Service Desk Analyst

Our client based in Cheltenham is seeking an IT Service Desk Analyst to join their team carrying out 1st line support via phone and email. This is a great opportunity for someone with either some experience in an IT support role or someone who has a relevant qualification looking for their first opportunity.

What will you be doing?

• Providing 1st Line Service Desk Support
• Answering the Service Desk phone and mailbox
• Creating/Updating ticket logs
• Providing support on Microsoft Windows 10/11 operating system
• Supporting users over phone, email and in person

What experience do you need?
To be considered for the IT Service Desk Analyst role, you must be:

• Previous experience within an IT Support role ideally within a service desk environment would be beneficial
• Understanding of supporting Office 365 and Windows environment
• Understanding of Active Directory
• Understanding of ticketing systems
• Self-motivated with a positive attitude
• Good communication skills and strong customer service]
• CompTIA A+ or similar IT qualification

This role is based in central Cheltenham 2 days per week and then working from home for the remainder.

If you match the above please apply now with an up to date version of your CV.

Recruiter: Adam Titmus