Technical Consultant - 1st Line

Hours: Between 8.30am and 5.30pm - 37.5 hour week, and a requirement to have paid on call on rota

Location: This role is office based on the Isle of Man, with some travel to customer sites.

Embark on a rewarding journey with Argon's 1st Line Technical Team, where you'll be the frontline hero providing essential technical assistance to our valued customers. As the initial point of contact, you'll triage, document, and resolve standard issues promptly, ensuring seamless operations and customer satisfaction.

Key Responsibilities:

• Act as the first point of contact for technical assistance, handling customer queries via phone, self-service portal, or email.
• Resolve standard issues such as password resets and basic troubleshooting, escalating complex issues to higher-level teams when necessary.
• Document all customer interactions and technical details within tickets, ensuring clarity and accuracy for efficient escalation and resolution.
• Perform regular scheduled tasks, including monitoring alerts from remote networks and service desk inboxes.
• Assist 2nd or 3rd line teams with projects requiring user contact and basic tasks, contributing to project success and customer satisfaction.
• Commit to personal development and self-improvement, pursuing additional training and qualifications to enhance skills and expertise.
• Uphold IT security policies and procedures at all times, ensuring compliance and data protection.