1 to 25 of 36 Permanent Customer Experience Jobs in Northern Ireland

Customer Success Manager of Scaled Customers, you will lead the strategy and execution of a scalable, technology-enabled customer success program aimed at driving product adoption, satisfaction, and retention across our SME customer segment. You’ll focus on delivering exceptional customer experiences through digital touchpoints, leveraging … automation, in-app guidance, and data-driven engagement strategies. Experience of leveraging onboarding and engagement tools such as Userpilot, Pendo, Appcues and CRM tools such as Salesforce and Hubspot is essential. You will be responsible for overseeing the SME Customer Success Managers, ensuring our smaller customers consistently derive ...

Work In The UK- Not Suitable For Visa Holders. Role is available in the following locations too: Belfast, Edinburgh, Manchester Shape the future of customer and service experiences. Solve complex problems. Deliver meaningful change. We're transforming how organisations serve their customers, employees and communities. We're looking … and employee experiences. You’ll bring experience in two or more of the following: Service Design Service Transformation Customer Experience (CX) Business Transformation Process Optimisation Service Operations Human-Centred Design You’ll also have: Experience conducting discovery and service design activities Strong journey mapping ...

Infrastructure as Code, DevOps, self-healing, and auto-remediation Partner with engineering, platform, infrastructure, security, and business teams to improve resilience, scalability, stability, and customer experience Act as operational liaison for business stakeholders and vendors, conducting service reviews, communicating risks, and managing escalations Ensure adherence to ITIL-based … processes, governance standards, compliance requirements, audit obligations, and operational documentation standards Lead continuous service improvement initiatives to reduce MTTR, increase stability, improve customer satisfaction, and enhance operational maturity Lead operational governance ceremonies, service reviews, incident and problem reviews, change governance forums, readiness assessments, stakeholder communications, and executive service reporting ...

Director Data & Analytics API Experience - Data ServicesSkip to main contentBy clicking “Accept All Cookies,” you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.# CareersDirector Data & Analytics API Experience - Data Services page is loaded## Director … Data & Analytics API Experience - Data ServicesApplylocations: Belfast - Millennium Housetime type: Full timeposted on: Posted Todayjob requisition id: 34591**Director Data & Analytics API Experience - Data Services****Background:**CME Group runs some of the world’s largest and most important trading venues, including derivatives exchanges, FX/FI platforms. ...

Senior Business Analyst in Kainos, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders … both business and technical, and for facilitating the analysis and design of cost-effective software solutions that impact users worldwide. Minimum Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role ...

serve customers, colleagues and citizens. This is an exciting opportunity to work alongside Service Designers, Product Managers, User Researchers, Engineers and Strategists to create customer‐centric services that deliver measurable business value. What you'll be doing As a Consultant, you'll support the delivery of service transformation engagements … from discovery through to implementation. Your responsibilities will include Conducting research and analysis to understand customer, employee and business challenges. Supporting discovery activities to identify pain points, opportunities and service improvement initiatives. Creating service design artefacts including customer journey maps, service blueprints, personas and ecosystem maps. Writing clear ...

ecosystem and develop the marketing function required for DisplayNote’s next stage of growth.**Job Description:**## **About DisplayNote**DisplayNote builds the software experience layer for shared meeting rooms and learning spaces. Think of DisplayNote as the Apple CarPlay of shared spaces. The display, hardware and meeting platform … change, but DisplayNote creates a familiar, secure and consistent experience for the person using the room.Our two core platforms—Launcher and Montage—help organisations start meetings, share content, manage rooms centrally and create more predictable experiences across classrooms, meeting rooms and shared spaces. DisplayNote technology is embedded in hundreds ...

including SIX, HSBC, Deutsche Bank and Anthemis, TAINA has spent over a decade building enterprise-grade tax operations technology, helping organisations reduce risk, improve customer experience and transform compliance operations. Today, we are entering our next chapter. We are building what we believe will become the world … global financial ecosystem. As we bring this category-defining platform to market, we are seeking an exceptional Go-To-Market Lead with proven experience launching and scaling AI-native enterprise products. The Opportunity This is not a traditional sales or marketing role. We are looking for an executive-level ...

Consultant (Senior Associate) in Kainos, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders … software solutions that impact users worldwide. MINIMUM REQUIREMENTSExperience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role in a consulting environment is a must-have).Active SC clereance,Experience in the public defence ...

high-quality IT services, build strong stakeholder relationships, and drive continual service improvement and manage service level agreements? Do you have the skills and experience to manage service performance, resolve complex issues, and ensure excellent customer outcomes? Have yousuccessfully managed IT services and supplier-delivered contracts, working collaboratively … will drive service performance, oversee supplier and contract delivery, manage service risks and issues, and champion continual improvement to deliver value, reliability, and excellent customer outcomes. The Service Delivery Manager works closely with Associate Service Delivery Managers, providing guidance and delegating responsibilities where appropriate. The role also engages regularly ...

play a critical role in ensuring our customers achieve maximum value from their investment in our platform. This role sits at the intersection of customer success, commercial growth, and operational excellence, leading as the primary relationship owner for our diverse customer base. Working closely with the Commercial Director … EMEA, you will be part of a high-performing team that drives customer retention, expansion, and advocacy, establishing best practices, developing scalable account management frameworks, and ensuring consistent delivery of exceptional customer experiences across the region. This is a fantastic opportunity for someone who combines strong commercial acumen ...

partners closely with engineering, platform, infrastructure, security, and business teams to deliver stable, resilient, and high-performing services that align with business objectives and customer expectations. The role drives proactive risk management, operational maturity, automation, and service improvements while ensuring adherence to established operational processes and governance standards. … role also provides leadership across incident, problem, change, release, and service management disciplines for a team of Service Analysts to deliver resilient, secure, and customer-focused services that meet organizational goals.**Key responsibilities:*** Own the overall health, reliability, availability, and observability of critical business applications and technology services, ensuring ...

Delivery Manager. You will take on broader management responsibilities beyond the agile team as required and actively contribute to the Management capability. Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). MINIMUM REQUIREMENTS SC clearance eligibility is mandatory. Minimum 3 years of experience in a similar role preferrably with UK healthcare organizations Minimum 3 years of experience in delivering bespoke software projects from scratch, using agile methodologies for external customers. Strong experience ...

French speaking Product Adoption Strategist to join our EMEA team. The Product Adoption Strategist (Human-Led & Interactive) sits within the wider Launch and Customer organisation and reports to the Manager of Adoption. The role owns the adoption strategy, hypotheses, experiments, and implementation for high-impact, human-led programs … market, including strategy, session design, facilitation, follow-up, and performance for 1-to-many and 1-to-1 programs. Identify underutilised product areas and customer segments and translate adoption opportunities into scalable human-led initiatives such as clinics, masterclasses, and peer roundtables to supplement tech driven journeys. Build proactive ...

/autoscaling problems. Participate in an on-call rotation (including weekends) and drive incident response from detection through resolution, with a primary focus on customer experience and minimizing impact. Drive improvements to disaster recovery, failover, and incident management processes across multi-region deployments. Build and maintain automation scripts … teams to implement and improve reliability, observability, and performance best practices. Contribute to continuous improvement initiatives across infrastructure, tooling, and process. Communicate clearly with customer-facing stakeholders when incidents require external status updates or written incident summaries. What You'll Need: 5+ years of relevant experience in Site ...

seeking a technically minded and ambitious Technical Operations Engineer to support, optimise and enhance Building Management System operations across a diverse customer portfolio through the ConexOS platform. This role is designed for an individual who wishes to broaden their knowledge across multiple BMS control technologies and customer environments … actively contributing to the enhancement and evolution of the ConexOS platform. Key Responsibilities Provide technical support across multiple BMS and smart building platforms. Monitor customer estates through ConexOS and identify operational issues and optimisation opportunities. Support remote commissioning, validation and customer onboarding activities. Analyse alarms, trends, telemetry ...

Sales Account Manager - Telecommunications Salary: £30,000-£35,000 (depending on experience) + Uncapped Commission About the Role We are looking for an experienced Account Manager to join a growing telecommunications business. This is an excellent opportunity for a commercially minded professional with a proven track record in account … outstanding service. Acting as the primary point of contact, you'll help customers maximise the value of their telecoms solutions while driving revenue and customer retention. Key Responsibilities Manage and develop an existing portfolio of business customers. Identify opportunities to grow revenue through cross-selling and upselling telecommunications, connectivity ...

delivery of consulting initiatives. Youll also manage, coach and develop a small number of staff, with a focus on managing employee performance Minimum requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing … role in a consulting environment is a must-have). Healthcare or Public sector experience . Responsible for owning the end-to-end product backlog and taking responsibility for story quality and maturity. Experience in shaping the approach taken in a range of phases of the software development ...

Senior Business Analyst in Kainos, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders … both business and technical, and for facilitating the analysis and design of cost-effective software solutions that impact users worldwide. Minimum Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role ...

role is accountable for ensuring business needs are effectively translated into high-quality digital solutions that deliver measurable business value, improve operational efficiency, enhance customer experience, and support the Digital Transformation strategy. The Group Manager will ensure day to day line management functions and activities are adequately supported … hold a valid work permit. You should also hold a BA (Hons) degree or equivalent, or have 5+ years’ Almac experience in product or solution delivery, support and/or project management. We are looking for someone with proven leadership experience, gained through direct line management, mentoring, coaching ...

role is accountable for ensuring business needs are effectively translated into high-quality digital solutions that deliver measurable business value, improve operational efficiency, enhance customer experience, and support the Digital Transformation strategy. The Group Manager will ensure day to day line management functions and activities are adequately supported … hold a valid work permit. You should also hold a BA (Hons) degree or equivalent, or have 5+ years’ Almac experience in product or solution delivery, support and/or project management. We are looking for someone with proven leadership experience, gained through direct line management, mentoring, coaching ...

initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum (Essential) Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). Defence sector experience. Active DV clearance. Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes Accomplished at modelling ...

initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum (Essential) Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). Defence sector experience. Active SC clereance. Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes Accomplished at modelling ...

delivery of initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing … role in a consulting environment is a must-have).UK public sector experience (central government).Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations. Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes. Accomplished at modelling ...

design standards, and exploring where AI can enhance both our workflows and the end user experience. We work closely with Product Managers and Customer Support, keeping real user needs at the core of everything we build. Responsibilities: Help build and deliver end-to-end product features across the stack … tools like Cursor, Gemini, MCP servers to help you ship faster (and smarter) Collaborate with designers, testers and product owners to ensure the customer experience is perfect. Get stuck in with us on prototypes and MVPs to experiment with the constant stream of ideas for where we take ...