Tour Leader Manager
Glasgow, Scotland, United Kingdom
Grand Circle Corporation
Trip Leaders to deliver in-depth tours of Great Britain Coaching trip leaders in tour quality and exceeding traveller expectations Carrying out Trip Leader performance management to ensure they meet the company's guidelines to achieve excellence goals Creating and scheduling a strong high performing Trip Leaders team … a training/coaching role Effectively interacting with travelers on site to support Trip Leaders and obtain live feedback from travelers Ability to drive performance in a fast-paced environment and work under pressure 24/7 Emergency support and driving resolutions of operations/customer issues (approx. one … Apr-Oct) time out with these hours may be required Benefits: Competitive salary package Incentive bonus based on targeted results Merit increase based on performance Vacation days + Personal days Public Transport reimbursement Personal and professional growth opportunities Milestone bonus and travel certificate every 5th anniversary of employment at more »
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