9 of 9 Permanent Customer Experience Jobs in Northern Ireland

## Head of Customer EngagementApplylocations: Remote, Ireland: Northern Ireland - Belfasttime type: Full timeposted on: Posted Todayjob requisition id: R69276**Job Summary:**The Head of Customer Engagement is responsible for shaping and executing Wellington IT's customer engagement strategy. This role leads a team of Business Development Managers … BDMs), driving sustained satisfaction, retention, and advocacy across our existing customer base. In this context, 'customers' refers to Wellington IT's credit union clients. The role manages Wellington IT's relationships with these regulated financial institutions, not their individual members. This role equips the team with a consistent framework ...

definition, implementation and continuous evolution of the future AI-enabled Sales & Service operating model for Consumer, translating strategic priorities across cost, growth and customer experience into a deliverable operating model, investment plan and measurable business outcomes.It combines enterprise-level strategy with hands-on delivery accountability, with a clear … focus on how AI, data, automation and agent-based capabilities reshape customer engagement, service delivery, workforce models and commercial performance.The role is accountable for designing and implementing AI-enabled, AI-native and agent-based operating models that define how human colleagues, AI assistants and autonomous agents work together across ...

product teams to innovate seamlessly and drive growth for Allstate through the Consumer Connected Cloud mission. This ecosystem aims to provide an absolute frictionless experience for our user community. As a Principal Digital Product Manager in the CEP organization, you'll own the vision and roadmap for our Hosting … products, and our mainframe products. You define the strategy and annual commitments while ensuring products are iteratively delivering business value and ensuring alignment of customer needs. You are accountable for a consistent application of product practices, including ways of working, behaviors, product mindset and work breakdown. This role ...

product teams to innovate seamlessly and drive growth for Allstate through the Consumer Connected Cloud mission. This ecosystem aims to provide an absolute frictionless experience for our user community. As a Principal Digital Product Manager in the CEP organization, you'll own the vision and roadmap for our Hosting … products, and our mainframe products. You define the strategy and annual commitments while ensuring products are iteratively delivering business value and ensuring alignment of customer needs. You are accountable for a consistent application of product practices, including ways of working, behaviors, product mindset and work breakdown. This role ...

initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum (Essential) Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). Defence sector experience. Active SC clereance. Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes Accomplished at modelling ...

line with client contractual agreements. Call Monitoring and feedback in line with agreed quality framework, ensuring volume of calls scored and compliance/customer experience targets are both delivered monthly. Managing the floor ensuring consistency, adherence and discipline to company policies and procedures. Participate in planning and execution … Able to work on own initiative and manage own time and workload effectively. Confident decision maker, able to work on own initiative. Commercially aware, customer centric individual. Develop a good working internal relationship with stake holders. Creative problem solving skills Strong attention to detail and quality. Self-motivation with ...

most recognisable brands across Retail, Hospitality, and Banking. Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service. What’s in it for you? Company vehicle and fuel card Monthly … work with high-profile customers The Role As a Field Service Engineer, you will be working on the road, representing Barron McCann at customer sites across the Belfast region. You will be diagnosing, repairing, installing, and maintaining EPoS and IT equipment while delivering a first-class customer experience. ...

based applications. Enhance and evolve existing systems using cutting-edge technologies. Investigate, diagnose, and resolve software issues. Contribute to products that deliver exceptional customer experiences at scale. Work on meaningful projects that reach millions of users globally. Required Skills & Qualifications: Minimum 2:1 Honour’s degree in Computer Science … related discipline. 2+ years of experience in a software development role. Strong knowledge of programming languages such as ASP.NET, VB.NET, C, C#, or Java. Solid understanding of databases and SQL. Familiarity with the Software Development Life Cycle (SDLC). Excellent organisation, planning, and time management skills. Desirable: Experience ...

Customer Identity and Access Management Consultant Location: Flex-Hybrid Working (Few Days Per Month in a UK-Based Office) Salary: Up to £60,000 + Package We're looking for a CIAM Consultant to join a growing digital identity team, helping organisations deliver secure, seamless customer experiences through … modern Customer Identity & Access Management solutions. This is an excellent opportunity to wor... WKCL1_UKTJ ...