Service Desk Operator Apprentice

With many years of experience within the award winning management team the company procures and manages over one hundred workplace services and products, from cleaning, catering, building maintenance and compliance testing to document management, energy, travel, transport and service charge negotiation. The list goes on… There is a strong culture of partnering to satisfy our Customers by understanding their changing needs, commitment to continuous improvement, innovation and sourcing and implementing solutions that result in best value and best practice. This helps our Clients to achieve and keep a competitive edge in their chosen markets. At the hub of our business is a bespoke, FISco owned information management system, Taskye. It measures everything we do in delivering a service or product and provides real time data to our Client and suppliers. There is no hiding place and so we have to keep performing to keep our Customers. Our business model is unique. No one else does what we do and how we do it! Mission Statement “Our mission is to integrate our customer’s requirements with best practice and best in class solutions that differentiate us from being average, or the norm in our industry. We aim to make the process from customer request to satisfactory completion as convenient, quick and cost effective as possible. We do this by selectively employing, training and supporting our staff to optimise their contribution. We utilise bespoke software systems to monitor and inform on all key activities and we promote a culture using intellect that challenges all aspects of our business to provide best practice and continuous improvement. By adopting this approach to our goals, we can provide our customers with value for money to give them a competitive edge in the quality and cost of the services and products we deliver, whilst offering our staff job satisfaction and reward, our suppliers beneficial business and our company an acceptable financial return.”