IT Administrative Assistant Apprentice
The Administrative Apprentice will ensure the highest levels of service are delivered to Claranet’s customers by providing ticket-based customer support and responding to Customer requests via a range of communication channels.
Role
- Provide ticket-based customer support; responding to Customer requests for support via a range of communication channels
- Assess the impact and urgency of tickets and gather the appropriate information for the type of request
- Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved quickly and efficiently
- Maintain accurate records of activity taken throughout the lifecycle of a ticket
- Apply a wide range of Service Desk processes in order to identify and apply technical fixes to incidents
- Where required, liaise with third party suppliers to ensure that faults are resolved within the correct time frames according to the product service level agreements in place
- Support the Team Manager towards continued improvement of team process and customer experience
- Provide first-line investigation and diagnosis, resolving at first contact whenever possible & escalating incidents/requests that cannot be resolved within agreed timescales
Training
Why choose our Azure Cloud Support Specialist Apprenticeship?
- The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation
- This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
- 90% of QA Apprentices secure permanent employment after finishing their apprenticeship
- Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks
Company Benefits:
- Gym memberships
- Private Medical Insurance
- 25 days annual leave, increasing to 27 days after 2 years service
- Group Pension Plan
- Retail discounts
Working For Claranet:
- Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean it). We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, dental, discounted gyms and app supported benefit access
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- All details will be confirmed upon interview.
- Expected Duration
- 16 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 11th June 2024
- Start Date
- Monday, 24th June 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
- Non judgemental
- Awareness of IT terminology
Qualifications
- any subject --- x3 GCSE or equivalent, grade 4+ (A-C) (Essential)
- English GCSE or equivalent, grade 3+ (D or above) (Essential)
- Maths GCSE or equivalent, grade 3+ (D or above) (Essential)
About the Employer
CLARANET LIMITED
Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.
- Company
- CLARANET LIMITED
- Location
- Claranet, Brighouse Court, Barnett Way, Barnwood, Gloucester, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000.00
- Posted
- Company
- CLARANET LIMITED
- Location
- Claranet, Brighouse Court, Barnett Way, Barnwood, Gloucester, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000.00
- Posted