13 of 13 Permanent Customer Experience Jobs in Northern Ireland

Customer Experience Manager The Customer Experience Manager is responsible for oversight and management of PharosIQ’s clients, who are vendors for some of the largest technology firms in the world. This role focuses on the development of close relationships with these contacts, instilling the trust … other internal teams will lead to the success of the chosen applicant. Emphasis is placed on timely project turnaround and creating a frictionless customer experience. About pharosIQ: pharosIQ is a global leader in "intent-to-purchase" lead generation, provides insights and demand for B2B sales and marketing success. Leveraging ...

Reports To Head of Business Development Location Hybrid Belfast head office and remote working Contract Type Permanent/Fixed Term Qualification Financial product delivery experience, Prince 2 practitioner (desirable but not essential) Salary Band Competitive, dependent on experience Role Purpose The Project Manager is responsible … readiness activities prior to product launch. Support post-implementation reviews to capture lessons learned and confirm realisation of intended business benefits. Ensure the best customer experience is delivered through our products and services supported by our IT/website/customer portal. Product Management Support Partner with ...

will be joining a small but dedicated team focused on improving, automating and growing our support service. Our goal is to create positive customer experiences while delivering support in the most efficient and effective way possible. This is not a traditional service desk role. You do not need … support reporting and service improvement activities. Build trusted working relationships with Subject Matter Experts across the business to ensure timely responses and resolution of customer issues. Proactively follow up on outstanding actions, maintaining momentum and removing barriers to progress. Communicate clearly and professionally with clients throughout the lifecycle ...

environments and optimise Microsoft 365 services. Automate deployments and infrastructure using Infrastructure as Code (IaC) tools. Cybersecurity: Implement and maintain security controls to protect customer data and business operations. Conduct security audits, vulnerability assessments, and ensure compliance with standards like PCI-DSS. Respond to incidents and maintain business continuity … Leadership: Collaborate closely with retail operations and supply chain teams to align IT solutions with business needs. Evaluate and integrate emerging technologies to enhance customer experience and operational efficiency. Required Skills & Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related discipline. Minimum of 5 years ...

environments and optimise Microsoft 365 services. Automate deployments and infrastructure using Infrastructure as Code (IaC) tools. Cybersecurity: Implement and maintain security controls to protect customer data and business operations. Conduct security audits, vulnerability assessments, and ensure compliance with standards like PCI-DSS. Respond to incidents and maintain business continuity … Leadership: Collaborate closely with retail operations and supply chain teams to align IT solutions with business needs. Evaluate and integrate emerging technologies to enhance customer experience and operational efficiency. Required Skills & Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related discipline. Minimum of 5 years ...

start-up feedback, connection testing, error states Unit and component testing Evolving the UI as BFKI APIs and capabilities expand Must Have 2+ Years experience in a relevant role Languages and Frameworks JavaScript/TypeScript HTML CSS API Integration Experience with REST Understanding of query construction and result … Good to Know Modern Framework Experience React, Angular Modern Library Experience D3.js, Chart.js Modern UI Design Patterns WebSocket experience UX/CX design (e.g. Figma) OpenTelemetry Testing Framework Experience Unit: Jest E2E:Selenium, Playwright, Cypress Experience designing for WCAG compliance AWS or GCP Bonus Points ...

systems that drive client enablement, licensing, reporting and invoicing. This is at the heart of turning a great product into a great customer experience and to generate revenue. Key Responsibilities: Process Optimisation: Identify and define how commercial requirements can be translated into smart, low-friction but high-impact … configuration of the licensing and reporting platform, ensuring new product codes and fee changes are implemented without error. Reporting Maintenance: Monitor and calibrate the customer reporting interface to capture evolving consumption models (e.g., tracking API usage vs. terminal logins). Invoicing Integrity: Audit the data flow between licensing agreements ...

highly available voice and collaboration solutions for financial markets participants. The CTO will align technology investments with commercial goals, product roadmap, regulatory requirements, and customer needs, acting as a bridge between technical execution, commercial strategy and clients. Serving as a key member of the operating leadership team … availability architecture. Maintain compliance with applicable regulatory, privacy, and data retention obligations relevant to financial markets customers. Own leadership response during major incidents and customer‐impacting events. Engineering Leadership & Talent Act as the bridge across global engineering sites Recruit, mentor, and lead high‐performing engineering teams while implementing scalable ...

Join our team at Concentrix, supporting a leading telecommunications provider. As a Customer Sales Advisor, you'll manage inbound calls from customers nearing contract end dates and also handle leads from service teams. Your role focuses on retaining and enhancing customer relationships through effective questioning and upselling additional … products. Key Responsibilities: Customer Engagement & Retention: Deliver exceptional support by understanding customer needs during contract renewals and building long-term relationships. Sales & Upselling: Utilize effective questioning to identify opportunities and recommend additional products, enhancing customer experience. Lead Management: Actively contact customers using leads generated by the service ...

enterprise scale. You'll take ownership of core backend services, drive architectural decisions, and led key projects that directly impact reliability, scalability, and customer experience. You'll work closely with engineering, DevOps, and product teams while mentoring others and helping shape the future of the platform. Key Responsibilities: Design … build, and maintain scalable backend services in Go and Java that deliver a seamless and reliable user experience. Lead internal and customer-facing projects from concept through delivery, with strong ownership and high-quality execution. Own backend architecture, driving improvements in system design, reliability, and maintainability. Build high-availability ...

project activities are successfully completed and are aligned to Bank/Group strategy and values, and the achievement of agreed costs, benefits and customer outcomes. Your skills: Your areas of knowledge and expertise that matter most for this role: Essential Significant Project Manager experience demonstrating successful delivery … material changes across an organisation. Experience of methodologies and tools which support project delivery e.g. Waterfall/Agile, Confluence/JIRA. Working across a diverse range of business units and stakeholders (including geographically dispersed teams) to positively influence outcomes. Evidence of shaping and implementing innovative solutions which challenge ...

digital insurance with us Were a cutting-edge digital insurance software company partnering with some of the largest global insurers to transform how customers experience insurance online. From seamless purchase journeys to powerful loyalty and engagement platforms, our technology is reshaping an entire industry. At DotSys, part … based applications Enhancing and evolving existing systems using the latest technologies Investigating, diagnosing, and resolving software issues Contributing to products that deliver exceptional customer experiences at scale This is your chance to work on meaningful projects that reach millions of users globally. What Youll Bring Essential Criteria ...

Technical Support Specialist | Cloud Security | Belfast * Up to £65,000 salary * Hybrid working | 3 days on-site in Belfast * Customer-facing technical role with real ownership and depth * Work at the cutting edge of cloud security and runtime protection * Join a high-calibre engineering team solving genuinely hard infrastructure … building something genuinely differentiated in a competitive market. The Belfast team is central to that growth. The Role This is a technically deep, customer-facing support role with real scope and ownership. You will be the person enterprise customers rely on when things get complex, working across multiple channels ...