Service Desk Analyst

Service Desk Analyst

£25,000 - 27,000 per annum

A global Real Estate firm are looking for a Service Desk Analyst to join their team!

You will be based onsite 3 days per week in Peterborough and join a busy team, providing 1st/2nd line support to their global user base.

Key responsibilities

• Configuring and troubleshooting support issues
• Answer requests from end users via both telephone calls and also deal with e-mails, in a courteous and timely manner
• Document all user identification information, including name, department, contact information, and nature of problem or issue
• Escalate problems (when required) to the appropriately experienced support analyst.
• Closing completed queries to avoid escalation
• Identify and learn appropriate software and hardware
• Work in accordance with ITIL processes and procedures

Technical skills required

• Active Directory administration
• Mimecast (or similar email archiving solutions)
• Office 365 support
• Supporting different mobile devices (Blackberry, iPhone/iPad, Android)
• ServiceNow knowledge (or similar ITSM knowledge)
• Installation/moves of hardware such as printers, digital senders, MFD's (multi-function devices), PC's and all peripheral items

The firm are known for their career progression and training opportunities.

Please apply if you are keen!