Customer Success Architect
- Hiring Organisation
- Bytes Software Services
- Location
- Leatherhead, Surrey, United Kingdom
- Salary
- £ 70 K
Reports to (POSITION): Head of Managed Services Team: Customer Success Unit Department: Services PURPOSE OF JOB: The Customer Solutions Architect (CSA) is the senior technical and strategic owner of the customer’s service and technology direction, responsible for defining, maintaining, and governing the customer’s unified technical roadmap … across all contracted and adjacent services. Operating as the authoritative technical voice of the customer, the CSA ensures clarity of direction, reduction of technical risk, and alignment of service delivery and commercial activity to a single, coherent strategic plan. The role provides expert technical leadership, strategic ...