IT Field Engineer - UK travel

Field Engineer to join a service operations team. This would suit someone who is flexible on working arrangements. Someone who likes travelling, being out and about and happy with client interaction. The role is supporting an office in Reading, Stoke On Trent and customer sites. Some work will also be completed on a remote basis at home.

As the Field Engineer for this amazing MSP, you will be responsible for installing, maintaining, and repairing company's products and services. Working closely with clients to ensure their satisfaction, and responsible for ensuring all work is carried out in accordance with strict policies.

You will be responsible for: Conducting site surveys and pre-installation discoveries prior to the installation of new or upgraded managed services, support pre-sales technical demonstrations, responsible for technical early life support requirements on all new managed services, produce all support and pre-installation documentation where appropriate, taking ownership of assigned escalated incidents, problems and change requests to ensure the company meets its SLA timescales, timely update of the company’s Service Management ticketing system, carry out all maintenance tasks for on-site services as detailed in contracted service management plan, maintain those Reference Facilities that support Systems Maintenance + much more. This is an exciting and challenging opportunity where no 2 days might be the same!!

You will have system installation skills working to configure, test and install managed ICT services in line with the company’s product set and customer requirements. Assisting in the technical day to day relationship with internal customer service teams and 3rd party supplier interfaces. This would ideally suit someone who has worked in a managed services environment previously. Working to build, test, and implementation of systems, along with operational support.

The role requires someone who can work flexibly in response to changing organizational requests. Including working away at customer sites when required. Must be able to hold SC and DV clearance. Willingness to attain DV clearance if candidate holds SC.

Tech environment but not limited to:

• Windows 10 /11

• Office 365 suite, including Visio

• Software/Hardware Infrastructure Patching

• End User Hardware - Laptops/Thin Clients

• Networking Fundamentals

• Mechanical engineering skills- i.e. using drills, building stands for displays.

• ITSM Ticket Management

• Enterprise Hardware Solutions i.e. Rack mounted equipment.

• Carrying out site surveys and completing site survey reports with accurate write ups and Visio diagrams.

Advantageous Technical Experience:

• Anti-Virus Solutions

• Enterprise Cloud Platforms – Azure/AWS

• Mobile Device Management Solutions

• VMware Horizon, ESXi & vSphere

• Windows Server 2016 to 2022

• Active Directory Administration

• VOIP hardware

• Enterprise Backup Solutions

• Windows RDS (Remote Desktop Solution)

• Firewall technologies.

• Linux OS

• Public Key Infrastructure (PKI)

• Switch Technologies

• Hyperconverged Technologies

This role will be home based, with travel to customer sites, and offices in Reading and Stoke on Trent. Must be able to drive.

Must have security clearance or happy to go through the process.