1 to 25 of 34 Permanent Customer Experience Jobs in Northern Ireland

looking for a VP of Customer Experience to lead Scoro’s Customer Services division, bringing together our Customer Success, Onboarding, and Customer Support teams. In this role, you’ll shape how we understand and engage with our growing customer base, building more systematic … their changing needs. You’ll work closely with Product, Marketing, Sales, and Services, while driving smarter use of data and automation across the customer journey. If you have experience leading customer-facing teams in B2B SaaS, strong product and systems thinking, and enjoy combining strategic leadership with ...

looking for a VP of Customer Experience to lead Scoro’s Customer Services division, bringing together our Customer Success, Onboarding, and Customer Support teams. In this role, you’ll shape how we understand and engage with our growing customer base, building more systematic … their changing needs. You’ll work closely with Product, Marketing, Sales, and Services, while driving smarter use of data and automation across the customer journey. If you have experience leading customer-facing teams in B2B SaaS, strong product and systems thinking, and enjoy combining strategic leadership with ...

looking for a VP of Customer Experience to lead Scoro’s Customer Services division, bringing together our Customer Success, Onboarding, and Customer Support teams. In this role, you’ll shape how we understand and engage with our growing customer base, building more systematic … their changing needs. You’ll work closely with Product, Marketing, Sales, and Services, while driving smarter use of data and automation across the customer journey. If you have experience leading customer-facing teams in B2B SaaS, strong product and systems thinking, and enjoy combining strategic leadership with ...

make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving … industry, then this is the opportunity for you! Who you’ll be working with and reporting to You’ll report to our Director of CX and work closely with teams in CX, Onboarding, AM, Sales and Product. Our team of 30 is highly collaborative and dedicated to Customer Experience. ...

make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving … industry, then this is the opportunity for you! Who you’ll be working with and reporting to You’ll report to our Director of CX and work closely with teams in CX, Onboarding, AM, Sales and Product. Our team of 30 is highly collaborative and dedicated to Customer Experience. ...

make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving … industry, then this is the opportunity for you! Who you’ll be working with and reporting to You’ll report to our Director of CX and work closely with teams in CX, Onboarding, AM, Sales and Product. Our team of 30 is highly collaborative and dedicated to Customer Experience. ...

their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: Customer Success Managers are strategic partners within Instructure's Customer Experience team who provide value by forging strong consultative relationships, driving long-term … tailored Instructure solutions to promote innovation and best practices. Driving product adoption, maximizing revenue retention, and collaborating with sales to support pipeline generation and customer growth. Gathering customer feedback to advocate for platform enhancements with product and engineering teams. Managing tasks dynamically, prioritizing effectively under pressure, and participating ...

their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: Customer Success Managers are strategic partners within Instructure's Customer Experience team who provide value by forging strong consultative relationships, driving long-term … tailored Instructure solutions to promote innovation and best practices. Driving product adoption, maximizing revenue retention, and collaborating with sales to support pipeline generation and customer growth. Gathering customer feedback to advocate for platform enhancements with product and engineering teams. Managing tasks dynamically, prioritizing effectively under pressure, and participating ...

their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: Customer Success Managers are strategic partners within Instructure's Customer Experience team who provide value by forging strong consultative relationships, driving long-term … tailored Instructure solutions to promote innovation and best practices. Driving product adoption, maximizing revenue retention, and collaborating with sales to support pipeline generation and customer growth. Gathering customer feedback to advocate for platform enhancements with product and engineering teams. Managing tasks dynamically, prioritizing effectively under pressure, and participating ...

their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: Customer Success Managers are strategic partners within Instructure's Customer Experience team who provide value by forging strong consultative relationships, driving long-term … tailored Instructure solutions to promote innovation and best practices. Driving product adoption, maximizing revenue retention, and collaborating with sales to support pipeline generation and customer growth. Gathering customer feedback to advocate for platform enhancements with product and engineering teams. Managing tasks dynamically, prioritizing effectively under pressure, and participating ...

their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: Customer Success Managers are strategic partners within Instructure's Customer Experience team who provide value by forging strong consultative relationships, driving long-term … tailored Instructure solutions to promote innovation and best practices. Driving product adoption, maximizing revenue retention, and collaborating with sales to support pipeline generation and customer growth. Gathering customer feedback to advocate for platform enhancements with product and engineering teams. Managing tasks dynamically, prioritizing effectively under pressure, and participating ...

needs and challenges before recommending the right BT or EE Business products for them. Youll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet and often exceed your targets. Above all, youll ensure every interaction is a positive … creating a customer experience that reflects BTs reputation for trust, expertise and innovation. Youll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part ...

Director Data & Analytics API Experience - Data ServicesBackground: CME Group runs some of the world's largest and most important trading venues, including derivatives exchanges, FX/FI platforms. The trading participants include leading investment banks, hedge funds, proprietary trading firms, investment managers, and retail traders, as well as additional … high-impact, individual contributor (IC) role for an individual who can navigate complex enterprise systems and deliver a modern, developer-first experience. This customer-facing role serves as the technical link between our APIs and the customer, acting as a high-level practitioner who crafts SDKs and delivery ...

Senior Associate) in our client, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders … both business and technical, and for facilitating the analysis and design of cost-effective software solutions that impact users worldwide. MINIMUM REQUIREMENTS Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role ...

empowering everyone in a company to do what they think is best can lead to great things. About The Position As a Team Lead Customer Success Southern Europe, you'll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product … discovery experiences of their websites and mobile apps through integrating with our services. Your responsibilities will include: Leading, coaching, and developing a team of Customer Success Managers across Southern Europe, with a focus on the main markets of France and Spain (and other Southern European countries) Ensuring customers successfully ...

empowering everyone in a company to do what they think is best can lead to great things. About The Position As a Team Lead Customer Success Southern Europe, you'll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product … discovery experiences of their websites and mobile apps through integrating with our services. Your responsibilities will include: Leading, coaching, and developing a team of Customer Success Managers across Southern Europe, with a focus on the main markets of France and Spain (and other Southern European countries) Ensuring customers successfully ...

empowering everyone in a company to do what they think is best can lead to great things. About The Position As a Team Lead Customer Success Southern Europe, you'll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product … discovery experiences of their websites and mobile apps through integrating with our services. Your responsibilities will include: Leading, coaching, and developing a team of Customer Success Managers across Southern Europe, with a focus on the main markets of France and Spain (and other Southern European countries) Ensuring customers successfully ...

from kickoff call through nurture — operating with speed, ownership, and clear communication at every step. Run structured kickoff calls that map each customer's tech stack, stakeholders, and goals before diving into configuration. Guide customers through Triple Pixel installation: enabling Theme App Embed and Checkout Web Pixel in Shopify … with Sales on unresponsive customers and with Support on technical escalations, keeping onboarding velocity high across your entire book. Manage a high-volume, scaled customer portfolio through shared inbox, live chat, and office hours — driving retention and satisfaction in a fast-paced, largely automated environment. Proactively identify churn risk ...

from kickoff call through nurture — operating with speed, ownership, and clear communication at every step. Run structured kickoff calls that map each customer's tech stack, stakeholders, and goals before diving into configuration. Guide customers through Triple Pixel installation: enabling Theme App Embed and Checkout Web Pixel in Shopify … with Sales on unresponsive customers and with Support on technical escalations, keeping onboarding velocity high across your entire book. Manage a high-volume, scaled customer portfolio through shared inbox, live chat, and office hours — driving retention and satisfaction in a fast-paced, largely automated environment. Proactively identify churn risk ...

from kickoff call through nurture — operating with speed, ownership, and clear communication at every step. Run structured kickoff calls that map each customer's tech stack, stakeholders, and goals before diving into configuration. Guide customers through Triple Pixel installation: enabling Theme App Embed and Checkout Web Pixel in Shopify … with Sales on unresponsive customers and with Support on technical escalations, keeping onboarding velocity high across your entire book. Manage a high-volume, scaled customer portfolio through shared inbox, live chat, and office hours — driving retention and satisfaction in a fast-paced, largely automated environment. Proactively identify churn risk ...

with fewer resources – uncovering opportunities and acting on them at a scale that would be impossible manually. What You're Applying For: As a Customer Success Manager at Triple Whale, you will focus on and support our ecommerce stores and/or our agency Enterprise clients who maintain … programme strategy in a consultative and data-driven fashion. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely - advising on marketing strategy, best practices and feature functionality. We are prioritising candidates based within a reasonable commuting distance of London. What ...

with fewer resources – uncovering opportunities and acting on them at a scale that would be impossible manually. What You're Applying For: As a Customer Success Manager at Triple Whale, you will focus on and support our ecommerce stores and/or our agency Enterprise clients who maintain … programme strategy in a consultative and data-driven fashion. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely - advising on marketing strategy, best practices and feature functionality. We are prioritising candidates based within a reasonable commuting distance of London. What ...

I. Specifically, we are looking for a leader who is experienced with selling and delivering digital transformations encompassing our core offerings of Customer Experience, Product Innovation, Enterprise Platform Modernization, Data Modernization, AI Readiness, Engineering Excellence and Digital Application and Maintenance Operations (DAMO). You will be inheriting … well as client relationship management, account strategy and planning, joint delivery governance and project reviews. This includes e.g. Understand the industry context, the customer problem and define mutual value Develop and execute on key account plans and overall go-to-market Acquire and nurture senior client relationships on strategic ...

products and services. Title: Sr. Escalation Engineer - Client Services Base location: Belfast, Northern Ireland (Hybrid) Special Position Requirements Given the critical nature of the customer issues supported, some after-hours/weekend work will be required. Participation in the 24 x 7 telephone support Rota is mandatory for this … provide World class Support for all Thales products. Thales is a leading global provider of data protection solutions with more than 40 years' experience securing the world's most sensitive information. Our customers-businesses, governments, and technology vendors with a broad range of challenges use Thales e-Security products ...

finding the right price plan and setup for their lifestyle. Confidently showcase new and existing technology, demonstrating features like accessibility tools. Take ownership of customer queries, resolving issues and building trust. Work with your team to achieve store targets and strong customer satisfaction outcomes. You'll be supported … from day one. Within your first two weeks, you'll complete 2 x 2-day induction sessions (30 hours) covering product knowledge, systems and customer experience. Ongoing coaching and development will support your growth beyond induction. You'll work as part of a close-knit retail team where collaboration ...