for service and performance improvements Key Requirements: Proficiency in Microsoft Desktop Operating Systems and applications Knowledge of Active Directory, Group Policy, TCP/IP, DNS, DHCP, and VLANs Experience with call management systems and working to SLAs At least two years' experience in the education sector Mentoring junior staff experience more »
and end user computing environment oKnowledge of Microsoft Active Directory (Account provisioning and management) oKnowledge of networking protocols (TCP/IP), networking infrastructure, DHCP, DNS, PXEboot oDiagnosing PC equipment and associated peripherals faults oExperience of deploying PCs and associated software Desirable oExperience of working within an ICT support function oExperience more »