and VIP team members. Your responsibilities will cover: Technology support which includes Desk side support, BreakFix, Mobile / Tablet, iMac & Macbook, advanced troubleshooting and member support tickets. Communicating with internal teams and third parties to ensure that the technology needs are met. more »
of AV devices, eg, Poly, Crestron, AMX, Cisco, Yealink, Logitech, Microsoft Teams • Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD / Plasma Displays • Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer • Coordinate with AV equipment OEMs for resolution / workarounds, when required • Assist with company meetings / functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operations • Interact with client Customer Help Desk ticketing system to respond to end user requests • Setup and breakdown of all … onsite meetings • Daily system testing to ensure equipment and room functionality • Responsible for escalating all “next level” breakfix issues to their manager for resolution • Perform remote testing for local and regional offices • Polycom AV equipment management and configuration • Videoconferencing experience including operation, call more »
We are looking for a Business Support Technology Lead to join our Risk IT / Corporate IT team. This team supports businesses across Risk, Finance, Compliance and HR with a suite of applications. These applications are a combination of in-house and vendor technology. The team are responsible for … ensure cross-system interfaces, collaboration and knowledge management are managed effectively and proactively. Key Responsibilities Maintaining production stability & availability * You will ensure production break-fix and service improvement requirements take priority over change through effective stakeholder management and expectation setting. * You will actively work … on and resolve any IT risks and vulnerabilities across the application stack. * You will contribute towards ensuring all batch SLA's / OLA's are appropriate, understood and agreed for the critical path of your batch processes, ensuring that you understand the full business impacts of any failures along more »
ensure cross-system interfaces, collaboration and knowledge management are managed effectively and proactively. Key Responsibilities Maintaining production stability & availability * You will ensure production break-fix and service improvement requirements take priority over change through effective stakeholder management and expectation setting. * You will actively work … on and resolve any IT risks and vulnerabilities across the application stack. * You will contribute towards ensuring all batch SLA's / OLA's are appropriate, understood and agreed for the critical path of your batch processes, ensuring that you understand the full business impacts of any failures along … that path. * You will ensure all fixes or known errors are maintained in the relevant knowledgebase. * You will ensure logical access management / security procedures and policies are followed. Analytics, problem solving & reporting * You will focus your attention on the identification of incident root cause and service improvement Performance more »
