1 to 25 of 31 Permanent Customer Experience Jobs in Northern Ireland

experience holds to the same standard everywhere, not just in the market we know best. What You’ll Do Own what Wow CX means at Raylo. Define the standard for a great interaction, hold every team (human or AI) to it, and be the escalation point and voice … cost of what you find, and build the business case for fixing it. Own operational mass comms governance. Audit, edit and govern the CX and service comms Raylo sends at scale, across customer.io and Fin: delivery updates, lifecycle messages, NPS surveys and Fin-driven support comms. Triage and project manage ...

users and digital product teams to innovate seamlessly and support Allstate's Consumer Connected Cloud mission. The ecosystem is designed to create a frictionless experience for its user community. As the Digital Product Manager Expert for a defined area of the enterprise Infrastructure as Code and Engineering as Code … Posting End Date: Wednesday 14th October 2026 [11:59pm] #LI-Remote #LI-SP1 Skills Agile Methodology, Business Case Analyses, Customer Experience (CX), Customer Insights, Digital Product Management, Product Discovery, Product Management, Product Performance, Product Roadmapping, Product Strategies, Systems Thinking, Technical Product Management Shape the Future of Insurance ...

Before you read on: this role requires shift coverage between 1pm and 5am, including weekends, on a rotating basis, to cover US customer hours. This is a fixed requirement of the role. Why We Exist The world is moving away from rigid ownership models in favour of more flexible … consumers and small businesses. Customers trust us too, with a 4.5/5 Trustpilot rating from more than 20,000 reviews. For customers, the experience is simple: subscribe to a device, get support throughout, upgrade when you want, and return it when you're done. Behind that sits ...

also investing heavily in AI and tech innovation and this role sits right in the middle of that. About the role: The Digital Customer Experience Apprentice will create the how-to content that becomes our Training Academy, help customers through the support channel, and work with the customer success team to make sure customers are getting the full value of the platform. This is a hands-on content and customer role, and you will use AI tools every day as part of it. The apprenticeship qualification alongside it is the Level 3 Digital and AI Support ...

Customer Success ManagerLOCATION - Belfast (Hybrid)BUSINESS UNIT - Capita AiTOCompetitive salary and bonusHelp customers realise greater value from technology servicesYou will have experience in customer success, service delivery, account management, client relationship management, managed services or technology services.About the roleWe're looking for two commercially minded customer … trusted advisor, working with customers and internal teams to improve service performance, enable continuous improvement, manage risk and support long-term customer success.• Must be based in Northern Ireland, able to travel to our Belfast Office (hybrid)• Full, valid UK driving licence required, with the flexibility to travel ...

growing digital product portfolio. You will shape and execute the product vision, lead product discovery and road mapping, and make strategic decisions that maximize customer, agent, employee, and business value. You will serve as the single accountable product voice for your assigned Digital Product Family, leading and developing … team of Digital Product Managers while partnering closely with Engineering, Data, UX, and Business leaders to deliver measurable customer, operational, and financial outcomes. As the Lead Digital Product Manager for Customer Identity and Access Management (CIAM) within the Identity and Access Management (IAM) program, you will lead ...

Customer Success Manager Belfast - Hybrid Competitive salary MCS are delighted to be supporting an innovative, purpose driven organisation in the appointment of a Customer Success Manager . This is an exciting opportunity to join a growing technology business that helps organisations understand, manage and report on their social … used by organisations across the UK to deliver measurable outcomes through social value reporting, employee engagement and community investment. About the Role As Customer Success Manager, you will act as a trusted advisor to a portfolio of customers, developing strong relationships and helping them maximise the value they receive ...

experienced QA/Test Analyst with a passion for delivering high-quality digital experiences? Do you enjoy working across website transformations, CMS implementations, and customer-facing digital platforms? At Expleo , we're looking for a proactive and detail-oriented QA professional to play a key role in ensuring … exciting opportunity to work on a high-profile digital programme, collaborating with business analysts, developers, stakeholders, and third-party suppliers to deliver a seamless customer experience. If you thrive in fast-paced environments and enjoy owning the testing lifecycle from planning through to release, we'd love to hear ...

week in Manchester or Belfast Office Employment Type: Full-Time, Permanent Products Owned: ANSEL (AI SOC automation platform) and theCloudGuardPortal Salary: Competitive, dependent on experience About the Role This is a newly created role and the first dedicated product management position atCloudGuard. ANSEL , our AI-driven SOC automation platform … running live, are wherethe majority ofour intellectual property and commercial value sit. The Product Manager will own bothendto end: the strategy, the roadmap, the customer insight that shapes them, and the discipline that gets them shipped. You will report directly to the CTO and work across engineering, SOC operations ...

looking for a Marketing Technology, Data & Automation Manager to join our Imaging & Analysis business. This is an exciting opportunity to shape how marketing technology, customer data and automation are used across a global, technology-led organisation. You will manage and optimise our marketing technology platforms, improve the quality … customer data, and help our marketing teams deliver more effective campaigns and customer experiences. Working with regional and segment marketing teams, Business Systems and external partners, you will connect technology, data and people to support business growth and marketing performance. The opportunity Reporting to the Senior Marketing Communications ...

there may be opportunities to move to another position at grade in any directorate where there is a match between individual skill sets and experience, providing personal development opportunities for a wide-ranging and varied career and supporting the organisation in the most effective use of strategic leadership experience … Technology Service, acting as a strategic enabler for the organisation. Success goes beyond delivering ICT support metrics and requires a strong focus on the experience of staff and end users who rely on digital services to support teaching, learning, and administration. The postholder must balance operational excellence ...

including SIX, HSBC, Deutsche Bank and Anthemis, TAINA has spent over a decade building enterprise-grade tax operations technology, helping organisations reduce risk, improve customer experience and transform compliance operations. Today, we are entering our next chapter. We are building what we believe will become the world … global financial ecosystem. As we bring this category-defining platform to market, we are seeking an exceptional Go-To-Market Lead with proven experience launching and scaling AI-native enterprise products. The Opportunity This is not a traditional sales or marketing role. We are looking for an executive-level ...

tactical and strategic skills who will be instrumental in developing our future support strategy and will be responsible for delivering a high level of customer service to large enterprise customers. This position will manage a team of Product Support Engineers assisting clients in the US (covering hours … 00pm GMT) which includes, but is not limited to; managing procedures related to the identification, prioritization and resolution of customer requests, ticket monitoring, tracking, coordination of Support resources and the ability to communicate information at all levels (customer, engineering, and executive). Your day-to-day Work collaboratively ...

seeking a technically minded and ambitious Technical Operations Engineer to support, optimise and enhance Building Management System operations across a diverse customer portfolio through the ConexOS platform. This role is designed for an individual who wishes to broaden their knowledge across multiple BMS control technologies and customer environments … actively contributing to the enhancement and evolution of the ConexOS platform. Key Responsibilities Provide technical support across multiple BMS and smart building platforms. Monitor customer estates through ConexOS and identify operational issues and optimisation opportunities. Support remote commissioning, validation and customer onboarding activities. Analyse alarms, trends, telemetry ...

consumers and small businesses. Customers trust us too, with a 4.5/5 Trustpilot rating from more than 20,000 reviews. For customers, the experience is simple: subscribe to a device, get support throughout, upgrade when you want, and return it when you’re done. Behind that sits … enables brands to run subscription programmes at scale. Brands can unlock a powerful new growth engine with Raylo across embedded checkout, Raylo.com and the customer app — converting more DTC customers, reaching subscription-first demand, and driving repeat upgrades that compound customer lifetime value. The impact of our circular ...

delivery of consulting initiatives. You'll also manage, coach and develop a small number of staff, with a focus on managing employee performance Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … have). Healthcare or Public sector experience. Responsible for owning the end-to-end product backlog and taking responsibility for story quality and maturity. Experience in shaping the approach taken in a range of phases of the software development lifecycle - such as analysis, acceptance, launch and live ops. Responsible ...

support personnelOwn advanced escalation for complex product issuesStandardize support processes, tools, and documentation across all product linesEnsure consistent global technical capability, response quality, and customer experience2. Cross-Product & Cross-Site IntegrationAlign technical support across:Generation (Toronto)CBM (Fairport)Grid & GIS (Belfast)Establish common diagnostics, troubleshooting methodologies, and knowledge managementDefine … global standards for issue resolution and product serviceability3. Project Lifecycle & Customer SupportProvide technical support across key execution and lifecycle phases:Commissioning and deployment troubleshootingAfter-warranty technical supportSupport consistent customer experience across all regions and entry points4. Global Intake, Systems & Automation EnablementOwn and standardize global case intake ...

initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum (Essential) Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). Defence sector experience. Active DV clearance. Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes Accomplished at modelling ...

fully utilise Lightspeed’s suite of tools. Monitor and analyse account performance, tracking metrics such as Monthly Recurring Revenue (MRR), Net Retention Rate (NRR), customer health, and engagement. Proactively manage churn and satisfaction, identifying trends, resolving issues, and strengthening long-term client relationships. Negotiate and close agreements, securing favourable … consistently achieving renewal, retention, and growth targets. And a little bit of.... Contribute to and execute sales and marketing initiatives aimed at enhancing the customer experience and increasing Lightspeed's Monthly Recurring Revenue (MRR). What you need to bring: Fluency in French Demonstrated success in quota-carrying ...

service to large enterprise customers. You will lead a team of Product Support Engineers supporting clients in the US, coordinating responses, and communicating across customer, engineering, and executive levels. Day-to-day, you’ll partner with Product Management, Engineering, and Operations to optimise customer experience, use data ...

across a major website and digital platform initiative. You will own testing lifecycles, collaborate with business analysts, developers and suppliers, and ensure high-quality customer experiences. The role focuses on CMS-driven testing, accessibility, and end-to-end validation, with a hybrid setup requiring 3 days onsite in Belfast ...

automation with Robotics and Artificial Intelligence. At Aflac Northern Ireland we are utilising Pega to develop smart technology solutions that will directly improve our customer experience. And if Pega is not something you have commercial experience with, we will provide full training and certification … will be the first step of a continuous learning journey at Aflac Northern Ireland! What you’ll be doing Delivering high-quality, tested, secure customer-centric solutions using the Pega platform Integration of different technical components (web, API, database, UI, etc) to develop full-stack capabilities for Pega solutions ...

deliver products that help accountants, payroll bureaus, and businesses across the UK and Ireland work smarter and win more. Our innovative solutions and outstanding customer experiences enable our customers to run their businesses efficiently and serve their customers brilliantly. We believe understanding is the difference between working and winning. … Role This role sits within Engineering and works day-to-day alongside Customer Success, acting as the technical bridge between the two teams. The Application Technical Support Engineer is the go-to person for customer-reported issues – debugging problems, interrogating data, building internal tooling, and making sure nothing ...

will act asthe bridge between business operations and technology, working closely withdepartmental leaders to understand challenges, identify opportunities anddeliver transformation initiatives that improve efficiency, customer experienceand commercial outcomes. Rather thanbuilding technology solutions yourself, you will focus on setting priorities,coordinating stakeholders, managing delivery partners and ensuring investmentsgenerate measurable business … transformation planning. Help define the futuretechnology operating model and long-term strategy About You We're interestedin people who combine strong commercial awareness with experience leadingchange and transformation programmes. You may currentlybe working as a: Digital TransformationLead Business Transformation Manager Technology Business Partner Head of Business Systems Change & Transformation ...

Germany GmbH is seeking an experienced Customer Success Leader in Belfast, Northern Ireland. The role involves leading a team to support farms in deploying the CattleEye product, ensuring successful customer onboarding and retention. Your responsibilities include managing client relationships, delivering training, and analyzing data to enhance customer experiences. A background in agriculture and customer success is preferred. Join us in supporting farm businesses and animal welfare. #J-18808-Ljbffr ...