19 of 19 Permanent Customer Experience Jobs in Northern Ireland

clients in the energy and utilities sector. Our team is leading significant digital transformation across our client organisations, including transforming the mobile app experience, the underlying technology platforms, and our ways of working. Energy and utilities organisations across the UK and Ireland are going through a fundamental transformation, with … strong focus on green energy transition (including electric vehicles and heat pumps), enhanced customer experience through digital and data enablement, digitalisation of aging grid and metering infrastructure, and increasing disruption from innovative new market entrants. Cognizant has active engagements with multiple energy and utilities clients across ...

Join our Service Operations team at Hillview House Newtownabbey as a Shift Lead and play a key role in delivering exceptional customer experience, strong operational governance, and high performing service delivery across a 24/7 environment. We're looking for a confident service leader who can guide … team, manage stakeholders, and maintain service stability during fast-paced operational activity and major incidents. What We're Looking For Experience leading service-focused technical or operational teams. Strong stakeholder management and escalation handling skills. Ability to balance major incident leadership with BAU service oversight. Excellent written and verbal ...

Consultant (Senior Associate) in Kainos, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders … both business and technical, and for facilitating the analysis and design of cost-effective software solutions that impact users worldwide. **MINIMUM REQUIREMENTS*** **Experience in bespoke software delivery, operating as a part of an agile team working for an external customer** (experience in a client-facing role ...

Senior Consultant, Customer Transformation, UX Product Manager, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: 1689938 At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse … working world. The opportunity This is your chance to join a team that’s transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer‐facing functions through developing and implementing Customer & UX strategies, digital solutions, user‐centric services, operating ...

Reports To Head of Business Development Location Hybrid Belfast head office and remote working Contract Type Permanent/Fixed Term Qualification Financial product delivery experience, Prince 2 practitioner (desirable but not essential) Salary Band Competitive, dependent on experience Role Purpose The Project Manager is responsible … readiness activities prior to product launch. Support post-implementation reviews to capture lessons learned and confirm realisation of intended business benefits. Ensure the best customer experience is delivered through our products and services supported by our IT/website/customer portal. Product Management Support Partner with ...

environments and optimise Microsoft 365 services. Automate deployments and infrastructure using Infrastructure as Code (IaC) tools. Cybersecurity: Implement and maintain security controls to protect customer data and business operations. Conduct security audits, vulnerability assessments, and ensure compliance with standards like PCI-DSS. Respond to incidents and maintain business continuity … Leadership: Collaborate closely with retail operations and supply chain teams to align IT solutions with business needs. Evaluate and integrate emerging technologies to enhance customer experience and operational efficiency. Required Skills & Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related discipline. Minimum of 5 years ...

environments and optimise Microsoft 365 services. Automate deployments and infrastructure using Infrastructure as Code (IaC) tools. Cybersecurity: Implement and maintain security controls to protect customer data and business operations. Conduct security audits, vulnerability assessments, and ensure compliance with standards like PCI-DSS. Respond to incidents and maintain business continuity … Leadership: Collaborate closely with retail operations and supply chain teams to align IT solutions with business needs. Evaluate and integrate emerging technologies to enhance customer experience and operational efficiency. Required Skills & Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related discipline. Minimum of 5 years ...

Belfast HQ About Your Next Employer Our client is a highly regarded digital learning and technology provider with more than 25 years of experience delivering bespoke eLearning content, LMS platforms, and workforce development solutions. Supporting public sector organisations, healthcare providers, and commercial businesses across the UK and internationally, they … sales cycle, engaging with organisations throughout the UK and Ireland while contributing to the continued commercial growth of the business. About You 2+ years' experience in Business Development, Technology Sales, SaaS Sales, or consultative B2B sales environments Previous experience selling eLearning, EdTech, LMS, SaaS, or digital solutions would ...

seeking a Business Analyst/Product Owner in Belfast to drive digital transformation initiatives in the energy and utilities sector. Ideal candidates will have experience managing backlogs, working collaboratively in agile teams, and providing business consulting. The role supports improving customer experience through various digital channels ...

Senior Consultant, Customer Transformation, Service Designer, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: 1689927 At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse … working world. The opportunity This is your chance to join a team that’s transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through digital innovation, developing and implementing customer strategies, digital solutions, user‐centric services ...

Join our Service Operations team at Hillview House Newtownabbey as a Shift Lead and play a key role in delivering exceptional customer experience, strong operational governance, and high performing service delivery across a 24/7 environment. We're looking for a confident service leader who can guide ...

Join our Service Operations team at Hillview House Newtownabbey as a Shift Lead and play a key role in delivering exceptional customer experience, strong operational governance, and high performing service delivery across a 24/7 environment. We're looking for a confident service leader who can guide ...

Join our Service Operations team at Hillview House Newtownabbey as a Shift Lead and play a key role in delivering exceptional customer experience, strong operational governance, and high performing service delivery across a 24/7 environment. We're looking for a confident service leader who can guide ...

Join our Service Operations team at Hillview House Newtownabbey as a Shift Lead and play a key role in delivering exceptional customer experience, strong operational governance, and high performing service delivery across a 24/7 environment. We're looking for a confident service leader who can guide ...

pipeline to ensure consistent performance against target. Develop & implement strategic sales plans to achieve revenue targets and expand market share. Be engaged into the customer’s strategies to identify white‐space and opportunities to expand into new divisions/subsidiaries within the customer and your accounts base. Manage … sales activity and account information within the internal CRM system. Engage and facilitate internal stakeholders to deliver the Jigsaw24 propositions and expectations into the customer base. Prepare regular reports on sales performance, client feedback, and pipeline status to present to senior leadership team. Leverage sales data to drive continuous ...

working world. The opportunity This is your chance to join a team that’s transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through digital innovation, user-centric design, and agile delivery. You’ll work on exciting … projects that shape customer experiences and drive sustainable growth. Your key responsibilities You’ll support the full lifecycle of customer technology projects—from research and business case development to delivery and implementation. You’ll gather and prioritise requirements, facilitate workshops, and collaborate with cross-functional teams to deliver ...

most recognisable brands across Retail, Hospitality, and Banking. Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service. What’s in it for you? Company vehicle and fuel card Monthly … work with high-profile customers The Role As a Field Service Engineer, you will be working on the road, representing Barron McCann at customer sites across the Belfast region. You will be diagnosing, repairing, installing, and maintaining EPoS and IT equipment while delivering a first-class customer experience. ...

leading consulting firm in Northern Ireland is seeking a Senior Consultant in Customer Transformation to lead projects that reshape customer experiences. The role involves collaboration with clients and cross-functional teams, utilizing UX strategies and design thinking to drive successful outcomes. Ideal candidates will have a degree … Business combined with a STEM qualification, strong analytical skills, and experience in managing product lifecycles. This position offers dynamic challenges in an inclusive workplace that values diversity and innovation. #J-18808-Ljbffr ...

Global Telecom (CL#7) To lead and manage enterprise contact center and telecom infrastructure across global operations. The ideal candidate will have strong hands-on experience with modern CCaaS platforms, SIP technologies, and enterprise telephony systems, along with proven leadership skills to manage teams and drive transformation initiatives. This role … Telecom) (CL#7)**Location:** Europe Time Zone (Candidate should be flexible to work across other time zones when required for global projects and operational tasks)**Experience:** 12–15 Years**Education:** Bachelor's degree in Engineering, Information Technology, Telecommunications, or a related field**We're Concentrix. The intelligent transformation partner. Solution ...