1 to 9 of 9 Permanent Incident Management Jobs in the Thames Valley

Lead Security Operations Analyst – Milton Keynes As a skilled SOC Analyst who is confident working on governance, incident management and threat analysis, you will be working as part of a small but well-skilled team, reporting to the SOC Manager. This one could be for you! We have … a very successful SOC Team. What you will ideally have experience of? Excellent communication skills (verbal & written) Governance Intrusion detection and analysis Cyber Security Incident management Threat Intelligence and understanding Cyber security qualifications are desirable *Must have Security Clearance or be eligible to obtain security clearance. What’s more »

technology vendors. Main Responsibilities of Network Operations Engineer, Real-time monitoring of our clients cloud communication platforms. Acknowledging, reviewing and resolving alerts raised, through incident management or change management process Capacity monitoring. Reviewing historical logs (Windows, Linux and clients proprietary logs) Reviewing, updating and improving monitoring performed … and above, and a BBB and above at A levels The relevant documentation to work in the UK on a permanent basis Strong time management and planning skills. Excellent level of IT/Computer literacy. Good experience of working in a NOC environment Good oral and written skills Good … network alerts, events or issues. Ability to diagnose and troubleshoot problems · Hard working, ambitious and friendly. Be able to produce written work, such as incident reports to be. more »

Visual hardware and accessories ahead of project installation to ensure all required items are configured correctly. 80% Accountabilities Include: Knowledge & Key Skills Deployment and management of company IT hardware & software. Call logging/ticketing/1st and 2nd line support within their SLA. Supporting and troubleshooting a wide variety … the support function in such a state that colleagues could easily pick it up during an absence. Communicating with customers and site contacts RMA management Reporting Making sure the Service Department is clean, and tidy, and acting on any H&S issues. Work with Microsoft-powered devices and partner … technologies relevant to the companys projects Assist in office relocations. 20% Follow appropriate departmental and company procedures and policies (i.e. change control, problem and incident management) Monitor performance through scorecard. Monthly meetings with on-site primary contact Completing post-job and PM reports Proving phone/email tech more »

assess the risks associated with first line of defence (1LOD) business line activities, assisting in compiling, and maintaining a complete control framework for risk management activities. Support the business lines and functions to identify risks from the First Line. Key responsibilities Undertake quality reviews, taking a risk-based approach. … sharing with key stakeholders; Maintain a full audit trail with clear records to support review conclusions, stored in accordance with the bank’s records management conventions. Ensure all Risk Incidents are documented, and root cause is established. Oversight of remedial actions to ensure risks are mitigated. Full audit trail … is established, and trend analysis is undertaken. Key Skills required Experience of 'incident management'. Knowledge of UK banking (Customer Service, Credit, Financial Crime, Operations) and risk management & controls principles appropriate to the three lines of defence model. Knowledge and understanding of risk control arrangements. Knowledge of more »

planning and implementing forecasts, relationship development, customer satisfaction.Identify resource demands & skill gaps within the Cloud Technical Lead team and develop a proposal for Senior Management review.Select, develop, and evaluate personnel to ensure departmental goals are met.Keep CIS/senior management informed of key issues and changes which may … impact expected business results.Use management and technical skills to contribute to the development of company and regional objectives and principles, in creative and effective ways.May act as an advisor or subject matter expert.Accountable for resource allocation, demand, and team utilisation.Ensure SAS Managed Cloud standards and best practices are adhered … to and validated.Supports, implements, and champions knowledge management and industry best practice.Deliver excellent customer service using a customer first and continuous improvement mindset.Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.Build and more »

responsible for monitoring the network and Global Connectivity infrastructure, the investigation and subsequent reporting and escalation of service outages, and out-of-hours service incident management on a shift pattern.Providing 24 hour cover the Network Analyst will be the first point of triage and investigation for network and more »

day to provide effective responses and resolutions to queries or incidents. Ensuring that raised tickets are responded to within SLA timescales. Day to day incident management and proactive monitoring of IT Security Systems and associated platforms and components Proactively managing the security landscape for our customers both internally more »

and resolving IT issues to minimize business impact and enhance service quality. You will work closely with cross-functional teams to implement proactive problem management strategies and drive continuous improvement initiatives. The ideal candidate will have extensive experience in financial services, with a strong background in IT Service Management (ITSM) and incident management. You should currently be a IT Problem Manager Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are essential. Experience with ITSM tools such as ServiceNow, Remedy, or HP Service Manager Key Responsibilities: Develop and implement proactive problem management … recurring IT issues. Conduct thorough root cause analysis of major incidents and service disruptions to prevent future occurrences. Qualifications: Strong understanding of IT Service Management (ITSM) frameworks, particularly ITIL. Proven track record of leading problem management initiatives and driving process improvements. Excellent analytical and problem-solving skills with more »

testing and implementing them to move the business forward. Responsibilities Accountable for the Global IT Operations and Infrastructure, including the Service Desk and Service Management functions to deliver an effective, efficient and professional service across the organisation globally Accountable for the planning, design, implementation, operation, maintenance and improvement of … a Global organisation. Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware IT Service Delivery & Management (Change, Asset, Delivery, Problem, CSI, Capacity, Major Incident Mgmt. etc.). Infrastructure (Server, Virtualisation, Database, Network, Voice & Unified Communications, Storage, Backup Services, Disaster … member of the Technology Leadership Team Skills and Experience Substantial experience working within a multi-national organization with relevant leadership experience in infrastructure & operations management of internal resources and outsourced service providers. ITIL (minimum Foundation). Prince 2 or equivalent. Managing a multi-million pound Budget (OPEX/CAPEX more »