19 of 19 Permanent Customer Experience Jobs in Northern Ireland

ownership of features from concept through to deployment Helping shape front-end architecture, design patterns, and component libraries Making informed UX decisions that improve customer experience Collaborating with product teams to translate requirements into intuitive solutions Contributing across the full stack where required Mentoring engineers and helping raise … front-end engineering standards across the team Driving improvements in code quality, testing, deployment, and engineering practices Essential Strong commercial experience with C# and .NET Front-end experience with Blazor, or strong experience in React, Vue, or Angular A genuine eye for UX and product design Strong ...

Join our Service Operations team at Hillview House Newtownabbey as a Shift Lead and play a key role in delivering exceptional customer experience, strong operational governance, and high performing service delivery across a 24/7 environment. We're looking for a confident service leader who can guide … team, manage stakeholders, and maintain service stability during fast-paced operational activity and major incidents. What We're Looking For Experience leading service-focused technical or operational teams. Strong stakeholder management and escalation handling skills. Ability to balance major incident leadership with BAU service oversight. Excellent written and verbal ...

Join our Service Operations team at Hillview House Newtownabbey as a Shift Lead and play a key role in delivering exceptional customer experience, strong operational governance, and high performing service delivery across a 24/7 environment. We're looking for a confident service leader who can guide … team, manage stakeholders, and maintain service stability during fast-paced operational activity and major incidents. What We're Looking For Experience leading service-focused technical or operational teams. Strong stakeholder management and escalation handling skills. Ability to balance major incident leadership with BAU service oversight. Excellent written and verbal ...

Assessment centres should last no longer than 90 minutes. Job offer & pre-employment checks Your profile Due to our continued success and ever-growing customer base, we are searching for customer service stars, who keep the customer at the heart of everything they do. Our people … customer experience and our customers experience is central to our business. If you are passionate, able to go the extra mile and show true empathy and understanding to customers then come and join the Customer Service team at Fibrus. We have three levels within our Customer ...

Reports To Head of Business Development Location Hybrid Belfast head office and remote working Contract Type Permanent/Fixed Term Qualification Financial product delivery experience, Prince 2 practitioner (desirable but not essential) Salary Band Competitive, dependent on experience Role Purpose The Project Manager is responsible … readiness activities prior to product launch. Support post-implementation reviews to capture lessons learned and confirm realisation of intended business benefits. Ensure the best customer experience is delivered through our products and services supported by our IT/website/customer portal. Product Management Support Partner with ...

will play a vital part in delivering and supporting IT services across infrastructure, asset management, and security compliance, while contributing to continuous improvement and customer experience initiatives. This is an exciting opportunity to work with a regional public body, offering hands-on technical exposure and the chance … replacements, repairs, and collections of ICT equipment. Essential Criteria (Must be clearly demonstrated in application) Candidates must meet one of the following qualification/experience requirements: A university degree in a computer science related discipline or equivalent recognised ICT professional qualification PLUS 1 year's relevant experience*. ...

environments and optimise Microsoft 365 services. Automate deployments and infrastructure using Infrastructure as Code (IaC) tools. Cybersecurity: Implement and maintain security controls to protect customer data and business operations. Conduct security audits, vulnerability assessments, and ensure compliance with standards like PCI-DSS. Respond to incidents and maintain business continuity … Leadership: Collaborate closely with retail operations and supply chain teams to align IT solutions with business needs. Evaluate and integrate emerging technologies to enhance customer experience and operational efficiency. Required Skills & Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related discipline. Minimum of 5 years ...

environments and optimise Microsoft 365 services. Automate deployments and infrastructure using Infrastructure as Code (IaC) tools. Cybersecurity: Implement and maintain security controls to protect customer data and business operations. Conduct security audits, vulnerability assessments, and ensure compliance with standards like PCI-DSS. Respond to incidents and maintain business continuity … Leadership: Collaborate closely with retail operations and supply chain teams to align IT solutions with business needs. Evaluate and integrate emerging technologies to enhance customer experience and operational efficiency. Required Skills & Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related discipline. Minimum of 5 years ...

environments and optimise Microsoft 365 services. Automate deployments and infrastructure using Infrastructure as Code (IaC) tools. Cybersecurity: Implement and maintain security controls to protect customer data and business operations. Conduct security audits, vulnerability assessments, and ensure compliance with standards like PCI-DSS. Respond to incidents and maintain business continuity … Leadership: Collaborate closely with retail operations and supply chain teams to align IT solutions with business needs. Evaluate and integrate emerging technologies to enhance customer experience and operational efficiency. Required Skills & Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related discipline. Minimum of 5 years ...

systems that drive client enablement, licensing, reporting and invoicing. This is at the heart of turning a great product into a great customer experience and to generate revenue. Key Responsibilities: Process Optimisation: Identify and define how commercial requirements can be translated into smart, low-friction but high-impact … configuration of the licensing and reporting platform, ensuring new product codes and fee changes are implemented without error. Reporting Maintenance: Monitor and calibrate the customer reporting interface to capture evolving consumption models (e.g., tracking API usage vs. terminal logins). Invoicing Integrity: Audit the data flow between licensing agreements ...

Belfast HQ About Your Next Employer Our client is a highly regarded digital learning and technology provider with more than 25 years of experience delivering bespoke eLearning content, LMS platforms, and workforce development solutions. Supporting public sector organisations, healthcare providers, and commercial businesses across the UK and internationally, they … sales cycle, engaging with organisations throughout the UK and Ireland while contributing to the continued commercial growth of the business. About You 2+ years' experience in Business Development, Technology Sales, SaaS Sales, or consultative B2B sales environments Previous experience selling eLearning, EdTech, LMS, SaaS, or digital solutions would ...

Belfast HQ About Your Next Employer Our client is a highly regarded digital learning and technology provider with more than 25 years of experience delivering bespoke eLearning content, LMS platforms, and workforce development solutions. Supporting public sector organisations, healthcare providers, and commercial businesses across the UK and internationally, they … sales cycle, engaging with organisations throughout the UK and Ireland while contributing to the continued commercial growth of the business. About You 2+ years' experience in Business Development, Technology Sales, SaaS Sales, or consultative B2B sales environments Previous experience selling eLearning, EdTech, LMS, SaaS, or digital solutions would ...

Join our Service Operations team at Hillview House Newtownabbey as a Shift Lead and play a key role in delivering exceptional customer experience, strong operational governance, and high performing service delivery across a 24/7 environment. We're looking for a confident service leader who can guide ...

Join our Service Operations team at Hillview House Newtownabbey as a Shift Lead and play a key role in delivering exceptional customer experience, strong operational governance, and high performing service delivery across a 24/7 environment. We're looking for a confident service leader who can guide ...

Join our Service Operations team at Hillview House Newtownabbey as a Shift Lead and play a key role in delivering exceptional customer experience, strong operational governance, and high performing service delivery across a 24/7 environment. We're looking for a confident service leader who can guide ...

most recognisable brands across Retail, Hospitality, and Banking. Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service. What’s in it for you? Company vehicle and fuel card Monthly … work with high-profile customers The Role As a Field Service Engineer, you will be working on the road, representing Barron McCann at customer sites across the Belfast region. You will be diagnosing, repairing, installing, and maintaining EPoS and IT equipment while delivering a first-class customer experience. ...

enterprise scale. You'll take ownership of core backend services, drive architectural decisions, and led key projects that directly impact reliability, scalability, and customer experience. You'll work closely with engineering, DevOps, and product teams while mentoring others and helping shape the future of the platform. Key Responsibilities: Design … build, and maintain scalable backend services in Go and Java that deliver a seamless and reliable user experience. Lead internal and customer-facing projects from concept through delivery, with strong ownership and high-quality execution. Own backend architecture, driving improvements in system design, reliability, and maintainability. Build high-availability ...

Technical Support Specialist | Cloud Security | Belfast * Up to £65,000 salary * Hybrid working | 3 days on-site in Belfast * Customer-facing technical role with real ownership and depth * Work at the cutting edge of cloud security and runtime protection * Join a high-calibre engineering team solving genuinely hard infrastructure … building something genuinely differentiated in a competitive market. The Belfast team is central to that growth. The Role This is a technically deep, customer-facing support role with real scope and ownership. You will be the person enterprise customers rely on when things get complex, working across multiple channels ...

Technical Support Specialist | Cloud Security | Belfast * Up to £65,000 salary * Hybrid working | 3 days on-site in Belfast * Customer-facing technical role with real ownership and depth * Work at the cutting edge of cloud security and runtime protection * Join a high-calibre engineering team solving genuinely hard infrastructure … building something genuinely differentiated in a competitive market. The Belfast team is central to that growth. The Role This is a technically deep, customer-facing support role with real scope and ownership. You will be the person enterprise customers rely on when things get complex, working across multiple channels ...