17 of 17 Permanent Customer Experience Jobs in Northern Ireland

## Head of Customer EngagementApplylocations: Remote, Ireland: Northern Ireland - Belfasttime type: Full timeposted on: Posted Todayjob requisition id: R69276**Job Summary:**The Head of Customer Engagement is responsible for shaping and executing Wellington IT's customer engagement strategy. This role leads a team of Business Development Managers … BDMs), driving sustained satisfaction, retention, and advocacy across our existing customer base. In this context, 'customers' refers to Wellington IT's credit union clients. The role manages Wellington IT's relationships with these regulated financial institutions, not their individual members. This role equips the team with a consistent framework ...

ownership of features from concept through to deployment Helping shape front-end architecture, design patterns, and component libraries Making informed UX decisions that improve customer experience Collaborating with product teams to translate requirements into intuitive solutions Contributing across the full stack where required Mentoring engineers and helping raise … front-end engineering standards across the team Driving improvements in code quality, testing, deployment, and engineering practices Essential Strong commercial experience with C# and .NET Front-end experience with Blazor, or strong experience in React, Vue, or Angular A genuine eye for UX and product design Strong ...

Senior Business Analyst in Kainos, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders … both business and technical, and for facilitating the analysis and design of cost-effective software solutions that impact users worldwide. Minimum Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role ...

consulting initiatives. You ll also manage, coach and develop a small number of staff, with a focus on managing employee performance Minimum requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). UK Public sector experience (central government). Responsible for owning the end-to-end product backlog and taking responsibility for story quality and maturity. Experience in shaping the approach taken in a range of phases of the software development lifecycle such ...

initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum (Essential) Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). Defence sector experience. Active SC clereance. Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes Accomplished at modelling ...

systems that drive client enablement, licensing, reporting and invoicing. This is at the heart of turning a great product into a great customer experience and to generate revenue. Key Responsibilities: Process Optimisation: Identify and define how commercial requirements can be translated into smart, low-friction but high-impact … configuration of the licensing and reporting platform, ensuring new product codes and fee changes are implemented without error. Reporting Maintenance: Monitor and calibrate the customer reporting interface to capture evolving consumption models (e.g., tracking API usage vs. terminal logins). Invoicing Integrity: Audit the data flow between licensing agreements ...

consulting initiatives. You'll also manage, coach and develop a small number of staff, with a focus on managing employee performance Minimum requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … that requirements-gathering, refinement and prioritisation processes are effective.Experience devising goal-oriented roadmaps, gaining buy-in from stakeholders and instilling a focus on MVP. Experience leading the collaborative breakdown of goals into small pieces of value-delivering work.Experience leading product teams, ensuring the product vision and goals are understood ...

line with client contractual agreements. Call Monitoring and feedback in line with agreed quality framework, ensuring volume of calls scored and compliance/customer experience targets are both delivered monthly. Managing the floor ensuring consistency, adherence and discipline to company policies and procedures. Participate in planning and execution … Able to work on own initiative and manage own time and workload effectively. Confident decision maker, able to work on own initiative. Commercially aware, customer centric individual. Develop a good working internal relationship with stake holders. Creative problem solving skills Strong attention to detail and quality. Self-motivation with ...

highly available voice and collaboration solutions for financial markets participants. The CTO will align technology investments with commercial goals, product roadmap, regulatory requirements, and customer needs, acting as a bridge between technical execution, commercial strategy and clients. Serving as a key member of the operating leadership team … availability architecture. Maintain compliance with applicable regulatory, privacy, and data retention obligations relevant to financial markets customers. Own leadership response during major incidents and customer‐impacting events. Engineering Leadership & Talent Act as the bridge across global engineering sites Recruit, mentor, and lead high‐performing engineering teams while implementing scalable ...

sector organisation based in Belfast is seeking an experienced Systems Project Manager to lead the end-to-end delivery and implementation of a critical Customer Relationship and Case Management System (CRM/CMS). This is a hands-on role where you will drive the practical implementation … process re-engineering across diverse teams. You will work closely with senior leadership to ensure successful system adoption, automation, and deliver improved user and customer experiences. Key Responsibilities Project Delivery: Lead the end-to-end implementation of the new CRM/CMS platform, managing configuration, integration's, data migration ...

Join our team at Concentrix, supporting a leading telecommunications provider. As a Customer Sales Advisor, you'll manage inbound calls from customers nearing contract end dates and also handle leads from service teams. Your role focuses on retaining and enhancing customer relationships through effective questioning and upselling additional … products. Key Responsibilities: Customer Engagement & Retention: Deliver exceptional support by understanding customer needs during contract renewals and building long-term relationships. Sales & Upselling: Utilize effective questioning to identify opportunities and recommend additional products, enhancing customer experience. Lead Management: Actively contact customers using leads generated by the service ...

most recognisable brands across Retail, Hospitality, and Banking. Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service. What’s in it for you? Company vehicle and fuel card Monthly … work with high-profile customers The Role As a Field Service Engineer, you will be working on the road, representing Barron McCann at customer sites across the Belfast region. You will be diagnosing, repairing, installing, and maintaining EPoS and IT equipment while delivering a first-class customer experience. ...

digital insurance with us Were a cutting-edge digital insurance software company partnering with some of the largest global insurers to transform how customers experience insurance online. From seamless purchase journeys to powerful loyalty and engagement platforms, our technology is reshaping an entire industry. At DotSys, part … based applications Enhancing and evolving existing systems using the latest technologies Investigating, diagnosing, and resolving software issues Contributing to products that deliver exceptional customer experiences at scale This is your chance to work on meaningful projects that reach millions of users globally. What Youll Bring Essential Criteria ...

based applications. Enhance and evolve existing systems using cutting-edge technologies. Investigate, diagnose, and resolve software issues. Contribute to products that deliver exceptional customer experiences at scale. Work on meaningful projects that reach millions of users globally. Required Skills & Qualifications: Minimum 2:1 Honour’s degree in Computer Science … related discipline. 2+ years of experience in a software development role. Strong knowledge of programming languages such as ASP.NET, VB.NET, C, C#, or Java. Solid understanding of databases and SQL. Familiarity with the Software Development Life Cycle (SDLC). Excellent organisation, planning, and time management skills. Desirable: Experience ...

based applications. Enhance and evolve existing systems using cutting-edge technologies. Investigate, diagnose, and resolve software issues. Contribute to products that deliver exceptional customer experiences at scale. Work on meaningful projects that reach millions of users globally. Required Skills & Qualifications: Minimum 2:1 Honour's degree in Computer Science … related discipline. 2+ years of experience in a software development role. Strong knowledge of programming languages such as ASP.NET, VB.NET, C, C#, or Java. Solid understanding of databases and SQL. Familiarity with the Software Development Life Cycle (SDLC). Excellent organisation, planning, and time management skills. Desirable: Experience ...

Technical Support Specialist | Cloud Security | Belfast * Up to £65,000 salary * Hybrid working | 3 days on-site in Belfast * Customer-facing technical role with real ownership and depth * Work at the cutting edge of cloud security and runtime protection * Join a high-calibre engineering team solving genuinely hard infrastructure … building something genuinely differentiated in a competitive market. The Belfast team is central to that growth. The Role This is a technically deep, customer-facing support role with real scope and ownership. You will be the person enterprise customers rely on when things get complex, working across multiple channels ...

Customer Identity and Access Management Consultant Location: Flex-Hybrid Working (Few Days Per Month in a UK-Based Office) Salary: Up to £60,000 + Package We're looking for a CIAM Consultant to join a growing digital identity team, helping organisations deliver secure, seamless customer experiences through … modern Customer Identity & Access Management solutions. This is an excellent opportunity to wor... WKCL1_UKTJ ...