16 of 16 Permanent Customer Experience Jobs in Northern Ireland

clients in the energy and utilities sector. Our team is leading significant digital transformation across our client organisations, including transforming the mobile app experience, the underlying technology platforms, and our ways of working. Energy and utilities organisations across the UK and Ireland are going through a fundamental transformation, with … strong focus on green energy transition (including electric vehicles and heat pumps), enhanced customer experience through digital and data enablement, digitalisation of aging grid and metering infrastructure, and increasing disruption from innovative new market entrants. Cognizant has active engagements with multiple energy and utilities clients across ...

commercial performance of the EANI EdIS contract, ensuring Bromcom meets all contractual obligations, service commitments, and governance standards. The role covers contract management, customer relationship leadership, service management support, and the executive oversight of delivery teams. You will be accountable for the contract s financial performance including reporting, compliance … date, this role requires an experienced governance leader with a strong background in large-scale service delivery, public-sector contracting, and enterprise-level customer engagement. The successful candidate will bring proven experience in contract governance, service assurance, customer management, and programme oversight. Key Responsibilities Leadership & Governance Provide ...

Consultant (Senior Associate) in Kainos, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders … both business and technical, and for facilitating the analysis and design of cost-effective software solutions that impact users worldwide. **MINIMUM REQUIREMENTS*** **Experience in bespoke software delivery, operating as a part of an agile team working for an external customer** (experience in a client-facing role ...

Join our French Customer Advisor team. As a customer advisor specialist, your daily responsibilities will include: ● Provide first-contact resolutions to customer queries ● Offer specialized customer support through written and phone communication ● Build a meaningful relationship, answering customers' questions in a courteous, friendly, and professional manner … Meet and exceed our customer service quality goals, compliance regulations, and productivity targets ● Create an amazing customer experience that people value and we are proud of ● Be responsible to follow the direction of the management and provide feedback ● Deal with English & French Speaking Calls. To succeed ...

Senior Consultant, Customer Transformation, UX Product Manager, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: 1689938 At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse … working world. The opportunity This is your chance to join a team that’s transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer‐facing functions through developing and implementing Customer & UX strategies, digital solutions, user‐centric services, operating ...

that will make the world an easier, more meaningful, and sustainable place to live and work. Our aim is to help clients transform their customer-facing commercial functions and business outcomes through developing and implementing Customer & UX strategies, digital solutions, user-centric services, operating models, and optimised products … marketing, and sales. What we are looking for: We are seeking a dynamic and experienced UX Strategist & Product Manager to join our Business Consulting – Customer Transformation Team. This is a hybrid position that seeks an expert capable of bringing clarity to client solutions and effectively implementing those solutions. This ...

countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded … support model, on call readiness, and knowledge transfer to operations. Drive continuous improvement through retrospectives, root cause analysis, and standardization of delivery processes. Required Experience 12 plus years in technology delivery with 5 plus years leading large programs or multiple concurrent workstreams. Proven experience leading delivery organizations ...

countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded … Expertise in AWS, Terraform, Ansible, and Python. Kubernetes Hands-on Kubernetes design and operations experience. Networking Knowledge of IP networking, routing, switching, firewalls. Security Experience with PKI, Vault, and secure architectures. CI/CD Experience with GitOps and pipeline automation. How To Apply: It's easy to apply ...

line with client contractual agreements. Call Monitoring and feedback in line with agreed quality framework, ensuring volume of calls scored and compliance/customer experience targets are both delivered monthly. Managing the floor ensuring consistency, adherence and discipline to company policies and procedures. Participate in planning and execution … Able to work on own initiative and manage own time and workload effectively. Confident decision maker, able to work on own initiative. Commercially aware, customer centric individual. Develop a good working internal relationship with stake holders. Creative problem solving skills Strong attention to detail and quality. Self-motivation with ...

seeking a Business Analyst/Product Owner in Belfast to drive digital transformation initiatives in the energy and utilities sector. Ideal candidates will have experience managing backlogs, working collaboratively in agile teams, and providing business consulting. The role supports improving customer experience through various digital channels ...

Senior Consultant, Customer Transformation, Service Designer, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: 1689927 At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse … working world. The opportunity This is your chance to join a team that’s transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through digital innovation, developing and implementing customer strategies, digital solutions, user‐centric services ...

pipeline to ensure consistent performance against target. Develop & implement strategic sales plans to achieve revenue targets and expand market share. Be engaged into the customer’s strategies to identify white‐space and opportunities to expand into new divisions/subsidiaries within the customer and your accounts base. Manage … sales activity and account information within the internal CRM system. Engage and facilitate internal stakeholders to deliver the Jigsaw24 propositions and expectations into the customer base. Prepare regular reports on sales performance, client feedback, and pipeline status to present to senior leadership team. Leverage sales data to drive continuous ...

working world. The opportunity This is your chance to join a team that’s transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through digital innovation, user-centric design, and agile delivery. You’ll work on exciting … projects that shape customer experiences and drive sustainable growth. Your key responsibilities You’ll support the full lifecycle of customer technology projects—from research and business case development to delivery and implementation. You’ll gather and prioritise requirements, facilitate workshops, and collaborate with cross-functional teams to deliver ...

leading consulting firm in Northern Ireland is seeking a Senior Consultant in Customer Transformation to lead projects that reshape customer experiences. The role involves collaboration with clients and cross-functional teams, utilizing UX strategies and design thinking to drive successful outcomes. Ideal candidates will have a degree … Business combined with a STEM qualification, strong analytical skills, and experience in managing product lifecycles. This position offers dynamic challenges in an inclusive workplace that values diversity and innovation. #J-18808-Ljbffr ...

seeks a Senior Business Analyst to drive projects within an agile environment. The successful candidate will work with technology teams and stakeholders to optimize customer experiences through effective analysis and collaboration. The role requires a Bachelor's degree, substantial experience in enterprise applications, and skills in Agile methodologies ...

Global Telecom (CL#7) To lead and manage enterprise contact center and telecom infrastructure across global operations. The ideal candidate will have strong hands-on experience with modern CCaaS platforms, SIP technologies, and enterprise telephony systems, along with proven leadership skills to manage teams and drive transformation initiatives. This role … Telecom) (CL#7)**Location:** Europe Time Zone (Candidate should be flexible to work across other time zones when required for global projects and operational tasks)**Experience:** 12–15 Years**Education:** Bachelor's degree in Engineering, Information Technology, Telecommunications, or a related field**We're Concentrix. The intelligent transformation partner. Solution ...