1 to 25 of 32 Permanent Customer Experience Jobs in Northern Ireland

Senior Service Transformation Consultant within Deloitte Digital, you will be at the heart of transformation, working with outstanding talent to innovate and create exceptional customer experiences. You will support the design and delivery of end-to-end service transformation, always with the customer at the core … solutions.Examples of the types of work you will deliver are listed below and you should have relevant experience in more than one of the service specific areas: Service specific competenciesLeading the discovery and articulation of client challenges, working with their teams ‘on-the-ground' to understand user experience ...

Director Data & Analytics API Experience - Data ServicesBackground:CME Group runs some of the world’s largest and most important trading venues, including derivatives exchanges, FX/FI platforms. The trading participants include leading investment banks, hedge funds, proprietary trading firms, investment managers, and retail traders, as well as additional … high-impact, individual contributor (IC) role for an individual who can navigate complex enterprise systems and deliver a modern, developer-first experience. This customer-facing role serves as the technical link between our APIs and the customer, acting as a high-level practitioner who crafts SDKs and delivery ...

industry or sector preference for this role opening; we’re keen to hear about the industries and sectors that you’re passionate about, have experience in, and would like to focus on at Deloitte.Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise … deliver impact how and where it matters most.Connect to your opportunity In the Solution Architect role, you’ll combine your extensive real-world implementation experience with your deep Microsoft Dynamics 365 CRM related technical product knowledge with teamwork, leadership, delivery and client management skills to bring the best ...

Senior Business Analyst in Kainos, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders … both business and technical, and for facilitating the analysis and design of cost-effective software solutions that impact users worldwide. Minimum Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role ...

working aligned to industry best practice, we build sustainable and predictable sales pipelines for our market-leading offerings. What You'll Do As the Customer Advocacy Manager within the Content team and reporting to the VP Content, you will lead the strategy, planning and execution of an extensive range … communicate the value and insights customers gain from working with Kainos Workday products. The outcomes of this role will be a set of customer-ready and sales-ready assets, across a wide range of media, which will communicate these insights and value in compelling, engaging ways and help sales ...

Delivery Manager. You will take on broader management responsibilities beyond the agile team as required and actively contribute to the Management capability. Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). MINIMUM REQUIREMENTS SC clearance eligibility is mandatory. Minimum 3 years of experience in a similar role preferrably with UK healthcare organizations Minimum 3 years of experience in delivering bespoke software projects from scratch, using agile methodologies for external customers. Strong experience ...

DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … insurance value chains, emerging digital and data-driven capabilities, and the ability to position solutions that solve for core system modernization, process automation, customer experience, risk optimization, regulatory compliance, and claims transformation. Key Responsibilities 1. Strategic Account & Pipeline Development Identify, qualify, and target insurance accounts preferably across Life ...

required and actively contribute to the Management capability.Experience in bespoke software delivery,operating as a part of an agile team working for an external customer(experience in a client-facing role in a consulting environment is a must-have).MINIMUM REQUIREMENTSSC clearance eligibility is mandatory.Minimum 3 years … experience in a similar role preferrably with UK public sector organizations(central government)Minimum 3 years of experience in delivering bespoke software projects from scratch, using agile methodologies for external customers.Strong experience in customer-facing projects - syncs and reporting, presentations, board meetings, workshops, upscaling opportunities.Strong commercial ...

TypePermanent/FTCDate published17-Aug-2026Req #24640Job descriptionConnect to your IndustryThe financial services industry is undergoing rapid transformation driven by technological advancements and evolving customer expectations. Businesses are seeking innovative ways to leverage technology to optimise operations, enhance customer experience, and drive growth. Deloitte's Technology Strategy … Manager in our team, you will play a key role in delivering impactful solutions to our Financial Services clients. We are seeking professionals with experience in one of the following core domains within Technology Strategy and Transformation:Agile Ways of Working: Assist in designing and implementing agile operating models ...

Consultant (Senior Associate) in Kainos, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders … effective software solutions that impact users worldwide.MINIMUM REQUIREMENTSExperience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role in a consulting environment is a must-have).Active SC clereance,Experience in the public defence ...

consulting initiatives. You'll also manage, coach and develop a small number of staff, with a focus on managing employee performance Minimum requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). Healthcare or Public sector experience . Responsible for owning the end-to-end product backlog and taking responsibility for story quality and maturity. Experience in shaping the approach taken in a range of phases of the software development lifecycle - such ...

Senior Business Analyst in Kainos, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders … both business and technical, and for facilitating the analysis and design of cost-effective software solutions that impact users worldwide.Minimum Requirements:Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role ...

consulting initiatives. You'll also manage, coach and develop a small number of staff, with a focus on managing employee performance Minimum requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). UK Public sector experience (central government) . Responsible for owning the end-to-end product backlog and taking responsibility for story quality and maturity. Experience in shaping the approach taken in a range of phases of the software development lifecycle - such ...

Company DescriptionMomence was founded in 2020, graduated from Y Combinator, and raised an $11M Series A. We build and operate a software platform for experience-based and membership-driven businesses, including yoga and fitness studios, dance schools, wellness centers, salons, golf facilities, and more. Today, Momence supports more than … users every month. From day one, you'll work on a product with real impact, helping businesses grow, streamline operations, and create better customer experiences.Since 2025, Momence has been part of Xplor Technologies, a global technology company providing software, payments, and commerce solutions for service-based and membership businesses ...

accurate, compliant payroll services across the UK and Republic of Ireland. Managing five payrolls for over 700 employees, you'll ensure an excellent employee experience while driving continuous improvement, governance, and payroll best practice. You'll be an experienced payroll professional with strong technical knowledge, excellent attention to detail … customer-focused approach. Confident working with payroll systems and data, you'll build strong relationships, solve problems, and identify opportunities to improve processes and deliver outstanding service. Main Responsibilities Payroll Leadership & Operations Ensure all payrolls are processed accurately, on time, and in full compliance with UK and ROI legislation ...

monitor team and individual productivity.Job Objectives & ResponsibilitiesConduct monthly operational performance reviews, analysing KPIs, SLA achievement, alarm volumes, response times, staffing utilisation, absence trends, and customer service metrics, presenting findings and improvement plans to senior management.Lead the investigation, analysis and reduction of false alarms across all client accounts, identifying root … opportunities for continual improvement.Drive a culture of continuous improvement by analysing operational data, identifying trends and implementing initiatives to improve productivity, service quality and customer satisfaction.Lead customer service review meetings, ensuring actions are tracked, completed and aligned with contractual expectations.Support new business mobilisations, client onboarding activities ...

across disciplines to innovate and create great solutions for iconic brands.You will collaborate with amazing digital experts across disciplines including but not limited to Experience Strategists, Researchers, Service Designers, Creative Designers, Business Analysts and Engineers to deliver industry leading experiences across a broad range of products and services.Your role … outcomes, including:Creating user interface designs and interactive prototypes across mobile, tablet and desktop.Developing wireframes and functional specifications.Designing information architecture.Assisting developing personas, scenarios and customer experience maps.Understanding outputs from user and stakeholder research, synthesizing understanding of analysis and user insight to shape UX design concepts, deliverables and outcomes.Designing ...

delivery of initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance.Minimum Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have).UK public sector experience (central government).Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations.Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes.Accomplished at modelling As-is and To-be business processes ...

delivery of initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance.Minimum (Essential) Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing ...

clients fully utilise Lightspeed’s suite of tools.Monitor and analyse account performance, tracking metrics such as Monthly Recurring Revenue (MRR), Net Retention Rate (NRR), customer health, and engagement.Proactively manage churn and satisfaction, identifying trends, resolving issues, and strengthening long-term client relationships.Negotiate and close agreements, securing favourable terms while … consistently achieving renewal, retention, and growth targets.And a little bit of....Contribute to and execute sales and marketing initiatives aimed at enhancing the customer experience and increasing Lightspeed's Monthly Recurring Revenue (MRR).What you need to bring: Fluency in FrenchDemonstrated success in quota-carrying SaaS or technology roles ...

Business Analyst — KYC Personal Key Deliverables Support analysis, design and delivery of strategic enhancements (including new customer journeys), translating business priorities into clear requirements and user stories. Produce outputs including process maps, writing customer communications, managing and tracking incidents etc. Work independently with Operations, Technology, Risk and Data … define requirements, manage priorities and remove delivery blockers. Support activities to identify opportunities to embed PKYC technology capabilities into BAU, improving operational efficiency, customer experience and control effectiveness. Own delivery from discovery through implementation, providing proactive stakeholder management without requiring day-to-day direction. ...

opportunity Our Salesforce practice is part of a wider Deloitte Digital community that joins together many different skills to deliver amazing digital transformations and customer experiences for our clients across both the public and private sectors. In this role, you’ll work with outstanding digital talent across disciplines … imagine, deliver and run forward-thinking, business focussed and experience-driven solutions for iconic brands. You’ll expand the impact we make with our clients, growing our business without compromising on our quality, integrity and culture. As a Consultant/Senior Consultant, you will: Contribute to the technical design ...

driven innovation. Data sits at the heart of our Consumer technology platforms, enabling smarter decision making, operational excellence and the delivery of exceptional customer experiences across our brands.As a Software Engineering Specialist within our Consumer Salesforce team, you'll play a key role in shaping the data capabilities that … security and responsible AI practices across products, pipelines and analytical solutions.Leveraging AI, machine learning and analytical approaches to improve operational performance, decision making and customer outcomes.Implementing engineering best practices including automation, CI/CD, monitoring and Agile delivery methodologies.Leading the identification and management of technical debt while driving platform ...

opportunity Our Salesforce practice is part of a wider Deloitte Digital community that joins together many different skills to deliver amazing digital transformations and customer experiences for our clients across both the public and private sectors. In this role, you’ll work with outstanding digital talent across disciplines … imagine, deliver and run forward-thinking, business focussed and experience-driven solutions for iconic brands. You’ll expand the impact we make with our clients, growing our business without compromising on our quality, integrity and culture. As a Manager, you will: Depending on project scope and client needs, your ...

opportunity Our Salesforce practice is part of a wider Deloitte Digital community that joins together many different skills to deliver amazing digital transformations and customer experiences for our clients across both the public and private sectors. In this role, you’ll work with outstanding digital talent across disciplines … imagine, deliver and run forward-thinking, business focussed and experience-driven solutions for iconic brands. You’ll expand the impact we make with our clients, growing our business without compromising on our quality, integrity and culture. As a Manager, you will: Depending on project scope and client needs, your ...