1 to 25 of 42 Permanent Customer Experience Jobs in Northern Ireland

experience holds to the same standard everywhere, not just in the market we know best. What You’ll Do Own what Wow CX means at Raylo. Define the standard for a great interaction, hold every team (human or AI) to it, and be the escalation point and voice … cost of what you find, and build the business case for fixing it. Own operational mass comms governance. Audit, edit and govern the CX and service comms Raylo sends at scale, across customer.io and Fin: delivery updates, lifecycle messages, NPS surveys and Fin-driven support comms. Triage and project manage ...

Before you read on: this role requires shift coverage between 1pm and 5am, including weekends, on a rotating basis, to cover US customer hours. This is a fixed requirement of the role. Why We Exist The world is moving away from rigid ownership models in favour of more flexible … consumers and small businesses. Customers trust us too, with a 4.5/5 Trustpilot rating from more than 20,000 reviews. For customers, the experience is simple: subscribe to a device, get support throughout, upgrade when you want, and return it when you're done. Behind that sits ...

Customer Success Manager Belfast - Hybrid Competitive salary MCS are delighted to be supporting an innovative, purpose driven organisation in the appointment of a Customer Success Manager . This is an exciting opportunity to join a growing technology business that helps organisations understand, manage and report on their social … used by organisations across the UK to deliver measurable outcomes through social value reporting, employee engagement and community investment. About the Role As Customer Success Manager, you will act as a trusted advisor to a portfolio of customers, developing strong relationships and helping them maximise the value they receive ...

needs and challenges before recommending the right BT or EE Business products for them. Youll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet and often exceed your targets. Above all, youll ensure every interaction is a positive … creating a customer experience that reflects BTs reputation for trust, expertise and innovation. Youll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part ...

experienced QA/Test Analyst with a passion for delivering high-quality digital experiences? Do you enjoy working across website transformations, CMS implementations, and customer-facing digital platforms? At Expleo , we're looking for a proactive and detail-oriented QA professional to play a key role in ensuring … exciting opportunity to work on a high-profile digital programme, collaborating with business analysts, developers, stakeholders, and third-party suppliers to deliver a seamless customer experience. If you thrive in fast-paced environments and enjoy owning the testing lifecycle from planning through to release, we'd love to hear ...

Director Data & Analytics API Experience - Data ServicesBackground: CME Group runs some of the world's largest and most important trading venues, including derivatives exchanges, FX/FI platforms. The trading participants include leading investment banks, hedge funds, proprietary trading firms, investment managers, and retail traders, as well as additional … high-impact, individual contributor (IC) role for an individual who can navigate complex enterprise systems and deliver a modern, developer-first experience. This customer-facing role serves as the technical link between our APIs and the customer, acting as a high-level practitioner who crafts SDKs and delivery ...

week in Manchester or Belfast Office Employment Type: Full-Time, Permanent Products Owned: ANSEL (AI SOC automation platform) and theCloudGuardPortal Salary: Competitive, dependent on experience About the Role This is a newly created role and the first dedicated product management position atCloudGuard. ANSEL , our AI-driven SOC automation platform … running live, are wherethe majority ofour intellectual property and commercial value sit. The Product Manager will own bothendto end: the strategy, the roadmap, the customer insight that shapes them, and the discipline that gets them shipped. You will report directly to the CTO and work across engineering, SOC operations ...

looking for a Marketing Technology, Data & Automation Manager to join our Imaging & Analysis business. This is an exciting opportunity to shape how marketing technology, customer data and automation are used across a global, technology-led organisation. You will manage and optimise our marketing technology platforms, improve the quality … customer data, and help our marketing teams deliver more effective campaigns and customer experiences. Working with regional and segment marketing teams, Business Systems and external partners, you will connect technology, data and people to support business growth and marketing performance. The opportunity Reporting to the Senior Marketing Communications ...

Senior Associate) in our client, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders … both business and technical, and for facilitating the analysis and design of cost-effective software solutions that impact users worldwide. MINIMUM REQUIREMENTS Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role ...

Aflac is building the specialist capability required to create better customer and partner experiences, strengthen our enterprise cloud and data foundations, and deliver modern digital products safely and responsibly. Within Digital Services, we are looking for a senior, hands‐on product leader who will lead and coach a small … will be modernising enrolment, but the ambition is broader: creating reusable integration capabilities, partner propositions and onboarding models that can support multiple products and customer journeys over time. If that sounds like the kind of challenge you enjoy, keep reading. Team Context We are building outcome‐driven product capabilities ...

career progression You will be joining an organisation focused on delivering innovative technology and infrastructure solutions, with a strong emphasis on improving business operations, customer experience and operational efficiency. This is an opportunity to work closely with senior stakeholders and technical teams, contributing to projects that will have … specifications, test plans and process flows, while working closely with development teams to support project delivery across Agile and Waterfall environments. The Person Significant experience working as a Business Analyst, ideally within a technical or systems-focused environment. Proven experience gathering, analysing and documenting functional and non-functional ...

support and guidance of a Delivery Manager. You will takeonbroader management responsibilitiesbeyond the agile team as required and actively contribute to the Management capability. Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing … role in a consulting environment is a must-have). SC clearance eligibility is mandatory. Minimum 3 years of experience in a similar role preferably with UK healthcare organizations Minimum 3 years of experience in delivering bespoke software projects from scratch, using agile methodologies for external customers. Strong ...

seeking a technically minded and ambitious Technical Operations Engineer to support, optimise and enhance Building Management System operations across a diverse customer portfolio through the ConexOS platform. This role is designed for an individual who wishes to broaden their knowledge across multiple BMS control technologies and customer environments … actively contributing to the enhancement and evolution of the ConexOS platform. Key Responsibilities Provide technical support across multiple BMS and smart building platforms. Monitor customer estates through ConexOS and identify operational issues and optimisation opportunities. Support remote commissioning, validation and customer onboarding activities. Analyse alarms, trends, telemetry ...

tactical and strategic skills who will be instrumental in developing our future support strategy and will be responsible for delivering a high level of customer service to large enterprise customers. This position will manage a team of Product Support Engineers assisting clients in the US (covering hours … 00pm GMT) which includes, but is not limited to; managing procedures related to the identification, prioritization and resolution of customer requests, ticket monitoring, tracking, coordination of Support resources and the ability to communicate information at all levels (customer, engineering, and executive). Your day-to-day Work collaboratively ...

role is focused on building and enhancing backend services and microservices, contributing to the delivery of new technology that improves platform capability, reliability, and customer outcomes. Working as part of a co-located FTE engineering team, the role provides the opportunity to develop strong hands-on experience … billing solutions. · Take feedback positively and use mentoring, code reviews, and day-to-day collaboration to grow technical capability and confidence. · Contribute to a customer-focused, delivery-driven, and one-team culture by being committed, clear, and connected in how you work.## **Essential Skills/Experience*** **Java & Spring ...

consumers and small businesses. Customers trust us too, with a 4.5/5 Trustpilot rating from more than 20,000 reviews. For customers, the experience is simple: subscribe to a device, get support throughout, upgrade when you want, and return it when you’re done. Behind that sits … enables brands to run subscription programmes at scale. Brands can unlock a powerful new growth engine with Raylo across embedded checkout, Raylo.com and the customer app — converting more DTC customers, reaching subscription-first demand, and driving repeat upgrades that compound customer lifetime value. The impact of our circular ...

delivery of consulting initiatives. You'll also manage, coach and develop a small number of staff, with a focus on managing employee performance Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … have). Healthcare or Public sector experience. Responsible for owning the end-to-end product backlog and taking responsibility for story quality and maturity. Experience in shaping the approach taken in a range of phases of the software development lifecycle - such as analysis, acceptance, launch and live ops. Responsible ...

Henderson Technology, the Installation Coordinator will support customers throughout the installation process, ensuring all installations are delivered efficiently and professionally for a seamless customer experience. The role will involve travel across Northern Ireland, Great Britain, the Channel Islands, the Republic of Ireland and beyond. Flexibility to travel is essential. … Working as Installation Coordinator you will: Conduct field-based surveys and on-site assessments to gather data on store operations, requirements and customer needs. Document and report survey findings to inform system installations, technical requirements and ongoing support strategies. Install, set up and configure EDGEPoS point-of-sale systems ...

support personnelOwn advanced escalation for complex product issuesStandardize support processes, tools, and documentation across all product linesEnsure consistent global technical capability, response quality, and customer experience2. Cross-Product & Cross-Site IntegrationAlign technical support across:Generation (Toronto)CBM (Fairport)Grid & GIS (Belfast)Establish common diagnostics, troubleshooting methodologies, and knowledge managementDefine … global standards for issue resolution and product serviceability3. Project Lifecycle & Customer SupportProvide technical support across key execution and lifecycle phases:Commissioning and deployment troubleshootingAfter-warranty technical supportSupport consistent customer experience across all regions and entry points4. Global Intake, Systems & Automation EnablementOwn and standardize global case intake ...

I. Specifically, we are looking for a leader who is experienced with selling and delivering digital transformations encompassing our core offerings of Customer Experience, Product Innovation, Enterprise Platform Modernization, Data Modernization, AI Readiness, Engineering Excellence and Digital Application and Maintenance Operations (DAMO). You will be inheriting … well as client relationship management, account strategy and planning, joint delivery governance and project reviews. This includes e.g. Understand the industry context, the customer problem and define mutual value Develop and execute on key account plans and overall go-to-market Acquire and nurture senior client relationships on strategic ...

service to large enterprise customers. You will lead a team of Product Support Engineers supporting clients in the US, coordinating responses, and communicating across customer, engineering, and executive levels. Day-to-day, you’ll partner with Product Management, Engineering, and Operations to optimise customer experience, use data ...

strategy across the Integrated engineering organisation. You will provide technical vision, strategic direction, and practical leadership to deliver AI-enabled capabilities that improve customer experiences, accelerate productivity, and strengthen resilience. You will promote responsible AI practices, automation, continuous delivery, and measurable improvement while guiding teams on #J-18808-Ljbffr ...

across a major website and digital platform initiative. You will own testing lifecycles, collaborate with business analysts, developers and suppliers, and ensure high-quality customer experiences. The role focuses on CMS-driven testing, accessibility, and end-to-end validation, with a hybrid setup requiring 3 days onsite in Belfast ...

suite. Keep Salesforce data precise and current to streamline reporting and forecasting. Drive outbound initiatives and attend industry events to expand qualified leads. Provide customer feedback to sales and marketing teams to refine strategies and achieve collective targets. What you need to bring: Proven Field Sales and Outbound Sales … experience, ideally within technology, SaaS, or hospitality sales. Deep understanding of the hospitality industry, including different segments (restaurants, cafés, bars, hotels) and their unique needs. Solid grasp of sales development best practices: pipeline building, territory planning, lead generation, and new business development. Strong time management and organisational skills ...

automation with Robotics and Artificial Intelligence. At Aflac Northern Ireland we are utilising Pega to develop smart technology solutions that will directly improve our customer experience. And if Pega is not something you have commercial experience with, we will provide full training and certification … will be the first step of a continuous learning journey at Aflac Northern Ireland! What you’ll be doing Delivering high-quality, tested, secure customer-centric solutions using the Pega platform Integration of different technical components (web, API, database, UI, etc) to develop full-stack capabilities for Pega solutions ...