Reigate, England, United Kingdom Hybrid / WFH Options
Client Server
such as DataDog and PagerDuty to provide proactive monitoring of production (and other) environments, design and implementation of automation processes to drive efficiencies, leading incidentresponse, troubleshooting and root cause analysis to prevent issues reoccurring. You'll liaise closely with business stakeholders to understand requirements, address concerns and more »
computer systems. Ensure efficient resolution of faults and customer feedback are addressed as a priority. Maintain ownership of calls, communicating with customers to achieve response targets defined with Annual Performance Reviews and KPI’s. Use technical knowledge to interpret customer requirements, troubleshoot calls, provide advice, and fault resolution on … training, consultancy, and solutions to regulated, high value and high threat environments. Kenyon International Emergency Services is a world leader in emergency planning and incident response. Air Partner CHS specialises in conditioning monitoring solutions that predict and prevent the failure of electromechanical systems. Air Partner works with Climate and more »
are changing our ways of working and transitioning into a product-led organisation at scale.Together, we are building a better BA.Job DescriptionAs Head of Incident Mgmt. & Service Ops, you will oversee the operational aspects of IT services with a primary focus on incident management.You are responsible for leading … IT services, and the continuous improvement of operational processes. This will involve:Delivery of the Global Operations Centre and key ITIL operational processes (Event, Incident, Problem, Change and Release, Service Continuity), the IT Risk Framework and the coordination of service continuity.Ownership of all ITIL processes across service operations delivery … including event, incident, problem and change, ensuring flawless service delivery (including the Global IT Operations Centre and associated tooling)Service restoration for all incidents and degradations in service, reporting on compliance with SLAs. Deployment of activities and operational procedures required to trap and resolve any event, ensuring timely and more »
