1 to 25 of 97 Permanent Customer Experience Jobs in Northern Ireland

Bangalore, India. TRG Screen is a portfolio company of Vista Equity Partners, one of the world’s largest and most respected private equity firms. Customer Success Analyst Role Overview As a Customer Success Analyst, you will work directly with customers to ensure they have realized maximum value from … platform. Working in partnership with Customer Care, Sales, Professional Services, and Managed Services teams, you will help our customers achieve business goals and program impact while driving retention and growth for TRG Screen. You will be responsible for delivering an optimal customer experience, fostering positive customer ...

also investing heavily in AI and tech innovation and this role sits right in the middle of that. About the role: The Digital Customer Experience Apprentice will create the how-to content that becomes our Training Academy, help customers through the support channel, and work with the customer success team to make sure customers are getting the full value of the platform. This is a hands-on content and customer role, and you will use AI tools every day as part of it. The apprenticeship qualification alongside it is the Level 3 Digital and AI Support ...

Customer Support Team Lead Belfast | Hybrid & Flexible Working £40,000 Base Salary | Total Reward Package circa £52,000 We're working with an innovative Belfast software business entering an exciting new phase of growth. As their customer base expands and new AI‐powered products come to market, they … investing in their Customer Care function by creating an additional Team Lead position. Rather than managing a larger team, you'll have the opportunity to lead a focused group of around five specialists, giving you the time to coach, develop and genuinely influence performance. The Opportunity This is much ...

Customer Success Manager - SaaS Join a fast-growing technology business delivering an innovative SaaS platform that helps organisations measure, manage and report on their social, economic and environmental impact. This is an opportunity for an experienced Customer Success Manager or Account Manager to manage an established portfolio … Next Employer Our client is an innovative technology business providing a secure and scalable SaaS platform to organisations across the UK. With an established customer base and ambitious growth plans, this is an opportunity to join a small, collaborative team at an exciting stage of the company's development. ...

Role: Lead AI Solution Architect (Customer)Team: Song AI & Data – AI & Modelling Craft, UK&ILocation: London/ManchesterCareer Level: Manager (L7)We AreAccenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology … experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate efficiently and sustainably through the unlimited potential of imagination, technology and intelligence. Visit us at: The TeamWithin Accenture Song sits AI & Data ...

opportunities, including our mentoring scheme, your own annual £500 learning budget Employee Assistance Programme and wellbeing portal The role We’re hiring a Digital Customer Community & Education Manager to join our digital customer engagement team. Reporting to the Director of Digital Customer Engagement, this role will … responsible for defining, scaling and maintaining Soldo’s digital B2B customer community strategy and ecosystem. Key responsibilities: Community Strategy Customer Education & Content Knowledge Management Cross -Functional Collaboration with Product, Product Marketing and Solution Marketing Must have: Experience building and managing B2B customer communities, education programmes ...

opportunities, including our mentoring scheme, your own annual £500 learning budget Employee Assistance Programme and wellbeing portal The role We’re hiring a Digital Customer Community & Education Manager to join our digital customer engagement team. Reporting to the Director of Digital Customer Engagement, this role will … responsible for defining, scaling and maintaining Soldo’s digital B2B customer community strategy and ecosystem. Key responsibilities: Community Strategy Customer Education & Content Knowledge Management Cross -Functional Collaboration with Product, Product Marketing and Solution Marketing Must have: Experience building and managing B2B customer communities, education programmes ...

Role: Lead AI Solution Architect (Customer)Team: Song AI & Data – AI & Modelling Craft, UK&ILocation: London/ManchesterCareer Level: Manager (L7)We AreAccenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology … experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate efficiently and sustainably through the unlimited potential of imagination, technology and intelligence.Visit us at: The TeamWithin Accenture Song sits AI & Data, the practice ...

Customer Success Manager Belfast - Hybrid Competitive salary MCS are delighted to be supporting an innovative, purpose driven organisation in the appointment of a Customer Success Manager . This is an exciting opportunity to join a growing technology business that helps organisations understand, manage and report on their social … used by organisations across the UK to deliver measurable outcomes through social value reporting, employee engagement and community investment. About the Role As Customer Success Manager, you will act as a trusted advisor to a portfolio of customers, developing strong relationships and helping them maximise the value they receive ...

With a presence in over 100 countries and a diverse portfolio of ~1,500 Tonies across multiple languages, we continue to redefine how children experience storytelling and learning. Since our IPO in 2021, our global team of 630+ colleagues is united by a shared mission: shaping the future … play, learning, and imagination. You as part of tonies: The Customer Happiness Manager manages the day to day UK Customer Happiness operation by working with an external BPO partner. They serve as the subject matter expert and knowledge holder for all tonies® UK & IE information. The focus ...

center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. The Customer Experience Engineer – Technical (CXE-T) is a post-sales technical subject matter expert responsible for scaling deep product adoption through 1:many technical enablement, structured Proof … builds reusable PoC frameworks, produces advanced technical recordings and blogs, and serves as an escalation point for non-support Solutions Engineering–type questions across customer cohorts. This role amplifies impact across large customer populations through structured enablement systems, while occasionally leading targeted 1:1 workshops for high-impact ...

center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. The Customer Experience Engineer – Technical (CXE-T) is a post-sales technical subject matter expert responsible for scaling deep product adoption through 1:many technical enablement, structured Proof … builds reusable PoC frameworks, produces advanced technical recordings and blogs, and serves as an escalation point for non-support Solutions Engineering–type questions across customer cohorts. This role amplifies impact across large customer populations through structured enablement systems, while occasionally leading targeted 1:1 workshops for high-impact ...

center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. The Customer Experience Engineer – Technical (CXE-T) is a post-sales technical subject matter expert responsible for scaling deep product adoption through 1:many technical enablement, structured Proof … builds reusable PoC frameworks, produces advanced technical recordings and blogs, and serves as an escalation point for non-support Solutions Engineering–type questions across customer cohorts. This role amplifies impact across large customer populations through structured enablement systems, while occasionally leading targeted 1:1 workshops for high-impact ...

Director Data & Analytics API Experience - Data ServicesSkip to main contentBy clicking “Accept All Cookies,” you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.# CareersDirector Data & Analytics API Experience - Data Services page is loaded## Director … Data & Analytics API Experience - Data ServicesApplylocations: Belfast - Millennium Housetime type: Full timeposted on: Posted Todayjob requisition id: 34591**Director Data & Analytics API Experience - Data Services****Background:**CME Group runs some of the world’s largest and most important trading venues, including derivatives exchanges, FX/FI platforms. ...

Architects to design innovative, end-to-end solutions that help customers ranging from SMEs to global organisations achieve their business goals. Working across complex customer opportunities, you'll play a key role in winning new business, developing talent, and delivering outstanding customer outcomes. What you’ll be doing … Solution Architects (12+), providing coaching, support, and technical leadership to enable high performance. Deliver high-quality end-to-end solution responses for complex customer opportunities and strategic bids. Partner with stakeholders across the business to solve solution design challenges and drive successful customer outcomes. Manage team capacity, resource ...

week in Manchester or Belfast Office Employment Type: Full-Time, Permanent Products Owned: ANSEL (AI SOC automation platform) and theCloudGuardPortal Salary: Competitive, dependent on experience About the Role This is a newly created role and the first dedicated product management position atCloudGuard. ANSEL , our AI-driven SOC automation platform … running live, are wherethe majority ofour intellectual property and commercial value sit. The Product Manager will own bothendto end: the strategy, the roadmap, the customer insight that shapes them, and the discipline that gets them shipped. You will report directly to the CTO and work across engineering, SOC operations ...

comes to building world-class professional communities, The Alliance is leading the way. From Product Marketing and Sales Enablement to Product-Led Growth, AI, Customer Success, and CMOs, we're home to some of the most engaged and influential communities in the industry. With 160,000+ professionals across … fastest-growing start-ups, including TikTok, Microsoft, Peloton, and Uber . The Role We are on look out for a detail-driven, proactive Customer Support Executive to join our vibrant Customer Success team. In this role, you will serve as the primary point of contact across our support ...

comes to building world-class professional communities, The Alliance is leading the way. From Product Marketing and Sales Enablement to Product-Led Growth, AI, Customer Success, and CMOs, we're home to some of the most engaged and influential communities in the industry. With 160,000+ professionals across … fastest-growing start-ups, including TikTok, Microsoft, Peloton, and Uber . The Role We are on look out for a detail-driven, proactive Customer Support Executive to join our vibrant Customer Success team. In this role, you will serve as the primary point of contact across our support ...

Business Analyst in our client, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders … both business and technical, and for facilitating the analysis and design of cost-effective software solutions that impact users worldwide. Minimum Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role ...

marketing and digital product development. You will maximise online revenue across the websites, print-to-digital offerings and wider digital portfolio, while keeping the customer experience seamless and delivering measurable commercial growth. A key understanding of data is essential, particularly around maintaining and updating website products. It will … responsive and SEO compliant Monitor website performance, uptime, page speed and usability Maintain and shape the online content and UX journey for a seamless customer experience Create and execute promotional activity and concepts to drive customer engagement Manage the digital marketing calendar to keep everything on track ...

across 15+ data centers. Backed by $130M in funding, we're shaping the future of how the world connects. About the Role At PubNub, customer growth is a key part of our go-to-market strategy. As our Customer Lifecycle Marketing Manager, you'll own the marketing programs … more of our platform, realize greater value, expand their usage, and stay engaged throughout their journey. You'll lead lifecycle marketing initiatives focused on customer health, retention, expansion, and re-engagement, working closely with Customer Success, Account Managers, and our Go-to-Market Engineering (GTME) team. Success ...

across 15+ data centers. Backed by $130M in funding, we're shaping the future of how the world connects. About the Role At PubNub, customer growth is a key part of our go-to-market strategy. As our Customer Lifecycle Marketing Manager, you'll own the marketing programs … more of our platform, realize greater value, expand their usage, and stay engaged throughout their journey. You'll lead lifecycle marketing initiatives focused on customer health, retention, expansion, and re-engagement, working closely with Customer Success, Account Managers, and our Go-to-Market Engineering (GTME) team. Success ...

across 15+ data centers. Backed by $130M in funding, we're shaping the future of how the world connects. About the Role At PubNub, customer growth is a key part of our go-to-market strategy. As our Customer Lifecycle Marketing Manager, you'll own the marketing programs … more of our platform, realize greater value, expand their usage, and stay engaged throughout their journey. You'll lead lifecycle marketing initiatives focused on customer health, retention, expansion, and re-engagement, working closely with Customer Success, Account Managers, and our Go-to-Market Engineering (GTME) team. Success ...

ecosystem and develop the marketing function required for DisplayNote’s next stage of growth.**Job Description:**## **About DisplayNote**DisplayNote builds the software experience layer for shared meeting rooms and learning spaces. Think of DisplayNote as the Apple CarPlay of shared spaces. The display, hardware and meeting platform … change, but DisplayNote creates a familiar, secure and consistent experience for the person using the room.Our two core platforms—Launcher and Montage—help organisations start meetings, share content, manage rooms centrally and create more predictable experiences across classrooms, meeting rooms and shared spaces. DisplayNote technology is embedded in hundreds ...

part of their expansion, they are seeking an experienced Head of Digital to lead their online growth strategy, optimise website performance and deliver exceptional customer experiences across all digital channels. This is an exciting opportunity for a digital professional looking to take the next step in their career, with … expertise. You will be responsible for maximising online sales and profitability through the continuous development of e-commerce platforms, digital marketing activity and the customer journey. Working closely with directors, sales teams, customer service and external partners, you will identify opportunities to drive traffic, improve conversion rates ...