25 of 25 Permanent Customer Experience Jobs in Northern Ireland

also investing heavily in AI and tech innovation and this role sits right in the middle of that. About the role: The Digital Customer Experience Apprentice will create the how-to content that becomes our Training Academy, help customers through the support channel, and work with the customer success team to make sure customers are getting the full value of the platform. This is a hands-on content and customer role, and you will use AI tools every day as part of it. The apprenticeship qualification alongside it is the Level 3 Digital and AI Support ...

Customer Success Manager - SaaS Join a fast-growing technology business delivering an innovative SaaS platform that helps organisations measure, manage and report on their social, economic and environmental impact. This is an opportunity for an experienced Customer Success Manager or Account Manager to manage an established portfolio … Next Employer Our client is an innovative technology business providing a secure and scalable SaaS platform to organisations across the UK. With an established customer base and ambitious growth plans, this is an opportunity to join a small, collaborative team at an exciting stage of the company's development. ...

Customer Success Manager Belfast - Hybrid Competitive salary MCS are delighted to be supporting an innovative, purpose driven organisation in the appointment of a Customer Success Manager . This is an exciting opportunity to join a growing technology business that helps organisations understand, manage and report on their social … used by organisations across the UK to deliver measurable outcomes through social value reporting, employee engagement and community investment. About the Role As Customer Success Manager, you will act as a trusted advisor to a portfolio of customers, developing strong relationships and helping them maximise the value they receive ...

experienced QA/Test Analyst with a passion for delivering high-quality digital experiences? Do you enjoy working across website transformations, CMS implementations, and customer-facing digital platforms? At Expleo , we're looking for a proactive and detail-oriented QA professional to play a key role in ensuring … exciting opportunity to work on a high-profile digital programme, collaborating with business analysts, developers, stakeholders, and third-party suppliers to deliver a seamless customer experience. If you thrive in fast-paced environments and enjoy owning the testing lifecycle from planning through to release, we'd love to hear ...

week in Manchester or Belfast Office Employment Type: Full-Time, Permanent Products Owned: ANSEL (AI SOC automation platform) and theCloudGuardPortal Salary: Competitive, dependent on experience About the Role This is a newly created role and the first dedicated product management position atCloudGuard. ANSEL , our AI-driven SOC automation platform … running live, are wherethe majority ofour intellectual property and commercial value sit. The Product Manager will own bothendto end: the strategy, the roadmap, the customer insight that shapes them, and the discipline that gets them shipped. You will report directly to the CTO and work across engineering, SOC operations ...

users and digital product teams to innovate seamlessly and support Allstate’s Consumer Connected Cloud mission. The ecosystem is designed to create a frictionless experience for its user community. As the Digital Product Manager Expert for a defined area of the enterprise Infrastructure as Code and Engineering as Code … measured through practical improvements in infrastructure delivery, including fewer manual hand-offs, greater reuse of approved components, more consistent application of controls, simpler customer experiences, stronger recovery capabilities and increased adoption of code-driven engineering practices.**Key responsibilities** * Own and communicate the product strategy, vision and roadmap ...

there may be opportunities to move to another position at grade in any directorate where there is a match between individual skill sets and experience, providing personal development opportunities for a wide-ranging and varied career and supporting the organisation in the most effective use of strategic leadership experience … Technology Service, acting as a strategic enabler for the organisation. Success goes beyond delivering ICT support metrics and requires a strong focus on the experience of staff and end users who rely on digital services to support teaching, learning, and administration. The postholder must balance operational excellence ...

including SIX, HSBC, Deutsche Bank and Anthemis, TAINA has spent over a decade building enterprise-grade tax operations technology, helping organisations reduce risk, improve customer experience and transform compliance operations. Today, we are entering our next chapter. We are building what we believe will become the world … global financial ecosystem. As we bring this category-defining platform to market, we are seeking an exceptional Go-To-Market Lead with proven experience launching and scaling AI-native enterprise products. The Opportunity This is not a traditional sales or marketing role. We are looking for an executive-level ...

Delivery Manager. You will take on broader management responsibilities beyond the agile team as required and actively contribute to the Management capability. Experience in bespoke software delivery,operating as a part of an agile team working for an external customer(experience in a client-facing role … consulting environment is a must-have).MINIMUM REQUIREMENTSSC clearance eligibility is mandatory. Minimum 3 years of experience in a similar role preferably with UK healthcare organizationsMinimum 3 years of experience in delivering bespoke software projects from scratch, using agile methodologies for external customers. Strong experience in customer ...

/autoscaling problems. Participate in an on-call rotation (including weekends) and drive incident response from detection through resolution, with a primary focus on customer experience and minimizing impact. Drive improvements to disaster recovery, failover, and incident management processes across multi-region deployments. Build and maintain automation scripts … teams to implement and improve reliability, observability, and performance best practices. Contribute to continuous improvement initiatives across infrastructure, tooling, and process. Communicate clearly with customer-facing stakeholders when incidents require external status updates or written incident summaries. What You'll Need: 5+ years of relevant experience in Site ...

tactical and strategic skills who will be instrumental in developing our future support strategy and will be responsible for delivering a high level of customer service to large enterprise customers. This position will manage a team of Product Support Engineers assisting clients in the US (covering hours … 00pm GMT) which includes, but is not limited to; managing procedures related to the identification, prioritization and resolution of customer requests, ticket monitoring, tracking, coordination of Support resources and the ability to communicate information at all levels (customer, engineering, and executive). Your day-to-day Work collaboratively ...

delivery of consulting initiatives. You'll also manage, coach and develop a small number of staff, with a focus on managing employee performance Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … have). Healthcare or Public sector experience. Responsible for owning the end-to-end product backlog and taking responsibility for story quality and maturity. Experience in shaping the approach taken in a range of phases of the software development lifecycle - such as analysis, acceptance, launch and live ops. Responsible ...

initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum (Essential) Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). Defence sector experience. Active DV clearance. Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes Accomplished at modelling ...

largest and most critical digital infrastructures. Our Networks Data & AI team transforms vast volumes of network data into insights, products and solutions that improve customer experience, drive operational efficiency and help shape the future of connectivity.We're looking for a Data Science Manager who can combine technical excellence … products that support strategic decision-making across Networks and BT Group.Working with large-scale network datasets to identify opportunities to improve efficiency, performance and customer outcomes.Collaborating with engineering, architecture, product and business stakeholders to deliver end-to-end solutions.Communicating complex technical findings through compelling data storytelling, visualisation and clear ...

fully utilise Lightspeed’s suite of tools. Monitor and analyse account performance, tracking metrics such as Monthly Recurring Revenue (MRR), Net Retention Rate (NRR), customer health, and engagement. Proactively manage churn and satisfaction, identifying trends, resolving issues, and strengthening long-term client relationships. Negotiate and close agreements, securing favourable … consistently achieving renewal, retention, and growth targets. And a little bit of.... Contribute to and execute sales and marketing initiatives aimed at enhancing the customer experience and increasing Lightspeed's Monthly Recurring Revenue (MRR). What you need to bring: Fluency in French Demonstrated success in quota-carrying ...

within our Multi-Functional Teams (MFTs), ensuring all SAP developments align with our \"Fit-to-Standard\" approach to minimize local customization while putting the customer experience & overall operational efficiency at the heart of everything | Compromise finder is a key word for your position.* **Executive Communication … this alone will be used for vetting purposes.*****Essential*** A degree in Computer Science, Manufacturing Engineering, or Logistics and a minimum of 8 years' experience in complex, high-regulation industries such as Aerospace, Automotive, or Defense to include management/project management responsibility.* Proven ability to navigate SAFe/ ...

within our Multi-Functional Teams (MFTs), ensuring all SAP developments align with our "Fit-to-Standard" approach to minimize local customization while putting the customer experience & overall operational efficiency at the heart of everything ⇒ Compromise finder is a key word for your position. Executive Communication … high-level business acumen therefore candidates must: Possess a Degree in Computer Science, Manufacturing Engineering, or Logistics with a minimum of 3 years of experience in complex, high-regulation industries such as Aerospace, Automotive, or Defense to include management/project management responsibility. OR Have lesser qualifications with ...

service to large enterprise customers. You will lead a team of Product Support Engineers supporting clients in the US, coordinating responses, and communicating across customer, engineering, and executive levels. Day-to-day, you’ll partner with Product Management, Engineering, and Operations to optimise customer experience, use data ...

heart. We are seeking a commercially minded technology and transformation leader with a track record of delivering major technology-enabled change in a complex, customer-focused organisation. The successful candidate will connect technology, data, processes and people—whether working remotely or on site—to improve customer experience ...

offices across the UK. You will translate complex business challenges into ML/AI solutions and drive end-to-end data products that improve customer experience and operational efficiency. You will guide the design and delivery of innovative AI initiatives, collaborate with engineers and product teams, and communicate ...

across a major website and digital platform initiative. You will own testing lifecycles, collaborate with business analysts, developers and suppliers, and ensure high-quality customer experiences. The role focuses on CMS-driven testing, accessibility, and end-to-end validation, with a hybrid setup requiring 3 days onsite in Belfast ...

automation with Robotics and Artificial Intelligence. At Aflac Northern Ireland we are utilising Pega to develop smart technology solutions that will directly improve our customer experience. And if Pega is not something you have commercial experience with, we will provide full training and certification … will be the first step of a continuous learning journey at Aflac Northern Ireland! What you’ll be doing Delivering high-quality, tested, secure customer-centric solutions using the Pega platform Integration of different technical components (web, API, database, UI, etc) to develop full-stack capabilities for Pega solutions ...

deliver products that help accountants, payroll bureaus, and businesses across the UK and Ireland work smarter and win more. Our innovative solutions and outstanding customer experiences enable our customers to run their businesses efficiently and serve their customers brilliantly. We believe understanding is the difference between working and winning. … Role This role sits within Engineering and works day-to-day alongside Customer Success, acting as the technical bridge between the two teams. The Application Technical Support Engineer is the go-to person for customer-reported issues – debugging problems, interrogating data, building internal tooling, and making sure nothing ...

value to the UK with our products and services. Base location: Belfast, Northern Ireland (Hybrid) Special Position Requirements Given the critical nature of the customer issues supported, some after-hours/weekend work will be required. Participation in the 24 x 7 telephone support Rota is mandatory for this … provide World class Support for all Thales products. Thales is a leading global provider of data protection solutions with more than 40 years’ experience securing the world’s most sensitive information. Our customers—businesses, governments, and technology vendors with a broad range of challenges use Thales e-Security products ...

will act asthe bridge between business operations and technology, working closely withdepartmental leaders to understand challenges, identify opportunities anddeliver transformation initiatives that improve efficiency, customer experienceand commercial outcomes. Rather thanbuilding technology solutions yourself, you will focus on setting priorities,coordinating stakeholders, managing delivery partners and ensuring investmentsgenerate measurable business … transformation planning. Help define the futuretechnology operating model and long-term strategy About You We're interestedin people who combine strong commercial awareness with experience leadingchange and transformation programmes. You may currentlybe working as a: Digital TransformationLead Business Transformation Manager Technology Business Partner Head of Business Systems Change & Transformation ...