Information Communications Technician Apprentice

Do you love all things tech in the retail or hospitality industry? Would you like to join our team of talented Hardware Service Engineers? We are a global software company providing innovative booking system technology for the hospitality, workplace and venues industries.

• As an EPOS Support Engineer (ICT Apprentice), you will play a crucial role in providing technical support and assistance to our clients regarding their Electronic Point of Sale (EPOS) systems
• You will work closely with experienced engineers and support staff to troubleshoot issues, deliver training, and ensure the smooth functioning of our clients' EPOS systems
• Provide first-line technical support to clients via phone, email, or remote assistance tools, addressing inquiries and resolving issues related to EPOS systems promptly and effectively
• Collaborate with the implementation team to assist in the setup, configuration, and testing of new EPOS installations for clients, ensuring seamless integration with their existing systems
• Diagnose and troubleshoot hardware and software issues with EPOS systems, including peripherals, servers, and networking components
• Assist in the deployment and testing of new hardware components and software updates for clients, ensuring compatibility and functionality
• Deliver comprehensive training sessions to clients' staff members on the operation and maintenance of EPOS systems
• Document client interactions, troubleshooting steps, and resolutions accurately in our ticketing system, maintaining detailed records for future reference
• Collaborate with internal teams, including sales and development, to identify and address client needs, escalating issues as necessary for resolution
• Stay abreast of industry trends and advancements in EPOS technology, continuously expanding your knowledge and skill set to better serve our clients

What we are looking for:

• Able to drive and have a full UK driving licence
• Have a great customer service attitude
• Experience of supporting a diverse range of customers
• Great communication skills, particularly experience of customer interaction
• Previous retail or hospitality EPOS (Electronic Point of Sale) experience is highly desirable
• A commitment to being a terrific team player
• A savvy tech mindset, energy, passion and a great attitude towards hard work

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Initiative

• English GCSE or equivalent, grade C/4+ (Essential)
• Maths GCSE or equivalent, grade C/4+ (Essential)