CRM Upgrade Training Leader

Job Title: Training Manager

Location: Flexible/Remote

Salary: Competitive

Job Type: Contract (Until December)

Rate: £600-£650 per day (Inside IR35)

Are you a seasoned training professional looking for a challenging and rewarding opportunity? Our client, a leading global organisation, is seeking a Training Manager to lead the training efforts for a major CRM platform upgrade. This is a unique chance to leverage your expertise in training and change management, working closely with senior leaders and change agents to ensure the successful adoption of a cutting-edge platform.

Key Responsibilities:

• Training Needs Analysis: Conduct a thorough assessment of training requirements for various user groups based on the new platform's impact.
• Training Strategy and Plan: Develop and implement a comprehensive training strategy, including curriculum design, training schedules, and resource allocation.
• Collaboration: Partner with business segment training leaders to review and refine the training strategy, plan, and content.
• Content Production: Create diverse training materials, including recorded videos, quick reference guides, detailed step-by-step guides, and updated help articles.
• Training Preparation: Manage logistical preparations for training delivery, such as creating training data, designing interactive exercises, and briefing supporting resources.
• Training Delivery: Conduct remote training sessions for approximately 150 change agents using a train-the-trainer approach, ensuring effective delivery to around 7000 users.
• Post-Launch Support: Provide first-line user support post-launch, addressing queries, raising defects, and conducting refresher training sessions.

Qualifications and Skills:

• Demonstrated experience in training needs analysis, curriculum design, and training delivery.
• Strong project management skills with the ability to manage multiple priorities.
• Excellent communication and collaboration abilities.
• Experience in change management and working with CRM platforms is highly desirable.
• Proficiency in creating engaging and effective training materials across various formats.

What Our Client Offers:

• Direct experience with a state-of-the-art CRM platform and AI-driven customer and deal insights.
• Opportunities to expand your professional network across sales, commercial, risk, finance, legal, and HSE functions.
• Exposure to senior leadership and key influencers within the organization.
• Professional growth through coaching and mentoring change agents and peers.
• A pivotal role in a high-impact project with significant visibility and importance to the business.

Important Milestones:

• Daily team meetings for planning and coordination.
• Live demos and change network presentations from April to July.
• Completion of the training plan by June.
• Training content creation by July.
• Change agent training in September.
• Project launch in October.
• Project closure in December.

If you're ready to take on this exciting challenge and contribute to a major transformational project, apply now and help drive our client's success!