19 of 19 Permanent Customer Experience Jobs in Northern Ireland

## Head of Customer EngagementApplylocations: Remote, Ireland: Northern Ireland - Belfasttime type: Full timeposted on: Posted Todayjob requisition id: R69276**Job Summary:**The Head of Customer Engagement is responsible for shaping and executing Wellington IT's customer engagement strategy. This role leads a team of Business Development Managers … BDMs), driving sustained satisfaction, retention, and advocacy across our existing customer base. In this context, 'customers' refers to Wellington IT's credit union clients. The role manages Wellington IT's relationships with these regulated financial institutions, not their individual members. This role equips the team with a consistent framework ...

FPGA and Adaptive SoC platforms. This hybrid role combines responsibilities for board design, solution development, and evaluation board enablement, ensuring AMD platforms are customer-ready and deliver exceptional value. As part of the Product Software and Solutions team, you will work at the intersection of hardware engineering, software tools … FPGA-based board design, including schematic reviews, PCB layout, power delivery, signal integrity, thermal considerations, and board bring-up. Lead out-of-box experience testing of AMD FPGA evaluation boards and reference platforms, validating the complete customer experience from initial board bring-up through software installation, example ...

Director Data & Analytics API Experience - Data Services Background: CME Group runs some of the world's largest and most important trading venues, including derivatives exchanges, FX/FI platforms. The trading participants include leading investment banks, hedge funds, proprietary trading firms, investment managers, and retail traders, as well … high-impact, individual contributor (IC) role for an individual who can navigate complex enterprise systems and deliver a modern, developer-first experience. This customer-facing role serves as the technical link between our APIs and the customer, acting as a high-level practitioner who crafts SDKs and delivery ...

working aligned to industry best practice, we build sustainable and predictable sales pipelines for our market-leading offerings. What You'll Do As the Customer Advocacy Manager within the Content team and reporting to the VP Content, you will lead the strategy, planning and execution of an extensive range … communicate the value and insights customers gain from working with Kainos Workday products. The outcomes of this role will be a set of customer-ready and sales-ready assets, across a wide range of media, which will communicate these insights and value in compelling, engaging ways and help sales ...

Account Manager - Telecom Join an established technology solutions provider focused on delivering exceptional customer relationships. Are you an experienced Account Manager looking to join a forward-thinking business where customer relationships are at the heart of everything you do? This is an excellent opportunity to manage and develop … provider of business technology and communications solutions, supporting organisations with a range of connectivity, telecommunications and mobile services. They pride themselves on building lasting customer relationships through excellent service, expert advice and tailored solutions. Due to continued growth, they are seeking an Account Manager to strengthen existing customer ...

creating a positive impression of the organisation. You will meet and greet visitors in a friendly and polite manner, providing high standards of customer care. In your role, you will provide accurate and up-to-date information to all visitors. Assist with the start-up and close down … Essentially, you will have a minimum of 2 GCSEs at Grade C or above in Maths and English (or equivalent) AND 1 year's experience of working in a customer service role in a fast-paced, public-facing environment. OR 2 years' experience in a customer ...

Days annual leave (Including Public Holidays) As End User Services Manager, you'll play a pivotal role in shaping the day-to-day IT experience for colleagues across the business. You'll lead the delivery and continuous improvement of critical IT services, including the service desk, field services … user computing, device lifecycle management and wider support functions, ensuring every interaction is reliable, secure and customer-focused. You'll be at the heart of driving service excellence, overseeing operational performance, leading major incident response, managing supplier partnerships and ensuring support teams are empowered to perform at their best. ...

Data Scientist Role: Our client is looking for a Data Scientist with strong experience in Natural Language Processing (NLP), Large Language Models (LLMs) and Machine Learning to build-out their Data Science Platform. They have a strong, diverse team in Belfast. The Data Scientist will play a key role … join a greenfield environment where you'll design and deploy production-grade machine learning models, generative AI solutions and intelligent business applications that enhance customer experience, improve operational efficiency and deliver measurable business value. Working across Data Science, AI Engineering and MLOps, you'll develop scalable AI solutions ...

accurate, compliant payroll services across the UK and Republic of Ireland. Managing five payrolls for over 700 employees, you'll ensure an excellent employee experience while driving continuous improvement, governance, and payroll best practice. You'll be an experienced payroll professional with strong technical knowledge, excellent attention to detail … customer-focused approach. Confident working with payroll systems and data, you'll build strong relationships, solve problems, and identify opportunities to improve processes and deliver outstanding service. Main Responsibilities Payroll Leadership & Operations Ensure all payrolls are processed accurately, on time, and in full compliance with UK and ROI legislation ...

technology organisation with a growing presence across the UK and Ireland. They design and deliver innovative digital solutions that help businesses streamline operations, improve customer experiences and embrace digital transformation. With continued investment in both technology and people, they're looking to appoint an experienced Project/Delivery Manager …/Northern Ireland. Unfortunately, visa sponsorship is not available for this position. Salary & Benefits Salary: £45,000 - £60,000 (depending on experience) Benefits include: Hybrid working 25 days annual leave plus bank holidays Private medical insurance Annual professional development budget Clear career progression opportunities Employee wellbeing programme Company social ...

security, compliance, and continuous improvement of business-critical services operating in a 24x7 environment. The SDM serves as the primary operational interface between the customer, service providers, technology partners, and internal delivery teams, driving service excellence while ensuring contractual commitments, regulatory obligations, and operational risks are effectively managed. Given … contractual service levels, KPIs, and operational commitments are consistently achieved. Lead multi-disciplinary delivery teams across operations, engineering, service management, security, infrastructure, and applications. Customer & Stakeholder Management Act as the primary service management contact for senior customer stakeholders. Build trusted relationships with customer leadership, operational teams, regulators ...

will lead the delivery of high-quality IT services for a key public sector client, ensuring operational excellence, strong governance, and an exceptional customer experience. You'll work closely with CGI leadership, client stakeholders, and delivery teams to oversee service performance, manage contractual commitments, and drive continual service improvement. … reviews. •Manage & Resolve major incidents, escalations and service risks to minimise business impact. •Drive & Improve continual service improvement initiatives that enhance service quality and customer satisfaction. •Build & Strengthen trusted relationships with client stakeholders, delivery teams and third-party suppliers. •Own & Manage service financials, ensuring effective budget management and commercial ...

Your new company Your Company Join a growing and well-established IT services organisation that prides itself on delivering exceptional customer experiences. Working with a diverse portfolio of clients, including high-profile and regulated organisations, you'll be part of a supportive, collaborative team where your contribution is valued … your ideas can make a genuine impact. The culture is professional yet friendly, with a strong focus on teamwork, customer success and continuous improvement. Your Role As Service Delivery Manager, you will become the trusted point of contact for customers once services transition into business-as-usual. ...

most recognisable brands across Retail, Hospitality, and Banking. Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service. Whats in it for you? Company vehicle and fuel card Monthly and quarterly … work with high-profile customers The Role As a Field Service Engineer, you will be working on the road, representing Barron McCann at customer sites across the Belfast region. You will be diagnosing, repairing, installing, and maintaining EPoS and IT equipment while delivering a first-class customer experience. ...

most recognisable brands across Retail, Hospitality, and Banking. Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service. What’s in it for you? Company vehicle and fuel card Monthly … work with high-profile customers The Role As a Field Service Engineer, you will be working on the road, representing Barron McCann at customer sites across the Belfast region. You will be diagnosing, repairing, installing, and maintaining EPoS and IT equipment while delivering a first-class customer experience. ...

products and services. Title: Sr. Escalation Engineer Client Services Base location: Belfast, Northern Ireland (Hybrid) Special Position Requirements Given the critical nature of the customer issues supported, some after-hours/weekend work will be required. Participation in the 24 x 7 telephone support Rota is mandatory for this … provide World class Support for all Thales products. Thales is a leading global provider of data protection solutions with more than 40 years experience securing the worlds most sensitive information. Our customersbusinesses, governments, and technology vendors with a broad range of challenges use Thales e-Security products and services ...

finding the right price plan and setup for their lifestyle. Confidently showcase new and existing technology, demonstrating features like accessibility tools. Take ownership of customer queries, resolving issues and building trust. Work with your team to achieve store targets and strong customer satisfaction outcomes. Youll be supported from … one. Within your first two weeks, youll complete 2 x 2-day induction sessions (30 hours) covering product knowledge, systems and customer experience. Ongoing coaching and development will support your growth beyond induction. Youll work as part of a close-knit retail team where collaboration, shared success and learning ...

finding the right price plan and setup for their lifestyle. Confidently showcase new and existing technology, demonstrating features like accessibility tools. Take ownership of customer queries, resolving issues and building trust. Work with your team to achieve store targets and strong customer satisfaction outcomes. Youll be supported from … one. Within your first two weeks, youll complete 2 x 2-day induction sessions (30 hours) covering product knowledge, systems and customer experience. Ongoing coaching and development will support your growth beyond induction. Youll work as part of a close-knit retail team where collaboration, shared success and learning ...

Strategic Sales Executive will sell SailPoint's Identity Security Solution, engage with partners, develop business plans, and exceed revenue quotas while ensuring a superior customer experience. Artificial Intelligence Healthtech Machine Learning Natural Language Processing Biotech PharmaceuticalLead portfolio-level commercial strategy for Internal Medicine and Antivirals, prioritizing investments, advising senior … will play a pivotal role in developing the 5-year strategic business and multi-year business plans that help to shape customer thinking, keep Thales relevant and fully aligns with the evolving geopolitical and defence landscapes facing the continent of Europe. As the primary interface between ...