IT Support Technician Apprentice
Role
As our successful IT Support Technician, you will become fully integrated within JMV Solutions’ IT Support team.
This is a customer-facing role, providing services to our business clients and liaising with our internal experts to escalate issues in need of more complex solutions.
This role is one that juggles customer service with IT know-how, as you’ll be communicating directly with clients every day, fixing all manner of IT Issues, responding to user requests and proactively managing issues for our business clients. Therefore excellent communication skills, problem solving and attention to detail are a must.
Your everyday responsibilities will include:
- Troubleshooting a range of technical issues experienced by our clients, on services including Windows 10, Microsoft 365, printers and scanners, network issues or general IT matters.
- Using our PSA platform to log and respond to support tickets, keeping accurate and up-to-date records, therefore excellent written and verbal communication skills are key.
- Customer service and advice for our clients, delivering remote support with a friendly, positive and can-do manner.
We foresee this role evolving, developing and growing with the skillset of the successful applicant. That is the benefit of joining a small team with big ambition: you can make a genuine difference to a business that believes in enabling people to be the best version of themselves.
If you discover an aptitude or passion in a certain area, we’ll work with you to expand on your knowledge, deepen your understanding and ultimately enrich the service we can offer to our clients. Through supported training and continued personal development, you can develop your personal and professional skills with a company that wants you to succeed.
So if you’re looking for a supportive, inclusive and dynamic employer and you are willing to put people first, work as part of a team, challenge the status quo, work hard and develop your IT career, we want to hear from you.
Training
One day per week at South Devon College (Vantage Point, Paignton) to undertake your Off-The-Job training. Will gain a Level 3 Information Communications Technician Apprenticeship standard qualification.
Functional Skills English and Maths if required.
Core training both at JMV solutions and at SDC will be provided on:
- IT troubleshooting on the full portfolio of our services
- Comprehensive training on Windows 10 & 11
- Comprehensive training on Microsoft 365
- Comprehensive training on printers and scanners
- Comprehensive training on network issues, telephone, WiFi and broadband etc
- Problem-solving and customer service
- Logging and responding to support tickets through our PSA platform
You will also have the opportunity to be introduced to:
- Cyber security
- Website design
- Digital marketing
- Permanent employment as an IT support engineer in a blossoming local IT business
- Opportunity to develop into management positions
- Opportunity to branch out to Cyber security
- Opportunity to branch out to website design and digital marketing
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- SOUTH DEVON COLLEGE
- Working Week
- Monday to Friday, 8:30am to 5pm.
- Expected Duration
- 18 Months
- Positions Available
- 2
- Closing Date
- Friday, 31st May 2024
- Start Date
- Thursday, 6th June 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Team working
- Self-Motivated
Qualifications
- English GCSE or equivalent, grade 4 / C (Desired)
- Maths GCSE or equivalent, grade 4 / C (Desired)
About the Employer
- Company
- J M V SOLUTIONS LTD
- Location
- UNIT 17, SAMARA BUSINESS PAR, CAVALIER ROAD, HEATHFIELD INDUSTRIAL ESTATE, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £12,480.00
- Posted
- Company
- J M V SOLUTIONS LTD
- Location
- UNIT 17, SAMARA BUSINESS PAR, CAVALIER ROAD, HEATHFIELD INDUSTRIAL ESTATE, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £12,480.00
- Posted