ICT Technician Apprentice
Role
Main Duties and Responsibilities:
- Ensure that the ICT Helpdesk function Is effectively maintained by responding to incoming calls/tickets and logging them on the helpdesk with accurate and appropriate details
- Ensure the IT helpdesk is consistently manned, in conjunction with other members of the team
- Assist in creating a structured approach to rolling out new hardware and software
- Install new software and hardware and ensure latest software upgrades are implemented
- Manage Apple, Android and Windows devices using either onsite or cloud-based management systems
- Maintain user identities in onsite or cloud-based management systems.
- Provision devices with operating systems, software and configuration profiles
- Set up equipment such as PC, laptops, tablets, mobile devices, data projectors, interactive smartboards, sound systems and other specialist equipment, ensuring that systems are ready for use and operating safely and correctly
Training
Information communications technician Level 3.
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Benefits:
- Healthcare cash plan
- Gym discounts
- Free Tea and Coffee
- Cycle to Work Scheme
- Free onsite parking
- Employee Assistance Programme (EAP): Our EAP is provided by an independent professional provider that you or your family (partner and children age 18-24) can contact as and when you need to access support on a wide range of personal or professional issues.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- All details will be confirmed upon interview.
- Expected Duration
- 16 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 29th May 2024
- Start Date
- Monday, 10th June 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
- Non judgemental
- Experience of working with:
- Windows operating systems
- Apple Mac OS
- Microsoft Office
- Anti-virus software
Qualifications
- any subject -- x3 GCSE or equivalent, grade 4+ (A-C) (Essential)
- English GCSE or equivalent, grade 3+ (D or above) (Essential)
- Maths GCSE or equivalent, grade 3+ (D or above) (Essential)
About the Employer
- Company
- SUMMIT LEARNING TRUST
- Location
- Widney Manor Road, Solihull, West Midlands, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £19,831.17
- Posted
- Company
- SUMMIT LEARNING TRUST
- Location
- Widney Manor Road, Solihull, West Midlands, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £19,831.17
- Posted