1 to 25 of 33 Contract User Research Jobs in the UK

Job Title: User Experience Design - Service Designer ?? Location: Newcastle, Cobalt Business Park ?? Working Model: Hybrid ?? Contract Duration: 1 December 2025 - 30 September 2026 ?? Pay Rate: £292/day PAYE | £388/day Umbrella ?? Job Description As a Service Designer , you will lead a human-centred design approach across all project phases - from discovery and problem framing to solution development … and implementation. You will conduct deep ethnographic and user research to understand user needs, behaviours, and challenges, translating insights into clear and actionable design direction. You will act as a subject matter expert , guiding team decisions, supporting collaboration across multiple workstreams, and solving complex design problems while balancing user needs with business, technical, and brand considerations. … Key Responsibilities ?? Lead and apply human-centred design methodologies across discovery ? delivery. ?? Conduct ethnographic research and advanced UX/user research to uncover insights. ?? Synthesise findings into meaningful service concepts and recommendations. ?? Facilitate workshops to gather insights, align stakeholders, and drive collaboration. ??? Create user journey maps and service blueprints to visualise end-to-end experiences. ?? Develop More ❯

Job Posting: User Researcher (SC Cleared) Location: Corsham (2 days per week onsite) Clearance: Active SC required from day one Contract: Initial 3 months, with potential extension for long term contract Rate: DOE/(Outside IR35) About the Role Our client is seeking an experienced Security Cleared User Researcher to support user research and adoption studies … development of the Test and Evaluation Marketplace application. You will engage directly with users and stakeholders to gather requirements, ensuring that solutions are usable, valuable, and aligned to genuine user needs. Your insights will play a key role in shaping product and service design at programme level. User Researcher Responsibilities Plan and conduct a range of qualitative and … quantitative user research, including interviews, surveys, and usability testing. (Note: No personal data will be collected as part of these activities.) Engage with users and stakeholders to collate requirements and identify opportunities to improve product usability and value. Work closely with Product, Service, and Engineering teams to translate research insights into actionable recommendations. Carry out benefits assessments More ❯

Senior User Researcher - Local Government/Public Sector Contract: 12 months Location: London (2 days on-site per week) IR35: Inside IR35 Experience required: Local Government/Council experience (essential) A fantastic opportunity has arisen for an experienced Senior User Researcher to support a major Central Government digital programme focused on improving public-facing services and digital products … used across the UK. You will conduct high-quality strategic research with citizens, service users, and local government teams to shape user-centred design, product direction and organisational decision-making. This role requires someone with strong expertise in end-to-end user research and a background working with local authorities or councils to understand how public … services operate at a local level. What You'll Do As a Senior User Researcher , you will: Lead and deliver a wide range of user research projects (discovery through to evaluative) involving local government officers and end users Plan, design and conduct research using both qualitative and quantitative methods Run research activities end-to-end More ❯

Job Title: User Researcher/Business Analyst (AI Projects) Clearance Required: SC Start Date: Immediate Contract Duration: Until March 2026 (with potential extension) Role Overview The User Researcher/Business Analyst will support user research and adoption studies across AI-focused projects. The role aims to ensure that solutions are usable, valuable, and aligned with user … inform product and service design. The successful candidate will work closely with multidisciplinary teams to drive evidence-based decision-making and maximise project benefits. Key Responsibilities Plan and conduct user research , including qualitative and quantitative methods such as interviews, surveys, and usability testing. Note: Personal data will not be collected as part of these activities. Collaborate with Product … Service, and Engineering teams to translate user insights into actionable requirements and improvements. Perform benefits assessments to measure the impact, effectiveness, and value delivered by AI solutions. Analyse and synthesise research findings , producing clear and structured reports, insights, and recommendations. Present findings to stakeholders , enabling informed decision-making at programme and project levels. Required Skills & Experience Proven experience More ❯

Job Title: User Researcher/Business Analyst (AI Projects) Clearance Required: SC Start Date: Immediate Contract Duration: Until March 2026 (with potential extension) Role Overview The User Researcher/Business Analyst will support user research and adoption studies across AI-focused projects. The role aims to ensure that solutions are usable, valuable, and aligned with user … inform product and service design. The successful candidate will work closely with multidisciplinary teams to drive evidence-based decision-making and maximise project benefits. Key Responsibilities Plan and conduct user research , including qualitative and quantitative methods such as interviews, surveys, and usability testing. Note: Personal data will not be collected as part of these activities. Collaborate with Product … Service, and Engineering teams to translate user insights into actionable requirements and improvements. Perform benefits assessments to measure the impact, effectiveness, and value delivered by AI solutions. Analyse and synthesise research findings , producing clear and structured reports, insights, and recommendations. Present findings to stakeholders , enabling informed decision-making at programme and project levels. Required Skills & Experience Proven experience More ❯

Contract User Research Lead £575 to £650 per day Outside IR35 DV Cleared Ncounter are looking for a User Research Lead to support a major Defence programme, guiding multidisciplinary teams and ensuring user insight shapes every phase of delivery. You will balance hands on research with team leadership, while keeping delivery aligned to user needs, policy requirements and programme outcomes. Key Responsibilities: Lead research planning, method selection and end to end delivery within agile teams Run programmes of research across several workstreams and translate findings into clear actions Facilitate workshops, shape discovery and alpha activity, and influence senior stakeholders Define research standards, processes and strategy for consistent, high quality output More ❯

Senior User Researcher (Contract) The Role: Subject Matter Expert, User Researcher We are seeking a highly experienced, independent Senior User Researcher for a key contract position. This is a strategic role where you will act as a Subject Matter Expert (SME) , driving optimal user experience across our digital products. You will be responsible for defining, executing … and synthesizing research that directly informs design and product strategy. This is a hybrid position requiring 3 days per week in our Newcastle office, working within a dynamic cross-functional environment. Contract Details This is a long-term contract opportunity requiring a hybrid presence in Newcastle (3 days in office). You will receive a generous holiday entitlement of … days (pro-rata) . Key Responsibilities As a Senior User Researcher, you will operate independently and champion the user voice by: Conducting End-to-End Research: Independently design, plan, and execute research using a wide array of methodologies, including in-depth user interviews, contextual inquiries, and usability testing. Applying Mixed-Methods Mastery: Utilizing Advanced Proficiency More ❯

Contract User Research Lead £575 to £650 per day Outside IR35 DV Cleared Ncounter are looking for a User Research Lead to support a major Defence programme, guiding multidisciplinary teams and ensuring user insight shapes every phase of delivery. You will balance hands on research with team leadership, while keeping delivery aligned to user More ❯

Our Defence client are looking for a User Researcher/BA to support user research and adoption studies for the AI projects, driving solutions which are usable, valuable, and aligned with Defence user needs, while informing product and service design through structured insights and benefits assessments. Plan and conduct qualitative and quantitative user research More ❯

Our client are looking for someone to support user research and adoption studies for the development of the Test and Evaluation Marketplace application. Engage with users to collate stakeholder requirements to drive solutions which are usable, valuable, and aligned with user demands, while informing product and service design through structured insights and benefits assessments. Plan and conduct … qualitative and quantitative user research (e.g., interviews, surveys, usability testing). (NB - the Supplier will not collect personal data as part of these activities) Collaborate with Product, Service, and Engineering teams to translate insights into actionable improvements. Conduct benefits assessments to measure impact and value delivered. The role is outside IR35 Present findings to stakeholders to inform programme More ❯

Hours: Standard business hours About the Role As a Product Marketing Manager , you'll play a pivotal role in shaping go-to-market strategies, leading impactful campaigns, and driving user engagement across products and markets. You'll leverage research, market insights, and data analysis to inform marketing decisions, craft compelling narratives, and deliver measurable business outcomes. Working with … minimal supervision, you'll act as a strategic partner to cross-functional teams-helping define product positioning, messaging, and user journeys that resonate with the target audience. You'll also foster an inclusive, collaborative environment that encourages diverse perspectives and equitable decision-making. Responsibilities Strategic Planning: Collaborate with regional and functional teams to develop marketing plans, define objectives, prioritize … Campaign Management: Lead medium- to large-scale marketing campaigns from concept to launch. Measure and analyze performance, optimize for results, and ensure alignment with organizational goals and OKRs. Market & User Insights: Identify research needs, scope and manage user research projects, and synthesize insights to inform product and marketing strategies. Go-to-Market Execution: Assess market opportunities More ❯

Hours: Standard business hours About the Role As a Product Marketing Manager , you'll play a pivotal role in shaping go-to-market strategies, leading impactful campaigns, and driving user engagement across products and markets. You'll leverage research, market insights, and data analysis to inform marketing decisions, craft compelling narratives, and deliver measurable business outcomes. Working with … minimal supervision, you'll act as a strategic partner to cross-functional teams-helping define product positioning, messaging, and user journeys that resonate with the target audience. You'll also foster an inclusive, collaborative environment that encourages diverse perspectives and equitable decision-making. Responsibilities Strategic Planning: Collaborate with regional and functional teams to develop marketing plans, define objectives, prioritize … Campaign Management: Lead medium- to large-scale marketing campaigns from concept to launch. Measure and analyze performance, optimize for results, and ensure alignment with organizational goals and OKRs. Market & User Insights: Identify research needs, scope and manage user research projects, and synthesize insights to inform product and marketing strategies. Go-to-Market Execution: Assess market opportunities More ❯

User Researcher - URGENT Requirement We're seeking an experienced User Researcher (SFIA Level 4) to join our public sector client on a hybrid basis (Worthing office once every two months). Start Date: ASAP Contract: Until 31st March 2026 (extension likely) Rate: 495 inside IR35 Equipment: BYOD Key Responsibilities: Plan, design, and conduct user research to … must have proven experience working on Government projects Lead usability testing and analyse findings to shape product direction. Collaborate with designers, analysts, and developers to turn insights into actionable user stories. Mentor junior researchers and share best practices across teams. Essential Skills: Proven experience in usability testing, research strategy, and workshop facilitation. Strong analytical skills and ability to … advocate for user needs. Expertise in user-cantered design, audience modelling, and agile environments. More ❯

User Researcher - URGENT Requirement We're seeking an experienced User Researcher (SFIA Level 4) to join our public sector client on a hybrid basis (Worthing office once every two months). Start Date: ASAP Contract: Until 31st March 2026 (extension likely) Rate: £495 inside IR35 Equipment: BYOD Key Responsibilities: Plan, design, and conduct user research to … must have proven experience working on Government projects Lead usability testing and analyse findings to shape product direction. Collaborate with designers, analysts, and developers to turn insights into actionable user stories. Mentor junior researchers and share best practices across teams. Essential Skills: Proven experience in usability testing, research strategy, and workshop facilitation. Strong analytical skills and ability to … advocate for user needs. Expertise in user-cantered design, audience modelling, and agile environments. More ❯

experienced Senior Service Designer to join a blended delivery team on a high profile national application used by millions of citizens. This role focuses on improving and expanding key user journeys within a widely used digital service. You will lead user centred design activities across the full lifecycle, working closely with product, research and development teams to … ensure that user needs are met and service quality is maintained at scale. What you will be working on Enhancing an existing national digital service with a focus on prescription and medication journeys Producing high quality service design artefacts including service blueprints, personas, user needs maps, journey maps and future state proposals Leading design thinking activities and ensuring … user needs inform product decisions Owning and maintaining the user needs repository Supporting user research activities and usability testing Working with senior stakeholders to present findings and recommendations Collaborating with cross functional teams to guide delivery Required experience Strong background in service design within public sector digital services Experience working in GDS or large scale NHS More ❯

concepts, adapting to change, and demonstrating expertise in product management practises. Strategic Ownership: Strong strategic thinking, able to engage organisational buy-in, and develop abstract strategies with limited information. User Focus: Commitment to user research, understanding user needs vs. desires, and prioritising approaches to address user stories effectively. Desired Qualifications: Strong understanding and experience with … Government Service Standards. Passionate about building products that meet both user and business needs. Effective communication skills, capable of using a variety of methods and tools to engage with clients and delivery teams. Experience in supporting and mentoring junior team members. Key Duties & Responsibilities Creation of the Product mission and vision Creation and ongoing development of the product roadmap … Establish product success measures and monitor progress Prioritise the backlog based on research findings and stakeholder need Be the voice of the customer for your product , own the problem to be solved and ensure that the users are at the heart of development Ensures that the right actions are taken to investigate, resolve and anticipate problems. Co-ordinates the More ❯

Head of User-Centred Design - Defence Sector Location: Remote with occasional travel to Corsham Clearance: SC Contract Type: Contract, 4 months Rate: Circa £700 per day, Inside IR35. We are seeking an experienced Head of User-Centred Design (UCD) to lead the strategy, capability, and delivery of user-centred design across a high-impact defence programme. This … are designed, tested, and delivered to meet the unique needs of users operating in secure and mission-critical environments. Role Overview: You'll lead a multidisciplinary design function - spanning User Research , Service Design , Interaction Design , and Content Design - ensuring that every product and service is intuitive, inclusive, and effective. Working alongside engineering, product, and delivery teams, you'll … champion evidence-based design and embed user needs at the heart of every decision. Key Responsibilities: Set the vision, strategy, and standards for user-centred design across defence digital programmes. Build and lead a high-performing UCD team, nurturing skills in research, design, and accessibility. Oversee the delivery of design outcomes across multiple workstreams, ensuring alignment with More ❯

Are you a creative UX Designer ready to make an impact? Join our dynamic team in the banking industry and help us craft exceptional user experiences for millions of customers! Role: UX Designer Duration: 6 Months (extension options) Location: Edinburgh (Hybrid 2 days in office) Inside ir35 About Us We are a leading organization in the UK banking sector … Do As a UX Designer, you'll take ownership of your design output while collaborating with a talented design team. Your creativity and expertise will shine as you: Craft User Journeys: Skilfully design end-to-end experiences using components from a central design system, ensuring a cohesive and engaging journey for our users. Prototype with Flair: Bring your designs … to life using tools like Sketch, InVision, Figma, Axure, or Adobe XD, creating interactive prototypes that wow stakeholders. Balance Needs: Gather user research and insights to align business requirements with user needs, advocating for what's right for our customers. Adapt & Guide: Navigate technical constraints while providing guidance on the best possible user experience across various More ❯

Are you a creative UX Designer ready to make an impact? Join our dynamic team in the banking industry and help us craft exceptional user experiences for millions of customers! Role: UX Designer Duration: 6 Months (extension options) Location: Edinburgh (Hybrid 2 days in office) Inside ir35 About Us We are a leading organization in the UK banking sector … Do As a UX Designer, you'll take ownership of your design output while collaborating with a talented design team. Your creativity and expertise will shine as you: Craft User Journeys: Skilfully design end-to-end experiences using components from a central design system, ensuring a cohesive and engaging journey for our users. Prototype with Flair: Bring your designs … to life using tools like Sketch, InVision, Figma, Axure, or Adobe XD, creating interactive prototypes that wow stakeholders. Balance Needs: Gather user research and insights to align business requirements with user needs, advocating for what's right for our customers. Adapt & Guide: Navigate technical constraints while providing guidance on the best possible user experience across various More ❯

define the customer journey/s across digital and non-digital touchpoints as well as the operations, capabilities and technology needed to support it. Translate business inputs, customer insights, user requirements and high-level concepts into actionable service design solutions and step-by-step experiences, guiding teams from vision into detailed delivery Independently assess and own delivery of all … visual artefacts to communicate systems thinking. Bring experience beyond digital, including contact centres, expert advisory services, or other complex service environments Help plan, support and/or execute additional user research to ensure we are seeking right customer insight to aid business decisions A willingness to develop and present thoughtful, innovative service solutions that enhance and improve the … E2E experience, as it pertains to the user needs and business context you are trying to meet. Give and solicit feedback from others in the team to continually improve quality and understanding. Raise issues or opportunities to improve solutions, outcomes, process and quality as needed. Be ready to support with other design-related task requests such as research More ❯

the Access Portal, focusing on improvements to bulk patient allocation, linked patient account processing, and the overall patient allocation workflow. Collaborate with the Business Analyst and Service Designer on user research and service design activities to refine requirements and develop new user stories. Ensure all development aligns as closely as possible with the boards digital standards. Conduct … functional testing of new and existing User Stories. Create and update business process diagrams and documentation for Power Automate Flows. Essential Skills and Experience: Proven experience as a Senior Developer with the Microsoft Power Platform, specifically including Power Apps, Power Pages, and Power Automate. Strong knowledge and practical experience with Azure DevOps for managing tasks, tracking progress, and adhering … to Agile development methodologies, including two-weekly sprints. Experience in implementing bug fixes and applying system improvements based on user-centric design principles. Ability to work effectively in a team and contribute to a project with strict timescales Strong experience in the Public Sector. Please apply by submitting your latest CV for immediate review by our Talent team. Thank More ❯

commercial, running workshops and discovery sessions and keeping stakeholders aligned and up to date. What You'll Do: Own and manage the product backlog for your squad, writing clear user stories and prioritising features based on customer value and business impact. Lead sprint planning, stand-ups, and retrospectives, ensuring delivery is focused and efficient. Translate strategic goals into actionable … clear outcomes and measurable success criteria. Track progress against OKRs and ensure delivery aligns with roadmap and customer needs. Introduce new AI techniques to the team Conduct and interpret user research Validate decisions with qualitative and quantitative data Use insights to refine features and inform the roadmap What We're Looking for: Experience in a Product role (can More ❯

My client is looking for a Senior Software Developer with solid technology skills, but who is also passionate about improving outcomes and the user experience. Youll be reliable in your own deliverables but also curious about and offer innovative ideas to others in a mutli-disciplinary team. Our work culture is inclusive, modern, friendly, and democratic. We look for … Ways of working Developing digital solutions delivered to the GDS standard Demonstrable experience working on Agile environments Demonstrable experience working on product development environments based on observation, experimentation and user research Demonstrable experience working in multi-disciplinary/DevOps teams which include product owner/manager, UX designers, UX researchers, Developers, Platform engineers, etc Demonstrable experience working on More ❯

Our client are looking for someone to support user research and adoption studies for the development of the Test and Evaluation Marketplace application. Engage with users to collate stakeholder requirements to drive solutions which are usable, valuable, and aligned with user demands, while informing product and service design through structured insights and benefits assessments click apply for More ❯

Job Title: User Researcher/Business Analyst (AI Projects) Clearance Required: SC Start Date: Immediate Contract Duration: Until March 2026 (with potential extension) Role Overview The User Researcher/Business Analyst will support user research and adoption studies across AI-focused projects click apply for full job details More ❯