1st Line IT Support

A large UK-wide group of wholesale & distribution businesses are looking for a confident and reliable 1st Line IT Support Assistant to join their Head Office team in Newbury. This role offers an exciting opportunity to work within a fast-paced and collaborative environment, providing essential technical support to the company's employees and contributing to the smooth operation of their IT systems.

Role Responsibilities

The company you'll be joining uses a wide range of IT systems and providers that play an essential role in the running of their business. As a 1st Line IT Support Assistant, you'll be part of a well-established Helpdesk team. Your responsibilities will include:

  • Providing first-line technical support to internal users from around the country via phone and email, resolving IT issues promptly and effectively e.g. mailboxes, desktop and printer issues
  • Liaising and following up with IT providers (such as Microsoft 365 and cloud-based software) to troubleshoot problems.
  • Providing users with regular updates as to the status of their issue.
  • Identifying areas where the current IT systems can be improved.

Rewards

As a 1st Line IT Support Assistant, you will receive:

  • A starting salary between £25,000 - £30,000 (depending on experience)
  • 25 days holiday (plus bank holidays)
  • Optional membership of the company pension scheme
  • Bonus scheme
  • Initial training and mentoring from a senior Manager
  • Future potential for bespoke professional development, relevant training courses etc
  • Opportunities to progress to a more senior role within the IT team if desired

Requirements

To be successful in this 1st Line IT Support Assistant role, you should have:

  • Experience in a customer or technical IT support role
  • Excellent communication and interpersonal skills, with the ability to effectively interact with individuals at all levels of the organisation
  • The ability to solve problems quickly and efficiently
  • Convenient transportation access to Newbury

If you think that you have what it takes, apply today to find out more!

Company
Bridgewater Resources UK
Location
Newbury, Berkshire, Shaw, West Berkshire, United Kingdom
Employment Type
Permanent
Salary
£25000 - £30000/annum bonus
Posted
Company
Bridgewater Resources UK
Location
Newbury, Berkshire, Shaw, West Berkshire, United Kingdom
Employment Type
Permanent
Salary
£25000 - £30000/annum bonus
Posted