROFESSIONALS LIMITED
- Working Week
- Monday - Friday 9am-5pm
- Expected Duration
- 21 Months
- Positions Available
- 1
- Closing Date
- Monday, 10th June 2024
- Start Date
- Monday, 1st July 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Analytical skills
- Team working
- Initiative
Qualifications
- English GCSE or equivalent, grade 4 (C) (Desired)
- Maths GCSE or equivalent, grade 4 (C) (Desired)
About the Employer
- Company
- AXIA HOLDINGS LIMITED
- Location
- 3D REGAL WAY, AXIA HOUSE, WATFORD, HERTFORDSHIRE, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £11,648.00
- Posted
- Company
- AXIA HOLDINGS LIMITED
- Location
- 3D REGAL WAY, AXIA HOUSE, WATFORD, HERTFORDSHIRE, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £11,648.00
- Posted