IT Infrastructure Ops Performance Manager - ITIL - OSS/BSS/CRM
Reading, Berkshire, United Kingdom
Project People
IT Infrastrucutre Operations Performance Manager - ITIL - OSS/BSS/CRM - 6 month contract Reading (2 days/week in office) Role: Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are … typical planning horizon is variable and aligned by Service reporting that can be adhoc, weekly, monthly, quarterly. * Accountable for the day to day operational management of our various service providers, through operational governance, escalation, and management of Service Levels. * Accountable for driving improvements to the operational environment by … the partners. Essential Skills: Toolsets for data driven operations - i.e. writing reports/dashboards using the below tech stack. = Dynatrace, Helix, Splunk etc People management experience - managing a diverse team Knowing the IT estate/strong IT architecture - knowledge of OSS/BSS/CRM/ORM which supports more »
Employment Type: Contract
Posted: