1 to 25 of 27 Permanent Customer Experience Jobs in Northern Ireland

Customer Experience Manager The Customer Experience Manager is responsible for oversight and management of PharosIQ’s clients, who are vendors for some of the largest technology firms in the world. This role focuses on the development of close relationships with these contacts, instilling the trust … other internal teams will lead to the success of the chosen applicant. Emphasis is placed on timely project turnaround and creating a frictionless customer experience. About pharosIQ: pharosIQ is a global leader in "intent-to-purchase" lead generation, provides insights and demand for B2B sales and marketing success. Leveraging ...

Technical Account Manager - SaaS, Contact Centre, Software, API, VoIP Work at the forefront of Customer Experience (CX) Solutions. Leverage AI and modern technology. Future proof your career! REMOTE. UK ONLY. £40k - £50k plus bonus & benefits Our client is a market leader in Contact Centre and AI technology. They … partnered with global FTSE corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team. If you are looking for an exciting job opportunity that will ...

valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate … working stipend. About the role We're hiring our first Sales Enablement - Expansion to build the foundation of how ElevenLabs enables its global Customer Success and AE teams to drive adoption, expansion, and retention. This is a 0-to-1 builder role. You will define the strategy, build ...

Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer … Description You will be: Successfully managing the delivery of Version 1’s Oracle Cloud ERP/HCM/EPM projects. Working with the customer to confirm scope and goals, objectives and business justification and secure resources (people and budget) Leading, overseeing the progress of project plans, in-line with ...

will be joining a small but dedicated team focused on improving, automating and growing our support service. Our goal is to create positive customer experiences while delivering support in the most efficient and effective way possible. This is not a traditional service desk role. You do not need … support reporting and service improvement activities. Build trusted working relationships with Subject Matter Experts across the business to ensure timely responses and resolution of customer issues. Proactively follow up on outstanding actions, maintaining momentum and removing barriers to progress. Communicate clearly and professionally with clients throughout the lifecycle ...

powering digital commerce but managed largely with self managed API integrations. Nash approaches last mile orchestration with information completeness solutions from checkout, courier management, customer engagement, and post-purchase experience. Doing this enables merchants and customers to capture immense efficiencies, drive better customer experience, reliability and business … double digit percentage of every physical last-mile transaction. We achieve this by providing top of the market modules for each step of the customer journey and leveraging the network effects from having more information that allows traditional competitors to collaborate. It’s a big mission ...

powering digital commerce but managed largely with self managed API integrations. Nash approaches last mile orchestration with information completeness solutions from checkout, courier management, customer engagement, and post-purchase experience. Doing this enables merchants and customers to capture immense efficiencies, drive better customer experience, reliability and business … double digit percentage of every physical last-mile transaction. We achieve this by providing top of the market modules for each step of the customer journey and leveraging the network effects from having more information that allows traditional competitors to collaborate. It’s a big mission ...

Customer Success Remote working Hourly paid - PAYE contract up to £13.60 per hour 12 months ASAP start Are you passionate about customer service and success within the recruitment tech market? We may have a contract for you! Certain Advantage working with a technology partner within the recruitment group … looking for a contractor to work for a year as a Customer Success professional. This is a remote based role in the UK, or potentially Ireland for a years contract and would suit a previous candidate within the customer success/sales/marketing and recruitment knowledge. ...

Customer Success Remote working Hourly paid - PAYE contract up to £13.60 per hour 12 months ASAP start Are you passionate about customer service and success within the recruitment tech market? We may have a contract for you! Certain Advantage working with a technology partner within the recruitment group … looking for a contractor to work for a year as a Customer Success professional. This is a remote based role in the UK, or potentially Ireland for a years contract and would suit a previous candidate within the customer success/sales/marketing and recruitment knowledge. ...

systems that drive client enablement, licensing, reporting and invoicing. This is at the heart of turning a great product into a great customer experience and to generate revenue. Key Responsibilities: Process Optimisation: Identify and define how commercial requirements can be translated into smart, low-friction but high-impact … configuration of the licensing and reporting platform, ensuring new product codes and fee changes are implemented without error. Reporting Maintenance: Monitor and calibrate the customer reporting interface to capture evolving consumption models (e.g., tracking API usage vs. terminal logins). Invoicing Integrity: Audit the data flow between licensing agreements ...

believe Technology will enable us to deliver a step change in the pub experience. We obsess over building best in class user and customer experiences across our digital products. We will live up to being the pride of British hospitality by making sure we deliver digital products that … ensure our customers come back time and time again. Job Description To develop and maintain high quality and innovative Technology solutions providing marketing leading customer and colleague experiences To collaborate with teams in product, delivery, test and service to deliver scalable and secure solutions in line with business ambitions ...

line with client contractual agreements. Call Monitoring and feedback in line with agreed quality framework, ensuring volume of calls scored and compliance/customer experience targets are both delivered monthly. Managing the floor ensuring consistency, adherence and discipline to company policies and procedures. Participate in planning and execution … Able to work on own initiative and manage own time and workload effectively. Confident decision maker, able to work on own initiative. Commercially aware, customer centric individual. Develop a good working internal relationship with stake holders. Creative problem solving skills Strong attention to detail and quality. Self-motivation with ...

goals. Our CEO, Mark Clisby says...’As part of the Field Sales team you will be working with a team of high performing, passionate customer centric individuals. We work as #Oneteam supporting one another to achieve our goals.’ About the Role: As a key player in our Field Sales … company-provided leads, you'll open doors to new clients. Tailoring Solutions: Engage in face-to-face and virtual consultations to fully understand customer needs and offer tailored digital marketing solutions. Closing Deals: Presenting, negotiating, and sealing the deal with new and existing clients to drive revenue growth. Client ...

highly available voice and collaboration solutions for financial markets participants. The CTO will align technology investments with commercial goals, product roadmap, regulatory requirements, and customer needs, acting as a bridge between technical execution, commercial strategy and clients. Serving as a key member of the operating leadership team … availability architecture. Maintain compliance with applicable regulatory, privacy, and data retention obligations relevant to financial markets customers. Own leadership response during major incidents and customer‐impacting events. Engineering Leadership & Talent Act as the bridge across global engineering sites Recruit, mentor, and lead high‐performing engineering teams while implementing scalable ...

around the world and supercharging our tech with machine learning and generative AI functionality. Streamba is a very exciting place to be at. The Customer Success Engineer (CSE) role provides our customers with deep subject matter expertise on cloud platforms, product solutions and best practices. Our CSEs ensure successful … your passport ready to travel the world from Australia to Trinidad, the US to Qatar, and beyond. What you will be doing As a Customer Success Engineer at Streamba, you will play a critical role in ensuring that our customers realise maximum value from our products. You will ...

around the world and supercharging our tech with machine learning and generative AI functionality. Streamba is a very exciting place to be at. The Customer Success Engineer (CSE) role provides our customers with deep subject matter expertise on cloud platforms, product solutions and best practices. Our CSEs ensure successful … your passport ready to travel the world from Australia to Trinidad, the US to Qatar, and beyond. What you will be doing As a Customer Success Engineer at Streamba, you will play a critical role in ensuring that our customers realise maximum value from our products. You will ...

business from existing relationships and actively seeking new sales opportunities. In this role, you will liaise with cross-functional teams to improve the entire customer experience. The successful candidate will have an excellent track record of success and closing deals. A market leading salary will be on offer. Contact ...

business from existing relationships and actively seeking new sales opportunities. In this role, you will liaise with cross-functional teams to improve the entire customer experience. The successful candidate will have an excellent track record of success and closing deals. A market leading salary will be on offer. Contact ...

sector organisation based in Belfast is seeking an experienced Systems Project Manager to lead the end-to-end delivery and implementation of a critical Customer Relationship and Case Management System (CRM/CMS). This is a hands-on role where you will drive the practical implementation … process re-engineering across diverse teams. You will work closely with senior leadership to ensure successful system adoption, automation, and deliver improved user and customer experiences. Key Responsibilities Project Delivery: Lead the end-to-end implementation of the new CRM/CMS platform, managing configuration, integration's, data migration ...

Token Metrics is looking for an intern to join our Product Management team. The Product Manager intern will be responsible for improving customer experiences, generating new product ideas, outlining detailed product strategies, executing and overseeing technical development of products end-to-end. The Product Manager intern will need … Acting as a product evangelist and representing the company at public events. Requirements Degree in Computer Science, Engineering, or a related field. Previous strong experience in a product development. Proven product development ability. Strong Technical background with experience in software development or web technologies. Attention to detail ...

Join our team at Concentrix, supporting a leading telecommunications provider. As a Customer Sales Advisor, you'll manage inbound calls from customers nearing contract end dates and also handle leads from service teams. Your role focuses on retaining and enhancing customer relationships through effective questioning and upselling additional … products. Key Responsibilities: Customer Engagement & Retention: Deliver exceptional support by understanding customer needs during contract renewals and building long-term relationships. Sales & Upselling: Utilize effective questioning to identify opportunities and recommend additional products, enhancing customer experience. Lead Management: Actively contact customers using leads generated by the service ...

project activities are successfully completed and are aligned to Bank/Group strategy and values, and the achievement of agreed costs, benefits and customer outcomes. Your skills: Your areas of knowledge and expertise that matter most for this role: Essential Significant Project Manager experience demonstrating successful delivery … material changes across an organisation. Experience of methodologies and tools which support project delivery e.g. Waterfall/Agile, Confluence/JIRA. Working across a diverse range of business units and stakeholders (including geographically dispersed teams) to positively influence outcomes. Evidence of shaping and implementing innovative solutions which challenge ...

technical architecture planning Support sales and marketing teams Skills You're a strong individual contributor with acute leadership skills Multiple years of industry experience in a full stack web app development role (ideally in SaaS) Great knowledge of TypeScript/JavaScript and an appreciation for the language Appreciation … design and digital product craftsmanship Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users This is an in-person role based at our Central London office (Chancery Lane). Our team comes together in the office on Tuesdays ...

digital insurance with us Were a cutting-edge digital insurance software company partnering with some of the largest global insurers to transform how customers experience insurance online. From seamless purchase journeys to powerful loyalty and engagement platforms, our technology is reshaping an entire industry. At DotSys, part … based applications Enhancing and evolving existing systems using the latest technologies Investigating, diagnosing, and resolving software issues Contributing to products that deliver exceptional customer experiences at scale This is your chance to work on meaningful projects that reach millions of users globally. What Youll Bring Essential Criteria ...

based applications. Enhance and evolve existing systems using cutting-edge technologies. Investigate, diagnose, and resolve software issues. Contribute to products that deliver exceptional customer experiences at scale. Work on meaningful projects that reach millions of users globally. Required Skills & Qualifications: Minimum 2:1 Honour’s degree in Computer Science … related discipline. 2+ years of experience in a software development role. Strong knowledge of programming languages such as ASP.NET, VB.NET, C, C#, or Java. Solid understanding of databases and SQL. Familiarity with the Software Development Life Cycle (SDLC). Excellent organisation, planning, and time management skills. Desirable: Experience ...