9 of 9 Permanent Customer Experience Jobs in Northern Ireland

will be joining a small but dedicated team focused on improving, automating and growing our support service. Our goal is to create positive customer experiences while delivering support in the most efficient and effective way possible. This is not a traditional service desk role. You do not need … support reporting and service improvement activities. Build trusted working relationships with Subject Matter Experts across the business to ensure timely responses and resolution of customer issues. Proactively follow up on outstanding actions, maintaining momentum and removing barriers to progress. Communicate clearly and professionally with clients throughout the lifecycle ...

systems that drive client enablement, licensing, reporting and invoicing. This is at the heart of turning a great product into a great customer experience and to generate revenue. Key Responsibilities: Process Optimisation: Identify and define how commercial requirements can be translated into smart, low-friction but high-impact … configuration of the licensing and reporting platform, ensuring new product codes and fee changes are implemented without error. Reporting Maintenance: Monitor and calibrate the customer reporting interface to capture evolving consumption models (e.g., tracking API usage vs. terminal logins). Invoicing Integrity: Audit the data flow between licensing agreements ...

highly available voice and collaboration solutions for financial markets participants. The CTO will align technology investments with commercial goals, product roadmap, regulatory requirements, and customer needs, acting as a bridge between technical execution, commercial strategy and clients. Serving as a key member of the operating leadership team … availability architecture. Maintain compliance with applicable regulatory, privacy, and data retention obligations relevant to financial markets customers. Own leadership response during major incidents and customer‐impacting events. Engineering Leadership & Talent Act as the bridge across global engineering sites Recruit, mentor, and lead high‐performing engineering teams while implementing scalable ...

sector organisation based in Belfast is seeking an experienced Systems Project Manager to lead the end-to-end delivery and implementation of a critical Customer Relationship and Case Management System (CRM/CMS). This is a hands-on role where you will drive the practical implementation … process re-engineering across diverse teams. You will work closely with senior leadership to ensure successful system adoption, automation, and deliver improved user and customer experiences. Key Responsibilities Project Delivery: Lead the end-to-end implementation of the new CRM/CMS platform, managing configuration, integration's, data migration ...

Join our team at Concentrix, supporting a leading telecommunications provider. As a Customer Sales Advisor, you'll manage inbound calls from customers nearing contract end dates and also handle leads from service teams. Your role focuses on retaining and enhancing customer relationships through effective questioning and upselling additional … products. Key Responsibilities: Customer Engagement & Retention: Deliver exceptional support by understanding customer needs during contract renewals and building long-term relationships. Sales & Upselling: Utilize effective questioning to identify opportunities and recommend additional products, enhancing customer experience. Lead Management: Actively contact customers using leads generated by the service ...

project activities are successfully completed and are aligned to Bank/Group strategy and values, and the achievement of agreed costs, benefits and customer outcomes. Your skills: Your areas of knowledge and expertise that matter most for this role: Essential Significant Project Manager experience demonstrating successful delivery … material changes across an organisation. Experience of methodologies and tools which support project delivery e.g. Waterfall/Agile, Confluence/JIRA. Working across a diverse range of business units and stakeholders (including geographically dispersed teams) to positively influence outcomes. Evidence of shaping and implementing innovative solutions which challenge ...

digital insurance with us Were a cutting-edge digital insurance software company partnering with some of the largest global insurers to transform how customers experience insurance online. From seamless purchase journeys to powerful loyalty and engagement platforms, our technology is reshaping an entire industry. At DotSys, part … based applications Enhancing and evolving existing systems using the latest technologies Investigating, diagnosing, and resolving software issues Contributing to products that deliver exceptional customer experiences at scale This is your chance to work on meaningful projects that reach millions of users globally. What Youll Bring Essential Criteria ...

based applications. Enhance and evolve existing systems using cutting-edge technologies. Investigate, diagnose, and resolve software issues. Contribute to products that deliver exceptional customer experiences at scale. Work on meaningful projects that reach millions of users globally. Required Skills & Qualifications: Minimum 2:1 Honour’s degree in Computer Science … related discipline. 2+ years of experience in a software development role. Strong knowledge of programming languages such as ASP.NET, VB.NET, C, C#, or Java. Solid understanding of databases and SQL. Familiarity with the Software Development Life Cycle (SDLC). Excellent organisation, planning, and time management skills. Desirable: Experience ...

Technical Support Specialist | Cloud Security | Belfast * Up to £65,000 salary * Hybrid working | 3 days on-site in Belfast * Customer-facing technical role with real ownership and depth * Work at the cutting edge of cloud security and runtime protection * Join a high-calibre engineering team solving genuinely hard infrastructure … building something genuinely differentiated in a competitive market. The Belfast team is central to that growth. The Role This is a technically deep, customer-facing support role with real scope and ownership. You will be the person enterprise customers rely on when things get complex, working across multiple channels ...