1 to 25 of 50 Permanent Customer Experience Jobs in Northern Ireland

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable … Our application is used globally across our organisation, with continual automation and integrations to increase operational efficiencies and decrease manual touch points. This is a hybrid role with development experience essential. Our mission is to deliver high quality solutions for our organisation and its Clients in the shortest sustainable lead time that enable the smartest, fastest, safest & smoothest operational … Day-to-day management of individual project responsibilities including milestone setting, configuring solutions, coding business rules, co-ordination and execution of plan within required timescales, with a focus on customer experience Management of multiple projects and sub-tasks simultaneously. Identify and communicate all key deliverables and milestones within projects Identify key project risks, whether stated or not, and More ❯

empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. . Customer Success Advocate (CSA) Global Services : EMEA Your Role As Customer Success Advocate (CSA) you will be responsible for development and nurturing the relationships of Ciena’s Top Customers. … The CSA promotes retention, loyalty and advocacy by developing & driving a World Class Customer Experience. The CSA is the primary contact for customer intake, onboarding, contract management and issues prevention and is ultimately responsible for End to End Service Lifecycle . CSA is absolutely vital to Ciena’s long-term growth & profitability. We will be successful when our … customers recognize they are receiving tangible value from Ciena products and services. Your Responsibilities Closely collaborating with Sales to facilitate a positive onboarding experience for new customers making sure expectations are documented, mutually agreed, and 100% achievable Drive and influence value, usage and adoption of our products and services using analytics and methodologies. The CSA is Responsible for our More ❯

CME Group is looking for an Experience Designer - Consultant with 5+ years of expertise in the creation of engaging and personalized digital experiences, to work on and a range of applications and products across our digital landscape. What you'll do: You will craft experiences from concept through digital product creation, owning interface and interaction design activities: workshops, creative … skills, and the ability to handle multiple projects simultaneously. You're comfortable working with team members across geographic boundaries. Our design team: We are a small team of innovative experience designers, who advocate for our customers in every project we work on. We interact with teams right across our organisation, and lend our expertise in design thinking to problem … solving of all kinds. We use an inhouse agency model to support a range of digital touchpoints (40+ customer-facing apps, our website, mobile apps) as brand ambassadors, facilitators and design evangelists. Responsibilities: Works closely with visual designers, functional/business analysts, developers, stakeholders, and content strategists to translate business and product requirements into an engaging and appealing user More ❯

fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. The purpose of this role is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance across delivery units through the … and driving improvement across a number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims/Enquiries and End of Life that ensure customer and client satisfaction. Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention. Capacity Management, namely ensuring the successful … up courier and round coverage to minimise business risk and ensure that all requirements are continually met. Motivating and engaging self-employed couriers to ensure a high standard of customer service between the courier and end customer that will improve overall customer and client satisfaction. Cost leadership and driving financial control through cost control of courier fees More ❯

services Work closely with the Senior Manager for Knowledge Centers and Services and other Knowledge Service Owners to ensure a seamless and consistent approach to high-quality technical output, customer service and operational management of the services Engage with internal and external clients and key stakeholders to proactively capture the 'voice of the customer', manage feedback requests, understand … manager in a Center, support other line management needs of the Knowledge teams as required Knowledge & Expertise: Maintain and continually develop subject matter expertise with high levels of practical customer engagement and customer service delivery, be actively aware of developments internally and within the market on Information product management services, new practices and approaches, actioning any relevant implications … the resolution of issues and business solutions for information product management services, including services, teams, processes, and solutions Operational Efficiencies, Quality and Risk Mitigation: Manage service-related issues and customer feedback to maintain quality assurance and minimize business impact and risk, escalating any challenges promptly where appropriate Leverage GenAI tools to enhance productivity, drive innovation and improve the quality More ❯

experiences? So do we. Part Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients … next, then work with our mixed-discipline team to make it happen. As part of our T&T practice, your career with Deloitte Digital can take multiple paths. Including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes. We … cross-functional teams, develop and maintain architecture artifacts, provide expertise in resolving technical issues, and stay up-to-date with industry regulations and best practices. Responsibilities: Strong knowledge and experience in areas such as Policy Admin System, UW Workbench, L&P, Personal Lines Proven track record of designing and developing enterprise-level architecture solutions that align with business goals More ❯

mattersmost . Connect to your opportunity Our Salesforce practice is part of a wider Deloitte Digital community that joins together many different skills to deliver amazing digital transformations and customer experiences for our clients across both the public and private sectors. We are looking for experts in Consumer Goods Cloud, passionate about leveraging the product to shape innovative Salesforce … solutions for our clients' most complex business challenges. You'll work with outstanding digital talent across disciplines to imagine, deliver and run forward-thinking, business focussed and experience-driven solutions for iconic brands. You'll expand the impact we make with our clients, growing our business without compromising on our quality, integrity and culture. In this role, you will … development. Cultivate a strong internal and external network, actively advocating for best practices in technology and engineering both within and outside the firm. Connect to your skills and professional experience We're looking for an experienced Consumer Goods Cloud architect who can design and deliver amazing solutions for our clients. Proven track record as a Technical Lead and Architect More ❯

Quality Regulatory Affairs Coordinator Position summary To offer a professional communication link between Stryker and our customer base for all quality support activities. This role serves as a key liaison between Stryker and our customers, ensuring a seamless and positive experience across all service touchpoints. This role is responsible for managing customer inquiries, coordinating timely responses, and … ensuring that customer needs are met with professionalism and care. The coordinator will work closely with internal teams to ensure that customer-facing activities are executed efficiently and in alignment with company standards . The role also oversee s and coordinate s all field-related activities scoped within PFA Executions . Serves as a member of divisional quality … team to establish , implement, and maintain Global Regulatory and Quality processes and documents supporting our Global QMS. Key areas of responsibility Act as the primary point of contact for customer inquiries, concerns, and feedback. Provide timely and accurate responses to customer requests, including documentation, product support, and issue resolution. Coordinate with internal teams to ensure smooth handling of More ❯

experiences? So do we. Part Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients … next, then work with our mixed-discipline team to make it happen. As part of our T&T practice, your career with Deloitte Digital can take multiple paths. Including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes. We … performance and resolve technical issues. Ensure compliance with security standards and App Store guidelines. Collaborate on problem-solving and contribute to team discussions. Connect to your skills and professional experience Overall, you're an ideas person and problem solver as well as a hands-on doer. You know it takes a mix of people to do amazing work, so More ❯

experiences? So do we. Part Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients … next, then work with our mixed-discipline team to make it happen. As part of our T&T practice, your career with Deloitte Digital can take multiple paths. Including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes. We … and privacy. This multifaceted role requires a balance of technical expertise, collaborative skills, and a commitment to staying current with industry best practices. Connect to your skills and professional experience Overall, you're an ideas person and problem solver as well as a hands-on doer. You know it takes a mix of people to do amazing work, so More ❯

technology to support BT's new IT architecture. Based on agile engineering, DevOps, and cloud-native principles, these software platforms offer a comprehensive set of business capabilities across eCommerce, customer relationship management, quoting, product catalogue, orchestration, service assurance, and IDAM. Your focus will be on developing API-driven integrations for the new IT, supported by Microservices, to underpin core … solutions design involving multiple components across architectural domains. Integration Key Areas: Knowledge of ReSTful API, Microservices, SOA web services, messaging, and event-driven architectures. Cloud: Good knowledge and work experience in AWS. Strong knowledge of authentication and identity-related technologies and protocols is an advantage – e.g. OIDC, OAuth2 - Web Technologies and Containerisation: Proficiency in Java Spring, Docker, Kubernetes, with … a heavy focus on automation and CI/CD practices. Agile Software Engineering: Strong skills and experience in building software in an agile team. User Story Decomposition and Management: Ability to take a complex design and break it down into features, stories, and tasks – working with the Agile SCRUM team to ensure a quality backlog with well-defined acceptance More ❯

that drive real impact. Partnering with Product Strategy Leadership and the Design & Consultancy Director, you’ll connect research, business goals, and innovation to craft transformative products. Your work shapes experience visions, translates strategy into action, and empowers clients to deliver solutions that don’t just function—but truly inspire. Across industries, you’ll turn insights into direction and ideas … skills to address business challenges and enhance product strategy. Research and Strategic Insights: Expertise in conducting and synthesizing user research, competitive analysis, and market benchmarks into actionable design strategies. Experience Vision & Roadmapping: Ability to create experience blueprints, define strategic initiatives, and prioritize design efforts alongside product and delivery managers. Human-Centred Design: Proficient in applying human-centred design … user needs and enhance the overall user experience. Planning & Delivery: Strong time management skills to manage multiple design initiatives, ensuring high-quality, timely delivery. Minimum 5 years of commercial experience in design Very strong English verbal and written communication skills Key Soft Skills: Facilitation & Collaboration: Proficient in steering collaborative efforts, communicating design decisions, and managing stakeholder interactions across diverse More ❯

role you will be responsible for developing a full stack solution in modernizing the securities lending application. We're looking for someone who: Is experienced and introspective. You have experience developing software products and services across a variety of tools, frameworks, and environments. You recognize your strengths and also know when to reach out for help Is passionate. You … to partner across departments to get things done Wants to make an impact. You're looking to do amazing work. You're all about using technology to improve the customer experience and affect the company's bottom line, but also want to mentor and coach those within your team What you will do all day: Owns the end … to a desk slinging lines of code. The skills you'll need to succeed: BA, BS, MS in Computer Science, Engineering or related technology field. 2-4 years of experience in software testing or development Proven experience in at least one modern language (Golang OR Java). Experience using and/or designing with RESTful APIs/ More ❯

offers abundant opportunities for career development through complex projects involving a multitude of technologies and programming frameworks. We're looking for someone who: Is experienced and introspective. You have experience developing software products and services across a variety of tools, frameworks, and environments. You recognize your strengths and also know when to reach out for help Is passionate. You … to partner across departments to get things done Wants to make an impact. You're looking to do amazing work. You're all about using technology to improve the customer experience and affect the company's bottom line, but also want to mentor and coach those within your team What you will do all day: Owns the end … to a desk slinging lines of code. The skills you’ll need to succeed: BA, BS, MS in Computer Science, Engineering or related technology field. 2-4 years of experience as a software developer building scalable solutions with cloud platforms. Proven experience in at least one modern language Golang and or Java. Experience using and/or More ❯

offers impressive capabilities augmenting workflow automation with Robotics and Artificial Intelligence. At Aflac Northern Ireland we are utilising Pega to develop smart technology solutions that will directly improve our customer experience. And if Pega is not something you have commercial experience with, we will provide full training and certification to get you up to speed with the product … it will be the first step of a continuous learning journey at Aflac Northern Ireland! What you'll be doing Delivering high-quality, tested, secure customer-centric solutions using the Pega platform Integration of different technical components (web, API, database, UI, etc) to develop full-stack capabilities for Pega solutions Participating in daily stand-ups and contributing to an … development team that values the opinion of everyone in the team Utilising a range of tools and technologies that vary depending on the product and the needs of the customer Continually growing and developing your technical skills through self-learning, exposure to new projects, and being curious Listening to the inputs of others and working towards the best solution More ❯

and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email. Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution Work within our customer support platforms to document, track and resolve interactions Assist with the identification, reproduction and escalation of … product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member Advocate and promote improvements to our products and services Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager) What you’ll be bringing to the team … Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience Excellent verbal and written communication skills in German Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows Even better if you have, but not necessary: Experience interacting with More ❯

Social network you want to login/join with: Senior Backend Engineer (Platform Experience & Data Warehousing teams) ??? Location: UK, Ireland, Poland, Lithuania, Spain, Portugal, Finland ? numi are proud to have partnered with a front runner in data integration technology providing fantastic experience for their clients (who are some of the biggest names in the space)! We are looking … for experienced Senior Backend Engineers (PHP) to join either our Platform Experience or Data Warehousing teams. The Platform Experience team focuses on optimizing end-to-end platform journeys and building impactful customer experiences. They are currently developing a data visualization tool (dashboards) and build features primarily from scratch. The Data Warehousing team is responsible for data storage … improving system resilience and exploring AI integrations for data analytics. You're the Senior Engineer we're looking for if you've got: 5+ years of solid backend development experience, with PHP as a strong skill. A good understanding of application architecture and software design principles. A strong grasp of core PHP fundamentals, OOP, and best practices. Experience More ❯

at the quickest time. This is a business sensitive position that requires attention to detail and quick turnaround. Liaise between various support team across multiple vendors to provide seamless customer experience. The Role: This Apps Support Analyst will support daily production batches. This requires research and identification from failed batches to resolutions at the quickest time. This is a … business sensitive position that requires attention to detail and quick turnaround. Liaise between various support team across multiple vendors to provide seamless customer experience. This reports to the application support manager lead locally and globally. Also, the responsibility is for all the job functionalities and ensure that the support teams are addressing the production issues and intimating the finance … Responsibilities: Perform analysis of existing application protocols and software tools and actively engage with the various support teams for the smooth functioning of Citi’s business. Should have prior experience & should be able to debug any Database queries written in oracle/SQL/Mongodb , ETL tool & Linux scripts. Provide application support oversight in resolving and troubleshooting problems. Provide More ❯

at the quickest time. This is a business sensitive position that requires attention to detail and quick turnaround. Liaise between various support team across multiple vendors to provide seamless customer experience. The Role: This Apps Support Analyst will support daily production batches. This requires research and identification from failed batches to resolutions at the quickest time. This is a … business sensitive position that requires attention to detail and quick turnaround. Liaise between various support team across multiple vendors to provide seamless customer experience. This reports to the application support manager lead locally and globally. Also, the responsibility is for all the job functionalities and ensure that the support teams are addressing the production issues and intimating the finance … Responsibilities: Perform analysis of existing application protocols and software tools and actively engage with the various support teams for the smooth functioning of Citi's business. Should have prior experience & should be able to debug any Database queries written in oracle/SQL/Mongodb , ETL tool & Linux scripts. Provide application support oversight in resolving and troubleshooting problems. Provide More ❯

and the ability to build and maintain strong relationships. You will play a pivotal role in setting and achieving strategic goals, fostering a positive work environment, and delivering exceptional customer experiences. Your key responsibilities will include, but are not limited to: Create and execute the EMEA Sales strategy working with BitTitan’s General Manager. Channel Partner Management: Build strong … Reviews with all Managed Accounts within the territory. Achieve quarterly and full year revenue goals for the assigned territory Work with Product Management to ensure the “voice-of-the-customer” is heard in product development and delivery Act as the thought leader for the EMEA market by developing and communicating insights so that BitTitan is better positioned to serve … marketing, product, and salespeople in identifying, developing, and closing sales Escalate account problems appropriately to leadership by clearly defining the situation and proposed solutions Qualifications 5+ years of sales experience selling to Managed Services Providers. Must have prior experience selling Microsoft365 and/or Google Workspace solutions. Proficient in Salesforce. Strong leadership and team-building skills, with the More ❯

at the quickest time. This is a business sensitive position that requires attention to detail and quick turnaround. Liaise between various support team across multiple vendors to provide seamless customer experience. This reports to the application support manager lead locally and globally. Also, the responsibility is for all the job functionalities and ensure that the support teams are addressing … Responsibilities: Perform analysis of existing application protocols and software tools and actively engage with the various support teams for the smooth functioning of Citi’s business. Should have prior experience & should be able to debug any Database queries written in oracle/SQL/Mongodb , ETL tool & Linux scripts. Provide application support oversight in resolving and troubleshooting problems. Provide … and interpreting software tools and products. Interact with software vendors to provide best solutions to business problems. Ensure compliance of all security measures in application development processes. Skills & Qualifications: Experience in handling production support activities, identifying and resolving technical issues. Experience with handling ETL jobs in Sybase/Oracle with sound expertise in UNIX to identify issues at More ❯

Technical Support Engineer - Apprentice Location: Remote in Location (Belfast) Department: Customer Success Reports to: Support Manager About the Role As a Technical Support Engineer - Apprentice , you'll be stepping into a unique opportunity to learn the ins and outs of cybersecurity support from the ground up, while attending the local college to achieve a foundation degree in Cyber Security … when they don't. We're not just looking for someone to answer support tickets. We want someone who takes initiative, asks questions, and gets excited about making the customer experience smoother and more efficient. If you're the kind of person who likes to figure things out and isn't afraid to dive into new challenges, this … is the place to grow. We believe attitude beats experience - so if you're curious, communicative, and motivated to learn the world of cybersecurity, let's talk. What You'll Do Assist customers by responding to support tickets using tools like Jira Service Desk - and jump on Zoom calls when needed to troubleshoot live issues. Learn how our platform More ❯

VP - Experience Design Lead TD Bank Group Belfast, United Kingdom Apply now Posted 2 months ago Permanent Competitive VP - Experience Design Lead TD Bank Group Belfast, United Kingdom Apply now Work Location : Belfast, United Kingdom Hours: 35 Line of Business: Enterprise Enabling Functions Pay Details: We're committed to providing fair and equitable compensation to all our colleagues. … member of our HR Team and ask compensation related questions, including pay details for this role. Job Description: Job Description: We are seeking a highly skilled and user-focused Experience Design Lead to join our Compliance technology team. This role will be responsible for leading UX strategy and design efforts for a suite of internal Compliance applications, ensuring a … user-first approach as the platform evolves and scales. The ideal candidate will bring strong UX leadership skills, experience in user research and journey mapping, and the ability to partner closely with Product Managers, Technology teams, and Developers to deliver intuitive, configurable, and scalable solutions. The role will also contribute to strategic communications, helping articulate UX-driven visions, business More ❯

New Customer Administrator (12 month FTC) New Customer Administrator (Equity Release/Care) - 12 Month FTC - £24,780 Hours: 35 hours a week Start Date: 28th July 2025 Location: Belfast City Are you looking for a new and exciting career and able to start on 28th July? We are looking for ambitious Administrators to join our HUB team … on a 12 month FTC, delivering an exceptional and friendly service. If you are customer orientated and have good attention to detail, come join us at The HUB Group. Our New Customer Administrators/New Business Processors, process new Equity Release & Care customer applications accurately and efficiently. This is a dual role where you will spend time … on administration and time contacting customers over the phone, ensuring the customer completes their retirement journey through our service and that customers receive the right outcome every time. A full induction and training programme is offered, enabling you to deliver an exceptional customer experience. Salary: £24,780 plus discretionary bonus Location: Belfast City. Office based then hybrid This More ❯

New Customer Administrator (Pensions Savings) - 6-12month FTC New Customer Administrator (Pensions Savings) - 6-12month FTC - £24,780 Hours: 35 hours a week Strat Date: 21st July 2025 Location: Belfast City Centre Are you looking for a new and exciting career and can start on 21st July? We are looking for ambitious individuals to join our … HUB team on a 6or 12 months FTC, delivering an exceptional and friendly service. If you are customer orientated and have good attention to detail, come join us at The HUB Group. Our New Customer Administrators handle applications accurately and efficiently. This position involves a combination of administrative duties and phone-based customer interactions, ensuring that every … customer enjoys an outstanding experience. A full induction and training programme is offered, enabling you to deliver an exceptional customer experience. Location : Belfast City Centre. Office based for first 3 months and then moves to hybrid approach This is a full time, contract position at 35 hour week, Monday - Friday 9am-5pm. Initially this is office based, however More ❯