1 to 25 of 28 Permanent Customer Experience Jobs in Northern Ireland

Customer Success Manager of Scaled Customers, you will lead the strategy and execution of a scalable, technology-enabled customer success program aimed at driving product adoption, satisfaction, and retention across our SME customer segment. You’ll focus on delivering exceptional customer experiences through digital touchpoints, leveraging … automation, in-app guidance, and data-driven engagement strategies. Experience of leveraging onboarding and engagement tools such as Userpilot, Pendo, Appcues and CRM tools such as Salesforce and Hubspot is essential. You will be responsible for overseeing the SME Customer Success Managers, ensuring our smaller customers consistently derive ...

Customer Support Team Lead Belfast | Hybrid & Flexible Working £40,000 Base Salary | Total Reward Package circa £52,000 We're working with an innovative Belfast software business entering an exciting new phase of growth. As their customer base expands and new AI-powered products come to market, they … investing in their Customer Care function by creating an additional Team Lead position. Rather than managing a larger team, you'll have the opportunity to lead a focused group of around five specialists, giving you the time to coach, develop and genuinely influence performance. The Opportunity This is much ...

security, and productivity into practical outcomes for citizens, public servants, and communities. You will work with a connected team across account, specialist, partner, and customer-success roles to build trust, prove value, and scale what works across government, health, education, and justice. You will join a team that values … sector impact. Microsoft's Enterprise Account Team focuses on partnering with customers to achieve strategic goals. This team is responsible for providing a differentiated Customer experience for our customers, del Win against competition by establishing Microsoft as market leaders, maximizing Customer spend, achieve targets (billed revenue, consumption ...

Salary: Competitive with Benefits Job Req ID: 61949 Posting Date: 20th August 2026 Location: Birmingham, Leeds, Manchester, Bristol, London About the role The Data & Customer Value Tribe Architect provides strategic and technical leadership for the data landscape, ensuring data capabilities, platforms, products and information domains are aligned to Customer Value Management (CVM) objectives and wider enterprise strategy. The role is responsible for defining and driving the data architecture roadmap, enabling the customer, commercial, product and operational data capabilities required to improve customer understanding, personalisation, retention, cross-sell, upsell and customer lifetime value. Working closely with ...

Director Data & Analytics API Experience - Data ServicesSkip to main contentBy clicking “Accept All Cookies,” you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.# CareersDirector Data & Analytics API Experience - Data Services page is loaded## Director … Data & Analytics API Experience - Data ServicesApplylocations: Belfast - Millennium Housetime type: Full timeposted on: Posted Todayjob requisition id: 34591**Director Data & Analytics API Experience - Data Services****Background:**CME Group runs some of the world’s largest and most important trading venues, including derivatives exchanges, FX/FI platforms. ...

Director Data & Analytics API Experience - Data ServicesBackground: CME Group runs some of the world's largest and most important trading venues, including derivatives exchanges, FX/FI platforms. The trading participants include leading investment banks, hedge funds, proprietary trading firms, investment managers, and retail traders, as well as additional … high-impact, individual contributor (IC) role for an individual who can navigate complex enterprise systems and deliver a modern, developer-first experience. This customer-facing role serves as the technical link between our APIs and the customer, acting as a high-level practitioner who crafts SDKs and delivery ...

Senior Business Analyst in Kainos, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders … both business and technical, and for facilitating the analysis and design of cost-effective software solutions that impact users worldwide. Minimum Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role ...

plus monthly commission (OTE £28,000+) START DATE: 05th October 2026 Your profile Due to our continued success and ever-growing customer base, we are searching for customer service stars, who keep the customer at the heart of everything they do. Our people … customer experience and our customers experience is central to our business. If you are passionate, able to go the extra mile and show true empathy and understanding to customers then come and join the Customer Service team at Fibrus. We have three levels within our Customer ...

play a critical role in ensuring our customers achieve maximum value from their investment in our platform. This role sits at the intersection of customer success, commercial growth, and operational excellence, leading as the primary relationship owner for our diverse customer base. Working closely with the Commercial Director … EMEA, you will be part of a high-performing team that drives customer retention, expansion, and advocacy, establishing best practices, developing scalable account management frameworks, and ensuring consistent delivery of exceptional customer experiences across the region. This is a fantastic opportunity for someone who combines strong commercial acumen ...

Delivery Manager. You will take on broader management responsibilities beyond the agile team as required and actively contribute to the Management capability. Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). MINIMUM REQUIREMENTS SC clearance eligibility is mandatory. Minimum 3 years of experience in a similar role preferrably with UK healthcare organizations Minimum 3 years of experience in delivering bespoke software projects from scratch, using agile methodologies for external customers. Strong experience ...

with our products and services. Job Description We are looking for a driven product marketer who has a passion for identifying the intersection of customer pain points, market requirements and product value. This individual identify, build and drive the product marketing initiatives to strongly position Thales Imperva solutions … marketing, and sales to effectively communicate the value of our products to our target buyers. telling relevant and strategic narratives through the lens of customer personas The successful candidate will combine an understanding of the market, customer needs and the product portfolio with the creative aspects of positioning ...

consulting initiatives. You'll also manage, coach and develop a small number of staff, with a focus on managing employee performance Minimum requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). Healthcare or Public sector experience . Responsible for owning the end-to-end product backlog and taking responsibility for story quality and maturity. Experience in shaping the approach taken in a range of phases of the software development lifecycle - such ...

Senior Business Analyst in Kainos, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders … both business and technical, and for facilitating the analysis and design of cost-effective software solutions that impact users worldwide. Minimum Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role ...

consulting initiatives. You'll also manage, coach and develop a small number of staff, with a focus on managing employee performance Minimum requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). UK Public sector experience (central government) . Responsible for owning the end-to-end product backlog and taking responsibility for story quality and maturity. Experience in shaping the approach taken in a range of phases of the software development lifecycle - such ...

lifecycle across traditional ML, LLMs, RAG and agentic AI workflows Belfast based, hybrid (2 days at home per week) Salary reflecting experience, competitive package UK work authorisation required About the Company Our client is a well-established US business with a growing Belfast technology team focused on data science … Operating in a greenfield environment, the Belfast team brings new technologies and insights to the US market, working on genuinely innovative solutions that improve customer experience, reduce risk exposure and drive operational efficiency. With a culture of creativity, continuous learning and technical excellence, this is a compelling environment ...

AGENCIES PLEASE** Reports To:Customer Care Manager Location:Duncrue Crescent, Belfast Hours: 39 hours per week (Monday to Thursday 8.00am - 5.00pm, Friday 8.00am-1.00pm, alternate Fridays working from home 12pm - 5pm) Salary: £28,000 per annum Join a Growing Business Where Customer Service Matters Are you passionate about … helping people and delivering outstanding customer experiences? Do you enjoy building relationships, solving problems, and making a real difference to customers every day? If so, we'd love to hear from you. Dreams and Sofatime are looking for a Customer Care Advisor to join our friendly and supportive ...

delivery of initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing … role in a consulting environment is a must-have).UK public sector experience (central government).Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations. Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes. Accomplished at modelling ...

fully utilise Lightspeed's suite of tools. Monitor and analyse account performance, tracking metrics such as Monthly Recurring Revenue (MRR), Net Retention Rate (NRR), customer health, and engagement. Proactively manage churn and satisfaction, identifying trends, resolving issues, and strengthening long-term client relationships. Negotiate and close agreements, securing favourable … while consistently achieving renewal, retention, and growth targets. And a little bit of....Contribute to and execute sales and marketing initiatives aimed at enhancing the customer experience and increasing Lightspeed's Monthly Recurring Revenue (MRR).What you need to bring: Fluency in GermanDemonstrated success in quota-carrying SaaS ...

responsibility for the leadership, performance and continued growth of their Belfast operation. This is a senior leadership position with broad responsibility across people, operations, customer delivery and business performance. Working closely with the CEO and wider executive team, the Site Lead will play a key role in shaping … collaboration across the site. Support workforce planning and organisational design as teams grow. Build a strong culture of accountability, ownership and continuous improvement. Customer & Service Delivery Ensure consistently high standards across customer implementation, service delivery and support. Work closely with customer-facing, product and commercial teams ...

responsibility for the leadership, performance and continued growth of their Belfast operation. This is a senior leadership position with broad responsibility across people, operations, customer delivery and business performance. Working closely with the CEO and wider executive team, the Site Lead will play a key role in shaping … collaboration across the site. Support workforce planning and organisational design as teams grow. Build a strong culture of accountability, ownership and continuous improvement. Customer & Service Delivery Ensure consistently high standards across customer implementation, service delivery and support. Work closely with customer-facing, product and commercial teams ...

operational functions, driving performance, scalability and organisational excellence across the business. The role will have a particular focus on operational efficiency, customer delivery, commercial performance, business systems and people leadership. Key Responsibilities Work alongside the executive team to design and implement operational strategies, systems and processes that support continued … operational KPIs, SLAs and performance metrics. Provide the executive team with clear insight into operational performance and areas requiring investment or improvement. Service Delivery & Customer Success Ensure customers receive a consistently high standard of implementation, service and ongoing support. Continuously review the quality, timeliness and effectiveness of service delivery. ...

relationship with customers across the EMEA region. You will drive retention, expansion, and advocacy, setting up scalable account management practices and ensuring excellent customer experiences. Reporting to the Commercial Director - EMEA, you will oversee renewals, upsell, and cross-sell efforts while guiding a high-performing team in a fast ...

build sustainable and predictable sales pipelines for our market-leading offerings. What You'll Do As the Brand Lead within the Brand and CX team, you will lead the strategy, planning and execution of a number of key activities designed to maximise the impact of the brand for Kainos customers … across the Workday product ecosystem. This role reports to the VP, Brand and CX. The outcomes of this role will be a set of customer-ready and sales-ready assets, primarily featuring the web site evolution but also including a standardised set of templates for key documents/decks ...

products and services. Title: Sr. Escalation Engineer - Client Services Base location: Belfast, Northern Ireland (Hybrid) Special Position Requirements Given the critical nature of the customer issues supported, some after-hours/weekend work will be required. Participation in the 24 x 7 telephone support Rota is mandatory for this … provide World class Support for all Thales products. Thales is a leading global provider of data protection solutions with more than 40 years' experience securing the world's most sensitive information. Our customers-businesses, governments, and technology vendors with a broad range of challenges use Thales e-Security products ...

products and services. Title: Sr. Escalation Engineer – Client ServicesBase location: Belfast, Northern Ireland (Hybrid)Special Position Requirements Given the critical nature of the customer issues supported, some after-hours/weekend work will be required. Participation in the 24 x 7 telephone support Rota is mandatory for this position. … provide World class Support for all Thales products. Thales is a leading global provider of data protection solutions with more than 40 years' experience securing the world's most sensitive information. Our customers—businesses, governments, and technology vendors with a broad range of challenges use Thales e-Security products ...