Assistant IT Application Trainer

Job summary

The role of Assistant IT Trainer at Northumbria is integral to the organisation's mission of providing high-quality health and social care services through effective digital solutions. As part of the Digital Services team, you'll play a crucial role in ensuring staff are proficient in utilizing technology to enhance patient care and facilitate the transition to a paper-free environment.

Your main responsibilities revolve around assisting in the delivery of comprehensive training programs for IT projects, including desktop applications, ICDL, and Clinical Systems. From small group sessions to large-scale presentations, you'll support in engaging with staff across departments, fostering a culture of continuous learning and improvement.

Duties also involve supporting the development of training materials, assessing learning outcomes, and ensuring compliance with data protection regulations. As a compassionate and inclusive team member, you'll assist in supporting staff through training and providing flexible assistance to community healthcare teams, acute trusts, and external customers.

With commitment to ongoing professional development and adherence to project timelines, you'll contribute to the implementation of IT initiatives, ultimately enhancing patient care and organizational efficiency. Your role as an Assistant IT Trainer is pivotal in shaping a collective leadership culture and driving the trust towards its goal of delivering exceptional healthcare services.

Main duties of the job

• Provide high-quality training for IT training projects.
• Assist in delivering training in the use of desktop applications, European Computer Driving License, and clinical systems.
• Participate in educating all Client organization staff on IM&T through various channels.
• Support small group and one-to-one training delivery and provide user support for new and existing IT systems.
• Facilitate large group training sessions.
• Assist in the development of MS Office, ECDL, Internet Training, and Clinical system training.
• Assess and evaluate learning and training effectiveness.
• Aid in educating Client staff regarding Email and Internet security, Data Protection, and primary clinical systems.
• Assist with designing and developing online training materials.
• Produce high-standard training materials within specified deadlines while maintaining confidentiality.
• Create documentation using various software packages.
• Maintain training documents in an organized manner.
• Ensure smooth administration of training projects and coordinate related activities proactively.
• Deliver training in alignment with the IT Skills Pathway to meet NHS targets.
• Provide flexible support to staff undergoing training in various healthcare settings.
• Offer Go Live "HyperCare" and Floorwalking coverage during implementation phases.

About us

Northumbria Healthcare NHS FT provides health and social care services in Primary care, Acute hospitals, Community hospitals and services and adult Social care (PACS) through the 10000 employed staff. Northumbria Healthcare's Digital Services team provide all of the technology and technical development to assist in the current electronic systems and the development and delivery of the drive to be paper free at the point of care.

To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.