14 of 14 Permanent Customer Experience Jobs in Northern Ireland

digital consultancy delivering cloud-native engineering, composable commerce, and enterprise digital transformation projects globally. Their teams work closely with major enterprise clients to deliver customer-focused digital experiences and modern platform solutions. The Role This is a Senior Business Consultant role working across enterprise digital transformation and commerce projects. … requirements gathering sessions Translate business requirements into user stories and delivery roadmaps Collaborate with architects, engineers, QA, and delivery teams Support digital commerce and customer experience initiatives Contribute to agile planning, backlog management, and sprint delivery Create high-quality documentation and delivery artefacts Build strong relationships with enterprise ...

Join our Service Operations team at Hillview House Newtownabbey as a Shift Lead and play a key role in delivering exceptional customer experience, strong operational governance, and high performing service delivery across a 24/7 environment. We're looking for a confident service leader who can guide … team, manage stakeholders, and maintain service stability during fast-paced operational activity and major incidents. What We're Looking For Experience leading service-focused technical or operational teams. Strong stakeholder management and escalation handling skills. Ability to balance major incident leadership with BAU service oversight. Excellent written and verbal ...

Join our French Customer Advisor team. As a customer advisor specialist, your daily responsibilities will include: ● Provide first-contact resolutions to customer queries ● Offer specialized customer support through written and phone communication ● Build a meaningful relationship, answering customers' questions in a courteous, friendly, and professional manner … Meet and exceed our customer service quality goals, compliance regulations, and productivity targets ● Create an amazing customer experience that people value and we are proud of ● Be responsible to follow the direction of the management and provide feedback ● Deal with English & French Speaking Calls. To succeed ...

incidents and requests. This role combines hands-on troubleshooting with mentoring analysts, ensuring adherence to IT Service Management (ITSM) best practices and delivering exceptional customer service. The IT Service Desk operates on a weekly rotational schedule to ensure full coverage and support. Team members work shifts between … gaps in workflows and recommend enhancements to improve efficiency and service quality. Mentoring: Support and guide junior analysts, sharing expertise and promoting best practices. Customer Communication: Maintain clear and proactive communication with customers regarding incident status and resolution timelines. Project Support: Participate in IT projects, ensuring readiness ...

environments and optimise Microsoft 365 services. Automate deployments and infrastructure using Infrastructure as Code (IaC) tools. Cybersecurity: Implement and maintain security controls to protect customer data and business operations. Conduct security audits, vulnerability assessments, and ensure compliance with standards like PCI-DSS. Respond to incidents and maintain business continuity … Leadership: Collaborate closely with retail operations and supply chain teams to align IT solutions with business needs. Evaluate and integrate emerging technologies to enhance customer experience and operational efficiency. Required Skills & Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related discipline. Minimum of 5 years ...

systems that drive client enablement, licensing, reporting and invoicing. This is at the heart of turning a great product into a great customer experience and to generate revenue. Key Responsibilities: Process Optimisation: Identify and define how commercial requirements can be translated into smart, low-friction but high-impact … configuration of the licensing and reporting platform, ensuring new product codes and fee changes are implemented without error. Reporting Maintenance: Monitor and calibrate the customer reporting interface to capture evolving consumption models (e.g., tracking API usage vs. terminal logins). Invoicing Integrity: Audit the data flow between licensing agreements ...

With a strong presence locally and part of a wider international group, they are investing heavily in AI, data, and cloud capabilities to enhance customer experience and modernise their platforms. This is a key opportunity to join a growing function at the forefront of driving innovation across … across AI, data, cloud, and platform transformation. You'll play a key role in advancing AI adoption across the organisation, including initiatives such as customer-facing chatbots, smart assistants, and emerging agentic AI solutions. Working closely with senior stakeholders, technical teams, and business units ...

line with client contractual agreements. Call Monitoring and feedback in line with agreed quality framework, ensuring volume of calls scored and compliance/customer experience targets are both delivered monthly. Managing the floor ensuring consistency, adherence and discipline to company policies and procedures. Participate in planning and execution … Able to work on own initiative and manage own time and workload effectively. Confident decision maker, able to work on own initiative. Commercially aware, customer centric individual. Develop a good working internal relationship with stake holders. Creative problem solving skills Strong attention to detail and quality. Self-motivation with ...

Description Join our Service Operations team at Hillview House Newtownabbey as a Shift Lead and play a key role in delivering exceptional customer experience, strong operational governance, and high performing service delivery across a 24/7 environment. We're looking for a confident service leader ...

Join our Service Operations team at Hillview House Newtownabbey as a Shift Lead and play a key role in delivering exceptional customer experience, strong operational governance, and high performing service delivery across a 24/7 environment. We're looking for a confident service leader who can guide ...

Join our Service Operations team at Hillview House Newtownabbey as a Shift Lead and play a key role in delivering exceptional customer experience, strong operational governance, and high performing service delivery across a 24/7 environment. We're looking for a confident service leader who can guide ...

Enso Recruitmentare delighted to be working with agrowing IT services organisation who are continuing to invest in their support and customer operations team. They are now seeking a Service Desk Engineer (Level 1) to join their collaborative technical support function. This is an excellent opportunity for someone early … their IT career to gain hands-on experience across a wide range of technologies while developing their technical and customer support skills within a supportive team environment. The Opportunity Youll act as the first point of contact for IT support queries, helping users resolve technical issues efficiently while ...

most recognisable brands across Retail, Hospitality, and Banking. Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service. What’s in it for you? Company vehicle and fuel card Monthly … work with high-profile customers The Role As a Field Service Engineer, you will be working on the road, representing Barron McCann at customer sites across the Belfast region. You will be diagnosing, repairing, installing, and maintaining EPoS and IT equipment while delivering a first-class customer experience. ...

Role Our client is seeking an experienced IT Application Support Engineer with German language proficiency (B2 or above) to join the EMEA Customer Care division. In this role, you will be part of a dynamic team operating in a high-profile, mission-critical healthcare environment , where precision and responsiveness … continuous improvement . Access opportunities for professional growth , skill development, and career progression. Engage with a diverse, motivated team committed to delivering exceptional customer experiences. Languages required: English (B2 or greater) German (B2 or greater) Your Responsibilities: First-Line Support : Act as the initial point of contact for application ...