SPOC Administrator

Job summary

As aSPOC Administrator youll join a team who are focused ondelivering impeccable customer service to ourservice usersto really make our service users and staff feel the difference.Providingadministrative support to the healthy family team within The Essex Child and Family Wellbeing Service, including communicating with the public, dealing efficiently with correspondence, Regular inputting of client details onto the SystmOnedatabase. Working within a single point of contact team supporting a wider multi-disciplinary service.

Main duties of the job

• To produce SystmOne reports for the function lead as required including use Microsoft Office applications to complete a range of administrative tasks.
• To support the Administration functions across Essex, flexing into posts as required
• Use electronic systems effectively in order to maintain safe standards of record-keeping, following all relevant procedures and guidance.
• To deal in a professional, helpful and sensitive manner with clients, staff and other professionals and agencies, by telephone or face to face, responding to emails and telephone calls of a sensitive nature for vulnerable adults and young people including Social Care
• Process Safeguarding and other vulnerable patient reports, completing initial demographics for assessment requests and allocating to practitioners for action.
• Manage colleague Ledgers, allocating visits and ensuring duty rota's are covered
• Maintain accurate data/record keeping to ensure our electronic systems are in good order for KPI/Outcome reporting, removing duplicate records and ending care as Young People reach the age to leave our service. Attaching information to relevant client records including A&E, FEEE2 information and Subcontractor outcomes etc.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2