23 of 23 Permanent Customer Experience Jobs in Northern Ireland

FPGA and Adaptive SoC platforms. This hybrid role combines responsibilities for board design, solution development, and evaluation board enablement, ensuring AMD platforms are customer-ready and deliver exceptional value. As part of the Product Software and Solutions team, you will work at the intersection of hardware engineering, software tools … FPGA-based board design, including schematic reviews, PCB layout, power delivery, signal integrity, thermal considerations, and board bring-up. Lead out-of-box experience testing of AMD FPGA evaluation boards and reference platforms, validating the complete customer experience from initial board bring-up through software installation, example ...

Director Data & Analytics API Experience - Data ServicesBackground:CME Group runs some of the world’s largest and most important trading venues, including derivatives exchanges, FX/FI platforms. The trading participants include leading investment banks, hedge funds, proprietary trading firms, investment managers, and retail traders, as well as additional … high-impact, individual contributor (IC) role for an individual who can navigate complex enterprise systems and deliver a modern, developer-first experience. This customer-facing role serves as the technical link between our APIs and the customer, acting as a high-level practitioner who crafts SDKs and delivery ...

continues to expand, they are looking for an ambitious, commercially minded digital professional to take the lead on online growth, website performance and the customer experience across every digital channel. This is a hands on post rather than a purely strategic one. It will suit someone who pairs … will own digital trading performance, driving online sales and profitability through ongoing development of the group's e-commerce platforms, marketing activity and customer journey. Working alongside directors, sales, customer service and external partners, you will find the openings to grow traffic, lift conversion and build customer ...

Director Data & Analytics API Experience - Data Services Background: CME Group runs some of the world's largest and most important trading venues, including derivatives exchanges, FX/FI platforms. The trading participants include leading investment banks, hedge funds, proprietary trading firms, investment managers, and retail traders, as well … high-impact, individual contributor (IC) role for an individual who can navigate complex enterprise systems and deliver a modern, developer-first experience. This customer-facing role serves as the technical link between our APIs and the customer, acting as a high-level practitioner who crafts SDKs and delivery ...

working aligned to industry best practice, we build sustainable and predictable sales pipelines for our market-leading offerings. What You'll Do As the Customer Advocacy Manager within the Content team and reporting to the VP Content, you will lead the strategy, planning and execution of an extensive range … communicate the value and insights customers gain from working with Kainos Workday products. The outcomes of this role will be a set of customer-ready and sales-ready assets, across a wide range of media, which will communicate these insights and value in compelling, engaging ways and help sales ...

nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.Title: Customer Intelligence AnalystBase location: Belfast, Northern Ireland (Hybrid)Thales:Thales is an analyst-recognized, cybersecurity leader—championing the fight to secure data and applications wherever they reside. … customers and protecting what matters most. Thales—Protect the pulse of your business. Learn more: Summary:Imperva, A Thales Company is seeking a passionate Customer Intelligence Analyst to support our Customer Success organization.This role will identify customer intelligence within our business and make this actionable for Customer ...

Days annual leave (Including Public Holidays) As End User Services Manager, you'll play a pivotal role in shaping the day-to-day IT experience for colleagues across the business. You'll lead the delivery and continuous improvement of critical IT services, including the service desk, field services … user computing, device lifecycle management and wider support functions, ensuring every interaction is reliable, secure and customer-focused. You'll be at the heart of driving service excellence, overseeing operational performance, leading major incident response, managing supplier partnerships and ensuring support teams are empowered to perform at their best. ...

Data Scientist Role: Our client is looking for a Data Scientist with strong experience in Natural Language Processing (NLP), Large Language Models (LLMs) and Machine Learning to build-out their Data Science Platform. They have a strong, diverse team in Belfast. The Data Scientist will play a key role … join a greenfield environment where you'll design and deploy production-grade machine learning models, generative AI solutions and intelligent business applications that enhance customer experience, improve operational efficiency and deliver measurable business value. Working across Data Science, AI Engineering and MLOps, you'll develop scalable AI solutions ...

required and actively contribute to the Management capability.Experience in bespoke software delivery,operating as a part of an agile team working for an external customer(experience in a client-facing role in a consulting environment is a must-have).MINIMUM REQUIREMENTSSC clearance eligibility is mandatory.Minimum 3 years … experience in a similar role preferrably with UK public sector organizations(central government)Minimum 3 years of experience in delivering bespoke software projects from scratch, using agile methodologies for external customers.Strong experience in customer-facing projects - syncs and reporting, presentations, board meetings, workshops, upscaling opportunities.Strong commercial ...

trading platforms, onboard clients on e-trading platforms, perform trading related maintenance activities, and liaise with the business and technology groups in managing the customer experience and relationship.Successful candidates will join the global EES team working alongside respective sales groups to provide a high-level service across internal … external applications. The candidate will also be focused on driving forward key efficiency initiatives towards customer onboarding experience.Key ResponsibilitiesProactively work to minimize support queries, analyze the root cause of issues and understand the business and processes impacted on behalf of the teamConduct assessments to improve existing procedures and drive ...

Company DescriptionMomence was founded in 2020, graduated from Y Combinator, and raised an $11M Series A. We build and operate a software platform for experience-based and membership-driven businesses, including yoga and fitness studios, dance schools, wellness centers, salons, golf facilities, and more. Today, Momence supports more than … users every month. From day one, you'll work on a product with real impact, helping businesses grow, streamline operations, and create better customer experiences.Since 2025, Momence has been part of Xplor Technologies, a global technology company providing software, payments, and commerce solutions for service-based and membership businesses ...

accurate, compliant payroll services across the UK and Republic of Ireland. Managing five payrolls for over 700 employees, you'll ensure an excellent employee experience while driving continuous improvement, governance, and payroll best practice. You'll be an experienced payroll professional with strong technical knowledge, excellent attention to detail … customer-focused approach. Confident working with payroll systems and data, you'll build strong relationships, solve problems, and identify opportunities to improve processes and deliver outstanding service. Main Responsibilities Payroll Leadership & Operations Ensure all payrolls are processed accurately, on time, and in full compliance with UK and ROI legislation ...

lifecycle across traditional ML, LLMs, RAG and agentic AI workflows Belfast based, hybrid (2 days at home per week) Salary reflecting experience, competitive package UK work authorisation required About the Company Our client is a well-established US business with a growing Belfast technology team focused on data science … Operating in a greenfield environment, the Belfast team brings new technologies and insights to the US market, working on genuinely innovative solutions that improve customer experience, reduce risk exposure and drive operational efficiency. With a culture of creativity, continuous learning and technical excellence, this is a compelling environment ...

line with client contractual agreements. Call Monitoring and feedback in line with agreed quality framework, ensuring volume of calls scored and compliance/customer experience targets are both delivered monthly. Managing the floor ensuring consistency, adherence and discipline to company policies and procedures. Participate in planning and execution … Able to work on own initiative and manage own time and workload effectively. Confident decision maker, able to work on own initiative. Commercially aware, customer centric individual. Develop a good working internal relationship with stake holders. Creative problem solving skills Strong attention to detail and quality. Self-motivation with ...

delivery of initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance.Minimum (Essential) Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing ...

security, compliance, and continuous improvement of business-critical services operating in a 24x7 environment. The SDM serves as the primary operational interface between the customer, service providers, technology partners, and internal delivery teams, driving service excellence while ensuring contractual commitments, regulatory obligations, and operational risks are effectively managed. Given … contractual service levels, KPIs, and operational commitments are consistently achieved. Lead multi-disciplinary delivery teams across operations, engineering, service management, security, infrastructure, and applications. Customer & Stakeholder Management Act as the primary service management contact for senior customer stakeholders. Build trusted relationships with customer leadership, operational teams, regulators ...

Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.We … Order Intake Lead at EOS IT Solutions, you will oversee and manage the order intake process, ensuring accuracy, efficiency, and compliance across all customer transactions. You will lead a team of associates, providing guidance and support to maintain high standards of service and operational excellence. This role requires strong ...

Your new company Your Company Join a growing and well-established IT services organisation that prides itself on delivering exceptional customer experiences. Working with a diverse portfolio of clients, including high-profile and regulated organisations, you'll be part of a supportive, collaborative team where your contribution is valued … your ideas can make a genuine impact. The culture is professional yet friendly, with a strong focus on teamwork, customer success and continuous improvement. Your Role As Service Delivery Manager, you will become the trusted point of contact for customers once services transition into business-as-usual. ...

build sustainable and predictable sales pipelines for our market-leading offerings. What You’ll Do As the Brand Lead within the Brand and CX team, you will lead the strategy, planning and execution of a number of key activities designed to maximise the impact of the brand for Kainos customers … across the Workday product ecosystem. This role reports to the VP, Brand and CX. The outcomes of this role will be a set of customer-ready and sales-ready assets, primarily featuring the web site evolution but also including a standardised set of templates for key documents/decks ...

most recognisable brands across Retail, Hospitality, and Banking. Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service. Whats in it for you? Company vehicle and fuel card Monthly and quarterly … work with high-profile customers The Role As a Field Service Engineer, you will be working on the road, representing Barron McCann at customer sites across the Belfast region. You will be diagnosing, repairing, installing, and maintaining EPoS and IT equipment while delivering a first-class customer experience. ...

products and services. Title: Sr. Escalation Engineer Client Services Base location: Belfast, Northern Ireland (Hybrid) Special Position Requirements Given the critical nature of the customer issues supported, some after-hours/weekend work will be required. Participation in the 24 x 7 telephone support Rota is mandatory for this … provide World class Support for all Thales products. Thales is a leading global provider of data protection solutions with more than 40 years experience securing the worlds most sensitive information. Our customersbusinesses, governments, and technology vendors with a broad range of challenges use Thales e-Security products and services ...

where we come in. What We've Built We enable the world’s leading electronics brands to shift from single-use to circular, customer‐centric business models. We’re at £70m ARR, profitable, growing fast, with 200,000+ active subscriptions across consumers and small businesses. Customers trust … with your 3PL partners Executive‐level communication - can hold your own with the CEO, SLT and Board Cross‐functional stakeholder management across Finance, Product, CX and Commercial Comfort operating without a fixed playbook - the role builds the playbook Opportunities & Benefits Fast-track your career – 40% of our employees are promoted ...

forward-thinking business undergoing significant growth and digital transformation. You will lead a global technical documentation function, driving the strategy, quality, and delivery of customer-facing product information across multiple international markets. This role offers the opportunity to shape the future of technical communication, digital content delivery, and documentation … methodologies. Supporting new product development and sustaining engineering projects across multiple business divisions. Developing KPIs and continuous improvement initiatives to enhance documentation quality and customer experience. Managing third-party suppliers, translators, and external documentation partners. Implementing robust document control processes to ensure consistency across global product portfolios. Creating ...