1 to 1 of 1 Contract Requirements Gathering Jobs in Yorkshire

a project team tasked with replacing our Legacy IP PBX with a modern, converged contact centre and UC platform. You will be responsible for: gathering the business requirements via workshops and sessions with stakeholders from management through to front line colleagues in our branches Documenting those requirements … Direct routing. Detailed understanding of modern contact centre UC technologies including but not limited to omnichannel, intent prediction, intelligent/skills based call routing, Gathering business UC, collaboration and contact centre requirements and formally documenting those. Good understanding of TCP/IP Networking insofar as it relates more »