Service Desk Leader

Service Desk Leader - Managed Services Provider - Windows Server, Microsoft 365, Azure, VMWare, Sophos

West Yorkshire - Hybrid - £45,000

Applause IT are looking for a Service Desk Leader to join a service desk team for a managed services provider based in West Yorkshire. The organisation provides managed services to industry sectors such as law firms, estate agents and marketing agencies.

The role will entail being an escalation point for 1st and 2nd line Engineers as well as responding to major incidents and complex 3rd line issues. You will also be providing excellent customer service to all clients, communicating with internal and external members to ensure tasks are completed on time.

The Service Desk Leader will experience with:

• Microsoft Windows server (2012, 2016, 2019 and 2022
• Windows 7/10 and Microsoft Office
• Virtualisation troubleshooting (Hyper V)
• Cloud Services (Azure/RDS/Citrix
• Networking, routing, and firewalls (Sophos)
• Wi-Fi Solutions (Ubiquiti)
• Exchange and Office 365 Administration

Benefits include:

• Healthcare and Well-being Scheme
• Pension Scheme (additional employer contribution)
• Simply Health
• 25 days holiday plus bank holiday (this increases with length of service)
• Life Assurance
• Perkbox

This is an excellent opportunity for an experienced Service Desk Leader who has experience with at a managed services provider. While the role is hybrid, only candidates who are within a commutable distance from West Yorkshire will be considered. Sponsorship candidates will unfortunately not be eligible to apply. If this sounds like the role for you, please click APPLY NOW!

Service Desk Leader - Managed Services Provider - Windows Server, Microsoft 365, Azure, VMWare, Sophos

West Yorkshire - Hybrid - £45,000