1 to 25 of 62 Permanent Service Management Jobs in the North of England

Job summary An opportunity has arisen for two IT Service Desk Technicians to work in conjunction with the Trust's existing support teams to provide a 24 hours Service Desk cover, 7 days per week and 365 days a year, on site and on a rota basis. The … Hallamshire Hospital, Jessop Wing, Charles Clifford Dental Hospital and Western Park Hospital as well as our community based sites which have transitioned under the management of the Trust's IT Support service. Applicants must have knowledge and experience of Microsoft desktop, server environments and network technologies. Main duties of … technical support for all our services with the knowledge and skills to provide first-time-fix call resolution Recording, triaging and classification of Incidents & Service Requests using the ITIL incident management process Management of High Severity Support Incidents and communication with end users relating to the availability more »

Job Title - Service Management Lead - Finance Shared Services Location - Newcastle Upon Tyne - Hybrid (3 dpw on-site) Salary - £40 - £45K Per Annum Benefits - Excellent Benefits The Client - Curo are Partnering with a Global Organisation, consisting of Designers, Engineers and Consultants, dedicated to sustainable development. They support their clients … clear formatted documents. This role will be focused on the on the process of on boarding of new client accounts, including monthly reporting packs, service review documents, and documenting financial processes. There will be no team or stakeholder management, this is a project based role in support of … and down, as well as being able to take stock and document current processes, and support in change management. The key deliverable is a Service Catalogue, with new uniform processes and procedures, to maximise efficiency, and streamline where possible. The Role - The Service Management Lead, in Finance more »

days per week onsite) 6 months (Inside IR35) £530 p/d Are you an experienced BI Developer with a knack for problem management and proactive problem solving? My client is looking for a skilled professional to join their team, supporting the problem management team with your expertise … in predictive analysis. Your strong background in Service Management or Problem Management, coupled with proficiency in utilising ServiceNow for data analysis and reporting, will be crucial in this role. Responsibilities: Design, develop, and maintain BI solutions using ServiceNow, Power BI, and Qlik Sense. Develop and deploy dashboards … reliability. Develop and execute complex queries to extract and manipulate data. Ensure data security and compliance with relevant policies and regulations. Support the problem management team by using Qlik Sense for predictive analysis. Develop a predictive analysis-based problem management dashboard using Power BI, with ServiceNow as the more »

safety and energy services our contribution to these communities will continue to drive progress towards a net-zero future. We focus on quality of service and delivery, and on improving the lives of our clients and their customers by creating better environments in which to work, live and learn. … be able to make the role their own, bringing fresh ideas and new tech to the forefront of the organisation. Reporting to the Group Service Delivery Manager you will provide second line technical support to Sureserve Group ICT users, located across several sites and the varying companies under the … to all related policies and procedures. The role will be field based and mobile as needed at the post holders own discretion and ICT Management and is subject to change after consultation. A current UK driving licence is required for this role. General Duties/Key Responsibilities: Service more »

ServiceNow Developer position presents an exciting opportunity for someone ready to take charge of the support and advancement of ServiceNow, ServiceNow Discovery, and associated service management solutions within the IT Service Management domain. The primary focus of this role is to ensure optimal performance of the … ServiceNow platform, crucial for the smooth operation of the business. This entails configuring and maintaining various modules such as Self-Service Portal, Incident, Request, Change & Problem, and Asset Management, as well as providing support for ongoing or upcoming ITIL/ITSM/ITOM initiatives. Key Responsibilities: Administering the … data imports, LDAP integration, custom scripting, and third-party software integrations Developing UI forms, fields, notifications, workflows, and JavaScript server/client code Maintaining Service Level Agreements (SLAs) and monitoring SLA workflows Requirements : Prior experience as a ServiceNow Developer or in a similar role Experience in implementing ServiceNow processes more »

Job summary An exciting opportunity has arisen within IT at MLCSU, and we are looking for a Service Desk Manager to join the IT Service Delivery Team. The role will be managing the North region of the Service Desk team. We are looking for an enthusiastic, self … motivated, flexible and passionate individual to join the Service Delivery Team. Candidates must have significant proven service desk skills, IT knowledge and experience, strong leadership skills and a comprehensive understanding of IT Service Management principles. Significant experience and knowledge of working in an ITIL aligned service environment, with a dedicated focus on best practice and working/operating to best practice guidance and service standards. Candidates must have a customer focused approach, excellent communication, presentation and interpersonal skills and the ability to build key relationships with key stakeholders. You will need a flexible approach more »

Service Delivery Manager- Hybrid/West Yorkshire WAN, Networking, WAN, MPLS, Cisco, NOC, ITIL You will have worked in a senior service management function in the provision of networking services, ideally on Managed Service contracts. Main purpose of role: You will be responsible for the achievement … of all service elements within this new key customer account and for demonstrating performance to key customer and internal stakeholders and working knowledge of ITIL is required. Key responsibilities: To ensure that business objectives and service targets are exceeded, ultimately facilitating the successful retention of your customer account. … achieve and exceed Key Performance Indicators (KPIs). · Understand the deliverables of the individual customer contracts with a view to develop and improve the service offered by us to the customer throughout the lifecycle of the account. · Identify Service Levels not being met and liaise with involved departments more »

The ideal candidate should possess a minimum of 3 years experience in this field with strong technical background expertise. A comprehensive understanding of IT service management, cloud computing and Azur, and lead by way of technical ability, complimented byastute Service Deliveryand organised management. providing technical support to … the seamless delivery of IT services, contributing to the overall success and efficiency of the business operations.You will have two years minimum of line management experience in leading a team with preferably NHS backgroundbut notessential. The permanent full-time post is based on 37.5 hours per week in accordance … to oversee the technical support and services team within our DTS team at Mastercall Healthcare. The ideal candidate should possess strong technical expertise, excellent management skills, and a proven track record in managing IT service operations. You will be responsible for ensuring the smooth operation of our IT more »

calls are passed swiftly and effectively to paramedics? The Ambulance Radio Programme (ARP) Team are spread across the country and we have 2 Central Service Manager positions to join the Team in either the Barnsley Office or the Bristol Office. ARP are looking for enthusiastic candidates up for a … ll support you in discussing your experience and qualifications and talk to you more about the role! The successful candidate will work within the Service Team and play a big part working with suppliers and the rest of ARP, in readiness for the go live of our main programmes. … If you think this is the role for you, and you have a thirst for customer service, delivery support, prospects of a career, and are existing or brand new to the NHS, then we'd be really excited to see your application. The successful candidate would have a real more »

1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards … to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. … To ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with more »

critical business systems and related vendors. Experience across as many of the following enterprise systems: Core financial, CRM, HR, Financial consolidation, Workforce planning, Quality Management, Field service management, Manufacturing, BI/Analytics Required competencies: Leadership Skills: Ability to develop and lead a diverse team, fostering a culture … points, complex challenges and form strategies in line with broader business objectives. ITIL Expertise: Proven ability to manage IT services within ITIL guidelines. Project Management: Expertise in both Agile and Waterfall methodologies. Change Management: change process leadership for live services, ensuring minimal disruption. Stakeholder Engagement: Effectively collaborate with … various stakeholders. Performance Metrics/KPIs: Develop KPIs aligned with business objectives. Risk Management and Compliance: Knowledge of IT governance, risk management, and compliance. Desirable skills and experience: Experience with IFS ERP (highly) Experience with Microsoft Dynamics 365 (highly) Operating in regulated environments (ideally healthcare) Supply chain and more »

Strong understanding of data modelling and integration concepts within the Power Platform. Familiarity with Microsoft 365 and Dynamics 365 integration points. Demonstratable people and service management experience. Excellent customer service and communication skills. Development experience in other platforms or languages such as C Sharp, .Net If you … Assist to develop and customise Power Platform solutions, including Power Apps, Power Automate, and Power BI. Assist the technical team in overseeing Dataverse data management for our clients. Serve as the escalation point for service, technical inquiries, issues, and escalations related to Power Platform applications. Oversee the delivery … of IT support services, including incident management, problem resolution, and service request fulfilment, ensuring timely and effective resolution of issues in accordance with established service level agreements (SLAs). Lead technical power platform engineers across different customer accounts, take ownership of deliverables and be responsible for the more »

IT Service Manager - Live Service: Pay up to £36,545 p.a. plus 28.9% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. This is an exciting opportunity for an IT Service Manager to join DWP's Product Support team … of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. In this IT Service Manager job: You will manage problems and issues effectively by monitoring them with a diverse range of stakeholders and collaborating to share information and … or service. You will implement necessary activities and interventions tailored to the product or service. You will keep your knowledge of your product/service up to date to stay ahead of changes. You'll contribute to pre and post release activities to ensure seamless support for new and more »

guidance spanning the full legal spectrum, from non-contentious advisory and transactional work, to all forms of commercial litigation. Our client is seeking a Service Desk 2nd Line Support Analyst who will report into the Service Delivery Manager. The IT Operations team is friendly and includes Service Delivery Management (incl. Service Desk), Infrastructure, and IT Security, spanning multiple sites across the UK. The work is diverse and interesting – no two days are alike, and there is an opportunity to get involved with the rest of the IT Operations teams, Solutions, Project Management, and … and desktop support. Onsite IT support within the Leeds office. Onsite leadership with Incident Management. Monitor the call queues and ensure that all targeted Service Levels are met. As needed, work with other analysts to provide initial triage of all calls into the Service Desk, ensuring that tickets more »

The Role: IT Service Desk Analyst To provide first line support and assist with the closure of all service requests, problems and incidents that relate to IT services. This includes: End-User Computing (EUC) Application Support Email File Management Identity Access Management Managed Print Services The … primary objective of the IT Service Desk is to ensure the performance and cost-effectiveness of our technology, application, and infrastructure solutions. This involves promptly identifying and resolving outages or performance issues, providing first-line support to end-users, and ensuring minimal disruption to business operations. In addition, this … desktop environments and offer technical assistance to external customers, primarily letting agents and landlords. The role encompasses active participation in the continuous rollout of Service Desk projects, supporting the Service Desk Manager and Infrastructure team as required. The IT Service Desk operates between the hours of more »

The Role The key areas that the role will be responsible for delivering and owning are below: Data Manipulation Forecast Validation Analysis Forecasting Process Service Level Accuracy Management The role will also have exposure to additional activities which are important to the running of the team. Self Service … and external key stakeholders to be informed with accurate. Will be part of a team supporting the delivery of new services into a live Service Operational function - testing process, design, service, and system changes against expected functionality. Will champion operational and customer requirements creating an environment of challenge … support, knowledge transfer and continuous improvement. Will build strong and productive working relations across the company with but not limited to Service Transition, Service Operations, Technical Operations and Service Management to ensure process alignment is in place. Will work closely with the Hypercare Team, Service more »

client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a Service Desk Manger to add to their team. As the IT Service Desk Manager, you will play a pivotal role in orchestrating and elevating … our IT support operations. You will be at the helm of a dedicated service desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline processes, reinforce service … the organisation. Moreover, your hands-on technical expertise will be invaluable for managing a range of platforms and tools, from Microsoft suites to asset management and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and a continuous improvement mindset. Reporting to the Group IT more »

technology professionals play in helping us achieve our goal. We work with modern platforms, SaaS applications and security tools to deliver a comprehensive technology service to our colleagues around the world. The technology team’s scope includes the whole ecosystem of devices, workplace tools & platforms and infrastructure, both on … the global business, manage the efficient operation and availability of systems, administrate the security environment for systems and network, maintain and ensure adherence to Service Levels and support and co-ordinate new projects/products from a technology perspective. You will motivated to work with a diverse group of … people with a clear focus on ensuring customers (internal and external) receive the highest levels of service delivery. You will coach and mentor teammates and peers to deliver value and support others to achieve their goals. You thrive in an environment with high levels of accountability and enjoy taking more »

platform configuration and customisation Develop UI forms, fields, notifications, work flows and JavaScript server/client code. Build reports, gauges, and home pages. Maintain Service Level Agreement (SLA) and monitor SLA work flows. Key Skills : Experience in ServiceNow as a System Administrator or similar responsibility. Ideally, a Certified ServiceNow … of LDAP/Active Directory a plus. Experience in Java, JavaScript, Web Services, AJAX, XML. Web applications, networks, protocols and Email Experience with IT Service Management, Service Desk and Change & Problem Management processes TIL Foundation certification For more information, please apply! We are an equal opportunities more »

platform configuration and customisation Develop UI forms, fields, notifications, work flows and JavaScript server/client code. Build reports, gauges, and home pages. Maintain Service Level Agreement (SLA) and monitor SLA work flows. Key Skills : Experience in ServiceNow as a System Administrator or similar responsibility. Ideally, a Certified ServiceNow … of LDAP/Active Directory a plus. Experience in Java, JavaScript, Web Services, AJAX, XML. Web applications, networks, protocols and Email Experience with IT Service Management, Service Desk and Change & Problem Management processes TIL Foundation certification For more information, please apply! We are an equal opportunities more »

well defined, testable work items. As a Business Analyst, you will also be responsible for the technical documentation for system processes, specifications, and configuration management for a product team. The Business Analyst will work with the IT Service Management team to ensure a seamless handover is provided … to the IT Service Management team to enable continued support for changes in the products, which will include providing the relevant support documentation, monitoring, and troubleshooting guides. As a part of this you will provide induction/overview training to users as and when required For large IT … of functional spec and process for product features. Ensure user guides are complete and up to date for product support teams. Ensuring correct configuration management is carried out and documented for product changes. Ensuring new client onboarding is successful with efficient deployment of products, integration services, and setting configuration. more »

chance to work on innovative projects and make a significant impact in a collaborative environment. Key Responsibilities: Develop Cutting-Edge Systems: Create and enhance service management administration and planner systems using Node.js, Angular, and React. Technical Design: Produce detailed technical designs that meet business requirements and adhere to … tools. API Design: Solid understanding of API design using SOAP and REST. Source Control: Proficiency with source control systems, especially GIT. Desirable Skills: Database Management: Knowledge of RDBMS, ideally Oracle and/or SQL Server. Automated Testing: Experience with automated testing tools such as Selenium or Cypress. Containerisation: Familiarity … an organisation that values innovation, quality, and teamwork. If you are ready to elevate your career, apply now and help shape the future of service management systems more »

our dynamic IT division. This role will be pivotal in managing the procurement of IT equipment, software, and services, while also overseeing the lifecycle management of IT assets. The ideal candidate will possess a strong background in IT procurement, asset management, and vendor relations. Key Responsibilities: Procurement Management … strategies for IT equipment, software, and services. Engage in negotiations with suppliers to secure cost-effective deals without compromising on quality and compliance. Asset Management: Oversee the entire lifecycle of IT assets, from acquisition to disposal. Ensure accurate tracking and effective management of assets throughout their lifecycle. Vendor … Management: Foster and maintain robust relationships with IT vendors and service providers. Manage contracts and Service Level Agreements (SLAs) to ensure vendors consistently meet or exceed expectations. Compliance and Reporting: Collaborate closely with IT Security & Data Protection teams to ensure all IT procurement activities adhere to internal more »

of Job Digital Workplace Analyst/2nd Line Support Analyst The Digital Workplace team are the main team responsible for managing user incidents and service requests relating to the digital workplace environment (laptop/desktop, mobile, user management, printing, audio-visual/teleconferencing) including providing technical support for … offices and sites. The role of the Digital Workplace Analyst is to provide remote and on-site assistance to IT service users, acting as the main point of contact for the notification and management of digital workplace incidents and service requests, ensuring delivery of timely and quality … end-user IT services through consistent application of internal processes and clear communications. Key Accountabilities IT Service Delivery • Provide remote and desk-side support and assistance to employees (users) with regard to IT services provided by the UK IT department • Ensure that all calls are logged in the IT more »

looking for an individual who has proven experience in successfully modernising traditional services, and has transformed and revitalised teams. Key responsibilities: Strategic Planning and Management Infrastructure Design and Maintenance Service Desk Management Team Leadership Development Technology innovation and evaluation Stakeholder communication and collaboration. Required experience Experience in … IT Infrastructure/Service Management, with significant experience leading infrastructure and service desk teams. Proven track record in modernising traditional IT services and leading digital transformation initiatives. Benefits Competitive Salary up to £70,0000 Generous holiday allowance and pension contribution Flexible hybrid approach to work- expectation of … onsite. Ideally looking for someone who has high energy and ambition with a passion for driving change an innovation, with strong leadership and team management skills. If this sounds like something you could be interested in, please apply now. Associate Director of Digital Services- North West- Hybrid- FTC more »