1 to 4 of 4 Contract Customer Experience Jobs in the Midlands

have an exciting opportunity for an Operational Service Manager to lead our Call Handling services on a fixed term contract! Do you have management experience? Have you worked in a customer/patient facing sector? Do you want to make a difference to your local community? Then this … the perfect role for you! Main duties of the job Service Performance and Delivery Organisational Management Staff Management and Performance Strategic Activities Patient and Customer Experience Service Finances Inform Service Improvement and Manage System changes About us NEMS CBS is a high quality, high performing; not-for-profit … specifics of this role, please find the job description attached to this advert. Person Specification Additional Essential Ability to travel between NEMS CBS Locations Experience Essential 2 years management experience Customer/patient relations experience Desirable Experience of working within the NHS Disclosure and Barring more »

Customer Complaints Specialist Remote working - with occasional travel to Leicestershire 35 Hours a week, 8-6PM £25-30 Per Hour, Weekly Pay Temporary Ongoing Sellick Partnership are recruiting on behalf of a Housing organisation based in the East Midlands for a number of remote working Customer Complaints … Specialists. The ideal candidate will have experience in resolving customer complaints and related enquiries, reporting on customer feedback, satisfaction and lessons learnt from complaints. You will be instrumental in improving the link between customers and the client. Responsibilities of the Customer Complaints Specialist will involve, but … may not be limited to: Allocating work to the team Supporting the Business Insights Team and the wider organisation in delivering accurate customer feedback and lessons learnt from complaints Providing regularly data preparation and data checks Identifying regular issues and patterns in regards to complaints Reviewing customer satisfaction more »

Fixed Term Contract until 31st October 2025 Our Customer Experience directorate are now seeking a Housing Services Development Lead someone to facilitate the development and implementation of improved systems to provide a higher quality customer experience. You will ensure critical business learning from customer feedback is … close partnership with Stonewaters project teams to deliver transformative change. So if you would like to contribute to our ambition to deliver a modern customer service offering that embeds innovative technologies and operating principles, then we would be delighted to hear from you! The ideal candidate will: Be passionate … about delivering a high level of customer service and learning innovative technologies and solutions. Have experience of service improvement and working in collaboration with others. Be able to deliver feedback and empower colleagues using a range of methods. Have good planning and organizational skills. Be a self-starter more »

High-level mapping of processes/data to systems Facilitation of workshops and conducting data gathering interviews Documentation within Miroboard ((url removed)) Must have experience of: Simple financial process flows (tracking changes to financial transactions through its lifecyle) Microsoft Dynamics 365 Finance and HR Microsoft Power Platform (OCR, PowerApps … and Power Automate) capabilities Digital Customer experience process flows (e.g. WhatsApp customer interactions) Agile methodologies using Microsoft DevOps Microsoft Technologies AI/Copilot Candidates must be UK based and have the right to work in the UK without any restrictions. If you are interested in the role more »