1 to 6 of 6 Permanent Change Management Jobs in Glasgow

DescriptionMajor Incident Manager Glasgow3246852 Morgan Stanley has a critical requirement for a Major Incident, Problem and Change Manager, known internally as an Enterprise Command Centre member (ECC), to work as part of our global Fusion Response team. Fusion Response consists of three response teams, with the mission to lead … Command Center (ECC, part of the Fusion Response team) is a high-performing globally distributed team that plays a mission critical role in Incident Management, Problem Management, Change Management and Significant Event Readiness. The ECC creates value by providing command, control and communication for significant Firm … direct impact on operational stability.About Morgan StanleyMorgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in more »

You will be accountable for all aspects of successful delivery into the business. This includes: strategy and roadmap development and resourcing development, and ongoing management therein and management against programme delivery roadmap a smooth and successful transition of new solutions into the business aspects of change management … and compliance to all programme governance quantification and mitigation of risks, issues and dependencies and agreeing critical programme success factors, business outcomes and benefits management problem solving, operating in an agile and dynamic fashion in order to reach point of solution and deployment leadership and direction to the team … and your stakeholders and reporting of progress across the programme project management skills and processes Essential Skills/Basic Qualifications/Preferred: management qualifications preferrable management professional bodies such as APM or PMI certifications preferred with proven track record of project management with and demonstrable expertise more »

application support role Strong problem solving and analytical skills, demonstrating ability to bring high level, complex client issues to resolution Excellent communication and relationship management skills at all levels within the business, both internal and external Proficient with SQL and understanding of relational database systems Good debugging proficiency, including … ability to read and debug complex code using DevOps/Visual Studio Familiarity of Microsoft Azure, Microsoft 365, PowerShell and SharePoint Online Exposure to change management protocols, awareness, and knowledge of ITIL process Ability to act as a product functional and technical SME Service desk/support portals more »

responsibilities for the Video & Voice Engineer will includ e: Provide technical support of Unify and Cisco PBX voice and video services including legacy solutions. Management of associated PBX applications, such as, Attendant Console, Call Routing, Voicemail, Call Recording and Fax & SMS Management applications. Experience of administering, monitoring and … troubleshooting Video & Voice technologies and platforms. Change management and risk assessment for all managed service clients. Work with external suppliers on voice planning, implementation and support activities. Working with IP (Internet Protocol) and Telecom concepts. Planning, implementation and supporting new systems. Ensure the design of video & voice solutions … delivery and/or problem resolution. Provide appropriate training and documentation for any newly deployed systems. Provide support for systems out of hours. Relationship management for support providers, including mobile phone vendors. Key skills & experience for the Video & Voice Engineer: - At least 5 years experience working in one or more »

clients and act as an internal point of escalation for all support related incidents Troubleshooting and diagnosis of all network and security related incidents Change management and risk assessment for all managed service clients Implementation of changes across all managed service clients Aid with project engineering as and … when required Input into policy and procedures and ensure documentation is kept up to date and to a high standard Vendor escalation and case management Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of managed more »

clients and act as an internal point of escalation for all support related incidents Troubleshooting and diagnosis of all network and security related incidents Change management and risk assessment for all managed service clients Implementation of changes across all managed service clients Aid with project engineering as and … when required Input into policy and procedures and ensure documentation is kept up to date and to a high standard Vendor escalation and case management Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of managed more »