14 of 14 Permanent Customer Experience Jobs in Northern Ireland

clients in the energy and utilities sector. Our team is leading significant digital transformation across our client organisations, including transforming the mobile app experience, the underlying technology platforms, and our ways of working. Energy and utilities organisations across the UK and Ireland are going through a fundamental transformation, with … strong focus on green energy transition (including electric vehicles and heat pumps), enhanced customer experience through digital and data enablement, digitalisation of aging grid and metering infrastructure, and increasing disruption from innovative new market entrants. Cognizant has active engagements with multiple energy and utilities clients across ...

Senior Business Analyst in Kainos, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders … both business and technical, and for facilitating the analysis and design of cost-effective software solutions that impact users worldwide. **Minimum Requirements:*** **Experience in bespoke software delivery, operating as a part of an agile team working for an external customer** **(experience in a client-facing role ...

commercial performance of the EANI EdIS contract, ensuring Bromcom meets all contractual obligations, service commitments, and governance standards. The role covers contract management, customer relationship leadership, service management support, and the executive oversight of delivery teams. You will be accountable for the contract s financial performance including reporting, compliance … date, this role requires an experienced governance leader with a strong background in large-scale service delivery, public-sector contracting, and enterprise-level customer engagement. The successful candidate will bring proven experience in contract governance, service assurance, customer management, and programme oversight. Key Responsibilities Leadership & Governance Provide ...

Senior Consultant, Customer Transformation, UX Product Manager, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: 1689938 At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse … working world. The opportunity This is your chance to join a team that’s transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer‐facing functions through developing and implementing Customer & UX strategies, digital solutions, user‐centric services, operating ...

systems that drive client enablement, licensing, reporting and invoicing. This is at the heart of turning a great product into a great customer experience and to generate revenue. Key Responsibilities: Process Optimisation: Identify and define how commercial requirements can be translated into smart, low-friction but high-impact … configuration of the licensing and reporting platform, ensuring new product codes and fee changes are implemented without error. Reporting Maintenance: Monitor and calibrate the customer reporting interface to capture evolving consumption models (e.g., tracking API usage vs. terminal logins). Invoicing Integrity: Audit the data flow between licensing agreements ...

start-up feedback, connection testing, error states Unit and component testing Evolving the UI as BFKI APIs and capabilities expand Must Have 2+ Years experience in a relevant role Languages and Frameworks JavaScript/TypeScript HTML CSS API Integration Experience with REST Understanding of query construction and result … Good to Know Modern Framework Experience React, Angular Modern Library Experience D3.js, Chart.js Modern UI Design Patterns WebSocket experience UX/CX design (e.g. Figma) OpenTelemetry Testing Framework Experience Unit: Jest E2E:Selenium, Playwright, Cypress Experience designing for WCAG compliance AWS or GCP Bonus Points ...

With a strong presence locally and part of a wider international group, they are investing heavily in AI, data, and cloud capabilities to enhance customer experience and modernise their platforms. This is a key opportunity to join a growing function at the forefront of driving innovation across … across AI, data, cloud, and platform transformation. You'll play a key role in advancing AI adoption across the organisation, including initiatives such as customer-facing chatbots, smart assistants, and emerging agentic AI solutions. Working closely with senior stakeholders, technical teams, and business units ...

seeking a Business Analyst/Product Owner in Belfast to drive digital transformation initiatives in the energy and utilities sector. Ideal candidates will have experience managing backlogs, working collaboratively in agile teams, and providing business consulting. The role supports improving customer experience through various digital channels ...

Senior Consultant, Customer Transformation, Service Designer, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: 1689927 At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse … working world. The opportunity This is your chance to join a team that’s transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through digital innovation, developing and implementing customer strategies, digital solutions, user‐centric services ...

Enso Recruitmentare delighted to be working with agrowing IT services organisation who are continuing to invest in their support and customer operations team. They are now seeking a Service Desk Engineer (Level 1) to join their collaborative technical support function. This is an excellent opportunity for someone early … their IT career to gain hands-on experience across a wide range of technologies while developing their technical and customer support skills within a supportive team environment. The Opportunity Youll act as the first point of contact for IT support queries, helping users resolve technical issues efficiently while ...

pipeline to ensure consistent performance against target. Develop & implement strategic sales plans to achieve revenue targets and expand market share. Be engaged into the customer’s strategies to identify white‐space and opportunities to expand into new divisions/subsidiaries within the customer and your accounts base. Manage … sales activity and account information within the internal CRM system. Engage and facilitate internal stakeholders to deliver the Jigsaw24 propositions and expectations into the customer base. Prepare regular reports on sales performance, client feedback, and pipeline status to present to senior leadership team. Leverage sales data to drive continuous ...

working world. The opportunity This is your chance to join a team that’s transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through digital innovation, user-centric design, and agile delivery. You’ll work on exciting … projects that shape customer experiences and drive sustainable growth. Your key responsibilities You’ll support the full lifecycle of customer technology projects—from research and business case development to delivery and implementation. You’ll gather and prioritise requirements, facilitate workshops, and collaborate with cross-functional teams to deliver ...

seeks a Senior Business Analyst to drive projects within an agile environment. The successful candidate will work with technology teams and stakeholders to optimize customer experiences through effective analysis and collaboration. The role requires a Bachelor's degree, substantial experience in enterprise applications, and skills in Agile methodologies ...

leading consulting firm in Northern Ireland is seeking a Senior Consultant in Customer Transformation to lead projects that reshape customer experiences. The role involves collaboration with clients and cross-functional teams, utilizing UX strategies and design thinking to drive successful outcomes. Ideal candidates will have a degree … Business combined with a STEM qualification, strong analytical skills, and experience in managing product lifecycles. This position offers dynamic challenges in an inclusive workplace that values diversity and innovation. #J-18808-Ljbffr ...