Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
Investigo
all What You'll Bring Proven experience in a first/second-line IT support role Strong knowledge of Microsoft 365 (Teams, SharePoint, Exchange Online, Intune) Proficiency with Windows10/11 , networking basics (TCP/IP, DNS, DHCP) Experience with Entra ID (Azure Active Directory) account management Solid understanding of endpoint security and IT best More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Investigo
all What You'll Bring Proven experience in a first/second-line IT support role Strong knowledge of Microsoft 365 (Teams, SharePoint, Exchange Online, Intune) Proficiency with Windows10/11 , networking basics (TCP/IP, DNS, DHCP) Experience with Entra ID (Azure Active Directory) account management Solid understanding of endpoint security and IT best More ❯
to provide assistance to end-users, ensuring smooth IT services and systems support across the business. Key Responsibilities: Provide first-line support for hardware/software issues on Windows10/11, Microsoft 365, and Azure/Entra.Log, track, and resolve incidents/service requests per ITIL best practices.Assist users with Microsoft 365 applications (Outlook, Teams … customer service and training. Preferred Skills and Experience: Minimum 2 years in IT support/service desk role.Technical 1st/2nd line support experience, virtual and deskside.Proficiency in Windows10/11, Microsoft 365, Azure/Entra, and Intune.Strong problem-solving, communication, and customer service skills.Familiarity with ITIL processes and ticketing systems. Additional Notes: Hybrid position More ❯
Line Support Technician to join their team to play a key role in providing technical support and project delivery to customers. Strong experience with Active Directory, Office 365, Windows10 and above, Windows Server 2012-22, and networking equipment (routers, firewalls, switches) Experience of using cyber security products including AV, email security, firewall configuration More ❯
B1, Birmingham, West Midlands (County), United Kingdom
Khuda Technology
remote desktop support to internal users. Troubleshoot and resolve hardware, software, printer, and network-related issues. Build, configure and deploy desktops, laptops, and mobile devices. Support Office 365, Windows10/11, and common business applications. Escalate unresolved issues to the appropriate internal teams when necessary. Maintain accurate documentation of IT assets and procedures. Provide excellent … customer service with a user-first mindset. Experience Previous experience in a desktop support or IT technician role. Strong understanding of Windows OS, Office 365, and basic networking. Experience with Active Directory and hardware troubleshooting. Familiarity with ticketing systems and ITSM tools. Excellent problem-solving skills and attention to detail. Clear communication skills and a proactive attitude. Interested More ❯
covering 2nd line desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern Microsoft environment based around core technology including Windows10, Office 365 and Active Directory. The Support Engineer will be working 5 days onsite - predominantly in the Birmingham office - but travel to other sites will be … holiday Pension Training and development What do I need? Solid experience of providing 1st & 2nd line IT support Experience with a variety of Microsoft operating systems, ideally including Windows10 Experience with Active Directory – new user creation/account administration, etc., and ideally Office 365 A basic understanding of networking, ideally including VPNs The list above More ❯
What We’re Looking For : Required Skills and Experience: Minimum 2 years of experience in an IT support role. Proven expertise in 2nd line IT support. Proficiency with Windows10/11 and PC imaging software. Familiarity with Apple iPhone/iPad products. Desirable Qualifications: ITIL certification is a plus. Experience mentoring junior team members. Knowledge More ❯