Site Administrator
Job summary
The post holder will deal with day to day departmental issues relating to their area of work, ensuring appropriate reporting and action is taken and the relevant people informed. The post holder will work under the guidance of the Community Management team to establish and take responsibility for office systems to ensure that the business of the Area is undertaken in an efficient and effective manner. The post-holder is required to manage their day-to-day workload and use their initiative with limited supervision; this requires excellent judgement, organisational ability, communication skills and the ability to cope with working to tight and multiple deadlines. The post holder will be responsible for the line management, support and supervision of all Community A&C staff employed within the hospital, and other teams where delegated.
The post contains a range of duties normally undertaken within procedural guidelines and work is frequently undertaken at the post holder's own initiative. This role involves frequently dealing with confidential and sensitive information
Main duties of the job
- To provide day to day office management and supervion for the Community A&C Teams
- Provision of a professional and responsive service as the first point of contact for telephone and "in person" callers to the Area Community office. Exercise initiative in responding to callers and the action to be taken including referral to other officers. Ensuring that the Area Management Team is contacted and briefed within appropriate timescales on all important matters and developments.
- Co-ordinate complaint response times as guided by Community Management Team
- Investigate complaints in relation to A&C and delegated team issues
- Provide formal minute taking at a range of meetings
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Person Specification
Qualifications
- Educated in English and maths to GCSE standard (A -C) or equivalent experience
- RSA 111 or equivalent/experience
- NVQ Level 4 in Administration or equivalent/experience
- Supervisory qualification/experience
Experience and Knowledge
- NHS experience in a Higher Clerical, secretarial or supervisory role.
- Experience of administering meetings and diaries
- Excellent administration /organisational and time management skills
- Ability to manage difficult/crisis situations and respond effectively
- Ability to deliver tight deadlines and able to prioritise
- Welsh Speaker
IT Skills
- Excellent knowledge of all Microsoft Office applications and the ability to master new applications
- Ability to work to strict deadlines and prioritise tasks with minimal supervision
- Note/minute taking
- Efficient in Word, Excel, Access, and PowerPoint
- Experience of using Oracle ordering system
- Involvement in projects
Communication
- Excellent communication skills with all stakeholders
- Able to work in a busy office and deal with a number of different tasks
- Knowledge of NHS structures and processes
Other
- Flexible approach to working ?Willing to learn new skills
- Ability to travel between sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Betsi Cadwaladr University Health Board
Address
Llandudno Hospital
Hospital Road
Llandudno
LL30 1LB
https://bcuhb.nhs.wales/train-work-live/
- Company
- Betsi Cadwaladr University Health Board
- Location
- Llandudno, United Kingdom LL30 1LB
- Employment Type
- Permanent
- Salary
- £25524.00 - £28010.00 a year
- Posted
- Company
- Betsi Cadwaladr University Health Board
- Location
- Llandudno, United Kingdom LL30 1LB
- Employment Type
- Permanent
- Salary
- £25524.00 - £28010.00 a year
- Posted