1 to 25 of 52 Permanent Customer Experience Jobs in Northern Ireland

experience holds to the same standard everywhere, not just in the market we know best. What You’ll Do Own what Wow CX means at Raylo. Define the standard for a great interaction, hold every team (human or AI) to it, and be the escalation point and voice … cost of what you find, and build the business case for fixing it. Own operational mass comms governance. Audit, edit and govern the CX and service comms Raylo sends at scale, across customer.io and Fin: delivery updates, lifecycle messages, NPS surveys and Fin-driven support comms. Triage and project manage ...

digital initiatives across Ooni, including our website redesign and broader digital roadmap. You’ll work across Ecommerce, Marketing, Technology, Product, Data and Customer Experience to turn priorities into clear plans, keep delivery on track and ensure teams and partners are aligned around scope, timings, dependencies and outcomes. This … role will initially have a strong focus on the redesign of Ooni.com and the evolution of our digital customer experience as Ooni expands into new product categories and markets. This is a hybrid role, working 3 days per week from our office in Edinburgh, Scotland. What ...

Before you read on: this role requires shift coverage between 1pm and 5am, including weekends, on a rotating basis, to cover US customer hours. This is a fixed requirement of the role. Why We Exist The world is moving away from rigid ownership models in favour of more flexible … consumers and small businesses. Customers trust us too, with a 4.5/5 Trustpilot rating from more than 20,000 reviews. For customers, the experience is simple: subscribe to a device, get support throughout, upgrade when you want, and return it when you're done. Behind that sits ...

actively searching for a customer-focused and highly organised individual to join our fleet support team. Josh Kernohan, Operations Manager Department Fleet Project Location Northern Ireland Job Description At Simplicity Group, we don’t just support fleets — we enable them to operate safely, efficiently, and without disruption. … Fleet Customer Support Specialist, you will be at the frontline of a fast-paced, vehicle-first technology business, supporting customers across the UK & Ireland and working closely with globally recognised partners including Webfleet (part of the Bridgestone Group) and Mantis Live CCTV. This role is suited to someone ...

Overview Team: Customer Experience Location: hybrid from the Belfast office (1-2 times a quarter, remote otherwise) Opportunity for Impact Applied is where insurance technology gets reinvented, and we build it fast. Our cloud software and AI-powered solutions reach thousands of agencies and brokers worldwide, setting … pace for what modern insurance can do. We’re looking for a Customer Support Technician to join our Customer Experience Team .In this position, you will assist our valued customers via telephone, internet chat and email with any question or problems they may have regarding our insurance ...

consumers and small businesses. Customers trust us too, with a 4.5/5 Trustpilot rating from more than 20,000 reviews. For customers, the experience is simple: subscribe to a device, get support throughout, upgrade when you want, and return it when you’re done. Behind that sits … enables brands to run subscription programmes at scale. Brands can unlock a powerful new growth engine with Raylo across embedded checkout, Raylo.com and the customer app - converting more DTC customers, reaching subscription-first demand, and driving repeat upgrades that compound customer lifetime value. The impact of our circular ...

Customer Success Manager Location - Belfast (Hybrid) BUSINESS UNIT - Capita AiTO Competitive salary and bonus Help customers realise greater value from technology services You will have experience in customer success, service delivery, account management, client relationship management, managed services or technology services. About the role: We're looking … commercially minded customer leaders who can own strategic client relationships, influence delivery across Capita, grow the account and quickly understand the technology environment so our customers achieve maximum value from Capita AiTO services. You'll act as a trusted advisor, working with customers and internal teams to improve service ...

experienced QA/Test Analyst with a passion for delivering high-quality digital experiences? Do you enjoy working across website transformations, CMS implementations, and customer-facing digital platforms? At Expleo , we're looking for a proactive and detail-oriented QA professional to play a key role in ensuring … exciting opportunity to work on a high-profile digital programme, collaborating with business analysts, developers, stakeholders, and third-party suppliers to deliver a seamless customer experience. If you thrive in fast-paced environments and enjoy owning the testing lifecycle from planning through to release, we'd love to hear ...

week in Manchester or Belfast Office Employment Type: Full-Time, Permanent Products Owned: ANSEL (AI SOC automation platform) and theCloudGuardPortal Salary: Competitive, dependent on experience About the Role This is a newly created role and the first dedicated product management position atCloudGuard. ANSEL , our AI-driven SOC automation platform … running live, are wherethe majority ofour intellectual property and commercial value sit. The Product Manager will own bothendto end: the strategy, the roadmap, the customer insight that shapes them, and the discipline that gets them shipped. You will report directly to the CTO and work across engineering, SOC operations ...

looking for a Marketing Technology, Data & Automation Manager to join our Imaging & Analysis business. This is an exciting opportunity to shape how marketing technology, customer data and automation are used across a global, technology-led organisation. You will manage and optimise our marketing technology platforms, improve the quality … customer data, and help our marketing teams deliver more effective campaigns and customer experiences. Working with regional and segment marketing teams, Business Systems and external partners, you will connect technology, data and people to support business growth and marketing performance. The opportunity Reporting to the Senior Marketing Communications ...

resposibilities of the role, theProduct Support Specialist will; Provide first-class support for the full range of GolfNow B2B technology, taking ownership of customer enquiries from first contact through to resolution or clear escalation. Support customers through email, phone and online channels, using clear and approachable language that matches … investigation detail and remain responsible for communicating progress to the customer. Identify repeat issues, product defects and improvement opportunities, then share clear evidence and customer impact with Product and Engineering teams. Create and maintain useful support content, including customer guidance, knowledge articles and internal troubleshooting material. Build product ...

Senior Associate) in our client, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders … both business and technical, and for facilitating the analysis and design of cost-effective software solutions that impact users worldwide. MINIMUM REQUIREMENTS Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role ...

What you will do Customer Solutions Technicians are field based and are required to carry out Routine Inspections, breakdown repairs and installations of CCTV, video doorbell and intruder alarm systems to the relevant standards, providing the highest level of customer service, whilst managing workloads to meet and exceed … daily targets and customer expectations. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive company van, uniform and tools to do the job with ...

What you will do Customer Solutions Technicians are field based and are required to carry out Routine Inspections, breakdown repairs and installations of CCTV, video doorbell and intruder alarm systems to the relevant standards, providing the highest level of customer service, whilst managing workloads to meet and exceed … daily targets and customer expectations. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive company van, uniform and tools to do the job with ...

Aflac is building the specialist capability required to create better customer and partner experiences, strengthen our enterprise cloud and data foundations, and deliver modern digital products safely and responsibly. Within Digital Services, we are looking for a senior, hands‐on product leader who will lead and coach a small … will be modernising enrolment, but the ambition is broader: creating reusable integration capabilities, partner propositions and onboarding models that can support multiple products and customer journeys over time. If that sounds like the kind of challenge you enjoy, keep reading. Team Context We are building outcome‐driven product capabilities ...

support and guidance of a Delivery Manager. You will takeonbroader management responsibilitiesbeyond the agile team as required and actively contribute to the Management capability. Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing … role in a consulting environment is a must-have). SC clearance eligibility is mandatory. Minimum 3 years of experience in a similar role preferably with UK healthcare organizations Minimum 3 years of experience in delivering bespoke software projects from scratch, using agile methodologies for external customers. Strong ...

customers to resolution fast. You’ll join a global leadership team that is invested in raising the bar on technical depth, speed, and customer experience, and you’ll help shape where we go next. About the Role As a Senior Manager, Technical Support, your primary responsibility will … operational change by identifying opportunities across processes, tools, and ways of working, building business cases, and leading teams through adoption. Own team performance against customer and business goals while partnering with global support leadership to refine operational metrics. Partner cross-functionally with Engineering and Product teams to improve product ...

consumers and small businesses. Customers trust us too, with a 4.5/5 Trustpilot rating from more than 20,000 reviews. For customers, the experience is simple: subscribe to a device, get support throughout, upgrade when you want, and return it when you're done. Behind that sits … enables brands to run subscription programmes at scale. Brands can unlock a powerful new growth engine with Raylo across embedded checkout, Raylo.com and the customer app - converting more DTC customers, reaching subscription-first demand, and driving repeat upgrades that compound customer lifetime value. The impact of our circular ...

tactical and strategic skills who will be instrumental in developing our future support strategy and will be responsible for delivering a high level of customer service to large enterprise customers. This position will manage a team of Product Support Engineers assisting clients in the US (covering hours … 00pm GMT) which includes, but is not limited to; managing procedures related to the identification, prioritization and resolution of customer requests, ticket monitoring, tracking, coordination of Support resources and the ability to communicate information at all levels (customer, engineering, and executive). Your day-to-day Work collaboratively ...

delivery of consulting initiatives. You'll also manage, coach and develop a small number of staff, with a focus on managing employee performance Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … have). Healthcare or Public sector experience. Responsible for owning the end-to-end product backlog and taking responsibility for story quality and maturity. Experience in shaping the approach taken in a range of phases of the software development lifecycle - such as analysis, acceptance, launch and live ops. Responsible ...

leading manufacturers, retailers and distributors in the UK, Ireland and across Europe. With continued investment in our infrastructure, equipment, and technology we deliver a customer experience defined by reliability, value and peace of mind. IT systems are essential to the successful day to day running of all group … call one week in four. What We're Looking For To be successful in this role, you'll need: Minimum of three years' experience in a similar IT Support, Systems Administrator or IT Infrastructure role. This may include up to one year's relevant university placement experience. Strong problem ...

Henderson Technology, the Installation Coordinator will support customers throughout the installation process, ensuring all installations are delivered efficiently and professionally for a seamless customer experience. The role will involve travel across Northern Ireland, Great Britain, the Channel Islands, the Republic of Ireland and beyond. Flexibility to travel is essential. … Working as Installation Coordinator you will: Conduct field-based surveys and on-site assessments to gather data on store operations, requirements and customer needs. Document and report survey findings to inform system installations, technical requirements and ongoing support strategies. Install, set up and configure EDGEPoS point-of-sale systems ...

support personnelOwn advanced escalation for complex product issuesStandardize support processes, tools, and documentation across all product linesEnsure consistent global technical capability, response quality, and customer experience2. Cross-Product & Cross-Site IntegrationAlign technical support across:Generation (Toronto)CBM (Fairport)Grid & GIS (Belfast)Establish common diagnostics, troubleshooting methodologies, and knowledge managementDefine … global standards for issue resolution and product serviceability3. Project Lifecycle & Customer SupportProvide technical support across key execution and lifecycle phases:Commissioning and deployment troubleshootingAfter-warranty technical supportSupport consistent customer experience across all regions and entry points4. Global Intake, Systems & Automation EnablementOwn and standardize global case intake ...

systems, and integrations Writing and running SQL queries to investigate and resolve problems Supporting clients via phone and email, delivering a high standard of customer experience Diagnosing data and connectivity issues and escalating where appropriate Collaborating with internal teams to resolve more complex technical challenges Documenting solutions … contributing to knowledge sharing across the team This is a varied role suited to someone who enjoys both the technical and customer-facing aspects of software support. What You'll Need Commercial experience (placement year or post-grad experience ideal) Strong SQL skills (queries, debugging, data investigation ...

join their team in Omagh. The business is currently undergoing a significant digital transformation, investing in its websites and digital platforms to improve customer experience and drive online revenue. This is a newly created position offering the opportunity to take ownership of multiple websites, work closely with … years, there is genuine scope to take on additional responsibility and progress into a more senior development role. Key Requirements 2-3 years' commercial experience in a Web Developer or similar role. Experience with WordPress or another content management system. Working knowledge of HTML, CSS, JavaScript and PHP. ...