Hardware 2nd Line Support Engineer

2nd Line Hardware Support

Duration: 2 Months (possible extension)

Day Rate £160 per day Inside IR35

Onsite 5 days a week in Doncaster (sometimes to Preston site) - 8-5pm - Monday to Friday

Join our dynamic ICT team as we embark on an exciting mobile refresh project. We're seeking a proactive and dynamic individual to provide temporary 2nd line support assistance. This is an excellent opportunity to work both independently and collaboratively, supporting hardware and software for Samsung Android tablets and phones using Intune.

Key Responsibilities:

• Provide basic Level 2 support, including greeting walk-in customers and logging faults.
• Troubleshoot and configure computer and mobile hardware/software.
• Offer remote support for software fault finding and resolution.
• Set up laptops for new users.
• Log cases promptly within the helpdesk system and update spreadsheets.
• Escalate problems when necessary to supervisors or other ICT departments.
• Retain ownership of incidents and monitor until resolution.
• Handle hardware shipping with DPD.
• Manage Intune device removal and compliance checks.
• Configure accounts and install software.

Additional Tasks:

• Provide backup/overflow telephone cover for ICT Helpdesk as required.

Requirements:

• Broad range of skills covering both hardware and software.
• Experience with Samsung Android tablets and phones.
• Proficiency in Intune from Excel spreadsheet.
• Strong troubleshooting skills and ability to work independently.
• Proactive, customer-focused attitude with excellent communication skills.
• Ability to display a "can do" attitude at all times.

Concept is an equal opportunity employer. We encourage applications from all qualified individuals.