IT Support Technician Apprentice

You will based at a school site and be part of the wider IT support function. Support will be delivered both remotely and in-person across the whole school estate. Support will cover Cloud and Network technologies, and will cover both hardware and software disciplines.

We are looking to recruit an IT Support Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

Your main roles and responsibilities will include:

• Managing all incidents and IT support requests from receipt to resolution & closure
• Helping resolve IT/technical incidents for a range of devices (PCs, laptops, tablets, printers/scanners and interactive boards, etc.)
• Keeping accurate records of all site information using IT service management tools
• Providing excellence customer service to end users, such as staff & students
• Ensuring service level agreements are met
• Promptly completing any admin paperwork/documentation

Throughout the duration of the apprenticeship, you will receive training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The skills, knowledge, and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.

You will be working towards an Information Communication Technician Level 3 Qualification over the course of 15 months.

• Team Working
• Organisation Skills

• None required Other, grade None required (Desired)