IT Technician Apprentice (QCOM Ltd)
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Diagnose and resolve technical problems, either remotely or on-site. Walk users through problem-solving steps and provide clear instructions.
Role
- Install, configure, and upgrade computer hardware components, CCTV equipment and software applications
- Perform routine maintenance tasks to ensure the optimal functioning of computer systems
- Keep an inventory of hardware and software assets
- Troubleshoot network connectivity issues and ensure a secure and stable network environment
- Install and maintain network equipment such as routers, switches, and firewalls
- Investigate, analyse, and resolve technical issues in a timely and efficient manner
- Document problem resolution steps and maintain a knowledge base for future reference
- Work closely with other IT professionals in the team
- Keep abreast of technology trends and recommend updates or upgrades to maintain system efficiency
- Ensure that IT systems and practices comply with relevant regulations and standards
- Install and configure computer systems, CCTV, network devices, and peripherals
- Set up and customise software applications based on user needs
- Diagnose and resolve hardware, software, and network issues.
- Provide technical support to end-users, both remotely and in person
- Respond to help desk tickets and prioritize support requests
- Configure and maintain network infrastructure, including routers, switches, firewalls, and wireless networks
- Implement and maintain security measures to protect the organisation's systems and data
- Install and update antivirus software, firewalls, and other security tools
- Conduct security audits and ensure compliance with security policies
- Ensure the integrity and availability of data by creating and maintaining backup systems
- Perform routine maintenance on hardware components, including cleaning, upgrades, and repairs
- Coordinate with vendors for hardware repairs and warranty services
- Install and manage software updates, patches, and security fixes.
- Ensure that all systems and applications are up to date with the latest versions
- Create and maintain documentation for IT procedures, troubleshooting guides, and FAQs
- Maintain an inventory of IT assets, including hardware, software, and licenses
- Track and manage the lifecycle of IT equipment
- Keep abreast of new technologies, trends, and best practices in the IT field
- Participate in IT projects, such as system upgrades, migrations, and implementations
- Ensure projects are completed within specified timelines and budget constraints
Training
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
- Prioritise systems support tasks and monitor and maintaining system performance
- Maintain regulatory, legal and professional standards.
- Support the information systems needs for your business
- The role offers a permanent role upon completion of the apprenticeship depending on performance
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ESTIO TRAINING LIMITED
- Working Week
- Monday to Friday. Shifts to be confirmed.
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Monday, 24th June 2024
- Start Date
- Monday, 1st July 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Patience
- Able to meet deadlines
- Prioritise own workload
- Time management skills
Qualifications
- English GCSE or equivalent, grade A*-C/9-4 or equivalent (Essential)
- maths GCSE or equivalent, grade A*-C/9-4 or equivalent (Essential)
About the Employer
QCOM LTD
Qcom stands out as your dedicated digital transformation specialist, leading the way in harnessing the full potential of technology. Our mission is to empower you with this expertise, creating a culture that embraces innovation to not just meet, but exceed our collective goals, creating a legacy of exceptional IT solutions. Our focus on business transformation services means that we tailor our offerings to align seamlessly with your unique business objectives. Experience the power of our outcome-driven solutions and embark on a transformative journey towards business excellence with Qcom.
- Company
- QCOM LTD
- Location
- Beech House, Greenfield Crescent, Birmingham, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £12,313.60
- Posted
- Company
- QCOM LTD
- Location
- Beech House, Greenfield Crescent, Birmingham, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £12,313.60
- Posted