IT Telecoms Support Apprentice
You will be part of a team responsible for answering customer support calls, chats, and new tickets within our support ecosystem. You will be required to work on 1st line tickets or escalate as required.
You will be expected to provide feedback and assist the team leaders to ensure your individual and team SLAs and KPIs are exceeded.
Role
We would like you to join our talented team and contribute to our growing and ever evolving practice and be part of our success.
Key Responsibilities & Ethos:
- Answer calls, web chats and independently assign existing tickets to yourself, with a focus on communication-related queries
- Triage tickets and categorise them in line with our process
- Provide IT and Voip support to our customers remotely
- Liase with our customers 3rd party Software providers and our own suppliers to create and update upstream cases, particularly for VoIP and communication services
- Provide regular and relevant updates to customers during the support process
- Field Installation and Fault Finding: The role will involve a mix of helpdesk-based support and fieldwork, accompanying a senior engineer for on-site installations or fault-finding tasks
Future product exposure and experience:
- Focusing on VOIP Products 3cx Hosted Telephony, Voice As a Service, Microsoft Teams, Sip Trunking
- Integration Technologies to enhance Voip Systems
- Communications Services – Leased Lines, 5G, Wireless Point to Point, SaaS
- Microsoft 365 Products
- Cloud and on remise Backup Solutions – Veeam, Acronis
Training
Why choose our Cloud Network Specialist apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
- Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
- Learn about core networking principles, including network addressing, cloud, virtualisation and security
- Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
- Train with QA – the largest and leading provider for both Microsoft and AWS training
- Learn technical content that aligns to, and is relevant to, employers and the market
- Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.
A permanent role will be available upon successful completion of the apprenticeship.
Business Benefits:
- Free onsite parking with EV charging points
- Exercise scheme – longer breaks to enable employees to exercise
- Air-conditioned offices with shower facilities
- Increased Holiday Entitlement with Service
- Career progression with personal development plans
- Training opportunities
- An active formal and informal social calendar with team rewards
- Always real opportunities for progression for those that want to
- Long term employment
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Monday to Friday, 8am to 5pm.
- Expected Duration
- 16 Months
- Positions Available
- 1
- Closing Date
- Friday, 7th June 2024
- Start Date
- Monday, 17th June 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Non judgemental
Qualifications
- any 3 subjects GCSE or equivalent, grade 4+ (A*-C) (Essential)
- English GCSE or equivalent, grade 3+ (D or above) (Essential)
- Maths GCSE or equivalent, grade 3+ (D or above) (Essential)
About the Employer
ONE2CALL LIMITED
Here at One2Call, our mission is to get ‘technology on your side’, working for you, not against you. We work with a wide range of businesses, big or small, across all sectors. Including; Logistics, Manufacturing, Hotels, Restaurants, Care Homes, Legal, Charities and much more. Offering bespoke solutions that are tailor made for your business’ needs. This means we take the time to assess your business, to understand what it is your business needs to operate more effectively and safely in its current environment.
- Company
- ONE2CALL LIMITED
- Location
- UNIT 16, LONG ACRE CLOSE, HOLBROOK INDUSTRIAL ESTATE, SHEFFIELD, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,000.00
- Posted
- Company
- ONE2CALL LIMITED
- Location
- UNIT 16, LONG ACRE CLOSE, HOLBROOK INDUSTRIAL ESTATE, SHEFFIELD, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,000.00
- Posted