1 to 25 of 54 Permanent Customer Experience Jobs in Northern Ireland

Bangalore, India. TRG Screen is a portfolio company of Vista Equity Partners, one of the world’s largest and most respected private equity firms. Customer Success Analyst *Note: This role supports US-based clients and requires candidates to work US hours on a rotating schedule. Specific hours and rotation … details will be discussed during the interview process.* Role Overview As a Customer Success Analyst, you will work directly with customers to ensure they have realized maximum value from our platform. Working in partnership with Customer Care, Sales, Professional Services, and Managed Services teams, you will help ...

also investing heavily in AI and tech innovation and this role sits right in the middle of that. About the role: The Digital Customer Experience Apprentice will create the how-to content that becomes our Training Academy, help customers through the support channel, and work with the customer success team to make sure customers are getting the full value of the platform. This is a hands-on content and customer role, and you will use AI tools every day as part of it. The apprenticeship qualification alongside it is the Level 3 Digital and AI Support ...

Customer Success Manager - SaaS Join a fast-growing technology business delivering an innovative SaaS platform that helps organisations measure, manage and report on their social, economic and environmental impact. This is an opportunity for an experienced Customer Success Manager or Account Manager to manage an established portfolio … Next Employer Our client is an innovative technology business providing a secure and scalable SaaS platform to organisations across the UK. With an established customer base and ambitious growth plans, this is an opportunity to join a small, collaborative team at an exciting stage of the company's development. ...

Customer Success Manager Belfast - Hybrid Competitive salary MCS are delighted to be supporting an innovative, purpose driven organisation in the appointment of a Customer Success Manager . This is an exciting opportunity to join a growing technology business that helps organisations understand, manage and report on their social … used by organisations across the UK to deliver measurable outcomes through social value reporting, employee engagement and community investment. About the Role As Customer Success Manager, you will act as a trusted advisor to a portfolio of customers, developing strong relationships and helping them maximise the value they receive ...

individual productivity. Job Objectives & Responsibilities Conduct monthly operational performance reviews, analysing KPIs, SLA achievement, alarm volumes, response times, staffing utilisation, absence trends, and customer service metrics, presenting findings and improvement plans to senior management. Lead the investigation, analysis and reduction of false alarms across all client accounts, identifying root … continual improvement. Drive a culture of continuous improvement by analysing operational data, identifying trends and implementing initiatives to improve productivity, service quality and customer satisfaction. Lead customer service review meetings, ensuring actions are tracked, completed and aligned with contractual expectations. Support new business mobilisations, client onboarding activities ...

Director Data & Analytics API Experience - Data ServicesSkip to main contentBy clicking “Accept All Cookies,” you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.# CareersDirector Data & Analytics API Experience - Data Services page is loaded## Director … Data & Analytics API Experience - Data ServicesApplylocations: Belfast - Millennium Housetime type: Full timeposted on: Posted Todayjob requisition id: 34591**Director Data & Analytics API Experience - Data Services****Background:**CME Group runs some of the world’s largest and most important trading venues, including derivatives exchanges, FX/FI platforms. ...

week in Manchester or Belfast Office Employment Type: Full-Time, Permanent Products Owned: ANSEL (AI SOC automation platform) and theCloudGuardPortal Salary: Competitive, dependent on experience About the Role This is a newly created role and the first dedicated product management position atCloudGuard. ANSEL , our AI-driven SOC automation platform … running live, are wherethe majority ofour intellectual property and commercial value sit. The Product Manager will own bothendto end: the strategy, the roadmap, the customer insight that shapes them, and the discipline that gets them shipped. You will report directly to the CTO and work across engineering, SOC operations ...

comes to building world-class professional communities, The Alliance is leading the way. From Product Marketing and Sales Enablement to Product-Led Growth, AI, Customer Success, and CMOs, we're home to some of the most engaged and influential communities in the industry. With 160,000+ professionals across … fastest-growing start-ups, including TikTok, Microsoft, Peloton, and Uber . The Role We are on look out for a detail-driven, proactive Customer Support Executive to join our vibrant Customer Success team. In this role, you will serve as the primary point of contact across our support ...

Business Analyst in our client, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders … both business and technical, and for facilitating the analysis and design of cost-effective software solutions that impact users worldwide. Minimum Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role ...

marketing and digital product development. You will maximise online revenue across the websites, print-to-digital offerings and wider digital portfolio, while keeping the customer experience seamless and delivering measurable commercial growth. A key understanding of data is essential, particularly around maintaining and updating website products. It will … responsive and SEO compliant Monitor website performance, uptime, page speed and usability Maintain and shape the online content and UX journey for a seamless customer experience Create and execute promotional activity and concepts to drive customer engagement Manage the digital marketing calendar to keep everything on track ...

center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. The Customer Experience Engineer – Technical (CXE-T) is a post-sales technical subject matter expert responsible for scaling deep product adoption through 1:many technical enablement, structured Proof … builds reusable PoC frameworks, produces advanced technical recordings and blogs, and serves as an escalation point for non-support Solutions Engineering–type questions across customer cohorts. This role amplifies impact across large customer populations through structured enablement systems, while occasionally leading targeted 1:1 workshops for high-impact ...

looking for a Marketing Technology, Data & Automation Manager to join our Imaging & Analysis business. This is an exciting opportunity to shape how marketing technology, customer data and automation are used across a global, technology-led organisation. You will manage and optimise our marketing technology platforms, improve the quality … customer data, and help our marketing teams deliver more effective campaigns and customer experiences. Working with regional and segment marketing teams, Business Systems and external partners, you will connect technology, data and people to support business growth and marketing performance. The opportunity Reporting to the Senior Marketing Communications ...

ecosystem and develop the marketing function required for DisplayNote’s next stage of growth.**Job Description:**## **About DisplayNote**DisplayNote builds the software experience layer for shared meeting rooms and learning spaces. Think of DisplayNote as the Apple CarPlay of shared spaces. The display, hardware and meeting platform … change, but DisplayNote creates a familiar, secure and consistent experience for the person using the room.Our two core platforms—Launcher and Montage—help organisations start meetings, share content, manage rooms centrally and create more predictable experiences across classrooms, meeting rooms and shared spaces. DisplayNote technology is embedded in hundreds ...

part of their expansion, they are seeking an experienced Head of Digital to lead their online growth strategy, optimise website performance and deliver exceptional customer experiences across all digital channels. This is an exciting opportunity for a digital professional looking to take the next step in their career, with … expertise. You will be responsible for maximising online sales and profitability through the continuous development of e-commerce platforms, digital marketing activity and the customer journey. Working closely with directors, sales teams, customer service and external partners, you will identify opportunities to drive traffic, improve conversion rates ...

there may be opportunities to move to another position at grade in any directorate where there is a match between individual skill sets and experience, providing personal development opportunities for a wide-ranging and varied career and supporting the organisation in the most effective use of strategic leadership experience … Technology Service, acting as a strategic enabler for the organisation. Success goes beyond delivering ICT support metrics and requires a strong focus on the experience of staff and end users who rely on digital services to support teaching, learning, and administration. The postholder must balance operational excellence ...

including SIX, HSBC, Deutsche Bank and Anthemis, TAINA has spent over a decade building enterprise-grade tax operations technology, helping organisations reduce risk, improve customer experience and transform compliance operations. Today, we are entering our next chapter. We are building what we believe will become the world … global financial ecosystem. As we bring this category-defining platform to market, we are seeking an exceptional Go-To-Market Lead with proven experience launching and scaling AI-native enterprise products. The Opportunity This is not a traditional sales or marketing role. We are looking for an executive-level ...

teams and are expected to be technically proficient when representing our products to our customers. The opportunity: As the Staff Product Manager for OpenTelemetry Experience, you’ll own the end-to-end journey for helping people and agents instrument workloads and successfully send useful OpenTelemetry data to Grafana Cloud. … injection, or client-side OpenTelemetry Collectors. Each path presents different decisions, deployment requirements, configuration steps, and potential failure modes. You’ll define a coherent experience that helps users choose the right approach, complete setup successfully, troubleshoot problems, and understand whether their telemetry is healthy and useful. You’ll design ...

What you will do Customer Solutions Technicians are field based and are required to carry out Routine Inspections, breakdown repairs and installations of CCTV, video doorbell and intruder alarm systems to the relevant standards, providing the highest level of customer service, whilst managing workloads to meet and exceed … daily targets and customer expectations. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive company van, uniform and tools to do the job with ...

Delivery Manager. You will take on broader management responsibilities beyond the agile team as required and actively contribute to the Management capability. Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). MINIMUM REQUIREMENTS SC clearance eligibility is mandatory. Minimum 3 years of experience in a similar role preferrably with UK healthcare organizations Minimum 3 years of experience in delivering bespoke software projects from scratch, using agile methodologies for external customers. Strong experience ...

/autoscaling problems. Participate in an on-call rotation (including weekends) and drive incident response from detection through resolution, with a primary focus on customer experience and minimizing impact. Drive improvements to disaster recovery, failover, and incident management processes across multi-region deployments. Build and maintain automation scripts … teams to implement and improve reliability, observability, and performance best practices. Contribute to continuous improvement initiatives across infrastructure, tooling, and process. Communicate clearly with customer-facing stakeholders when incidents require external status updates or written incident summaries. What You'll Need: 5+ years of relevant experience in Site ...

providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents … work produced by others* Work as directed on PowerPoint and excel data files; receipting, storing, amalgamating, and creating summaries of key themes **Knowledge/Experience:** * Experience of producing high quality and accurate reports for senior audiences in demanding timeframes* Experience of learning new work/activities quickly ...

technical conversations and working directly with customers on technical solutions and troubleshooting. This is a hands-on technical role. You will work directly with customer engineering teams, developers, and IT stakeholders to resolve complex technical issues across Ketch's platform. You will also support our PS team during customer implementations as the technical expert in the room. This role reports to the Head of Customer Experience and partners closely with our US support, services, and engineering teams. What You'll Do Serve as the primary technical support resource for European customers, owning ticket resolution ...

seeking a technically minded and ambitious Technical Operations Engineer to support, optimise and enhance Building Management System operations across a diverse customer portfolio through the ConexOS platform. This role is designed for an individual who wishes to broaden their knowledge across multiple BMS control technologies and customer environments … actively contributing to the enhancement and evolution of the ConexOS platform. Key Responsibilities Provide technical support across multiple BMS and smart building platforms. Monitor customer estates through ConexOS and identify operational issues and optimisation opportunities. Support remote commissioning, validation and customer onboarding activities. Analyse alarms, trends, telemetry ...

tactical and strategic skills who will be instrumental in developing our future support strategy and will be responsible for delivering a high level of customer service to large enterprise customers. This position will manage a team of Product Support Engineers assisting clients in the US (covering hours … 00pm GMT) which includes, but is not limited to; managing procedures related to the identification, prioritization and resolution of customer requests, ticket monitoring, tracking, coordination of Support resources and the ability to communicate information at all levels (customer, engineering, and executive). Your day-to-day Work collaboratively ...

Sales Account Manager - Telecommunications Salary: £30,000-£35,000 (depending on experience) + Uncapped Commission About the Role We are looking for an experienced Account Manager to join a growing telecommunications business. This is an excellent opportunity for a commercially minded professional with a proven track record in account … outstanding service. Acting as the primary point of contact, you'll help customers maximise the value of their telecoms solutions while driving revenue and customer retention. Key Responsibilities Manage and develop an existing portfolio of business customers. Identify opportunities to grow revenue through cross-selling and upselling telecommunications, connectivity ...