3 of 3 Permanent Customer Experience Jobs in Northern Ireland

Join our French Customer Advisor team. As a customer advisor specialist, your daily responsibilities will include: ● Provide first-contact resolutions to customer queries ● Offer specialized customer support through written and phone communication ● Build a meaningful relationship, answering customers' questions in a courteous, friendly, and professional manner … Meet and exceed our customer service quality goals, compliance regulations, and productivity targets ● Create an amazing customer experience that people value and we are proud of ● Be responsible to follow the direction of the management and provide feedback ● Deal with English & French Speaking Calls. To succeed ...

Delivery Manager. You will take on broader management responsibilities beyond the agile team as required and actively contribute to the Management capability. Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). MINIMUM REQUIREMENTS SC clearance eligibility is mandatory. Minimum 3 years of experience in a similar role preferrably with UK public sector organizations (central government) Minimum 3 years of experience in delivering bespoke software projects from scratch, using agile methodologies for external ...

search for a Service Designer on a contract basis. Key Responsibilities: Lead end-to end service design within a telecommunications environment, focusing on improving customer and network service experiences Design and optimise services across fixed connectivity and mobile network products, ensuring seamless user and technical integration Apply understanding … settings, to support reliable data connectivity and service performance Collaborate with network engineers, product managers, and operations teams to translate technical capabilities into customer-centric services Identify and resolve service experience issues across connectivity journeys, from onboarding through to ongoing usage and support Key Skills: Extensive experience ...