Senior IT Systems Technician

Title: Senior IT Systems Technician

Salary: Competitive (based on experience)

Location: Tewkesbury

*Full UK Driving Licence will be required for site travel

We're in search of a Senior IT Systems Engineer to join our nationally recognised client and play a pivotal role in maintaining their digital ecosystem. If you're passionate about keeping systems running smoothly and love diving into technical challenges, this role is for you!

Essential Qualifications:

• Demonstrate at least two years of hands-on experience in IT support roles, with a strong commitment to continuous learning and development.
• Proficiency in diagnosing and resolving hardware, software, and network issues.
• Solid understanding of Windows and Linux operating systems, as well as server administration.
• Experience with virtualization technologies such as VMware or Hyper-V.
• Strong scripting skills, with the ability to automate routine tasks using PowerShell, Bash, or similar languages.
• Excellent problem-solving skills and attention to detail.

Responsibilities:

• Manage and maintain IT systems, including hardware, software, and networking components.
• Respond promptly to IT support requests, resolving technical issues and minimising downtime.
• Collaborate with other IT professionals and departments to implement new technologies and improve existing systems.
• Perform regular system maintenance tasks, including software updates, patches, and backups.
• Document IT processes, procedures, and configurations to ensure knowledge sharing and continuity.
• Assist in planning and executing IT projects, from inception to completion.
• Provide guidance and mentorship to junior members of the IT team.
• Step into the role of the IT Manager when needed, providing expert technical support and guidance to the team.
• Support IT requirements at both Head Office and regional sites, working closely with external IT support firms and internal IT personnel.
• Play a pivotal role in software transition within the Sales departments, offering additional support, coaching, data management, and comprehensive reporting.
• Take charge of fault finding and provide first and second line support for network, printer, desktop, and laptop issues.
• Mentor and oversee the IT Technician, ensuring their professional growth and development.
• Collaborate with third-party IT service providers and software vendors to address technical challenges and optimize IT infrastructure.
• Proactively identify opportunities to enhance internal workflows and streamline processes through innovative solutions.

Benefits:

• Competitive salary package with opportunities for career advancement.
• 22 days holiday allowance (+ Bank Holidays) growing with tenure
• Access to a range of wellness benefits, including gym memberships and mental health support.
• Pension plan (4% employee + 4.5% employer)
• Cycle to work scheme
• Ongoing training and development opportunities to enhance your skills and expertise.

If this could be the role for you, we encourage you to apply with an up to date CV and one of the team will be in touch.