PCN Manager

Job description

Job responsibilities

Lead managerially on the development (both strategic and operational) of the PCN, in the context of emerging national and local policy; including new models of care and wider system integration.

Be the first point of contact for the network and act as an enabler for improved health to improve services to patients.

The post holder will ensure that the network and its member practices have a strong voice, and are enabled to apply authority as an essential part of the transforming healthcare environment.

Work collaboratively with the wider system partners and providers in developing a fully integrated neighbourhood delivery model for the health and care system at the PCN level utilising community assets.

Work as a member of a joint team of BOB ICB developing a future model of health and care for the READING CENTRAL PCN population.

Contribute to shared leadership through a cross-organisational approach by working together with the member practices and community partners to enhance individual and community resilience.

Support the Clinical Director and practice managers in the member practices.

Job purpose:

The Manager will:

• Identify and meet the support needs of practices in the network.
• Provide support to the Clinical Director and deputise in their absence
• Represent the group at meetings.
• Work with clinical leads and other stakeholders as appropriate to develop a sustainable network.

• Develop an appropriate governance framework for the smooth operation of the PCN and the delivery of its plan. This will encompass the establishment of a legal framework between practices, agreed ways of working such as schedule of meetings, regular reporting on progress against the plan, and effective communications and engagement within and external to the network.
• To produce reports on strategic/operational development to relevant parties to promote the work of the PCN and to account for progress.
• Provide operational management to the teams/leads and direct line manager of any staff put in post or contracted to the network
• Ensure member practices are adequately supported with all work from Primary Care and that projects are effectively managed throughout their duration, this work will include reporting on specific milestones and outcomes.
• Lead on PCN workforce development and the integration of new roles including those secured via the Additional Roles Reimbursement Scheme.
• Take a lead role in the identification and tendering of new business and the

development of contract working with sub groups. This will require a good understanding of NHS commissioning processes and contract negotiations.

• Support a shared identity and branding within the network
• Ensure there are robust systems and processes in place for the network to operate as efficiently and effectively as possible
• Liaise closely with the Financial Lead Practice/Manager
• Ensure the network complies with all relevant and legislative responsibilities relating to GDPR, Health & Safety, Human Resources
• Financial administration and Reconciliation of financial funds and maintaining accurate financial records
• Preparing a PCN budget/forecast and share a quarterly financial update to keep members informed

• Supporting the CD to provide strategic and clinical leadership to the network, developing and implementing strategic plans, leading and supporting quality improvement and performance across member practices (including professional leadership of the Quality and Outcomes Framework Quality Improvement activity across the network).
• Prepare and annually update the Network Strategic Development Plan (and any other written information requested by the management committee), oversee the implementation of the aims and objectives and feedback on progress at Network meetings.

Advancing integration

• The post holder will be expected to develop and establish strong collaborative relationships with partners and stakeholders and will be expected to contribute to performance monitoring of locality services and the delivery of broader ICB/system objectives, including the Population Health Management.

• Work with the ICB and the Clinical Director to assess how General Practices within the PCN impact on patient health and well-being outcomes and work with practices to continuously improve effectiveness. This includes understanding variation and reducing health inequalities.

• Work with practices within the network to identify areas of common concern or potential for collaborative working to improve the resilience of general practices, sustain local services and support recruitment and retention of key members of the primary care workforce.

Working Relationships

• Network Member GP practices, Network Board, Clinical Director, key stakeholder partners from NHS, local government, third sector, Network employees, local service users and the population of our network.
• Ability to gain the confidence and buy in from member practices to enable their full participation in networks and their delivery.
• Act as a key Network representative at senior level.
• Support public engagement and consultation on network plans.
• Engagement and partnership working with the Public Health to identify gaps and joint and shared solutions to issues facing primary care and ensuring that patient voice is heard
• Take a leadership role in supporting staff, public and stakeholder engagement.

This job description is not an exhaustive list of duties but is intended to give a general indication of the range of work undertaken and may vary in detail in light of changing demands and priorities of the programme.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Health & Safety Policy and any individual practice Health & Safety Manual when working at individual practices and the practice Infection Control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Actively reporting of health and safety hazards and infection hazards immediately when recognised.
• Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role.
• Undertaking periodic infection control training (minimum annually).
• Reporting potential risks identified.
• Demonstrate due regard for safeguarding and promoting the welfare of children

Confidentiality:

• In the course of this role, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential and is to be used in accordance with GDPR rules and regulations.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers (if required).
• Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice and PCN policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in any audits where appropriate

Person Specification

Qualifications

• Educated to Degree level or equivalent experience of working at a senior level within primary care.
• Evidence of Continuous Professional Development.
• Have knowledge of GMS contracts.
• Experience of strategy development and implementation.
• Experience of primary care and specifically general practice current working knowledge either from time spent working in General Practice or time working to commission/interface with General Practice.
• Evidence of leading and implementing change/innovation
• Evidence of leading on the development of business cases, and tender responses.
• Experience of establishing and implementing systems for recording and monitoring operational performance.
• Experience of project management including budget management and HR deployment and Demonstrates sound judgement in the absence of clear guidelines or precedent, seeking advice as necessary.
• Strategic thinker with strong analytical skills ability to anticipate and resolve problems before they arise
• Experience in analysing, interpreting and presenting highly complex data.
• Flexibility of working hours/able to work at the desired times
• Car driver/clean licence
• Ability to use own judgement, initiative and resourcefulness
• Ability to work without direct supervision and determine own workload priorities
• Ability to work as part of an integrated multi-skilled team
• Able to work under pressure
• Able to work in a changing environment
• Assessing risk and planning mitigation
• Experience and working knowledge of all relevant and legislative responsibilities relating to GDPR, Health & Safety, Human Resources and CQC
• Experience of writing reports and polices
• Experienced at working in partnership with senior clinicians and or at a senior level within an organisation
• Systematic approach to problem solving.
• Managing a budget.
• Managing time and prioritising in a pressured environment.
• Broad IT proficiency: computer literate Excel, Word, PowerPoint, Outlook.
• Flexibility to respond in a dynamic, semi-structured environment.
• Self-motivated and able to prioritise, manage and deliver to timetable.
• Ambitious and hardworking.
• Creative and open-minded problem-solver.
• Ability to engage and motivate PCN staff and member practices.
• Effective communication /negotiating skills and the ability to influence others
• An understanding, acceptance and adherence to the need for strict confidentiality

• Experience of establishing and implementing systems for recording and monitoring operational performance.
• Experience of working in an NHS organisation, commissioning and or providing services.
• A Management Qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website.

Employer details

Employer name

Camillus Health Care Ltd

Address

Pembroke House

9 Eldon Square

Reading

Berkshire,

RG1 4DP

https://www.pembrokesurgery.com/