1 to 15 of 15 Contract ITSM Jobs in the UK excluding London

Career Opportunity: Lead IT Service Management Process Expert We are recruiting on behalf of our client for a proactive and strategic Lead IT Service Management (ITSM) Process Expert. This role is crucial for overseeing and optimising global ITSM processes to ensure compliance, effectiveness, and operational excellence across the organisation. Key … Responsibilities: ITSM Process Leadership: Spearhead the development, implementation, and continuous improvement of ITSM processes with a particular focus on Service Transition and Operations. Change and Incident Management: Champion the enhancement and adoption of change and incident management processes, refining the operational models for Change Managers, Change Advisory Boards (CAB), and … role with a high likelihood of extension. Competitive Compensation: Offering excellent market rates. Join our client’s mission to transform and elevate their IT service management capabilities. Apply today to take a lead role in shaping their global ITSM strategy more »

testing and training Understanding of information management systems Demonstrable IT service support and/or software change and configuration experience working within an IT service management team. Desirable Good knowledge and past relevant experience in EPR Experience in using MTW clinical and/or PAS systems Experienced in using NHS more »

Relevant experience in Problem Management. Proven experience in problem management/incident management. Strong analytical and problem-solving skills. Experience with IT service management (ITSM) tools such as ServiceNow, Remedy, or Jira. Excellent communication and interpersonal skills with focus on achieving enhanced user experience. Ability to work collaboratively in a more »

End-to-End Planning and interdependency management Strong Financial and Budget Management including Business Case development Global Cross Functional Milestone Delivery and Reporting IT Service Management understanding Vendor Management Establish and run change management process In charge of on-boarding and off-loading resources for the programme Develop and manage more »

and database structures Proven BI development experience with ServiceNow expertise Familiarity with relational databases Proficiency in data modeling and reporting tools Certifications (preferred): ITIL, ITSM, V3, SCRUM, PMP Candidates must be UK based and have the right to work in the UK without any restrictions. If you are interested in more »

while adhering to key business audit requirements. Additionally, you will help define and deliver projects, gather requirements, plan implementations, and ensure adherence to IT Service Management processes. Key Responsibilities: Provide guidance on processes to the IT Delivery Lead and wider infrastructure and data teams. Support planning activities with team leaders more »

Experience of using OpenShift or other Kubernetes based platforms - ideally in a DevOps or Administrative manner. Understand Cloud Native Concepts, incl. Containerization & Microservices Architecture. ITSM knowledge TO BE CONSIDERED…. Please either apply by clicking online or emailing me directly to For further information please call me on more »

that all incidents are assigned and escalated appropriately to assist all Digital Services team to meet or exceed agreed Service Levels. - Administration of the ITSM tool. To ensure the system is up to date and to continually review the quality of the system. Engage with ITSM vendor for any new … Experience in the support of corporate IT systems. Experience of Automated Call distribution and IT incident management systems. Desirable Experience of IT Service Management (ITSM) Experience with endpoint monitoring and management tools, such as Remedy on Demand (RoD), BMC Helix or Service Now (or equivalent Experience of leading on, and more »

professional manner adhering to negotiated Service Level Agreements. Record accurately all type of IT related issues within the Service Desk's incident management tool. (ITSM) Provide first line technical support, including the analysis & diagnosis of hardware and software problems to initiate the most appropriate corrective action. Responsible for providing a more »

related LAN/WAN/WLAN issues. Manage and assign incident tickets and lead weekly incident meetings Design LAN solutions for small projects. Lead ITSM incident meetings Fulfil small RITM requests, and provide LAN designs for small projects. Qualifications: Experience with Cisco networks (CCNA/CCNP required). Strong troubleshooting more »

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We more »

having a broad experience across all aspects of IT Infrastructure and service. Skills, knowledge and experience required for the role: Extensive experience in IT Service Management Architecture & Design ServiceNow Configuration and Asset Management Six Rs application portfolio assessment IT Service Discovery Tooling and dependency mapping Migration experience - Ideally experience of more »

Job Opportunity: Lead IT Service Management Process Expert We are recruiting on behalf of our client, for a dynamic Lead IT Service Management Process Expert to oversee and enhance global ITSM processes, ensuring compliance and effectiveness across their IT organisation. Key Responsibilities: Lead the development, implementation, and improvement of ITSM … management, ensuring a healthy CMDB lifecycle in collaboration with the configuration manager. Improve service request management to reduce costs and increase satisfaction. Establish meaningful ITSM metrics and key user circles to drive continuous improvements. Set strategic leadership KPIs, focusing on IT organisational health and productivity, acting as a change agent. … Advise and support the business on ITSM processes, practices, IT tools, and standards, advancing process improvement initiatives. Contribute to various IT projects and internal/external audits in the ITSM context. Qualifications: Deep expertise with ServiceNow. Strong knowledge and experience in defining and controlling SLAs, KPIs, and service management topics. more »

enhance current processes (Incident Management, Request Fulfillment, Change Control). - Align project milestones and objectives with JIRA Service Management. - Develop and improve processes and ITSM tooling with stakeholders. - Assist in transitioning to improved processes using JIRA Service Management. - Lead the adoption of a Level 1 Incident Service Desk with an … reporting systems post-transition using JIRA Service Management. - Lead internal training for the Service Management team and create documentation. Skills & Experience: - Strong knowledge of ITSM tools and ability to drive adoption within JIRA Service Management. - Understanding of core ITIL processes. - Strong understanding of Agile; DevOps knowledge is a plus. - Previous more »

We are currently seeking a talented ServiceNow ITSM Configuration Manager on behalf of our client. This key role involves managing the heart of their ITSM framework – the Configuration Management Database (CMDB). As the Configuration Manager, you will develop and adapt configuration management processes, to ensure they are seamlessly integrated … training and support on configuration management processes to the internal team. Process Enhancement: Drive the development and enhancement of processes surrounding configuration management. Qualifications: ITSM Expertise: Advanced ITIL certification or significant Lean/Six Sigma certification (advanced level) is required. ServiceNow Proficiency: Extensive hands-on experience with ServiceNow CMDB and … based relationships with global colleagues and stakeholders. Excellent Market rates payable. 6 months contract with possible extensions. Join us in driving excellence in IT service management for our client. Apply now to become an integral part of their dynamic global IT team more »