1 to 25 of 87 Permanent Customer Experience Jobs in Northern Ireland

Title: Customer Experience Cloud & AI SME Location: Remote/UAE/Portugal Company: Kompetenza Department: AI & Service Cloud Development Reports To: director R&D About Kompetenza Kompetenza is a Salesforce partner with a Center of Excellence in Portugal. We specialize in Salesforce FlexTeam solutions, Corporate Services Cloud … Employer of Record (EOR) services . Our mission is to help organizations transform customer experiences through intelligent self-service portals, AI automation, and digital engagement . Role Overview We are looking for a Customer Experience Cloud & AI SME to lead the design, development, and optimization of self ...

clients in the energy and utilities sector. Our team is leading significant digital transformation across our client organisations, including transforming the mobile app experience, the underlying technology platforms, and our ways of working. Energy and utilities organisations across the UK and Ireland are going through a fundamental transformation, with … strong focus on green energy transition (including electric vehicles and heat pumps), enhanced customer experience through digital and data enablement, digitalisation of aging grid and metering infrastructure, and increasing disruption from innovative new market entrants. Cognizant has active engagements with multiple energy and utilities clients across ...

Technical Account Manager - SaaS, Contact Centre, Software, API, VoIP Work at the forefront of Customer Experience (CX) Solutions. Leverage AI and modern technology. Future proof your career! REMOTE. UK ONLY. £40k - £50k plus bonus & benefits Our client is a market leader in Contact Centre and AI technology. They … partnered with global FTSE corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team. If you are looking for an exciting job opportunity that will ...

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre Work at the forefront of Customer Experience (CX) Solutions. Leverage AI and modern technology. Future proof your career! REMOTE. UK ONLY. £50k-£60k plus bonus & benefits Our client is a market leader in Contact Centre and AI technology. They … partnered with global FTSE corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team. If you are looking for an exciting job opportunity that will ...

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre Work at the forefront of Customer Experience (CX) Solutions. Leverage AI and modern technology. Germany. Fluent German Speaker. Remote German Language Grade: C1 and above Our client is a market leader in Contact Centre and AI technology. They are partnered … with global corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team. If you are looking for an exciting job opportunity that will future proof ...

Contract Manager at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization … will also be responsible for managing a high volume of account-related tasks centered on maximizing customer investment with HubSpot. This role is available for all work preferences @home @flex @office in Ireland In this role, you’ll get to: Own customer contract processes and renewals. Collaborate with ...

Contract Manager at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization … will also be responsible for managing a high volume of account-related tasks centered on maximizing customer investment with HubSpot. This role is available for all work preferences @home @flex @office in Ireland In this role, you’ll get to: Own customer contract processes and renewals. Collaborate with ...

Customer About iProov iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless … Chief Revenue Officer Location: Wework Waterloo, SE1 7ND - Hybrid Comp: Negotiable (Base) + OTE + Share Options + UK iProov Benefits The VP of Customer will lead and oversee the Customer Success, Pre-Sales, Post-Sales, and Solutions Consultancy teams to deliver exceptional customer experiences and drive ...

Senior Business Analyst in Kainos, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders … both business and technical, and for facilitating the analysis and design of cost-effective software solutions that impact users worldwide. **Minimum Requirements:*** **Experience in bespoke software delivery, operating as a part of an agile team working for an external customer** **(experience in a client-facing role ...

Role: Customer Success Associate Team: Growth Location: Remote/Hybrid working (UK-based). We are currently a remote-first organisation, but hybrid working may be an option in the future. Salary: Up to £34,000 depending on experience, plus equity Hours: Full-Time 37.5 hours per week … support with your application, please let us know in your application or throughout the process. The role As Vestd continues to grow its customer base of startups and founder-led businesses, we are expanding our Growth Customer Success team. This role sits at the heart of Vestd ...

Join our Service Operations team at Hillview House Newtownabbey as a Shift Lead and play a key role in delivering exceptional customer experience, strong operational governance, and high performing service delivery across a 24/7 environment. We're looking for a confident service leader who can guide … team, manage stakeholders, and maintain service stability during fast-paced operational activity and major incidents. What We're Looking For Experience leading service-focused technical or operational teams. Strong stakeholder management and escalation handling skills. Ability to balance major incident leadership with BAU service oversight. Excellent written and verbal ...

Join our Service Operations team at Hillview House Newtownabbey as a Shift Lead and play a key role in delivering exceptional customer experience, strong operational governance, and high performing service delivery across a 24/7 environment. We're looking for a confident service leader who can guide … team, manage stakeholders, and maintain service stability during fast-paced operational activity and major incidents. What We're Looking For Experience leading service-focused technical or operational teams. Strong stakeholder management and escalation handling skills. Ability to balance major incident leadership with BAU service oversight. Excellent written and verbal ...

Contract Manager at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization … will also be responsible for managing a high volume of account-related tasks centered on maximizing customer investment with HubSpot. This role is available for all work preferences @home @flex @office in our EMEA locations In this role, you’ll get to: Negotiate value-driven renewals and contract changes ...

Mercier Consultancy is excited to offer an opportunity for a Portuguese Speaking Customer Service Representative for our Client in the AI & Technology sector. In this key role, you will provide exceptional support to our Portuguese-speaking customers, assisting them with inquiries related to innovative AI products and technology solutions. … offerings, troubleshoot issues, and effectively respond to their questions regarding product features and usage. You will play a significant part in ensuring a positive customer experience while supporting technological advancements. Responsibilities Deliver high-quality customer service in Portuguese through phone, email, and chat regarding AI and technology ...

Fivetran co-selling alongside Snowflake and Databricks. This role helps to accelerate our growing sales engagements across these partners resulting in an improved customer experience and mutual revenue growth. This is a full-time, remote position based out of London. Technologies You’ll Use Salesforce, Crossbeam, Suger, Google … between Fivetran sales and our partner sales teams to ensure the Fivetran sales team is solution selling with our partners and delivering a delightful customer experience Focus on growing revenue growth and pipeline creation across both Fivetran and our Technology partners in the region Skills We’re Looking ...

Site Operations Coordinator, you are responsible for planning, briefing, and co-ordinating content updates for COS E-Commerce websites to achieve a relevant customer journey, optimising user experience and maximising sales while adhering to COS standards for quality at all times. In this role, you will work together … website according the COS brand ID and visual guidelines through content management system (Storyblok) Collaborate within your Regional E-Commerce Team to establish a customer journey that drives profitable E-Commerce selling towards the set targets and merchandise goals, ensure product enrichment to masimise selling potential Deliver weekly performance ...

Technical Account Manager - SaaS | Contact Centre Work at the forefront of CX Solutions. Leverage AI and modern technology. Future proof your career! Our client is a market leader in Customer Experience Engagement and AI technology. They are gorwing their team and looking for talented, enthusiastic and ambitious Technical … Account Managers to join their global customer team. If you are looking for an exciting job opportunity that will future proof your career, read on. The role of Technical Account Manager (TAM) is part of a professional services team and is a post-sales focused technical support and advisory ...

transforming how energy retailers operate, innovate and manage at scale. We help retailers lower operating costs, improve billing accuracy for consumers, and enhance customer experience through automation and AI‐driven insight, all underpinned by modern, cloud‐native architecture. ENSEK is at an exciting inflection point as we scale … enabling safe, scalable adoption of agentic AI and productivity tooling across product and engineering teams. Own “API as a Product” , accountable for external developer experience including documentation, consistency, tooling, SDKs, and API pricing and packaging. Own the end‐to‐end new customer onboarding platform , including configuration tooling, environment ...

transforming how energy retailers operate, innovate and manage at scale. We help retailers lower operating costs, improve billing accuracy for consumers, and enhance customer experience through automation and AI‐driven insight, all underpinned by modern, cloud‐native architecture. ENSEK is at an exciting inflection point as we scale … enabling safe, scalable adoption of agentic AI and productivity tooling across product and engineering teams. Own “API as a Product” , accountable for external developer experience including documentation, consistency, tooling, SDKs, and API pricing and packaging. Own the end‐to‐end new customer onboarding platform , including configuration tooling, environment ...

Senior Consultant, Customer Transformation, UX Product Manager, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: 1689938 At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse … working world. The opportunity This is your chance to join a team that’s transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer‐facing functions through developing and implementing Customer & UX strategies, digital solutions, user‐centric services, operating ...

Technical Account Manager at CreatorIQ, you'll serve as the senior technical partner for a portfolio of enterprise customers — sitting at the intersection of Customer Experience, Product, and Engineering. This is not a revenue-carrying role; there are no quotas, no upsell targets, no commission. You're here … make customers technically successful and to serve as the internal voice of their platform health. This role is critical to ensuring enterprise customer stability, technical confidence, and operational continuity across increasingly sophisticated customer environments. You'll partner closely with Customer Success Managers to ensure your accounts ...

only work with some of the world’s most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring … solve key business challenges, and provides ad-hoc analysis/insights to improve digital experiences. The BC's performance is based on account retention, customer utilization of the platform, and insights provided to customers. Responsibilities Teach clients how to analyze their data using the Quantum Metric platform to surface ...

growth phase. If you’re motivated by an environment that encourages professional progression and personal development, then we would love to hear from you! Customer Support Engineer BR-DGE is going through an exciting period of growth and to fuel this we are looking for an experienced Customer Support Engineer to take a leading role in helping our customers have a seamless experience using our platform. You will help our customers integrate with our growing range of products and services, while having a proactive attitude in diagnosing issues and driving solutions through to resolution. Responsibilities ...

Technical Account Manager London - Hybrid or UK - Remote About Snowplow Snowplow is the global leader in customer data infrastructure for AI, enabling every organisation to transform raw behavioural data into governed, high-fidelity fuel for AI-powered applications—including advanced analytics, real-time personalisation engines, and AI agents. Digital … Snowplow to collect and process event-level data in real time, delivering it securely to their warehouse, lake, or stream, and integrate deep customer context into their applications. Thousands of companies rely on Snowplow to uncover customer insights, predict customer behaviours, hyper-personalise customer experiences ...

Reports To Head of Business Development Location Hybrid Belfast head office and remote working Contract Type Permanent/Fixed Term Qualification Financial product delivery experience, Prince 2 practitioner (desirable but not essential) Salary Band Competitive, dependent on experience Role Purpose The Project Manager is responsible … readiness activities prior to product launch. Support post-implementation reviews to capture lessons learned and confirm realisation of intended business benefits. Ensure the best customer experience is delivered through our products and services supported by our IT/website/customer portal. Product Management Support Partner with ...