1 to 25 of 33 Permanent Customer Experience Jobs in Northern Ireland

Customer Success Manager of Scaled Customers, you will lead the strategy and execution of a scalable, technology-enabled customer success program aimed at driving product adoption, satisfaction, and retention across our SME customer segment. You’ll focus on delivering exceptional customer experiences through digital touchpoints, leveraging … automation, in-app guidance, and data-driven engagement strategies. Experience of leveraging onboarding and engagement tools such as Userpilot, Pendo, Appcues and CRM tools such as Salesforce and Hubspot is essential. You will be responsible for overseeing the SME Customer Success Managers, ensuring our smaller customers consistently derive ...

Customer Support Team Lead Belfast | Hybrid & Flexible Working £40,000 Base Salary | Total Reward Package circa £52,000 We're working with an innovative Belfast software business entering an exciting new phase of growth. As their customer base expands and new AI-powered products come to market, they … investing in their Customer Care function by creating an additional Team Lead position. Rather than managing a larger team, you'll have the opportunity to lead a focused group of around five specialists, giving you the time to coach, develop and genuinely influence performance. The Opportunity This is much ...

Salary: Competitive with Benefits Job Req ID: 61949 Posting Date: 20th August 2026 Location: Birmingham, Leeds, Manchester, Bristol, London About the role The Data & Customer Value Tribe Architect provides strategic and technical leadership for the data landscape, ensuring data capabilities, platforms, products and information domains are aligned to Customer Value Management (CVM) objectives and wider enterprise strategy. The role is responsible for defining and driving the data architecture roadmap, enabling the customer, commercial, product and operational data capabilities required to improve customer understanding, personalisation, retention, cross-sell, upsell and customer lifetime value. Working closely with ...

Director Data & Analytics API Experience - Data ServicesSkip to main contentBy clicking “Accept All Cookies,” you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.# CareersDirector Data & Analytics API Experience - Data Services page is loaded## Director … Data & Analytics API Experience - Data ServicesApplylocations: Belfast - Millennium Housetime type: Full timeposted on: Posted Todayjob requisition id: 34591**Director Data & Analytics API Experience - Data Services****Background:**CME Group runs some of the world’s largest and most important trading venues, including derivatives exchanges, FX/FI platforms. ...

Senior Business Analyst in Kainos, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders … both business and technical, and for facilitating the analysis and design of cost-effective software solutions that impact users worldwide. Minimum Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role ...

working aligned to industry best practice, we build sustainable and predictable sales pipelines for our market-leading offerings. What You'll DoAs the Customer Advocacy Manager within the Content team and reporting to the VP Content, you will lead the strategy, planning and execution of an extensive range … communicate the value and insights customers gain from working with Kainos Workday products. The outcomes of this role will be a set of customer-ready and sales-ready assets, across a wide range of media, which will communicate these insights and value in compelling, engaging ways and help sales ...

Customer Liaison Officer Echo Northern Ireland Ltd Water Specialist Full Time | Fixed Term Contract Customer Liaison Officer (FTC) Salary: £27,698 per annum (Pro-Rata) | Company Vehicle & Fuel Allowance | Company Benefits Location: Derry, NI | Remote Contract: Full Time | 3-Month FTC | 37.5 hours per week (4-day working … week - Monday to Thursday, 7:30am 5:30pm) About Us Echo Managed Services and its subsidiary Aptumo support water companies globally to deliver effective customer service and drive retail operation efficiency through end to end customer service and water billing software offerings. The Role This is a field ...

Consultant (Senior Associate) in Kainos, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders … software solutions that impact users worldwide. MINIMUM REQUIREMENTSExperience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role in a consulting environment is a must-have).Active SC clereance,Experience in the public defence ...

play a critical role in ensuring our customers achieve maximum value from their investment in our platform. This role sits at the intersection of customer success, commercial growth, and operational excellence, leading as the primary relationship owner for our diverse customer base. Working closely with the Commercial Director … EMEA, you will be part of a high-performing team that drives customer retention, expansion, and advocacy, establishing best practices, developing scalable account management frameworks, and ensuring consistent delivery of exceptional customer experiences across the region. This is a fantastic opportunity for someone who combines strong commercial acumen ...

Delivery Manager. You will take on broader management responsibilities beyond the agile team as required and actively contribute to the Management capability. Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). MINIMUM REQUIREMENTS SC clearance eligibility is mandatory. Minimum 3 years of experience in a similar role preferrably with UK healthcare organizations Minimum 3 years of experience in delivering bespoke software projects from scratch, using agile methodologies for external customers. Strong experience ...

Delivery Manager. You will take on broader management responsibilities beyond the agile team as required and actively contribute to the Management capability. Experience in bespoke software delivery,operating as a part of an agile team working for an external customer(experience in a client-facing role … consulting environment is a must-have).MINIMUM REQUIREMENTSSC clearance eligibility is mandatory. Minimum 3 years of experience in a similar role preferrably with UK public sector organizations(central government)Minimum 3 years of experience in delivering bespoke software projects from scratch, using agile methodologies for external customers. Strong ...

with our products and services. Job Description We are looking for a driven product marketer who has a passion for identifying the intersection of customer pain points, market requirements and product value. This individual identify, build and drive the product marketing initiatives to strongly position Thales Imperva solutions … marketing, and sales to effectively communicate the value of our products to our target buyers. telling relevant and strategic narratives through the lens of customer personas The successful candidate will combine an understanding of the market, customer needs and the product portfolio with the creative aspects of positioning ...

Company DescriptionMomence was founded in 2020, graduated from Y Combinator, and raised an $11M Series A. We build and operate a software platform for experience-based and membership-driven businesses, including yoga and fitness studios, dance schools, wellness centers, salons, golf facilities, and more. Today, Momence supports more than … users every month. From day one, you'll work on a product with real impact, helping businesses grow, streamline operations, and create better customer experiences. Since 2025, Momence has been part of Xplor Technologies, a global technology company providing software, payments, and commerce solutions for service-based and membership ...

consulting initiatives. You'll also manage, coach and develop a small number of staff, with a focus on managing employee performance Minimum requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). Healthcare or Public sector experience . Responsible for owning the end-to-end product backlog and taking responsibility for story quality and maturity. Experience in shaping the approach taken in a range of phases of the software development lifecycle - such ...

Senior Business Analyst in Kainos, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders … both business and technical, and for facilitating the analysis and design of cost-effective software solutions that impact users worldwide. Minimum Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role ...

consulting initiatives. You'll also manage, coach and develop a small number of staff, with a focus on managing employee performance Minimum requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). UK Public sector experience (central government) . Responsible for owning the end-to-end product backlog and taking responsibility for story quality and maturity. Experience in shaping the approach taken in a range of phases of the software development lifecycle - such ...

lifecycle across traditional ML, LLMs, RAG and agentic AI workflows Belfast based, hybrid (2 days at home per week) Salary reflecting experience, competitive package UK work authorisation required About the Company Our client is a well-established US business with a growing Belfast technology team focused on data science … Operating in a greenfield environment, the Belfast team brings new technologies and insights to the US market, working on genuinely innovative solutions that improve customer experience, reduce risk exposure and drive operational efficiency. With a culture of creativity, continuous learning and technical excellence, this is a compelling environment ...

AGENCIES PLEASE** Reports To:Customer Care Manager Location:Duncrue Crescent, Belfast Hours: 39 hours per week (Monday to Thursday 8.00am - 5.00pm, Friday 8.00am-1.00pm, alternate Fridays working from home 12pm - 5pm) Salary: £28,000 per annum Join a Growing Business Where Customer Service Matters Are you passionate about … helping people and delivering outstanding customer experiences? Do you enjoy building relationships, solving problems, and making a real difference to customers every day? If so, we'd love to hear from you. Dreams and Sofatime are looking for a Customer Care Advisor to join our friendly and supportive ...

delivery of initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing … role in a consulting environment is a must-have).UK public sector experience (central government).Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations. Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes. Accomplished at modelling ...

initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum (Essential) Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have).Defence sector experience. Active SC clereance. Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operationsExcellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomesAccomplished at modelling As-is and To-be business processes ...

fully utilise Lightspeed's suite of tools. Monitor and analyse account performance, tracking metrics such as Monthly Recurring Revenue (MRR), Net Retention Rate (NRR), customer health, and engagement. Proactively manage churn and satisfaction, identifying trends, resolving issues, and strengthening long-term client relationships. Negotiate and close agreements, securing favourable … while consistently achieving renewal, retention, and growth targets. And a little bit of....Contribute to and execute sales and marketing initiatives aimed at enhancing the customer experience and increasing Lightspeed's Monthly Recurring Revenue (MRR).What you need to bring: Fluency in GermanDemonstrated success in quota-carrying SaaS ...

fully utilise Lightspeed's suite of tools. Monitor and analyse account performance, tracking metrics such as Monthly Recurring Revenue (MRR), Net Retention Rate (NRR), customer health, and engagement. Proactively manage churn and satisfaction, identifying trends, resolving issues, and strengthening long-term client relationships. Negotiate and close agreements, securing favourable … while consistently achieving renewal, retention, and growth targets. And a little bit of....Contribute to and execute sales and marketing initiatives aimed at enhancing the customer experience and increasing Lightspeed's Monthly Recurring Revenue (MRR).What you need to bring: Fluency in FrenchDemonstrated success in quota-carrying SaaS ...

responsibility for the leadership, performance and continued growth of their Belfast operation. This is a senior leadership position with broad responsibility across people, operations, customer delivery and business performance. Working closely with the CEO and wider executive team, the Site Lead will play a key role in shaping … collaboration across the site. Support workforce planning and organisational design as teams grow. Build a strong culture of accountability, ownership and continuous improvement. Customer & Service Delivery Ensure consistently high standards across customer implementation, service delivery and support. Work closely with customer-facing, product and commercial teams ...

responsibility for the leadership, performance and continued growth of their Belfast operation. This is a senior leadership position with broad responsibility across people, operations, customer delivery and business performance. Working closely with the CEO and wider executive team, the Site Lead will play a key role in shaping … collaboration across the site. Support workforce planning and organisational design as teams grow. Build a strong culture of accountability, ownership and continuous improvement. Customer & Service Delivery Ensure consistently high standards across customer implementation, service delivery and support. Work closely with customer-facing, product and commercial teams ...

operational functions, driving performance, scalability and organisational excellence across the business. The role will have a particular focus on operational efficiency, customer delivery, commercial performance, business systems and people leadership. Key Responsibilities Work alongside the executive team to design and implement operational strategies, systems and processes that support continued … operational KPIs, SLAs and performance metrics. Provide the executive team with clear insight into operational performance and areas requiring investment or improvement. Service Delivery & Customer Success Ensure customers receive a consistently high standard of implementation, service and ongoing support. Continuously review the quality, timeliness and effectiveness of service delivery. ...