1 to 25 of 39 Contract User Research Jobs in the UK

Title: User Experience Design - Service Designer ?? Location: Newcastle, Cobalt Business Park ?? Working Model: Hybrid ?? Contract Duration: 1 December 2025 - 30 September 2026 ?? Pay Rate: £292/day PAYE | £388/day Umbrella ?? Job Description As a Service Designer , you will lead a human-centred design approach across all project … phases - from discovery and problem framing to solution development and implementation. You will conduct deep ethnographic and user research to understand user needs, behaviours, and challenges, translating insights into clear and actionable design direction. You will act as a subject matter expert , guiding team decisions, supporting collaboration

Posting: User Researcher (SC Cleared) Location: Corsham (2 days per week onsite) Clearance: Active SC required from day one Contract: Initial 3 months, with potential extension for long term contract Rate: DOE/(Outside IR35) About the Role Our client is seeking an experienced Security Cleared User Researcher … support user research and adoption studies for the development of the Test and Evaluation Marketplace application. You will engage directly with users and stakeholders to gather requirements, ensuring that solutions are usable, valuable, and aligned to genuine user needs. Your insights will play a key role

Cleared Preferred Ncounter are supporting a large-scale Defence and Public Safety programme seeking a Service Design Lead with a strong background in user research, creative problem solving and end to end service design. You will guide multidisciplinary teams to create services that are evidence driven, inclusive … built around real user needs. This role blends hands on research leadership with strategic service design, ensuring clarity from discovery through to delivery. You will shape propositions, map complex journeys, and drive insight led decision making across multiple workstreams. You will support and coach researchers and designers, raise

Cleared Preferred Ncounter are supporting a large-scale Defence and Public Safety programme seeking a Service Design Lead with a strong background in user research, creative problem solving and end to end service design. You will guide multidisciplinary teams to create services that are evidence driven, inclusive … built around real user needs. This role blends hands on research leadership with strategic service design, ensuring clarity from discovery through to delivery. You will shape propositions, map complex journeys, and drive insight led decision making across multiple workstreams. You will support and coach researchers and designers, raise

Contract User Research Lead £575 to £650 per day Outside IR35 DV Cleared Ncounter are looking for a User Research Lead to support a major Defence programme, guiding multidisciplinary teams and ensuring user insight shapes every phase of delivery. You will balance hands on research with team leadership, while keeping delivery aligned to user needs, policy requirements and programme outcomes. Key Responsibilities: Lead research planning, method selection and end to end delivery within agile teams Run programmes of research across several workstreams and translate findings into clear actions Facilitate workshops, shape

Senior User Researcher (Contract) The Role: Subject Matter Expert, User Researcher We are seeking a highly experienced, independent Senior User Researcher for a key contract position. This is a strategic role where you will act as a Subject Matter Expert (SME) , driving optimal user experience across … digital products. You will be responsible for defining, executing, and synthesizing research that directly informs design and product strategy. This is a hybrid position requiring 3 days per week in our Newcastle office, working within a dynamic cross-functional environment. Contract Details This is a long-term contract opportunity

delivers services protecting the population from hazards locally, nationally and globally. Main duties of the job The roles sit within the UKHSA's core User-Centred Design (UCD) team, which is part of the Readiness and Surge division. Readiness and Surge works across UKHSA and sets the strategic direction … putting external stakeholder and customer needs at the centre of designs for the future. We identify opportunities to improve public health outcomes through better user experiences. The team are responsible for: embedding UCD approaches into UKHSA ways of working UCD expertise in project delivery ensuring user needs

Contract User Research Lead £575 to £650 per day Outside IR35 DV Cleared Ncounter are looking for a User Research Lead to support a major Defence programme, guiding multidisciplinary teams and ensuring user insight shapes every phase of delivery. You will balance hands on research with team leadership, while keeping delivery aligned to user needs, policy requirements and programme outcomes click apply for full job details

About the Role - Fully Remote We are looking for an experienced User Researcher to join a major public-sector digital transformation programme. This role requires someone with a strong background in Government Digital Service (GDS) standards and proven experience in AI-related projects . You will play … role in shaping user-centred services by delivering actionable insights that inform design and product decisions. Key Responsibilities Plan, conduct, and analyse user research using a variety of methods. Deliver research aligned with GDS Service Standards across all phases. Work on data-focused, AI-driven

Defence client are looking for a User Researcher/BA to support user research and adoption studies for the AI projects, driving solutions which are usable, valuable, and aligned with Defence user needs, while informing product and service design through structured insights and benefits assessments. Plan … conduct qualitative and quantitative user research (e.g., interviews, surveys, usability testing). (NB - the Supplier will not collect personal data as part of these activities) Collaborate with Product, Service, and Engineering teams to translate insights into actionable improvements. Conduct benefits assessments to measure impact and value delivered. · Present

client are looking for someone to support user research and adoption studies for the development of the Test and Evaluation Marketplace application. Engage with users to collate stakeholder requirements to drive solutions which are usable, valuable, and aligned with user demands, while informing product and service design … through structured insights and benefits assessments. Plan and conduct qualitative and quantitative user research (e.g., interviews, surveys, usability testing). (NB - the Supplier will not collect personal data as part of these activities) Collaborate with Product, Service, and Engineering teams to translate insights into actionable improvements. Conduct benefits

Role As a Product Marketing Manager , you'll play a pivotal role in shaping go-to-market strategies, leading impactful campaigns, and driving user engagement across products and markets. You'll leverage research, market insights, and data analysis to inform marketing decisions, craft compelling narratives, and deliver measurable … business outcomes. Working with minimal supervision, you'll act as a strategic partner to cross-functional teams-helping define product positioning, messaging, and user journeys that resonate with the target audience. You'll also foster an inclusive, collaborative environment that encourages diverse perspectives and equitable decision-making. Responsibilities Strategic

Role As a Product Marketing Manager , you'll play a pivotal role in shaping go-to-market strategies, leading impactful campaigns, and driving user engagement across products and markets. You'll leverage research, market insights, and data analysis to inform marketing decisions, craft compelling narratives, and deliver measurable … business outcomes. Working with minimal supervision, you'll act as a strategic partner to cross-functional teams-helping define product positioning, messaging, and user journeys that resonate with the target audience. You'll also foster an inclusive, collaborative environment that encourages diverse perspectives and equitable decision-making. Responsibilities Strategic

join a blended delivery team on a high profile national application used by millions of citizens. This role focuses on improving and expanding key user journeys within a widely used digital service. You will lead user centred design activities across the full lifecycle, working closely with product, research and development teams to ensure that user needs are met and service quality is maintained at scale. What you will be working on Enhancing an existing national digital service with a focus on prescription and medication journeys Producing high quality service design artefacts including service blueprints, personas, user

demonstrating expertise in product management practises. Strategic Ownership: Strong strategic thinking, able to engage organisational buy-in, and develop abstract strategies with limited information. User Focus: Commitment to user research, understanding user needs vs. desires, and prioritising approaches to address user stories effectively. Desired Qualifications … Strong understanding and experience with Government Service Standards. Passionate about building products that meet both user and business needs. Effective communication skills, capable of using a variety of methods and tools to engage with clients and delivery teams. Experience in supporting and mentoring junior team members. Key Duties & Responsibilities

Head of User-Centred Design - Defence Sector Location: Remote with occasional travel to Corsham Clearance: SC Contract Type: Contract, 4 months Rate: Circa £700 per day, Inside IR35. We are seeking an experienced Head of User-Centred Design (UCD) to lead the strategy, capability, and delivery of user … meet the unique needs of users operating in secure and mission-critical environments. Role Overview: You'll lead a multidisciplinary design function - spanning User Research , Service Design , Interaction Design , and Content Design - ensuring that every product and service is intuitive, inclusive, and effective. Working alongside engineering, product

days onsite Contract Type: TemporaryJoin an organisation on a mission to transform government services! At the forefront of digital innovation, we create user-friendly experiences that simplify complex systems for everyone. We believe in collaborative efforts to build efficient, effective services that truly cater to user needs. What … Expert: You excel in identifying optimal processes and measuring outcomes. DDaT Understanding: You grasp the intricacies of design, technology, and data to meet diverse user needs. Constraint Navigator: You identify and challenge constraints while ensuring standards are met. Financially Savvy: You understand marketplace dynamics and can build compelling business

creative UX Designer ready to make an impact? Join our dynamic team in the banking industry and help us craft exceptional user experiences for millions of customers! Role: UX Designer Duration: 6 Months (extension options) Location: Edinburgh (Hybrid 2 days in office) Inside ir35 About … take ownership of your design output while collaborating with a talented design team. Your creativity and expertise will shine as you: Craft User Journeys: Skilfully design end-to-end experiences using components from a central design system, ensuring a cohesive and engaging journey for our users. Prototype with Flair

creative UX Designer ready to make an impact? Join our dynamic team in the banking industry and help us craft exceptional user experiences for millions of customers! Role: UX Designer Duration: 6 Months (extension options) Location: Edinburgh (Hybrid 2 days in office) Inside ir35 About … take ownership of your design output while collaborating with a talented design team. Your creativity and expertise will shine as you: Craft User Journeys: Skilfully design end-to-end experiences using components from a central design system, ensuring a cohesive and engaging journey for our users. Prototype with Flair

mobile applications. Define and maintain design standards, guidelines, and best practices. Mentor and guide UI/UX designers within the team. Conduct user research, usability testing, and analyze feedback to inform design decisions. Develop wireframes, prototypes, and high-fidelity mockups. Ensure designs align with business goals and user needs. Work closely with product managers and engineering teams to translate requirements into design solutions. Advocate for user-centered design principles across the organization. Stay updated on emerging design trends, tools, and technologies. Introduce innovative approaches to enhance user engagement and satisfaction. Required Skills & Qualifications 7+ years

mobile applications. Define and maintain design standards, guidelines, and best practices. Mentor and guide UI/UX designers within the team. Conduct user research, usability testing, and analyze feedback to inform design decisions. Develop wireframes, prototypes, and high-fidelity mockups. Ensure designs align with business goals and user needs. Work closely with product managers and engineering teams to translate requirements into design solutions. Advocate for user-centered design principles across the organization. Stay updated on emerging design trends, tools, and technologies. Introduce innovative approaches to enhance user engagement and satisfaction. Required Skills & Qualifications 7+ years

across digital and non-digital touchpoints as well as the operations, capabilities and technology needed to support it. Translate business inputs, customer insights, user requirements and high-level concepts into actionable service design solutions and step-by-step experiences, guiding teams from vision into detailed delivery Independently assess … thinking. Bring experience beyond digital, including contact centres, expert advisory services, or other complex service environments Help plan, support and/or execute additional user research to ensure we are seeking right customer insight to aid business decisions A willingness to develop and present thoughtful, innovative service solutions

Government Digital Service (GDS) delivery standards to support a major public-sector programme. The ideal candidate will have proven experience designing intuitive, accessible user journeys and a solid understanding of service design principles. AI experience is essential for this role. Key Responsibilities Design and deliver user-centred services … aligned with GDS standards across discovery, alpha, beta, or live phases. Create intuitive, accessible user journeys using the GDS Design System and GDS prototyping kit . Collaborate effectively with multidisciplinary teams including User Researchers, Product Managers, Content Designers, and Developers. Ensure compliance with WCAG 2.1 AA accessibility standards

shape propositions that engage millions of customers. What You'll Do: Lead end-to-end design across UX and UI , from discovery and research through to delivery and iteration. Define and test new propositions with customers, ensuring designs are intuitive, accessible, and impactful. Run workshops and ideation sessions … align stakeholders and uncover insights. Use tools like Figma and Miro to create wireframes, prototypes, and polished designs. Partner with user researchers to validate concepts and improve experiences. Advocate for the customer voice and champion design thinking within the team. Experience Required: Proven experience in customer-centric environments, ideally

Duration : 3 months (scope for extension) About the Role We're looking for a skilled Service Designer to help shape public services that are user-focused, inclusive, and effective. Working at SFIA Level 4/5 , you'll be a part of design activities within multidisciplinary teams, using evidence … empathy to improve service experiences. Key Responsibilities Design and improve end-to-end service journeys using user research and design tools. Create service blueprints, journey maps, and prototypes. Facilitate workshops and engage stakeholders across departments. Ensure services meet accessibility and GDS standards. Work independently within a defined framework