1 to 25 of 82 Permanent Customer Experience Jobs in Northern Ireland

Bangalore, India. TRG Screen is a portfolio company of Vista Equity Partners, one of the world’s largest and most respected private equity firms. Customer Success Analyst Role Overview As a Customer Success Analyst, you will work directly with customers to ensure they have realized maximum value from … platform. Working in partnership with Customer Care, Sales, Professional Services, and Managed Services teams, you will help our customers achieve business goals and program impact while driving retention and growth for TRG Screen. You will be responsible for delivering an optimal customer experience, fostering positive customer ...

also investing heavily in AI and tech innovation and this role sits right in the middle of that. About the role: The Digital Customer Experience Apprentice will create the how-to content that becomes our Training Academy, help customers through the support channel, and work with the customer success team to make sure customers are getting the full value of the platform. This is a hands-on content and customer role, and you will use AI tools every day as part of it. The apprenticeship qualification alongside it is the Level 3 Digital and AI Support ...

Customer Success Manager - SaaS Join a fast-growing technology business delivering an innovative SaaS platform that helps organisations measure, manage and report on their social, economic and environmental impact. This is an opportunity for an experienced Customer Success Manager or Account Manager to manage an established portfolio … Next Employer Our client is an innovative technology business providing a secure and scalable SaaS platform to organisations across the UK. With an established customer base and ambitious growth plans, this is an opportunity to join a small, collaborative team at an exciting stage of the company's development. ...

Customer Success Manager Belfast - Hybrid Competitive salary MCS are delighted to be supporting an innovative, purpose driven organisation in the appointment of a Customer Success Manager . This is an exciting opportunity to join a growing technology business that helps organisations understand, manage and report on their social … used by organisations across the UK to deliver measurable outcomes through social value reporting, employee engagement and community investment. About the Role As Customer Success Manager, you will act as a trusted advisor to a portfolio of customers, developing strong relationships and helping them maximise the value they receive ...

individual productivity. Job Objectives & Responsibilities Conduct monthly operational performance reviews, analysing KPIs, SLA achievement, alarm volumes, response times, staffing utilisation, absence trends, and customer service metrics, presenting findings and improvement plans to senior management. Lead the investigation, analysis and reduction of false alarms across all client accounts, identifying root … continual improvement. Drive a culture of continuous improvement by analysing operational data, identifying trends and implementing initiatives to improve productivity, service quality and customer satisfaction. Lead customer service review meetings, ensuring actions are tracked, completed and aligned with contractual expectations. Support new business mobilisations, client onboarding activities ...

Director Data & Analytics API Experience - Data ServicesSkip to main contentBy clicking “Accept All Cookies,” you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.# CareersDirector Data & Analytics API Experience - Data Services page is loaded## Director … Data & Analytics API Experience - Data ServicesApplylocations: Belfast - Millennium Housetime type: Full timeposted on: Posted Todayjob requisition id: 34591**Director Data & Analytics API Experience - Data Services****Background:**CME Group runs some of the world’s largest and most important trading venues, including derivatives exchanges, FX/FI platforms. ...

costly and challenging to scale. Our ambition is to build technology that equips more people with the power to reach, captivate, and inspire audiences. Customer Success at HeyGen exists to ensure customers realize measurable business value from the platform, not just product adoption. HeyGen is not just a video … creation tool. It is an operational capability that changes the cost, speed, scalability, and global consistency of video production across an organization. Customer Success owns making that transformation real after the sale. We are hiring a UK-based, French-speaking Enterprise Customer Success Manager (contract engagement ...

costly and challenging to scale. Our ambition is to build technology that equips more people with the power to reach, captivate, and inspire audiences. Customer Success at HeyGen exists to ensure customers realize measurable business value from the platform, not just product adoption. HeyGen is not just a video … creation tool. It is an operational capability that changes the cost, speed, scalability, and global consistency of video production across an organization. Customer Success owns making that transformation real after the sale. We are hiring a UK-based, French-speaking Enterprise Customer Success Manager (contract engagement ...

week in Manchester or Belfast Office Employment Type: Full-Time, Permanent Products Owned: ANSEL (AI SOC automation platform) and theCloudGuardPortal Salary: Competitive, dependent on experience About the Role This is a newly created role and the first dedicated product management position atCloudGuard. ANSEL , our AI-driven SOC automation platform … running live, are wherethe majority ofour intellectual property and commercial value sit. The Product Manager will own bothendto end: the strategy, the roadmap, the customer insight that shapes them, and the discipline that gets them shipped. You will report directly to the CTO and work across engineering, SOC operations ...

comes to building world-class professional communities, The Alliance is leading the way. From Product Marketing and Sales Enablement to Product-Led Growth, AI, Customer Success, and CMOs, we're home to some of the most engaged and influential communities in the industry. With 160,000+ professionals across … fastest-growing start-ups, including TikTok, Microsoft, Peloton, and Uber . The Role We are on look out for a detail-driven, proactive Customer Support Executive to join our vibrant Customer Success team. In this role, you will serve as the primary point of contact across our support ...

Business Analyst in our client, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders … both business and technical, and for facilitating the analysis and design of cost-effective software solutions that impact users worldwide. Minimum Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role ...

marketing and digital product development. You will maximise online revenue across the websites, print-to-digital offerings and wider digital portfolio, while keeping the customer experience seamless and delivering measurable commercial growth. A key understanding of data is essential, particularly around maintaining and updating website products. It will … responsive and SEO compliant Monitor website performance, uptime, page speed and usability Maintain and shape the online content and UX journey for a seamless customer experience Create and execute promotional activity and concepts to drive customer engagement Manage the digital marketing calendar to keep everything on track ...

Role: Customer Success Associate Team: Growth Location: Remote/Hybrid working (UK-based). We are currently a remote-first organisation, but hybrid working may be an option in the future. Salary: Up to £34,000 depending on experience, plus equity Hours: Full-Time 37.5 hours per week … support with your application, please let us know in your application or throughout the process. The role As Vestd continues to grow its customer base of startups and founder-led businesses, we are expanding our Growth Customer Success team. This role sits at the heart of Vestd ...

across 15+ data centers. Backed by $130M in funding, we're shaping the future of how the world connects. About the Role At PubNub, customer growth is a key part of our go-to-market strategy. As our Customer Lifecycle Marketing Manager, you'll own the marketing programs … more of our platform, realize greater value, expand their usage, and stay engaged throughout their journey. You'll lead lifecycle marketing initiatives focused on customer health, retention, expansion, and re-engagement, working closely with Customer Success, Account Managers, and our Go-to-Market Engineering (GTME) team. Success ...

looking for a Marketing Technology, Data & Automation Manager to join our Imaging & Analysis business. This is an exciting opportunity to shape how marketing technology, customer data and automation are used across a global, technology-led organisation. You will manage and optimise our marketing technology platforms, improve the quality … customer data, and help our marketing teams deliver more effective campaigns and customer experiences. Working with regional and segment marketing teams, Business Systems and external partners, you will connect technology, data and people to support business growth and marketing performance. The opportunity Reporting to the Senior Marketing Communications ...

ecosystem and develop the marketing function required for DisplayNote’s next stage of growth.**Job Description:**## **About DisplayNote**DisplayNote builds the software experience layer for shared meeting rooms and learning spaces. Think of DisplayNote as the Apple CarPlay of shared spaces. The display, hardware and meeting platform … change, but DisplayNote creates a familiar, secure and consistent experience for the person using the room.Our two core platforms—Launcher and Montage—help organisations start meetings, share content, manage rooms centrally and create more predictable experiences across classrooms, meeting rooms and shared spaces. DisplayNote technology is embedded in hundreds ...

part of their expansion, they are seeking an experienced Head of Digital to lead their online growth strategy, optimise website performance and deliver exceptional customer experiences across all digital channels. This is an exciting opportunity for a digital professional looking to take the next step in their career, with … expertise. You will be responsible for maximising online sales and profitability through the continuous development of e-commerce platforms, digital marketing activity and the customer journey. Working closely with directors, sales teams, customer service and external partners, you will identify opportunities to drive traffic, improve conversion rates ...

including SIX, HSBC, Deutsche Bank and Anthemis, TAINA has spent over a decade building enterprise-grade tax operations technology, helping organisations reduce risk, improve customer experience and transform compliance operations. Today, we are entering our next chapter. We are building what we believe will become the world … global financial ecosystem. As we bring this category-defining platform to market, we are seeking an exceptional Go-To-Market Lead with proven experience launching and scaling AI-native enterprise products. The Opportunity This is not a traditional sales or marketing role. We are looking for an executive-level ...

Zillow, and Dropbox. Our global data network processes trillions of messages each month with sub-100 ms latency across 15+ data centers. As our Customer Lifecycle Marketing Manager, you'll own the marketing programs that help customers adopt more of our platform, realize greater value, expand their usage … stay engaged throughout their journey. You'll lead lifecycle marketing initiatives focused on customer health, retention, expansion, and re-engagement, working closely with Customer Success, Account Managers, and our Go-to-Market Engineering (GTME) team. Success in this role means improving Net Revenue Retention (NRR), reducing preventable churn ...

teams and are expected to be technically proficient when representing our products to our customers. The opportunity: As the Staff Product Manager for OpenTelemetry Experience, you ll own the end-to-end journey for helping people and agents instrument workloads and successfully send useful OpenTelemetry data to Grafana Cloud. … injection, or client-side OpenTelemetry Collectors. Each path presents different decisions, deployment requirements, configuration steps, and potential failure modes. You ll define a coherent experience that helps users choose the right approach, complete setup successfully, troubleshoot problems, and understand whether their telemetry is healthy and useful. You ll design ...

teams and are expected to be technically proficient when representing our products to our customers. The opportunity: As the Staff Product Manager for OpenTelemetry Experience, you ll own the end-to-end journey for helping people and agents instrument workloads and successfully send useful OpenTelemetry data to Grafana Cloud. … injection, or client-side OpenTelemetry Collectors. Each path presents different decisions, deployment requirements, configuration steps, and potential failure modes. You ll define a coherent experience that helps users choose the right approach, complete setup successfully, troubleshoot problems, and understand whether their telemetry is healthy and useful. You ll design ...

teams and are expected to be technically proficient when representing our products to our customers. The opportunity: As the Staff Product Manager for OpenTelemetry Experience, you’ll own the end-to-end journey for helping people and agents instrument workloads and successfully send useful OpenTelemetry data to Grafana Cloud. … injection, or client-side OpenTelemetry Collectors. Each path presents different decisions, deployment requirements, configuration steps, and potential failure modes. You’ll define a coherent experience that helps users choose the right approach, complete setup successfully, troubleshoot problems, and understand whether their telemetry is healthy and useful. You’ll design ...

What you will do Customer Solutions Technicians are field based and are required to carry out Routine Inspections, breakdown repairs and installations of CCTV, video doorbell and intruder alarm systems to the relevant standards, providing the highest level of customer service, whilst managing workloads to meet and exceed … daily targets and customer expectations. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive company van, uniform and tools to do the job with ...

line, ensuring these are assigned and progressed in priority order. Diagnose, log, action and follow through to resolution cases, including escalations whilst keeping the customer informed of progress. Be able to identify when a case cannot be fixed remotely and route straight into Field Allocation for a site visit. … possible. Report issues to suppliers, chasing and doing all that is possible to ensure cases are resolved in a timely manner and that the customer is kept informed. Cases are managed in line with agreed SLAs and are functionally escalated to 3rd line, with sufficient SLA remaining Skills & Experience ...

wins loudly, communicate openly, innovate boldly, and believe success is something we build and share together. THE ROLE We’re looking for an Enterprise Customer Success Manager with a passion for building long‐term client relationships and driving measurable success. You’ll manage a portfolio of high‐value enterprise … accounts, deliver an exceptional, partnership‐led customer experience, and work cross‐functionally to ensure our clients get the very best from TiPJAR. This role is all about retention, engagement, and satisfaction, as well as helping to shape the future of the Customer Success function through knowledge sharing ...