Senior IT Technician

Senior IT Technician

Deputising for the IT Manager, you will deliver first-class technical support. Supporting the Information and Communication Technology (ICT) requirements of both Head Office and across our regional Depots, you will work closely with the external Information Technology (IT) support companies as well as a part of the IT team and in-house projects. An exciting time for the business, we are currently transitioning to new software in our sales departments which requires additional support, coaching, data input and rigorous reporting - as well as upgrading the business to Microsoft 365.

You will excel at fault finding, providing first and second line support for technical issues across network, printer, desktop & laptops; and liaise with third party ICT service and software providers. You will work to proactively improve and streamline internal workflows, identifying opportunities to replace extraneous process or implement new solutions.

Confident to deal with all levels of the business from office staff and sales teams to field staff, management and directors, you will be adept at communicating in clear language, imparting complex ideas and methodology in laymen’s terms.

You may be required to travel to other depots in order to provide in-person support, and as such a full UK driving licence and access to a vehicle is a requirement of this role.

Senior IT Technician Skills

The ideal candidate will be level 4/5 ICT, Business and Project Management qualified, and be able to demonstrate a minimum of two years relevant experienced and continued professional development.

You will demonstrate strong knowledge of Office 365 including MS Teams; and possess high level Excel Skills including advanced Macro & Visual Basic programming abilities. You will possess excellent planning and organisation skills with an eye for detail, an ability to grasp concepts and think creatively to identify areas for improvement. 

The Senior IT Technician Role

Based at head office in Tewkesbury, travelling to our regional depots and reporting to the IT Manager, your role will cover:

Co-ordination of systems, software and hardware

The timely delivery of projects

Fault finding and implementation of solutions

Accurate and detailed reporting

Ensuring compliance with applicable laws, codes of practice and regulations

Maintenance and development of infrastructure

Deputising for the IT Manager in their absence

Supervision and mentorship of the IT Technician

Company Benefits

We also offer benefits including:

Competitive salary with scope to train and advance within the business

22 days’ holiday plus Bank Holidays

Additional day of holiday after 3 years’ service

Refer a friend - potentially receive £500

Cycle to work scheme

Discounted products, including doorstep delivery where available

Group personal pension scheme (4% employee, 4.5% employer)

Health and wellbeing benefit via Simply Health

To be considered for this fantastic opportunity as a Senior IT Technician please send your cv to (url removed)