13 of 13 Permanent Customer Experience Jobs in Northern Ireland

Senior Business Analyst in Kainos, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders … both business and technical, and for facilitating the analysis and design of cost-effective software solutions that impact users worldwide. Minimum Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role ...

working aligned to industry best practice, we build sustainable and predictable sales pipelines for our market-leading offerings. What You'll Do As the Customer Advocacy Manager within the Content team and reporting to the VP Content, you will lead the strategy, planning and execution of an extensive range … communicate the value and insights customers gain from working with Kainos Workday products. The outcomes of this role will be a set of customer-ready and sales-ready assets, across a wide range of media, which will communicate these insights and value in compelling, engaging ways and help sales ...

play a critical role in ensuring our customers achieve maximum value from their investment in our platform. This role sits at the intersection of customer success, commercial growth, and operational excellence, leading as the primary relationship owner for our diverse customer base. Working closely with the Commercial Director … EMEA, you will be part of a high-performing team that drives customer retention, expansion, and advocacy, establishing best practices, developing scalable account management frameworks, and ensuring consistent delivery of exceptional customer experiences across the region. This is a fantastic opportunity for someone who combines strong commercial acumen ...

Delivery Manager. You will take on broader management responsibilities beyond the agile team as required and actively contribute to the Management capability. Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). MINIMUM REQUIREMENTS SC clearance eligibility is mandatory. Minimum 3 years of experience in a similar role preferrably with UK healthcare organizations Minimum 3 years of experience in delivering bespoke software projects from scratch, using agile methodologies for external customers. Strong experience ...

consulting initiatives. You'll also manage, coach and develop a small number of staff, with a focus on managing employee performance Minimum requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). Healthcare or Public sector experience . Responsible for owning the end-to-end product backlog and taking responsibility for story quality and maturity. Experience in shaping the approach taken in a range of phases of the software development lifecycle - such ...

consulting initiatives. You'll also manage, coach and develop a small number of staff, with a focus on managing employee performance Minimum requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). UK Public sector experience (central government) . Responsible for owning the end-to-end product backlog and taking responsibility for story quality and maturity. Experience in shaping the approach taken in a range of phases of the software development lifecycle - such ...

accurate, compliant payroll services across the UK and Republic of Ireland. Managing five payrolls for over 700 employees, you'll ensure an excellent employee experience while driving continuous improvement, governance, and payroll best practice. You'll be an experienced payroll professional with strong technical knowledge, excellent attention to detail … customer-focused approach. Confident working with payroll systems and data, you'll build strong relationships, solve problems, and identify opportunities to improve processes and deliver outstanding service. Main Responsibilities Payroll Leadership & Operations Ensure all payrolls are processed accurately, on time, and in full compliance with UK and ROI legislation ...

Title: SC Cleared Programme Lead Location: Belfast/Customer site Duration: Six months initial, with potential for extension Rate: Up to £950 per day via an approved umbrella company Must hold active SC clearance or previously held An exciting opportunity has arisen for an experienced Programme Lead to join … within Land & Property Services (LPS) The programme is a significant multi year transformation initiative designed to modernise land registration services, improve operational efficiency, enhance customer experience and deliver a digital first operating model. Comprising multiple interdependent workstreams and delivery partners, this programme requires exceptional leadership, governance and delivery ...

relationship with customers across the EMEA region. You will drive retention, expansion, and advocacy, setting up scalable account management practices and ensuring excellent customer experiences. Reporting to the Commercial Director - EMEA, you will oversee renewals, upsell, and cross-sell efforts while guiding a high-performing team in a fast ...

build sustainable and predictable sales pipelines for our market-leading offerings. What You'll Do As the Brand Lead within the Brand and CX team, you will lead the strategy, planning and execution of a number of key activities designed to maximise the impact of the brand for Kainos customers … across the Workday product ecosystem. This role reports to the VP, Brand and CX. The outcomes of this role will be a set of customer-ready and sales-ready assets, primarily featuring the web site evolution but also including a standardised set of templates for key documents/decks ...

most recognisable brands across Retail, Hospitality, and Banking. Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service. Whats in it for you? Company vehicle and fuel card Monthly and quarterly … work with high-profile customers The Role As a Field Service Engineer, you will be working on the road, representing Barron McCann at customer sites across the Belfast region. You will be diagnosing, repairing, installing, and maintaining EPoS and IT equipment while delivering a first-class customer experience. ...

where we come in. What We've Built We enable the world’s leading electronics brands to shift from single-use to circular, customer‐centric business models. We’re at £70m ARR, profitable, growing fast, with 200,000+ active subscriptions across consumers and small businesses. Customers trust … with your 3PL partners Executive‐level communication - can hold your own with the CEO, SLT and Board Cross‐functional stakeholder management across Finance, Product, CX and Commercial Comfort operating without a fixed playbook - the role builds the playbook Opportunities & Benefits Fast-track your career – 40% of our employees are promoted ...

Allstate NI is seeking a Principal Engineer to lead identity strategy across workforce, customer, machine, and agent identities. You will shape architecture, drive modernization, and partner with engineering, product, and security teams to deliver secure, scalable identity solutions. This role emphasizes Zero Trust, MFA, and governance, while mentoring engineers … defining standards to advance Allstate's digital identity roadmap and secure customer experiences across the platform. #J-18808-Ljbffr ...