20 of 20 Permanent Customer Experience Jobs in Northern Ireland

Bilingual Customer Support Specialist - German & English | Belfast | £28k + Benefits | VR Tech Job Description: Customer Support Specialist - German & English (VR Technology) £28,017.60 per year + perks & benefits | Belfast | Full-Time, Permanent | 40 hours per week Are you a fluent German and English speaker passionate about technology and customer experience? We're hiring Bilingual Customer Support Specialists to join an innovative VR technology team in Belfast, supporting users worldwide across multiple channels. ABOUT THE ROLE: Bilingual Customer Support (German & English) You'll provide first-class customer support for cutting-edge VR (Virtual Reality) products and technologies, helping users in both German and English through social media, live chat, email, and phone. This … is a fantastic opportunity to work in the exciting VR and gaming industry while developing your customer support career. You'll be part of a collaborative team supporting customers globally, resolving technical and non-technical queries, building online communities, and ensuring every interaction reflects the brand's commitment to innovation and excellence. WHAT YOU'LL BE DOING: Deliver exceptional More ❯

evolving fast and Alchemy is helping to shape that transformation. Were a specialist technology consultancy and global centre of excellence that partners with leading insurers to modernise systems, improve customer experience, and develop the next generation of insurance talent. Working with the worlds leading insurance software providers, our teams deliver industry-shaping transformation projects. We combine deep insurance … visits and company events Manage expenses, invoices and budget tracking Liaise across departments to ensure smooth information flow Undertake research and prepare briefing materials for executives Key Skills and Experience Experience within a EA or PA supporting senior executives Strong organisational and time management skills Excellent written and verbal communication Confident using Microsoft 365 (Outlook, Word, Excel, PowerPoint … Experience with communication tools such as Teams Calm and professional under pressure Discreet and trustworthy with sensitive information Able to prioritise and multitask across competing demands Proactive and anticipatory, thinking ahead to prevent issues Comfortable working independently Strong attention to detail and follow-through Experience in technology, consulting or corporate environments Basic financial and budgeting awareness Personal Attributes More ❯

Do you have a sales mindset? Do you have experience within a SaaS environment or SaaS Products? Great! Then we have a role for you. You could join the world's leading retail network, connecting trading partners around the globe to optimize supply chain operations for all retail partners. They support data-driven partnerships with innovative cloud technology, customer … on what they do best. More than 120,000 companies in retail, grocery, distribution, supply, and logistics have chosen our client as their retail network. You will join our Customer Success Team in a critical, post sales role. You are responsible for ensuring an outstanding customer experience throughout the entire lifecycle by aligning with and driving their … strategic business goals. You will leverage your product expertise to create repeatable success processes, ensure high customer adoption, and proactively identify opportunities to enhance the relationship and service utilisation. This is a hybrid role in Belfast where you would be 3 days per week in the office. Your tasks will include: Develop a deep understanding of customers' business models More ❯

data to solve complex problems and drive business outcomes. You will play a key role in driving growth by developing new and existing client relationships and delivering first-class customer experience on high-profile engagements. The Data Analytics and AI team serve as trusted advisors, both practical and innovative, to embed innovative data analytics solutions into existing business … latest advancements in data science, including techniques and tools, to ensure our team remains at the cutting edge of the field. To qualify for the role, you must have Experience: 3 years of hands-on experience in building and deploying machine learning or deep learning models in real-world applications. Technical Expertise: Proficiency in Python, SQL, and deep … learning frameworks such as TensorFlow and PyTorch. Programming: Solid experience in Python and SQL. Experience with R is a nice-to-have. ML and AI: Practical experience using ML modeling libraries like Scikit-Learn, Keras, Tensorflow, PyTorch and similar Generative AI: Some hands-on experience with LLMs for prompt engineering or agents is preferred Cloud Expertise More ❯

Online, SharePoint, Teams, Intune, and Defender. • Automate deployments and infrastructure using Infrastructure as Code (IaC) tools (e.g., Terraform, ARM templates). • Leverage cloud-based AI tools for predictive analytics, customer insights, and operational automation. Cybersecurity • Implement and maintain security controls to protect customer data, payment systems, and business operations. • Conduct regular security audits, vulnerability assessments, and compliance checks … operations and supply chain, to align IT solutions with business needs. • Work closely with other IT team members. • Evaluate emerging technologies including AI, machine learning, and automation to enhance customer experience and operational efficiency. • Support Industry 4.0 initiatives such as smart warehousing, robotics, and real-time data analytics. Essential Requirements: A Bachelor’s degree in Computer Science or … Information Technology related discipline. A minimum of 5 years of experience in IT engineering. Strong understanding of retail systems (POS, ERP, WMS) and their infrastructure needs. Proficiency in networking (Cisco, Fortinet), cloud platforms (Azure/AWS), and virtualization (VMware/Hyper-V). Hands-on experience with Microsoft 365 administration and security. Familiarity with AI tools and Industry More ❯

software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the insurtech game, we're not just redefining what's achievable, we're creating a place where amazing career moments are made possible. Position Overview We're searching … for a Customer Support Technician to join our Customer Experience team in a hybrid setting from our Belfast office. In this position, you will assist our valued customers via telephone, internet chat and email with any question or problems they may have regarding our insurance software products, hardware, or any other products purchased from our company. This … requiring a high degree of attention to detail, ability to prioritise tasks, excellent problem-solving ability and excellent phone and people skills. You will provide friendly, informed, and efficient customer service primarily via telephone and email with some instant chat. To keep us headed in the right direction, we're looking for people who understand winning is a team More ❯

the Role This award-winning, fast-growing software company is seeking an iOS Developer to help enhance its market-leading mobile platform. With a strong reputation for innovation and customer experience, this is an opportunity to influence a product used widely across industries. Key Responsibilities Develop and enhance iOS applications using Swift Build and consume REST APIs/… deployment and release cycles Work collaboratively across engineering, design and QA teams Ensure code quality, testing and performance optimisation Qualifications and Skills Approx. 3–4+ years of iOS development experience Strong proficiency in Swift , RESTful APIs , JSON Commercial experience with App Store deployment Understanding of mobile architecture, testing and UI best practice Ability to work in a collaborative More ❯

the Role This award-winning, fast-growing software company is seeking an iOS Developer to help enhance its market-leading mobile platform. With a strong reputation for innovation and customer experience, this is an opportunity to influence a product used widely across industries. Key Responsibilities Develop and enhance iOS applications using Swift Build and consume REST APIs/… deployment and release cycles Work collaboratively across engineering, design and QA teams Ensure code quality, testing and performance optimisation Qualifications and Skills Approx. 3–4+ years of iOS development experience Strong proficiency in Swift , RESTful APIs , JSON Commercial experience with App Store deployment Understanding of mobile architecture, testing and UI best practice Ability to work in a collaborative More ❯

the Role This award-winning, fast-growing software company is seeking an iOS Developer to help enhance its market-leading mobile platform. With a strong reputation for innovation and customer experience, this is an opportunity to influence a product used widely across industries. Key Responsibilities Develop and enhance iOS applications using Swift Build and consume REST APIs/… deployment and release cycles Work collaboratively across engineering, design and QA teams Ensure code quality, testing and performance optimisation Qualifications and Skills Approx. 3–4+ years of iOS development experience Strong proficiency in Swift , RESTful APIs , JSON Commercial experience with App Store deployment Understanding of mobile architecture, testing and UI best practice Ability to work in a collaborative More ❯

into clear, meaningful insights for clients and internal stakeholders. Deliver regular MBR & QBR account reviews, performance reports, and presentations (PowerPoint/dashboard-driven) to demonstrate value and progress. New customer acquisition responsibility, existing customer expansion and retention. Maintain precise reporting and documentation within the CRM, ensuring audit-ready records and accurate products, revenue and profitability metrics forecasts. Support … technical and service teams with issue resolution, escalating where necessary and maintaining full ownership of client satisfaction. Price, order and ensure delivery of customer required hardware, software, SaaS and licenses etc for BAU work and special projects Identify upsell, cross-sell, and renewal opportunities within existing accounts to enhance client value and retention. Acquire and maintain vendor and technical … cybersecurity. Assist in overall marketing and website strategies to drive engagement and enquires. Collaborate closely with Sales, Technical, and Operations teams to ensure flawless service and project delivery and customer experience. Honesty, transparency and integrity is critical within this role Participate in industry events, webinars, events and client engagements to represent LoughTec and strengthen brand presence. Essential Criteria Minimum More ❯

into clear, meaningful insights for clients and internal stakeholders. Deliver regular MBR & QBR account reviews, performance reports, and presentations (PowerPoint/dashboard-driven) to demonstrate value and progress. New customer acquisition responsibility, existing customer expansion and retention. Maintain precise reporting and documentation within the CRM, ensuring audit-ready records and accurate products, revenue and profitability metrics forecasts. Support … technical and service teams with issue resolution, escalating where necessary and maintaining full ownership of client satisfaction. Price, order and ensure delivery of customer required hardware, software, SaaS and licenses etc for BAU work and special projects Identify upsell, cross-sell, and renewal opportunities within existing accounts to enhance client value and retention. Acquire and maintain vendor and technical … cybersecurity. Assist in overall marketing and website strategies to drive engagement and enquires. Collaborate closely with Sales, Technical, and Operations teams to ensure flawless service and project delivery and customer experience. Honesty, transparency and integrity is critical within this role Participate in industry events, webinars, events and client engagements to represent LoughTec and strengthen brand presence. Essential Criteria Minimum More ❯

into clear, meaningful insights for clients and internal stakeholders. Deliver regular MBR & QBR account reviews, performance reports, and presentations (PowerPoint/dashboard-driven) to demonstrate value and progress. New customer acquisition responsibility, existing customer expansion and retention. Maintain precise reporting and documentation within the CRM, ensuring audit-ready records and accurate products, revenue and profitability metrics forecasts. Support … technical and service teams with issue resolution, escalating where necessary and maintaining full ownership of client satisfaction. Price, order and ensure delivery of customer required hardware, software, SaaS and licenses etc for BAU work and special projects Identify upsell, cross-sell, and renewal opportunities within existing accounts to enhance client value and retention. Acquire and maintain vendor and technical … cybersecurity. Assist in overall marketing and website strategies to drive engagement and enquires. Collaborate closely with Sales, Technical, and Operations teams to ensure flawless service and project delivery and customer experience. Honesty, transparency and integrity is critical within this role Participate in industry events, webinars, events and client engagements to represent LoughTec and strengthen brand presence. Essential Criteria Minimum More ❯

United Kingdom Salary: Competitive with benefits Closing Date: 22/10/2025 Location: Belfast Why this job matters Are you passionate about driving business growth and building strong customer relationships? We're looking for a results-driven sales professional to join our Northern Ireland Small and Medium Business (SMB) team. In this role, you'll play a key … part in identifying new business opportunities and securing sales across our SMB customer base. You'll be responsible for generating and booking high-quality leads for our field-based Sales Executives, while also closing sales directly from the desk. Your ability to build trusted relationships and influence key decision-makers will be essential. By understanding each customer's … you'll develop tailored solutions that demonstrate the value of the BT & EE portfolio. Success in this role will be measured by a combination of sales performance, lead generation, customer engagement, and delivering an outstanding customer experience. What you'll be doing Manage a defined base of SME prospects, focusing on identifying new business opportunities, selling standard products More ❯

Competitive + Bonus + Benefits Role Type: Full-Time, Permanent Launch Your Career in SaaS Account Management Are you early in your career and eager to gain hands-on experience in the fast-paced software and SaaS industry ? Do you thrive on building relationships and learning how great customer experiences drive business success? Were looking for an Associate … Account Manager (Junior Account Executive) to support our account management team at ClearCourse. This is a fantastic opportunity to learn the ropes of customer success, client engagement, and commercial growth with training, mentorship, and real-world exposure to software products and clients. What Youll Be Doing: Support senior team members in managing a portfolio of software clients Help prepare … client communications, meeting summaries, and follow-up actions Coordinate product demos, training sessions, and webinars Learn how to identify customer needs and gather product feedback Work closely with sales, support, and product teams to deliver a seamless client experience Maintain accurate CRM records and track client touchpoints Monitor basic account health metrics and flag issues to the team More ❯

Define and lead the global Azure cloud strategy, aligning with business objectives and digital transformation goals. Champion AI and machine learning adoption within Azure to enhance operational efficiency and customer experience. Oversee architecture, design, and deployment of scalable, secure, and resilient cloud platforms. Lead global teams and manage vendor relationships to deliver enterprise-wide cloud initiatives. Ensure governance, compliance … regions, including GDPR, ISO, and NIST frameworks. Drive continuous improvement, leveraging emerging technologies to optimise cloud services and adoption. What We’re Looking For: 10+ years of IT leadership experience, with at least 5 years focused on Azure cloud strategy and operations. Proven experience managing global cloud environments and distributed teams. Expertise in Azure services, cloud architecture, AI …/ML integration, and managed service operations. Strong leadership, communication, and stakeholder management skills. Experience with hybrid/multi-cloud environments and cloud cost optimisation. Relevant certifications (preferred but not essential) such as Azure Solutions Architect Expert or Azure AI Engineer. This is an exceptional opportunity to make a lasting impact on cloud strategy and innovation at scale. More ❯

Salesforce professional to join the team. As a Salesforce Developer, you will play a key role in designing, developing, and implementing Salesforce solutions that enhance business operations and improve customer experience. You will collaborate with stakeholders across departments to deliver scalable and efficient solutions within a fast-paced, forward-thinking environment. Key Responsibilities Design, develop, and deploy customised Salesforce … Maintain and enhance existing Salesforce configurations and integrations. Ensure code quality through testing, reviews, and best development practices. Provide technical support and troubleshoot issues as required. About You Proven experience as a Salesforce Developer in a commercial environment. Strong understanding of Salesforce platform architecture and Lightning framework. Proficiency in Apex, Visualforce, and SOQL. Experience with API integrations and More ❯

Salesforce professional to join the team. As a Salesforce Developer, you will play a key role in designing, developing, and implementing Salesforce solutions that enhance business operations and improve customer experience. You will collaborate with stakeholders across departments to deliver scalable and efficient solutions within a fast-paced, forward-thinking environment. Key Responsibilities Design, develop, and deploy customised Salesforce … Maintain and enhance existing Salesforce configurations and integrations. Ensure code quality through testing, reviews, and best development practices. Provide technical support and troubleshoot issues as required. About You Proven experience as a Salesforce Developer in a commercial environment. Strong understanding of Salesforce platform architecture and Lightning framework. Proficiency in Apex, Visualforce, and SOQL. Experience with API integrations and More ❯

Salesforce professional to join the team. As a Salesforce Developer, you will play a key role in designing, developing, and implementing Salesforce solutions that enhance business operations and improve customer experience. You will collaborate with stakeholders across departments to deliver scalable and efficient solutions within a fast-paced, forward-thinking environment. Key Responsibilities Design, develop, and deploy customised Salesforce … Maintain and enhance existing Salesforce configurations and integrations. Ensure code quality through testing, reviews, and best development practices. Provide technical support and troubleshoot issues as required. About You Proven experience as a Salesforce Developer in a commercial environment. Strong understanding of Salesforce platform architecture and Lightning framework. Proficiency in Apex, Visualforce, and SOQL. Experience with API integrations and More ❯

the app remains performant, intuitive, and reliable across a range of iOS devices. You’ll also have input into technical design, API integration, and product improvements that directly impact customer experience. Tech stack & requirements Strong commercial experience in Swift and iOS app development Proficiency with RESTful APIs, JSON, and integrating external data sources Familiarity with Apple’s Human … Interface Guidelines and UI/UX principles Knowledge of Core Data, UIKit, SwiftUI, or other modern iOS frameworks Experience with App Store deployment and managing release cycles Understanding of version control (Git), CI/CD pipelines, and testing best practices Advantageous: exposure to mobile web apps, push notifications, or offline-first architecture What’s on offer Salary More ❯

payments. Known as innovators in our space, we're a fast growing team focused on making self storage better for everyone. To support that growth, we're hiring a Customer Success Manager focused on EU markets -such as France, Spain, Germany, or Italy. You'll help onboard and support operators across your markets, acting as a trusted guide to … help them succeed with Stora. Why this role matters We're expanding across Europe, and success in new markets depends on great customer experiences. You'll play a key role in onboarding and supporting operators outside the UK, helping them get set up, stay on track, and grow with us. What you'll do Onboard new customers across EU … more value from Stora, surfacing opportunities and promoting key features Use tools like HubSpot, Notion, and Stripe to track progress and inform decisions Be the voice of the EU customer-sharing insights to improve our product and service What we're looking for Fluent in English and at least one of: French, Spanish, German, or Italian Organised, composed, and More ❯