10 of 10 Permanent Customer Experience Jobs in Northern Ireland

## Head of Customer EngagementApplylocations: Remote, Ireland: Northern Ireland - Belfasttime type: Full timeposted on: Posted Todayjob requisition id: R69276**Job Summary:**The Head of Customer Engagement is responsible for shaping and executing Wellington IT's customer engagement strategy. This role leads a team of Business Development Managers … BDMs), driving sustained satisfaction, retention, and advocacy across our existing customer base. In this context, 'customers' refers to Wellington IT's credit union clients. The role manages Wellington IT's relationships with these regulated financial institutions, not their individual members. This role equips the team with a consistent framework ...

definition, implementation and continuous evolution of the future AI-enabled Sales & Service operating model for Consumer, translating strategic priorities across cost, growth and customer experience into a deliverable operating model, investment plan and measurable business outcomes.It combines enterprise-level strategy with hands-on delivery accountability, with a clear … focus on how AI, data, automation and agent-based capabilities reshape customer engagement, service delivery, workforce models and commercial performance.The role is accountable for designing and implementing AI-enabled, AI-native and agent-based operating models that define how human colleagues, AI assistants and autonomous agents work together across ...

product teams to innovate seamlessly and drive growth for Allstate through the Consumer Connected Cloud mission. This ecosystem aims to provide an absolute frictionless experience for our user community. As a Principal Digital Product Manager in the CEP organization, you'll own the vision and roadmap for our Hosting … products, and our mainframe products. You define the strategy and annual commitments while ensuring products are iteratively delivering business value and ensuring alignment of customer needs. You are accountable for a consistent application of product practices, including ways of working, behaviors, product mindset and work breakdown. This role ...

product teams to innovate seamlessly and drive growth for Allstate through the Consumer Connected Cloud mission. This ecosystem aims to provide an absolute frictionless experience for our user community. As a Principal Digital Product Manager in the CEP organization, you'll own the vision and roadmap for our Hosting … products, and our mainframe products. You define the strategy and annual commitments while ensuring products are iteratively delivering business value and ensuring alignment of customer needs. You are accountable for a consistent application of product practices, including ways of working, behaviors, product mindset and work breakdown. This role ...

Account Manager - Telecommunications Salary: £30,000-£35,000 (depending on experience) + Uncapped Commission About the Role We are looking for an experienced Account Manager to join a growing telecommunications business. This is an excellent opportunity for a commercially minded professional with a proven track record in account management … outstanding service. Acting as the primary point of contact, you'll help customers maximise the value of their telecoms solutions while driving revenue and customer retention. Key Responsibilities Manage and develop an existing portfolio of business customers. Identify opportunities to grow revenue through cross-selling and upselling telecommunications, connectivity ...

over 20 employees based in Belfast and over 50 globally, working daily with ex-traders with over 200+ years of aggregated Markets trading experience and innovative technology partners producing industry leading controls. The Business Risk Manager is a strategic professional who stays abreast of developments within own field … bridge between different stakeholders and technology teams. Conducts internal testing to ensure effectiveness of controls. Leverages data to examine impacts to Customer Experience and Regulatory breaks. Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts ...

security, compliance, and continuous improvement of business-critical services operating in a 24x7 environment. The SDM serves as the primary operational interface between the customer, service providers, technology partners, and internal delivery teams, driving service excellence while ensuring contractual commitments, regulatory obligations, and operational risks are effectively managed. Given … contractual service levels, KPIs, and operational commitments are consistently achieved. Lead multi-disciplinary delivery teams across operations, engineering, service management, security, infrastructure, and applications. Customer & Stakeholder Management Act as the primary service management contact for senior customer stakeholders. Build trusted relationships with customer leadership, operational teams, regulators ...

most recognisable brands across Retail, Hospitality, and Banking. Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service. What’s in it for you? Company vehicle and fuel card Monthly … work with high-profile customers The Role As a Field Service Engineer, you will be working on the road, representing Barron McCann at customer sites across the Belfast region. You will be diagnosing, repairing, installing, and maintaining EPoS and IT equipment while delivering a first-class customer experience. ...

most recognisable brands across Retail, Hospitality, and Banking. Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service. What’s in it for you? Company vehicle and fuel card Monthly … work with high-profile customers The Role As a Field Service Engineer, you will be working on the road, representing Barron McCann at customer sites across the Belfast region. You will be diagnosing, repairing, installing, and maintaining EPoS and IT equipment while delivering a first-class customer experience. ...

based applications. Enhance and evolve existing systems using cutting-edge technologies. Investigate, diagnose, and resolve software issues. Contribute to products that deliver exceptional customer experiences at scale. Work on meaningful projects that reach millions of users globally. Required Skills & Qualifications: Minimum 2:1 Honour’s degree in Computer Science … related discipline. 2+ years of experience in a software development role. Strong knowledge of programming languages such as ASP.NET, VB.NET, C, C#, or Java. Solid understanding of databases and SQL. Familiarity with the Software Development Life Cycle (SDLC). Excellent organisation, planning, and time management skills. Desirable: Experience ...