1 to 25 of 30 Permanent Customer Experience Jobs in Northern Ireland

Senior Service Transformation Consultant within Deloitte Digital, you will be at the heart of transformation, working with outstanding talent to innovate and create exceptional customer experiences. You will support the design and delivery of end-to-end service transformation, always with the customer at the core … solutions.Examples of the types of work you will deliver are listed below and you should have relevant experience in more than one of the service specific areas: Service specific competenciesLeading the discovery and articulation of client challenges, working with their teams ‘on-the-ground' to understand user experience ...

Director Data & Analytics API Experience - Data ServicesBackground:CME Group runs some of the world’s largest and most important trading venues, including derivatives exchanges, FX/FI platforms. The trading participants include leading investment banks, hedge funds, proprietary trading firms, investment managers, and retail traders, as well as additional … high-impact, individual contributor (IC) role for an individual who can navigate complex enterprise systems and deliver a modern, developer-first experience. This customer-facing role serves as the technical link between our APIs and the customer, acting as a high-level practitioner who crafts SDKs and delivery ...

industry or sector preference for this role opening; we’re keen to hear about the industries and sectors that you’re passionate about, have experience in, and would like to focus on at Deloitte.Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise … deliver impact how and where it matters most.Connect to your opportunity In the Solution Architect role, you’ll combine your extensive real-world implementation experience with your deep Microsoft Dynamics 365 CRM related technical product knowledge with teamwork, leadership, delivery and client management skills to bring the best ...

working aligned to industry best practice, we build sustainable and predictable sales pipelines for our market-leading offerings. What You'll Do As the Customer Advocacy Manager within the Content team and reporting to the VP Content, you will lead the strategy, planning and execution of an extensive range … communicate the value and insights customers gain from working with Kainos Workday products. The outcomes of this role will be a set of customer-ready and sales-ready assets, across a wide range of media, which will communicate these insights and value in compelling, engaging ways and help sales ...

nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.Title: Customer Intelligence AnalystBase location: Belfast, Northern Ireland (Hybrid)Thales:Thales is an analyst-recognized, cybersecurity leader—championing the fight to secure data and applications wherever they reside. … customers and protecting what matters most. Thales—Protect the pulse of your business. Learn more: Summary:Imperva, A Thales Company is seeking a passionate Customer Intelligence Analyst to support our Customer Success organization.This role will identify customer intelligence within our business and make this actionable for Customer ...

required and actively contribute to the Management capability.Experience in bespoke software delivery,operating as a part of an agile team working for an external customer(experience in a client-facing role in a consulting environment is a must-have).MINIMUM REQUIREMENTSSC clearance eligibility is mandatory.Minimum 3 years … experience in a similar role preferrably with UK public sector organizations(central government)Minimum 3 years of experience in delivering bespoke software projects from scratch, using agile methodologies for external customers.Strong experience in customer-facing projects - syncs and reporting, presentations, board meetings, workshops, upscaling opportunities.Strong commercial ...

trading platforms, onboard clients on e-trading platforms, perform trading related maintenance activities, and liaise with the business and technology groups in managing the customer experience and relationship.Successful candidates will join the global EES team working alongside respective sales groups to provide a high-level service across internal … external applications. The candidate will also be focused on driving forward key efficiency initiatives towards customer onboarding experience.Key ResponsibilitiesProactively work to minimize support queries, analyze the root cause of issues and understand the business and processes impacted on behalf of the teamConduct assessments to improve existing procedures and drive ...

Consultant (Senior Associate) in Kainos, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders … effective software solutions that impact users worldwide.MINIMUM REQUIREMENTSExperience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role in a consulting environment is a must-have).Active SC clereance,Experience in the public defence ...

Senior Business Analyst in Kainos, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders … both business and technical, and for facilitating the analysis and design of cost-effective software solutions that impact users worldwide.Minimum Requirements:Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role ...

Company DescriptionMomence was founded in 2020, graduated from Y Combinator, and raised an $11M Series A. We build and operate a software platform for experience-based and membership-driven businesses, including yoga and fitness studios, dance schools, wellness centers, salons, golf facilities, and more. Today, Momence supports more than … users every month. From day one, you'll work on a product with real impact, helping businesses grow, streamline operations, and create better customer experiences.Since 2025, Momence has been part of Xplor Technologies, a global technology company providing software, payments, and commerce solutions for service-based and membership businesses ...

accurate, compliant payroll services across the UK and Republic of Ireland. Managing five payrolls for over 700 employees, you'll ensure an excellent employee experience while driving continuous improvement, governance, and payroll best practice. You'll be an experienced payroll professional with strong technical knowledge, excellent attention to detail … customer-focused approach. Confident working with payroll systems and data, you'll build strong relationships, solve problems, and identify opportunities to improve processes and deliver outstanding service. Main Responsibilities Payroll Leadership & Operations Ensure all payrolls are processed accurately, on time, and in full compliance with UK and ROI legislation ...

across disciplines to innovate and create great solutions for iconic brands.You will collaborate with amazing digital experts across disciplines including but not limited to Experience Strategists, Researchers, Service Designers, Creative Designers, Business Analysts and Engineers to deliver industry leading experiences across a broad range of products and services.Your role … outcomes, including:Creating user interface designs and interactive prototypes across mobile, tablet and desktop.Developing wireframes and functional specifications.Designing information architecture.Assisting developing personas, scenarios and customer experience maps.Understanding outputs from user and stakeholder research, synthesizing understanding of analysis and user insight to shape UX design concepts, deliverables and outcomes.Designing ...

delivery of initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance.Minimum Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have).UK public sector experience (central government).Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations.Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes.Accomplished at modelling As-is and To-be business processes ...

line with client contractual agreements. Call Monitoring and feedback in line with agreed quality framework, ensuring volume of calls scored and compliance/customer experience targets are both delivered monthly. Managing the floor ensuring consistency, adherence and discipline to company policies and procedures. Participate in planning and execution … Able to work on own initiative and manage own time and workload effectively. Confident decision maker, able to work on own initiative. Commercially aware, customer centric individual. Develop a good working internal relationship with stake holders. Creative problem solving skills Strong attention to detail and quality. Self-motivation with ...

opportunity Our Salesforce practice is part of a wider Deloitte Digital community that joins together many different skills to deliver amazing digital transformations and customer experiences for our clients across both the public and private sectors. In this role, you’ll work with outstanding digital talent across disciplines … imagine, deliver and run forward-thinking, business focused and experience- driven solutions for iconic brands. You’ll expand the impact we make with our clients, growing our business without compromising on our quality, integrity and culture.In this role, you will:Lead work stream on a large-scale Salesforce related ...

delivery of initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance.Minimum (Essential) Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing ...

security, compliance, and continuous improvement of business-critical services operating in a 24x7 environment. The SDM serves as the primary operational interface between the customer, service providers, technology partners, and internal delivery teams, driving service excellence while ensuring contractual commitments, regulatory obligations, and operational risks are effectively managed. Given … contractual service levels, KPIs, and operational commitments are consistently achieved. Lead multi-disciplinary delivery teams across operations, engineering, service management, security, infrastructure, and applications. Customer & Stakeholder Management Act as the primary service management contact for senior customer stakeholders. Build trusted relationships with customer leadership, operational teams, regulators ...

clients fully utilise Lightspeed’s suite of tools.Monitor and analyse account performance, tracking metrics such as Monthly Recurring Revenue (MRR), Net Retention Rate (NRR), customer health, and engagement.Proactively manage churn and satisfaction, identifying trends, resolving issues, and strengthening long-term client relationships.Negotiate and close agreements, securing favourable terms while … consistently achieving renewal, retention, and growth targets.And a little bit of....Contribute to and execute sales and marketing initiatives aimed at enhancing the customer experience and increasing Lightspeed's Monthly Recurring Revenue (MRR).What you need to bring: Fluency in FrenchDemonstrated success in quota-carrying SaaS or technology roles ...

opportunity Our Salesforce practice is part of a wider Deloitte Digital community that joins together many different skills to deliver amazing digital transformations and customer experiences for our clients across both the public and private sectors. In this role, you’ll work with outstanding digital talent across disciplines … imagine, deliver and run forward-thinking, business focussed and experience-driven solutions for iconic brands. You’ll expand the impact we make with our clients, growing our business without compromising on our quality, integrity and culture. As a Consultant/Senior Consultant, you will: Contribute to the technical design ...

driven innovation. Data sits at the heart of our Consumer technology platforms, enabling smarter decision making, operational excellence and the delivery of exceptional customer experiences across our brands.As a Software Engineering Specialist within our Consumer Salesforce team, you'll play a key role in shaping the data capabilities that … security and responsible AI practices across products, pipelines and analytical solutions.Leveraging AI, machine learning and analytical approaches to improve operational performance, decision making and customer outcomes.Implementing engineering best practices including automation, CI/CD, monitoring and Agile delivery methodologies.Leading the identification and management of technical debt while driving platform ...

opportunity Our Salesforce practice is part of a wider Deloitte Digital community that joins together many different skills to deliver amazing digital transformations and customer experiences for our clients across both the public and private sectors. In this role, you’ll work with outstanding digital talent across disciplines … imagine, deliver and run forward-thinking, business focussed and experience-driven solutions for iconic brands. You’ll expand the impact we make with our clients, growing our business without compromising on our quality, integrity and culture. As a Manager, you will: Depending on project scope and client needs, your ...

opportunity Our Salesforce practice is part of a wider Deloitte Digital community that joins together many different skills to deliver amazing digital transformations and customer experiences for our clients across both the public and private sectors. In this role, you’ll work with outstanding digital talent across disciplines … imagine, deliver and run forward-thinking, business focussed and experience-driven solutions for iconic brands. You’ll expand the impact we make with our clients, growing our business without compromising on our quality, integrity and culture. As a Manager, you will: Depending on project scope and client needs, your ...

Company DescriptionMomence was founded in 2020, graduated from Y Combinator, and raised an $11M Series A. We build and operate a software platform for experience-based and membership-driven businesses, including yoga and fitness studios, dance schools, wellness centers, salons, golf facilities, and more. Today, Momence supports more than … users every month. From day one, you'll work on a product with real impact, helping businesses grow, streamline operations, and create better customer experiences.Since 2025, Momence has been part of Xplor Technologies, a global technology company providing software, payments, and commerce solutions for service-based and membership businesses ...

Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.We … Order Intake Lead at EOS IT Solutions, you will oversee and manage the order intake process, ensuring accuracy, efficiency, and compliance across all customer transactions. You will lead a team of associates, providing guidance and support to maintain high standards of service and operational excellence. This role requires strong ...

opportunity Our Creatio practice is a vital part of our wider Deloitte Digital community, bringing together diverse skills to deliver exceptional digital transformations and customer experiences. In this role, you will work with outstanding digital talent across disciplines to imagine, deliver, and run forward-thinking, business-focused, and experience … create cutting-edge solutions.Learn from and be mentored by senior team members, continuously developing your Creatio skills and knowledgeConnect to your skills and professional experience We seek collaborative problem-solvers eager to learn from diverse perspectives. We value initiative, strong communication skills, and a commitment to maintaining our high ...