AV/IT Helpdesk Support Engineer

IN2-AV are working with a long-established and successful AV Systems Integrator based on the South Coast.

Due to an increasing workload in their busy IT department, they are now recruiting for an AV/IT Helpdesk Support Engineer.

Within this role, you will be reporting to the Team Lead and providing support for all of the IT/AV systems within the companies clients. You will be supporting all team members, providing desktop hardware, mobile and software device troubleshooting, with a high level of customer service included.

The roles and responsibilities include:

• The monitoring of the helpdesk system for inbound issues.
• Ensuring all issues in question are logged and documented within the Helpdesk system.
• Assessing issues in timely manor, and taking the necessary steps to help resolve, and if unresolved, escalate and refer these issues to Level 2 support level team members.
• Be prepared to also be able to deal with any remote issues the IT/AV systems have.

Qualifications and experience:

• Ideal candidate will have an IT based qualification/background.
• Have a thorough interest in AV/The Audio Visual space.
• Excellent communication skills.
• Strong understanding of Microsoft Windows 10 desktops and laptops.
• Microsoft active directory, exchange server and windows server knowledge.
• Exposure to AV Systems such as - Crestron, Extron, AMX, MS Teams, Q-SYS, Dante, Shure, Biamp.

If this is something of interest, please call James Andrews on (phone number removed) or email your CV to (url removed)