1 to 1 of 1 Contract Microsoft Exchange Jobs in Merseyside

support services. This role involves maintaining service delivery standards and providing hardware and software support to ensure high service levels. Systems & Facilities: Mixed Microsoft and Apple domain ~800 HP laptops and MacBooks, 150 desktops, 130 iMacs, 50 servers Cisco VOIP phone system Classrooms with interactive whiteboards, data projectors … and audio systems HP switches throughout LAN infrastructure Microsoft Windows 2008 R2, Office, Exchange and SharePoint 2010, Symantec Backup Exec 2012, Smoothwall, SIMS, Meru wireless, EasyTrace cashless catering Key Responsibilities: Provide first and second-line technical support in a Service Desk environment Manage incidents assigned to … requirements and Change Control Procedure Monitor call queues and ensure SLA compliance Make recommendations for service and performance improvements Key Requirements: Proficiency in Microsoft Desktop Operating Systems and applications Knowledge of Active Directory, Group Policy, TCP/IP, DNS, DHCP, and VLANs Experience with call management systems and more »