1 to 25 of 111 Permanent Customer Experience Jobs in Northern Ireland

Bangalore, India. TRG Screen is a portfolio company of Vista Equity Partners, one of the world’s largest and most respected private equity firms. Customer Success Analyst *Note: This role supports US-based clients and requires candidates to work US hours on a rotating schedule. Specific hours and rotation … details will be discussed during the interview process.* Role Overview As a Customer Success Analyst, you will work directly with customers to ensure they have realized maximum value from our platform. Working in partnership with Customer Care, Sales, Professional Services, and Managed Services teams, you will help ...

also investing heavily in AI and tech innovation and this role sits right in the middle of that. About the role: The Digital Customer Experience Apprentice will create the how-to content that becomes our Training Academy, help customers through the support channel, and work with the customer success team to make sure customers are getting the full value of the platform. This is a hands-on content and customer role, and you will use AI tools every day as part of it. The apprenticeship qualification alongside it is the Level 3 Digital and AI Support ...

Customer Success Manager - SaaS Join a fast-growing technology business delivering an innovative SaaS platform that helps organisations measure, manage and report on their social, economic and environmental impact. This is an opportunity for an experienced Customer Success Manager or Account Manager to manage an established portfolio … Next Employer Our client is an innovative technology business providing a secure and scalable SaaS platform to organisations across the UK. With an established customer base and ambitious growth plans, this is an opportunity to join a small, collaborative team at an exciting stage of the company's development. ...

Customer Success Manager Belfast - Hybrid Competitive salary MCS are delighted to be supporting an innovative, purpose driven organisation in the appointment of a Customer Success Manager . This is an exciting opportunity to join a growing technology business that helps organisations understand, manage and report on their social … used by organisations across the UK to deliver measurable outcomes through social value reporting, employee engagement and community investment. About the Role As Customer Success Manager, you will act as a trusted advisor to a portfolio of customers, developing strong relationships and helping them maximise the value they receive ...

span><\/p> The role <\/span><\/b> <\/span><\/p> <\/span><\/span><\/p> We're hiring a Digital Customer Community & Education Manager to join our digital customer engagement team. Reporting to the Director of Digital Customer Engagement, this role will … responsible for defining, scaling and maintaining Soldo's digital B2B customer community strategy and ecosystem. <\/span> <\/span><\/p> <\/span><\/p> Key responsibilities: <\/span><\/p> <\/span><\/p> Community Strategy <\/span><\/span><\/li> Customer Education & Content <\/span ...

span><\/p> The role <\/span><\/b> <\/span><\/p> <\/span><\/span><\/p> We're hiring a Digital Customer Community & Education Manager to join our digital customer engagement team. Reporting to the Director of Digital Customer Engagement, this role will … responsible for defining, scaling and maintaining Soldo's digital B2B customer community strategy and ecosystem. <\/span> <\/span><\/p> <\/span><\/p> Key responsibilities: <\/span><\/p> <\/span><\/p> Community Strategy <\/span><\/span><\/li> Customer Education & Content <\/span ...

span><\/p> The role <\/span><\/b> <\/span><\/p> <\/span><\/span><\/p> We're hiring a Digital Customer Community & Education Manager to join our digital customer engagement team. Reporting to the Director of Digital Customer Engagement, this role will … responsible for defining, scaling and maintaining Soldo's digital B2B customer community strategy and ecosystem. <\/span> <\/span><\/p> <\/span><\/p> Key responsibilities: <\/span><\/p> <\/span><\/p> Community Strategy <\/span><\/span><\/li> Customer Education & Content <\/span ...

With a presence in over 100 countries and a diverse portfolio of ~1,500 Tonies across multiple languages, we continue to redefine how children experience storytelling and learning. Since our IPO in 2021, our global team of 630+ colleagues is united by a shared mission: shaping the future … play, learning, and imagination. You as part of tonies: The Customer Happiness Manager manages the day to day UK Customer Happiness operation by working with an external BPO partner. They serve as the subject matter expert and knowledge holder for all tonies® UK & IE information. The focus ...

With a presence in over 100 countries and a diverse portfolio of ~1,500 Tonies across multiple languages, we continue to redefine how children experience storytelling and learning. Since our IPO in 2021, our global team of 630+ colleagues is united by a shared mission: shaping the future … play, learning, and imagination. You as part of tonies: The Customer Happiness Manager manages the day to day UK Customer Happiness operation by working with an external BPO partner. They serve as the subject matter expert and knowledge holder for all tonies® UK & IE information. The focus ...

With a presence in over 100 countries and a diverse portfolio of ~1,500 Tonies across multiple languages, we continue to redefine how children experience storytelling and learning. Since our IPO in 2021, our global team of 630+ colleagues is united by a shared mission: shaping the future … play, learning, and imagination. You as part of tonies: The Customer Happiness Manager manages the day to day UK Customer Happiness operation by working with an external BPO partner. They serve as the subject matter expert and knowledge holder for all tonies® UK & IE information. The focus ...

With a presence in over 100 countries and a diverse portfolio of ~1,500 Tonies across multiple languages, we continue to redefine how children experience storytelling and learning. Since our IPO in 2021, our global team of 630+ colleagues is united by a shared mission: shaping the future … play, learning, and imagination. You as part of tonies: The Customer Happiness Manager manages the day to day UK Customer Happiness operation by working with an external BPO partner. They serve as the subject matter expert and knowledge holder for all tonies® UK & IE information. The focus ...

center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. The Customer Experience Engineer – Technical (CXE-T) is a post-sales technical subject matter expert responsible for scaling deep product adoption through 1:many technical enablement, structured Proof … builds reusable PoC frameworks, produces advanced technical recordings and blogs, and serves as an escalation point for non-support Solutions Engineering–type questions across customer cohorts. This role amplifies impact across large customer populations through structured enablement systems, while occasionally leading targeted 1:1 workshops for high-impact ...

center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. The Customer Experience Engineer – Technical (CXE-T) is a post-sales technical subject matter expert responsible for scaling deep product adoption through 1:many technical enablement, structured Proof … builds reusable PoC frameworks, produces advanced technical recordings and blogs, and serves as an escalation point for non-support Solutions Engineering–type questions across customer cohorts. This role amplifies impact across large customer populations through structured enablement systems, while occasionally leading targeted 1:1 workshops for high-impact ...

individual productivity. Job Objectives & Responsibilities Conduct monthly operational performance reviews, analysing KPIs, SLA achievement, alarm volumes, response times, staffing utilisation, absence trends, and customer service metrics, presenting findings and improvement plans to senior management. Lead the investigation, analysis and reduction of false alarms across all client accounts, identifying root … continual improvement. Drive a culture of continuous improvement by analysing operational data, identifying trends and implementing initiatives to improve productivity, service quality and customer satisfaction. Lead customer service review meetings, ensuring actions are tracked, completed and aligned with contractual expectations. Support new business mobilisations, client onboarding activities ...

Director Data & Analytics API Experience - Data ServicesSkip to main contentBy clicking “Accept All Cookies,” you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.# CareersDirector Data & Analytics API Experience - Data Services page is loaded## Director … Data & Analytics API Experience - Data ServicesApplylocations: Belfast - Millennium Housetime type: Full timeposted on: Posted Todayjob requisition id: 34591**Director Data & Analytics API Experience - Data Services****Background:**CME Group runs some of the world’s largest and most important trading venues, including derivatives exchanges, FX/FI platforms. ...

week in Manchester or Belfast Office Employment Type: Full-Time, Permanent Products Owned: ANSEL (AI SOC automation platform) and theCloudGuardPortal Salary: Competitive, dependent on experience About the Role This is a newly created role and the first dedicated product management position atCloudGuard. ANSEL , our AI-driven SOC automation platform … running live, are wherethe majority ofour intellectual property and commercial value sit. The Product Manager will own bothendto end: the strategy, the roadmap, the customer insight that shapes them, and the discipline that gets them shipped. You will report directly to the CTO and work across engineering, SOC operations ...

comes to building world-class professional communities, The Alliance is leading the way. From Product Marketing and Sales Enablement to Product-Led Growth, AI, Customer Success, and CMOs, we're home to some of the most engaged and influential communities in the industry. With 160,000+ professionals across … organisations and fastest-growing start-ups, including TikTok, Microsoft, Peloton, and Uber. The Role We are on look out for a detail-driven, proactive Customer Support Executive to join our vibrant Customer Success team. In this role, you will serve as the primary point of contact across ...

comes to building world-class professional communities, The Alliance is leading the way. From Product Marketing and Sales Enablement to Product-Led Growth, AI, Customer Success, and CMOs, we're home to some of the most engaged and influential communities in the industry. With 160,000+ professionals across … organisations and fastest-growing start-ups, including TikTok, Microsoft, Peloton, and Uber. The Role We are on look out for a detail-driven, proactive Customer Support Executive to join our vibrant Customer Success team. In this role, you will serve as the primary point of contact across ...

comes to building world-class professional communities, The Alliance is leading the way. From Product Marketing and Sales Enablement to Product-Led Growth, AI, Customer Success, and CMOs, we're home to some of the most engaged and influential communities in the industry. With 160,000+ professionals across … organisations and fastest-growing start-ups, including TikTok, Microsoft, Peloton, and Uber. The Role We are on look out for a detail-driven, proactive Customer Support Executive to join our vibrant Customer Success team. In this role, you will serve as the primary point of contact across ...

comes to building world-class professional communities, The Alliance is leading the way. From Product Marketing and Sales Enablement to Product-Led Growth, AI, Customer Success, and CMOs, we're home to some of the most engaged and influential communities in the industry. With 160,000+ professionals across … organisations and fastest-growing start-ups, including TikTok, Microsoft, Peloton, and Uber. The Role We are on look out for a detail-driven, proactive Customer Support Executive to join our vibrant Customer Success team. In this role, you will serve as the primary point of contact across ...

equips more people with the power to reach, captivate, and inspire audiences. Learn more at Visit our Mission and Culture doc here. Role Overview Customer Success at HeyGen exists to ensure customers realize measurable business value from the platform, not just product adoption. HeyGen is not just a video … creation tool. It is an operational capability that changes the cost, speed, scalability, and global consistency of video production across an organization. Customer Success owns making that transformation real after the sale. We are hiring a UK-based, French-speaking Enterprise Customer Success Manager (contract engagement ...

equips more people with the power to reach, captivate, and inspire audiences. Learn more at Visit our Mission and Culture doc here. Role Overview Customer Success at HeyGen exists to ensure customers realize measurable business value from the platform, not just product adoption. HeyGen is not just a video … creation tool. It is an operational capability that changes the cost, speed, scalability, and global consistency of video production across an organization. Customer Success owns making that transformation real after the sale. We are hiring a UK-based, French-speaking Enterprise Customer Success Manager (contract engagement ...

Business Analyst in our client, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders … both business and technical, and for facilitating the analysis and design of cost-effective software solutions that impact users worldwide. Minimum Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role ...

marketing and digital product development. You will maximise online revenue across the websites, print-to-digital offerings and wider digital portfolio, while keeping the customer experience seamless and delivering measurable commercial growth. A key understanding of data is essential, particularly around maintaining and updating website products. It will … responsive and SEO compliant Monitor website performance, uptime, page speed and usability Maintain and shape the online content and UX journey for a seamless customer experience Create and execute promotional activity and concepts to drive customer engagement Manage the digital marketing calendar to keep everything on track ...

Role: Customer Success Associate Team: Growth Location: Remote/Hybrid working (UK-based). We are currently a remote-first organisation, but hybrid working may be an option in the future. Salary: Up to £34,000 depending on experience, plus equity Hours: Full-Time 37.5 hours per week … support with your application, please let us know in your application or throughout the process. The role As Vestd continues to grow its customer base of startups and founder-led businesses, we are expanding our Growth Customer Success team. This role sits at the heart of Vestd ...