Desk Manager to join a fantastic client based in the heart of Southampton. This role is perfect for someone with a few years of management experience on a Service Desk, or who has been working on the third line with a solid understanding of processes that are looking to … take the step into a management position. Key Skills: Microsoft stack (Azure, AD, Exchange etc) Networking (TCP/IP, DNS, DHCP, etc.) Firewall, Router and Switch Management Remote Access and VPN Key Responsibilities: Foster a collaborative environment that leverages knowledge sharing and promotes individual skill development in areas … like incident management, problem management, and service request fulfillment. Utilize KPIs (e.g., First Call Resolution Rate, Mean Resolution Time) to set achievable goals, monitor team performance, and identify areas for improvement. Oversee ticket assignment using tools like round-robin or skill-based routing, manage technician queues, and ensure more »
Stevenage, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Connexa
and collaborate within a cohesive and engaging team of developers. The Ideal Candidate: * Possesses excellent communication skills. * Demonstrates self-driven and independent time and workload management. * Exhibits effective communication with internal and external stakeholders. * Shows a passion for coding, understanding application architecture, and staying informed about industry changes. * Possesses more »
Monday to Friday - 8am - 5pm - office based 4 weeks paid holiday Free onsite parking Company events Full training provided Key responsibilities: Collaborate with the management team to provide general administrative assistance Liaise with suppliers and clients to ensure seamless operations Support the office team during busy periods Provide general … Essential skills: Strong attention to detail Excellent communication skills, both written and verbal Outstanding organisational skills Confident and proactive working style Effective time and workloadmanagement Proficiency in IT, especially Outlook and Excel Ability to work well in a team environment Previous experience working within an office setting more »
