site 5 days a week, Monday through to Friday, with scope for out of hours support, you will be responsible for planning and guiding Servicedelivery, achieving required service levels and customer satisfaction. You will aspire to deliver impeccable service and controls costs. Key Accountabilities Customer … Relations. Establishes relationships with customers and a range of managers. Service Delivery. Using strengths of team to achieve effective and efficient delivery of service. Ensure the delivery of Services to meet SLAs as a minimum. Awareness of Military Contract, amendments where necessary. Service Management Reviews - every … where applicable. Monitor progress of fix. Attend customer daily briefing(s) and feedback/assist with any issues that arise from this meeting. Attend service management calls and report on asset status. Manage own and central asset registers. Manage own workload and support that of other team members. Provide more »
clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and … employee rates at the on-site restaurant. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client Adhering to technical standards, servicedelivery processes and ensuring servicedelivery is both cost effective and efficient Responsible for Incident ticket handling, escalation more »
this reason, we are only able to progress with applications from British nationals. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client Adhering to technical standards, servicedelivery processes and ensuring servicedelivery is both cost effective and efficient more »
Glasgow, Glasgow City, City of Glasgow, United Kingdom
Nine Twenty
an initial 12 FTC ** Role Purpose: To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving IT calls and service requests within Service Level Targets to the required standards. Accountabilities: To provide high quality second line … engineering support to the business, managing calls assigned to the central IT Service Desk, resolving as many IT calls and service requests as possible within Service Level Targets Act as a single point of contract for the first line servicedelivery analysts, providing support and … technical expertise, support to system end- users upon escalation, logging, updating and resolving calls within agreed service level targets and escalating to other teams as appropriate to meet business targets. Proactively share knowledge with peers, other team members including creation, updating and documenting procedures and solutions to defined standards. more »
own workload and support that of other team members. Provide remote support for deployed assets as required. Provide technical support activities as part of servicedelivery provision and to include deployment of new hardware including installation, troubleshooting, problem resolution and maintenance (where applicable). Responds to customer questions more »
own workload and support that of other team members. Provide remote support for deployed assets as required. Provide technical support activities as part of servicedelivery provision and to include deployment of new hardware including installation, troubleshooting, problem resolution and maintenance (where applicable). Responds to customer questions more »
Westhill, Aberdeenshire, Scotland, United Kingdom Hybrid / WFH Options
Cammach Bryant Limited
Coordinator for a 12 month fixed term contract position, located in Aberdeen (Hybrid Working) ROLE The Crewing Coordinator will provide the day-to-day servicedelivery of planning and execution of all personnel logistics operations relating to their assigned vessels, encompassing all aspects of the mobilisation and demobilisation more »