16 of 16 Permanent Customer Experience Jobs in Northern Ireland

Bilingual Customer Support Specialist - German & English | Belfast | £28k + Benefits | VR Tech Job Description: Customer Support Specialist - German & English (VR Technology) £28,017.60 per year + perks & benefits | Belfast | Full-Time, Permanent | 40 hours per week Are you a fluent German and English speaker passionate about technology and customer experience? We're hiring Bilingual Customer Support Specialists to join an innovative VR technology team in Belfast, supporting users worldwide across multiple channels. ABOUT THE ROLE: Bilingual Customer Support (German & English) You'll provide first-class customer support for cutting-edge VR (Virtual Reality) products and technologies, helping users in both German and English through social media, live chat, email, and phone. This … is a fantastic opportunity to work in the exciting VR and gaming industry while developing your customer support career. You'll be part of a collaborative team supporting customers globally, resolving technical and non-technical queries, building online communities, and ensuring every interaction reflects the brand's commitment to innovation and excellence. WHAT YOU'LL BE DOING: Deliver exceptional More ❯

evolving fast and Alchemy is helping to shape that transformation. Were a specialist technology consultancy and global centre of excellence that partners with leading insurers to modernise systems, improve customer experience, and develop the next generation of insurance talent. Working with the worlds leading insurance software providers, our teams deliver industry-shaping transformation projects. We combine deep insurance … visits and company events Manage expenses, invoices and budget tracking Liaise across departments to ensure smooth information flow Undertake research and prepare briefing materials for executives Key Skills and Experience Experience within a EA or PA supporting senior executives Strong organisational and time management skills Excellent written and verbal communication Confident using Microsoft 365 (Outlook, Word, Excel, PowerPoint … Experience with communication tools such as Teams Calm and professional under pressure Discreet and trustworthy with sensitive information Able to prioritise and multitask across competing demands Proactive and anticipatory, thinking ahead to prevent issues Comfortable working independently Strong attention to detail and follow-through Experience in technology, consulting or corporate environments Basic financial and budgeting awareness Personal Attributes More ❯

clients are reminded of their appointments and addressing any rescheduling needs. Manage: after meeting updates with the BDM’s and update records when sale closed. Qualifications B2B lead generation experience Salesforce experience preferred 2 years’ experience Social media Experience i.e. LinkedIn Market knowledge Excellent verbal and written communication skills to communicate services or products to prospects … to work in a fast-paced environment and manage multiple tasks simultaneously Strong interpersonal skills to deal with various types of personalities Professionalism and courteousness to create a positive customer experience Computer literacy for research and data entry Additional Information #OH Still Curious? If you feel we are a good match for each other, you can apply online More ❯

Do you have a sales mindset? Do you have experience within a SaaS environment or SaaS Products? Great! Then we have a role for you. You could join the world's leading retail network, connecting trading partners around the globe to optimize supply chain operations for all retail partners. They support data-driven partnerships with innovative cloud technology, customer … on what they do best. More than 120,000 companies in retail, grocery, distribution, supply, and logistics have chosen our client as their retail network. You will join our Customer Success Team in a critical, post sales role. You are responsible for ensuring an outstanding customer experience throughout the entire lifecycle by aligning with and driving their … strategic business goals. You will leverage your product expertise to create repeatable success processes, ensure high customer adoption, and proactively identify opportunities to enhance the relationship and service utilisation. This is a hybrid role in Belfast where you would be 3 days per week in the office. Your tasks will include: Develop a deep understanding of customers' business models More ❯

data to solve complex problems and drive business outcomes. You will play a key role in driving growth by developing new and existing client relationships and delivering first-class customer experience on high-profile engagements. The Data Analytics and AI team serve as trusted advisors, both practical and innovative, to embed innovative data analytics solutions into existing business … latest advancements in data science, including techniques and tools, to ensure our team remains at the cutting edge of the field. To qualify for the role, you must have Experience: 3 years of hands-on experience in building and deploying machine learning or deep learning models in real-world applications. Technical Expertise: Proficiency in Python, SQL, and deep … learning frameworks such as TensorFlow and PyTorch. Programming: Solid experience in Python and SQL. Experience with R is a nice-to-have. ML and AI: Practical experience using ML modeling libraries like Scikit-Learn, Keras, Tensorflow, PyTorch and similar Generative AI: Some hands-on experience with LLMs for prompt engineering or agents is preferred Cloud Expertise More ❯

years. The leader in the Forrester Wave for DDoS Mitigation Services, highest scoring for "current offering" and "strategy". Job Description: We are seeking a Solution Architect with extensive experience in both technology and cyber security to be a trusted technical advisor to advance the adoption and value delivery of Thales's world-class cyber security products. The Principal … Solution Architect serves a critical function within the organization by ensuring ongoing and ever-improving customer return-on-investment at scale.You will be responsible for meeting with customers at the various phases of product deployments as well as collaborating with other teams to ensure products are architected, deployed and configured in a manner to deliver maximum value throughout the … customer journey. The Principal Solution Architect will also work to understand at a macro-level how customers are leveraging Imperva's product offerings, identify new emerging business and technical trends, and work closely with Product Management (PM) and Product Development (PD) to ensure the strategic product roadmaps align with evolving customer requirements and expectations. Key Areas of Responsibility More ❯

evolving: refining our processes, elevating our design standards, and exploring where AI can enhance both our workflows and the end user experience. We work closely with Product Managers and Customer Support, keeping real user needs at the core of everything we build. In this role you will Help build and deliver the APIs and infrastructure that powers our whole … quality of our platform (We're particularly interested in approaches to make useful monitoring effortless and maximise reliability). Collaborate with designers, testers and product owners to ensure the customer experience is perfect. Get stuck in with us on prototypes and MVPs to experiment with the constant stream of ideas for where we take digital screens next. Then … help get the best of these into the hands of real customers of course. You will be a great fit for this role if You have experience building REST or GraphQL services, and considering how your API choices impact the clients that call them. You're happy to work in a typed language like TypeScript, or you've worked More ❯

the Role This award-winning, fast-growing software company is seeking an iOS Developer to help enhance its market-leading mobile platform. With a strong reputation for innovation and customer experience, this is an opportunity to influence a product used widely across industries. Key Responsibilities Develop and enhance iOS applications using Swift Build and consume REST APIs/… deployment and release cycles Work collaboratively across engineering, design and QA teams Ensure code quality, testing and performance optimisation Qualifications and Skills Approx. 3–4+ years of iOS development experience Strong proficiency in Swift , RESTful APIs , JSON Commercial experience with App Store deployment Understanding of mobile architecture, testing and UI best practice Ability to work in a collaborative More ❯

into clear, meaningful insights for clients and internal stakeholders. Deliver regular MBR & QBR account reviews, performance reports, and presentations (PowerPoint/dashboard-driven) to demonstrate value and progress. New customer acquisition responsibility, existing customer expansion and retention. Maintain precise reporting and documentation within the CRM, ensuring audit-ready records and accurate products, revenue and profitability metrics forecasts. Support … technical and service teams with issue resolution, escalating where necessary and maintaining full ownership of client satisfaction. Price, order and ensure delivery of customer required hardware, software, SaaS and licenses etc for BAU work and special projects Identify upsell, cross-sell, and renewal opportunities within existing accounts to enhance client value and retention. Acquire and maintain vendor and technical … cybersecurity. Assist in overall marketing and website strategies to drive engagement and enquires. Collaborate closely with Sales, Technical, and Operations teams to ensure flawless service and project delivery and customer experience. Honesty, transparency and integrity is critical within this role Participate in industry events, webinars, events and client engagements to represent LoughTec and strengthen brand presence. Essential Criteria Minimum More ❯

into clear, meaningful insights for clients and internal stakeholders. Deliver regular MBR & QBR account reviews, performance reports, and presentations (PowerPoint/dashboard-driven) to demonstrate value and progress. New customer acquisition responsibility, existing customer expansion and retention. Maintain precise reporting and documentation within the CRM, ensuring audit-ready records and accurate products, revenue and profitability metrics forecasts. Support … technical and service teams with issue resolution, escalating where necessary and maintaining full ownership of client satisfaction. Price, order and ensure delivery of customer required hardware, software, SaaS and licenses etc for BAU work and special projects Identify upsell, cross-sell, and renewal opportunities within existing accounts to enhance client value and retention. Acquire and maintain vendor and technical … cybersecurity. Assist in overall marketing and website strategies to drive engagement and enquires. Collaborate closely with Sales, Technical, and Operations teams to ensure flawless service and project delivery and customer experience. Honesty, transparency and integrity is critical within this role Participate in industry events, webinars, events and client engagements to represent LoughTec and strengthen brand presence. Essential Criteria Minimum More ❯

into clear, meaningful insights for clients and internal stakeholders. Deliver regular MBR & QBR account reviews, performance reports, and presentations (PowerPoint/dashboard-driven) to demonstrate value and progress. New customer acquisition responsibility, existing customer expansion and retention. Maintain precise reporting and documentation within the CRM, ensuring audit-ready records and accurate products, revenue and profitability metrics forecasts. Support … technical and service teams with issue resolution, escalating where necessary and maintaining full ownership of client satisfaction. Price, order and ensure delivery of customer required hardware, software, SaaS and licenses etc for BAU work and special projects Identify upsell, cross-sell, and renewal opportunities within existing accounts to enhance client value and retention. Acquire and maintain vendor and technical … cybersecurity. Assist in overall marketing and website strategies to drive engagement and enquires. Collaborate closely with Sales, Technical, and Operations teams to ensure flawless service and project delivery and customer experience. Honesty, transparency and integrity is critical within this role Participate in industry events, webinars, events and client engagements to represent LoughTec and strengthen brand presence. Essential Criteria Minimum More ❯

into clear, meaningful insights for clients and internal stakeholders. Deliver regular MBR & QBR account reviews, performance reports, and presentations (PowerPoint/dashboard-driven) to demonstrate value and progress. New customer acquisition responsibility, existing customer expansion and retention. Maintain precise reporting and documentation within the CRM, ensuring audit-ready records and accurate products, revenue and profitability metrics forecasts. Support … technical and service teams with issue resolution, escalating where necessary and maintaining full ownership of client satisfaction. Price, order and ensure delivery of customer required hardware, software, SaaS and licenses etc for BAU work and special projects Identify upsell, cross-sell, and renewal opportunities within existing accounts to enhance client value and retention. Acquire and maintain vendor and technical … cybersecurity. Assist in overall marketing and website strategies to drive engagement and enquires. Collaborate closely with Sales, Technical, and Operations teams to ensure flawless service and project delivery and customer experience. Honesty, transparency and integrity is critical within this role Participate in industry events, webinars, events and client engagements to represent LoughTec and strengthen brand presence. Essential Criteria Minimum More ❯

Project Manager to support a technology business undergoing significant growth and a continued transition from custom software delivery to a SaaS product model. This role is critical in ensuring customer implementations are delivered effectively, with strong communication, structure, and accountability across multiple ongoing projects. The Role You will take ownership of several active client implementation projects, providing hands-on … project management to bring clarity, momentum, and consistency. This is a delivery-focused position where you will keep projects moving, ensure stakeholders remain aligned, and strengthen the overall customer experience. Key Responsibilities Manage end-to-end delivery of multiple client onboarding and implementation projects Ensure clear communication with internal teams and customers at all stages Track and manage risks … to ensure smooth delivery Hold stakeholders accountable for tasks and deliverables Contribute to incremental improvements in implementation processes Provide structure and predictability within a fast-moving SaaS environment Essential Experience Proven background managing multiple concurrent projects in a SaaS setting Strong experience in customer-facing implementation or onboarding work Ability to bring order and consistency to partially More ❯

Define and lead the global Azure cloud strategy, aligning with business objectives and digital transformation goals. Champion AI and machine learning adoption within Azure to enhance operational efficiency and customer experience. Oversee architecture, design, and deployment of scalable, secure, and resilient cloud platforms. Lead global teams and manage vendor relationships to deliver enterprise-wide cloud initiatives. Ensure governance, compliance … regions, including GDPR, ISO, and NIST frameworks. Drive continuous improvement, leveraging emerging technologies to optimise cloud services and adoption. What We’re Looking For: 10+ years of IT leadership experience, with at least 5 years focused on Azure cloud strategy and operations. Proven experience managing global cloud environments and distributed teams. Expertise in Azure services, cloud architecture, AI …/ML integration, and managed service operations. Strong leadership, communication, and stakeholder management skills. Experience with hybrid/multi-cloud environments and cloud cost optimisation. Relevant certifications (preferred but not essential) such as Azure Solutions Architect Expert or Azure AI Engineer. This is an exceptional opportunity to make a lasting impact on cloud strategy and innovation at scale. More ❯

the app remains performant, intuitive, and reliable across a range of iOS devices. You’ll also have input into technical design, API integration, and product improvements that directly impact customer experience. Tech stack & requirements Strong commercial experience in Swift and iOS app development Proficiency with RESTful APIs, JSON, and integrating external data sources Familiarity with Apple’s Human … Interface Guidelines and UI/UX principles Knowledge of Core Data, UIKit, SwiftUI, or other modern iOS frameworks Experience with App Store deployment and managing release cycles Understanding of version control (Git), CI/CD pipelines, and testing best practices Advantageous: exposure to mobile web apps, push notifications, or offline-first architecture What’s on offer Salary More ❯

payments. Known as innovators in our space, we're a fast growing team focused on making self storage better for everyone. To support that growth, we're hiring a Customer Success Manager focused on EU markets -such as France, Spain, Germany, or Italy. You'll help onboard and support operators across your markets, acting as a trusted guide to … help them succeed with Stora. Why this role matters We're expanding across Europe, and success in new markets depends on great customer experiences. You'll play a key role in onboarding and supporting operators outside the UK, helping them get set up, stay on track, and grow with us. What you'll do Onboard new customers across EU … more value from Stora, surfacing opportunities and promoting key features Use tools like HubSpot, Notion, and Stripe to track progress and inform decisions Be the voice of the EU customer-sharing insights to improve our product and service What we're looking for Fluent in English and at least one of: French, Spanish, German, or Italian Organised, composed, and More ❯