1 to 25 of 36 Permanent Customer Experience Jobs in the South West

serves 2 priorities - Conquer new customers by building a portfolio of mixed fleet customers and nurture, retain and cross/up sell the acquired customer base. WHAT WILL I BE DOING... ACCOUNT MANAGEMENT Build long term, successful and sustainable relationships with our existing customer base Overall accountability for … the customer’s experience. Engage with MICHELIN Connected Fleets stakeholders, where appropriate, to optimise this customer experience Lead all commercial aspects of the account including commercial queries through to contract negotiation to secure renewal business. Where tenders are released, lead the team responsible for responding to and … revenue growth to Masternaut Understand customers’ geographic landscape/business structure to extend MICHELIN Connected Fleets services into new markets and organisations Broaden out customer contacts to include Fleet, Operations, HSE & Strategy Accurate sales forecasting and pipeline management Working closely with Marketing to provide relevant feedback, produce industry materials more »

Espire infolabs is hiring for Customer Success Manager for our London, Uk office. Job: Customer Success Manager Location: London UK(Hybrid) Type: Permanent Job details: Desired Industry Experience: 5+ years. Relevant Experience: Solutioning and Service delivery. IT Outsourcing, Offshoring, experience in Service Delivery Sectors: Logistics … Supply Chain (Good to have experience in Retail sector too), PSP etc. Academic Qualification: bachelors degree in computer science OR equivalent IT Degree preferred. Desired profile: The incumbent must have exposure to diverse technical skills and will be responsible for Solutioning and Service Delivery, working with the Customer … Management (CSM) function aligned to Logistics & Supply Chain and number of other sectors such as BFS, Retail etc. Desired profile: Client Success and Solutions experience in Logistics & Supply Chain IT function, IT outsourcing, IT offshoring, WMS, TMS, Freight Management solutions etc. Client Success and Solutions experience in Customer more »

Quinton Davies are working with a rapidly growing early stage Tech for Good business to secure a Customer Experience Lead. The CX Lead is a critical role for this innovative business. You will be the main point of contact for all clients and end users, supporting them in … any issues they have with the product. The products is digital and provides healthcare support to service users across the country. The role of CX Lead will: Initial point of contact for clients and service users Support the CX Manager Maintain the Customer Relationship Management (CRM) system Mentor and … junior members of staff Support product deployments Provide product demonstrations (some travel and occasional overnight stays) In order to apply for the position of CX Lead you will need to meet the following criteria: Demonstrable experience in a Customer Service or customer facing role Demonstrable and confident more »

Description Motability Operations are currently recruiting for Application Experience Advisors' to join our brand-new Application Experience Team in Bristol on a full-time, permanent basis. Forming part of our Customer Contact Services Department, you will be responsible for supporting the application process for both car dealerships … to expect • You will be invited to complete a telephone role play which will involve 2 scenarios and completed with one of our Application Experience Team Managers • If successful, you would then be invited to come along to our Bristol office to complete an assessment. This would involve a … system exercise, interview and you will also get the opportunity to sit in with one of our Application Experience Advisors to gain further insight into the role. Qualifications To be successful in the role, you should possess a customer-focused attitude where you naturally put the customer more »

About The Role Our Energy Experts are a one stop shop for any customer query, we are using cutting edge technology to get our customers talking to the right person - first time. We don’t give our people scripts we want you to be yourself while helping our customers … Our team get to our customers much sooner, we have a person on the end of the phone, it doesn’t matter what the customer query is, we are here to help. We support and train our people to deal with any question a customer may ask; and … our people own the customer interaction from start to finish, we don’t pass our customers from pillar to post. Top class customer service is what we pride ourselves on and if your passion is to treat customers fairly and provide awesome customer service this is the more »

Quinton Davies are working with a rapidly growing early stage Tech for Good business to secure a Customer Experience Lead. The CX Lead is a critical role for this innovative business. You will be the main point of contact for all clients and end users, supporting them in … any issues they have with the product. The products is digital and provides healthcare support to service users across the country. The role of CX Lead will: Initial point of contact for clients and service users Support the CX Manager Maintain the Customer Relationship Management (CRM) system Mentor and … junior members of staff Support product deployments Provide product demonstrations (some travel and occasional overnight stays) In order to apply for the position of CX Lead you will need to meet the fol... more »

Quinton Davies are working with a rapidly growing early stage Tech for Good business to secure a Customer Experience Lead. The CX Lead is a critical role for this innovative business. You will be the main point of contact for all clients and end users, supporting them in more »

Were looking for people with creative, innovative, collaborative, and analytical skills to join our marketing teams to support our digital transformation and create fantastic customer experiences. Were looking for an experienced Project Manager responsible for driving project management excellence and delivering our digital customer experience transformation programme. … Someone to get involved in projects of various sizes, within our Group Marketing department in line with our digital Customer Experience strategy. About the role Oversight of website change and digital improvement projects from scoping to delivery, working closely with various stakeholders across the group, such as product … scoping, systems deployment, training and on-boarding to time, quality, and cost Reporting project progress and performance, whilst communicating expert insights About you Demonstrable experience of managing digital transformation projects, with it being a bonus if thats on an international scale within website and ecommerce improvements A passion for more »

portfolio, both technically and commercially. The focus of the role is to support the companys customers in transitioning to cloud-centric services, thereby facilitating Customer Experience transformation and ultimately driving business value. Essential skills: Excellent communication and customer experience skills Excellent attention to detail Can-do more »

expertise in e-commerce strategies and website management, you will be responsible for optimising our online store's performance, planning trade activities, and enhancing customer engagement. Responsibilities Oversee the day-to-day operations of our US Shopify Website, ensuring smooth functionality, user experience, and performance optimisation. Manage product … our external A/B testing agency to plan and execute a high-impact testing plan, including reporting on results and rolling out optimisations. Customer Experience and Retention Champion a customer-centric approach by ensuring a seamless shopping experience, from browsing to checkout, and post-purchase … planning, briefing and building Email & SMS communications to our US Database with the goal of maximising repeat purchase and lifetime value. Essential Skills Proven Experience running Trade and Ecom within the US Market Comfortable analysing data to drive actions Experience working in a fast paced environment Ability to more »

Description We are looking for a MI Analyst to join the Customer Services MI Team who will be responsible for delivering management information and insight to support our departmental and company objectives. This role reports into the Insight Team Manager within the Customer Services Division. The successful individual … variety of regular Business as usual reporting. Working closely with many different stakeholders to identify opportunities and deliver analysis to drive operational improvements to customer experience and business processes. Provide on-going analysis and visualisations for key stakeholders. Manage priority lists and working to deadlines. Using visualisation software … decisions, including visualising data to draw out insights to identify patterns, trends and outliers in a variety of data sets. Ideally you will have experience in using customer & operational data to drive recommendations that deliver commercial and operational gains. Including manipulating large data-sets, using different programming tools more »

Delivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a high-quality customer experience through effective communication and customer care. Adhering to service level agreements and meeting deadlines. Collaborating efficiently as part of the service … team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team Leader, or Account Manager. Creating customer support documentation. Recording daily timesheets in accordance with company policies. Traveling to customer sites as needed. Adhering to departmental procedures … and ensuring the proper execution of procedural activities and guidance. What we are looking for: Proficient knowledge and hands-on experience with Windows, Virtualization, Servers, Storage, Networking, Internet, and Security. Possession of an ICT-related qualification, such as ITIL Foundation, intermediate Microsoft or CISCO qualification (e.g., in progress or more »

in machine executable code: contract as a code is the basis for automation, standardization and simplification which drive positive impacts both in terms of customer experience (transparency and personalization) and operations efficiency1 . — 1 More info about Computable Contracts: https://law.stanford.edu/codex-the-stanford-center … alignment with business needs. We don’t intend to “play” with technology, we do really seek for impact. Hence, the ideal candidate will have experience in tech-driven programs or product-oriented companies with an entrepreneur mindset, meaning a wide understanding of technologies coupled with a sense of strategy … Of-Concept implementation, system configuration contribution/review). Advocate, facilitate and communicate publicly on Computable Contracts and correspond concepts. Your ProfileEXPECTED SKILLS AND EXPERIENCE Scientific/Engineering/Computer science education (M.Sc. is a must, PhD is a plus).More than 7+ years of experience as Solution more »

Stonehosue, Gloucestershire. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all … connectivity products - Following all department procedures whilst ensuring they are regularly reviewed and updated - Training and learning new industry technologies and products Skills and Experience Required: - Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles - Experience of Cloud based Telephony platforms … Knowledge of Microsoft cloud solutions including Azure and 365 - Excellent knowledge of computer networking and security, including firewall solutions, routing, switching, and VPN technologies - Experience with diagnosing and resolving technical issues - Strong communication skills both verbal and written in a B2B environment including being well versed in Microsoft Office more »

excellent communication skills, and a passion for assisting customers. The role involves providing technical assistance to customers, resolving issues promptly, and ensuring a positive customer experience. Key Responsibilities: Provide technical support to customers via various channels including face-to-face interactions, phone calls, and online communication platforms. Utilize CRM … to identify bugs, glitches, and potential improvements before product release. Troubleshoot hardware and software issues, diagnose problems, and implement effective solutions. Minimum Requirements: Proven experience in IT support or a related field. Strong technical aptitude with expertise in Windows operating systems. Ability to interact confidently and effectively with customers … of all technical levels. Ability to troubleshoot and resolve technical issues independently. Experience in documenting technical processes and procedures. Desirable Experience Experience using CRM systems, particularly Salesforce, for case logging and management. Prior experience conducting product training sessions for staff or customers is preferred. Familiarity with more »

Peaple Talent have partnered with a large professional services organisation based in Swindon who are recruiting a Change Lead with experience of working with regulatory change. You will lead strategic change across our client’s organisation, ensuring customer centric end to end thinking across all business areas, from … aptitude towards change, be innovative and flexible with a strong desire to create new and improved processes which are designed around creating an excellent customer experience whilst being highly efficient thus supporting the teams in achieving their targets. The role holder, a change professional who has experience more »

technologies. As a digital transformation partner to more than 750 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a more »

personability of a smaller business. We are a people-first culture. In fact, our customers tell us that we build the best people and customer relationships in the business. With an annual turnover of over c.£600m, c. 4,000 employees and a diverse and inclusive ethos, we are … proud to attract great talent, nurturing and inducting our people who embed the Dalkia DNA and apply an innovative mindset across all customer engagements. With c 80 employees, the Dalkia group centre has HR, Finance, Legal, IT, QSHE and Communications teams supporting our business unit colleagues in these specialisms. … an evolving and critical part of our business. Responsibilities : As our IT End User Support Engineer, you will: Be responsible for providing pro-active, customer focused IT Support for HPC users and contractors, primarily based onsite at Hinkley Point C but able to travel to support other UK sites more »

single day. The role requires you to support Brighter Places in implementing their ‘Great Homes and Partnerships Strategy', with a focus on delivering exceptional customer experiences. You'll lead proactive management of our homes, ensuring they meet the highest standards of care and value for money. Additionally, you will … oversee effective program management to ensure optimal performance and customer satisfaction from your team. Key Responsibilities as our Asset Manager: Assisting in formulating and implementing the Asset Management Strategy to optimise asset utilisation. Participating in the setting of annual and future maintenance budgets. Maintaining stock condition, values and assets … A higher education qualification (e.g. degree) and/or relevant construction, maintenance or building related professional qualification/relevant experience. In-depth understanding and experience of creating and implementing a rolling 5 year maintenance programme, and 30 year business plan forecasts. Experience in social housing and/or more »

The primary role of a VMS Driver Operative is to support the VMS operations team in deploying, setting up, and collecting VMS units at customer locations. The role involves doing off-hire inspections, minor repairs, and preparing units for hire at the depot. It also includes performing battery exchanges … and other SRL products. The Responsibilities: Ensure adherence to all health and safety procedures, risk assessments, and environmental regulations during work at depots and customer sites. Conduct oneself courteously and professionally when attending client sites and follow all local site rules. Maintain professional working relationships with colleagues across all … out full inspections, servicing, and repairs on the hire fleet. Complete all relevant delivery, collection, and inspection paperwork. Identify fair wear and tear and customer damage on equipment. Ensure cleanliness and legal compliance of assigned vehicles and work tools. Quarantine all equipment that doesn't fit for purpose until more »

Your new company A leading insurance firm committed to maintaining integrity and exceptional customer experiences. As a Compliance Business Partner, you'll play a crucial role in ensuring regulatory compliance and fostering strong relationships. Your new role Build and manage collaborative relationships with key stakeholders. Provide expert compliance advice more »

be responsible for: Process of Sales and Purchase Orders from the Website and emails Input onto Excel Engaging with Clients to ensure an excellent Customer experience Communicate between departments to ensure all orders are processed correctly Pro Active approach to checking Stock Levels to ensure timely deliveries Ensure … will be: A Team Player - Prepared to roll up your sleeves and help out in other areas of the business as required Have excellent Customer Service ability to deliver excellent service I.T Literate to include Excel, formulas using Vlookup, Word & Outlook Strong and engaging communicator both verbally and written more »

a bespoke product and service across the UK. The Role: * Service Engineer - Fire Systems * Technical service including routine maintenance and repair call-out * Positive customer experience and maintain excellent communication Candidate Requirements: * Fire Systems - Gent, Kentec, Protec Desirable * BAFE Certified * Fire Industry experience 2 years+ * Full UK more »

passion for leveraging technology to drive business success, they empower insurance professionals with cutting-edge tools to enhance efficiency, streamline processes, and deliver exceptional customer experiences. As a pivotal member of their product management team, you will play a key role in defining, prioritizing, and delivering CRM features and … functionalities that align with their strategic objectives and exceed customer expectations. Product Owner Responsibilities: Product Vision and Strategy : Collaborate with stakeholders to develop and articulate a clear product vision and strategy for the CRM platform, ensuring alignment with business goals and customer needs. Roadmap Development : Lead the creation … prioritize initiatives and drive product evolution. Requirement Gathering : Work closely with customers, internal teams, and subject matter experts to gather and analyse requirements, translating customer insights into actionable product features and enhancements. Feature Prioritization : Define and prioritize user stories and product backlog items based on value, complexity, and strategic more »

Are you a tech-savvy problem solver with a passion for cloud technology and 2nd/3rd line support experience? Do you know the ins and outs of Linux or Windows Server and want to join a team handling critical application support? Then look no further. Pax8 are offering … efficient resolution.Collaborate and Problem-Solve: Work collaboratively and logically to address and solve problems, escalating tickets to the appropriate line when necessary.Provide Top-Notch Customer Service: Deliver exceptional support and service to our clients, ensuring their cloud solutions run smoothly.Handle Multiple Tasks: Juggle multiple responsibilities, prioritize effectively, and maintain … day to day...Incident management, responding to all types of tickets within the required SLAAcknowledge and remediate alerts that come through to the ticket systemHandling customer phone callsDealing with escalations from other teamsMonitoring backup issuesCompleting server patching, ensuring automated processes are working and issues fixed where neededAssisting other teams around more »