IT Infrastructure Technician (Bank)

Job description

Job responsibilities

There has never been a better time to join us in the NHSat Bradford Teaching Hospitals NHS Foundation Trust. We provideacute and planned inpatient and outpatient carefor our local community with a firm commitment tostaff health and wellbeing.

This role is part of the Trusts Informatics Team and the post-holder will support the provision of 3rd tier IT support and maintenance for all Trust departments within the IT Infrastructure discipline (Networks, End User Computing or Data Centre) to which they are assigned. This will also involve updating and managing incidents within the IT Service Desk ticketing system. The post holder will also be responsible for investigating reported faults, maintaining communications and liaising with users to effect appropriate repairs and achieving a satisfactory conclusion to faults within designated timescales and quality of service standards. The post holder is also required to analyse IT problems and design, test, document and implement appropriate solutions.

The role is predominantly to support the final stages of the Microsoft Office 365 roll-out, liaising and supporting clinical areas during in transition. The role will also agree lists of staff to be migrated at the same time, to minimise operational disruption.

Are you interested in learning more about this opportunity? I'd be happy to chat with you about it further. Let me know if you have any questions.

Person Specification

Experience

• Minimum of 2 years working in an IT Infrastructure environment

• Understanding the culture of the NHS
• Experience of working in a IT Servicedesk or Helpdesk environment
• Experience of working in an IT support environment
• Customer Care experience

Skills

• Ability to understand and interpret user requirements and develop and communicate appropriate responses
• Presentation Skills, Teaching and Training in use of IT
• Good organisational Skills
• Legible Handwriting
• Ability to influence people and decisions.

Knowledge

• Expert knowledge of current Microsoft PC and Server Operating Systems
• Expert knowledge of application software
• Knowledge of PowerShell and Batch scripting
• Knowledge of application packaging, deployment, and testing.
• Knowledge of PC management software (ZENworks/SCCM/WSUS)
• Knowledge of PC based management and configuration utilities
• Experience of supporting Microsoft Exchange environments
• Knowledge of ITIL services management
• Knowledge of Active Directory server roles and LDAP
• Knowledge of Office 365 & Azure technologies
• Evidence of continuous professional development

• Knowledge of email and web filters
• Knowledge of anti-virus and encryption technologies
• Knowledge of MDM technologies

Qualifications

• Educated to Degree Level or equivalent*
• GCSE Maths and English (Grades A - C) or equivalent

• ITIL Foundation Certificate
• NVQ II in Information Technology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Bradford Teaching Hospitals NHS Foundation Trust

Address

Bradford Royal Infirmary

Duckworth Lane

Bradford

BD9 6RJ

https://www.bradfordhospitals.nhs.uk