4 of 4 Permanent Customer Experience Jobs in Northern Ireland

commercial performance of the EANI EdIS contract, ensuring Bromcom meets all contractual obligations, service commitments, and governance standards. The role covers contract management, customer relationship leadership, service management support, and the executive oversight of delivery teams. You will be accountable for the contract s financial performance including reporting, compliance … date, this role requires an experienced governance leader with a strong background in large-scale service delivery, public-sector contracting, and enterprise-level customer engagement. The successful candidate will bring proven experience in contract governance, service assurance, customer management, and programme oversight. Key Responsibilities Leadership & Governance Provide ...

Join our French Customer Advisor team. As a customer advisor specialist, your daily responsibilities will include: ● Provide first-contact resolutions to customer queries ● Offer specialized customer support through written and phone communication ● Build a meaningful relationship, answering customers' questions in a courteous, friendly, and professional manner … Meet and exceed our customer service quality goals, compliance regulations, and productivity targets ● Create an amazing customer experience that people value and we are proud of ● Be responsible to follow the direction of the management and provide feedback ● Deal with English & French Speaking Calls. To succeed ...

start-up feedback, connection testing, error states Unit and component testing Evolving the UI as BFKI APIs and capabilities expand Must Have 2+ Years experience in a relevant role Languages and Frameworks JavaScript/TypeScript HTML CSS API Integration Experience with REST Understanding of query construction and result … Good to Know Modern Framework Experience React, Angular Modern Library Experience D3.js, Chart.js Modern UI Design Patterns WebSocket experience UX/CX design (e.g. Figma) OpenTelemetry Testing Framework Experience Unit: Jest E2E:Selenium, Playwright, Cypress Experience designing for WCAG compliance AWS or GCP Bonus Points ...

line with client contractual agreements. Call Monitoring and feedback in line with agreed quality framework, ensuring volume of calls scored and compliance/customer experience targets are both delivered monthly. Managing the floor ensuring consistency, adherence and discipline to company policies and procedures. Participate in planning and execution … Able to work on own initiative and manage own time and workload effectively. Confident decision maker, able to work on own initiative. Commercially aware, customer centric individual. Develop a good working internal relationship with stake holders. Creative problem solving skills Strong attention to detail and quality. Self-motivation with ...