Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Forward Role
CustomerExperience (CX) Manager Up to £45,000 Altrincham, Hybrid working 3-4 days a week in the office Forward Role are working with a leading B2B financial services business committed to delivering exceptional service to their customers. With a focus on excellence and a customer-centric … approach, they are expanding the team and seeking an experienced CustomerExperience (CX) Manager. The ideal candidate will have experience supporting contact centres and digital led businesses. As the CX Manager, you will play a pivotal role in shaping and enhancing the overall customerexperience … elevate customer satisfaction, strengthen client relationships, and drive continuous improvement initiatives. The successful candidate will have a proven track record of implementing successful CX programs. Role & Responsibilities: Customer Journey Mapping & Analysis – Analyse and optimize the end-to-end customer journey, identifying key touchpoints for improvement and utilising more »
Aberdeen, Aberdeenshire, Scotland, United Kingdom Hybrid / WFH Options
SWORD IT SOLUTIONS LIMITED
career with an established and growing company, were delighted to share a newly created opportunity to join the Sword team in the role of CustomerExperience Manager. Sword provides dedicated and flexible IT modern managed services that enable customers to prioritise their business objectives whilst maintaining business continuity … take on the responsibility of IT operations by delivering flexible, scalable, services enabling customers to focus on business performance. We are looking for a CustomerExperience Manager who will be responsible for delivering high levels of customer service while effectively managing and developing our service teams. The … evolving needs whilst developing the financial performance of the service. This is a leadership position that involves managing all operational delivery activities related to customer success and experience, proving the delivery of value and alignment with customer goals and aligning future requirements with Sword Capability. Location: Aberdeen more »
CustomerExperience Transformation Manager 6-month contract London (hybrid) £670.42 p/d Umbrella If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take … this team in the role of CustomerExperience Transformation Manager. Role Responsibilities: We are currently seeking an experienced CustomerExperience (CX) professional to join this team to help transform our Voice of Customer (VOC) capability. HSBC’s Net Promoter System (NPS) is instrumental to achieving … our CX ambitions and this role will be key in delivering against this agenda. In this role you will become a crucial part of the global SME for our VOC capability and help architect the strategy, design, and delivery of a large global scale transformation programme. This is fundamental in more »
About The Role Change Delivery and Project Management Experts. Be part of something wonderful! Customer Change Manager Caerphilly Full Time, permanent position 36.25 hours Competitive salary and excellent benefits Are you ready to join a market-leading company and help deliver significant and positive changes for its customers? Do … you have extensive experience in Change Management positions, including with Contact Centres? Are you an excellent communicator and influencer, with the ability to deliver on multiple projects? Have you a proven background in successful delivery of Change Management? If so, we have exciting news for you. We are looking … for an innovative, creative Change leader, able to lead a team of Project Managers in the transformation of our Customer Experience. Youll be joining phs Group as our Customer Change Manager and we are looking forward to meeting you! Its an exciting role for someone with the right more »
Southampton, England, United Kingdom Hybrid / WFH Options
Etch
We are looking for an exceptionally talented Principal Consultant with a strong background in management consulting and Digital Transformation advisory with particular expertise in customerexperience strategy and improvement (spanning all capabilities needed for a B2C or B2B2C company to sustain organic growth including brand, value proposition, and … end-to-end customer lifecycle experience) and marketing technology enablement. You will lead teams end-to-end on the delivery of consulting projects to resolve complex business problems for clients; developing the right approach with the right expertise involved at the right time, leading the problem and solution … definition process, and ultimately developing and executing robust digital customerexperience transformation strategies and implementation plans, including experience design, technical, and operational implementation. Salary: £120 -130k + Bonus Hybrid - 2 days a week in our Southampton or London office. Responsibilites: Play an active role in strategic more »
Make a difference! A Career for Customer Insight Specialists! Customer Quality and Insights Manager Caerphilly Full Time, permanent position 36.25 hours Competitive salary and excellent benefits Do you have a passion for understanding customers needs and driving change? Are you experienced in Customer Insight and Quality Management … Have you obtained experience in Contact Centres? Do you possess excellent people skills and stakeholder management? If you have answered Yes, we have the perfect role for you! Were looking for a dynamic leader who can drive success through change, to join us at phs Group, the leading hygiene … services provider in the UK. You will be an excellent communicator with an innovative and creative approach, who has proven experience in delivering outstanding results. Its an exciting role with the opportunity to make a real and positive difference for our customers in a rewarding position within a great more »
Hemel Hempstead, Hertfordshire, South East, United Kingdom
Thrive Homes
Head of CustomerExperience & Insight (Social Housing) Hemel Hempstead, Hertfordshire (Hybrid/Smart Working) Salary £75,000 Per Annum Plus Benefits Permanent, Full Time 37 hours per week (Monday Friday, Flexibility Negotiable) Thrive Homes is seeking a Head of CustomerExperience & Insight to oversee the CustomerExperience Team, which includes customer engagement and insights, complaints and the contact centre. The main focus of this role is to drive excellent performance and promote colleague development. The candidate will be responsible for improving and expanding the use of customer profiling and segmentation to ensure … the delivery of customer-centric services and engagement. Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house more »
Bracknell, Berkshire, South East, United Kingdom Hybrid / WFH Options
Spectrum IT Recruitment
CustomerExperience Manager CustomerExperience Manager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a CustomerExperience/Service Manager to support their UK customer base, taking responsibility for the end-to … end customer experience. The company operate on a hybrid model which involves 3 days in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management Software Development … lifecycle experience Cloud platforms Ability to manage and motivate others Any experience in the following would be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly expanding company more »
CustomerExperience Manager CustomerExperience Manager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a CustomerExperience/Service Manager to support their UK customer base, taking responsibility for the end-to … end customer experience. The company operate on a hybrid model which involves 3 days in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management Software Development … lifecycle experience Cloud platforms Ability to manage and motivate others Any experience in the following would be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly expanding company more »
Birmingham, England, United Kingdom Hybrid / WFH Options
MICHELIN Connected Fleet
Role: CX Manager Location: Midlands, (Home based) Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive … with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The CustomerExperience Management team (CX-M) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful relationships with our … customers. CX-M has consistently demonstrated a powerful retention ability; in turn building loyalty, strong relationships and references. The CX-M is focused, available, knowledgeable and able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CX-M more »
hours per week (Monday – Friday, Flexibility Negotiable) Thrive Homes is seeking a Head of CustomerExperience & Insight to oversee the CustomerExperience Team, which includes customer engagement and insights, complaints and the contact centre. The main focus of this role is to drive excellent performance … and promote colleague development. The candidate will be responsible for improving and expanding the use of customer profiling and segmentation to ensure the delivery of customer-centric services and engagement. Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/… as they like from Thrive's state-of-the-art offices. Other Responsibilities: You will effectively provide analysis and insights of internal and external customer data sources. To support and demonstrate the delivery of an efficient, effective, and responsive service to our customers, getting it right first time. Provide more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Datix Limited
Why we need you? The Junior Customer Support Consultant (or Associate Support Consultant, as we call it internally)is part of the Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that … is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle customer enquiries, as well as managing complaints and issues. The customer service team provide a professional and engaging experience to our clients loyal … our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in the form of exceptional customer experience. As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to the more »
Job Title: CustomerExperience BI & Performance Developer Tech company in Hook We are seeking a talented and experienced CustomerExperience BI & Performance Developer to join our dynamic team at a tech company. This role is crucial in driving data-driven decision-making and enhancing customerexperience through insightful reporting and analytics. Key Skills and Qualifications: 3+ years of Experience: Demonstrable experience in a technical role, particularly within or closely alongside a BI team. Contact Centre MI/BI: Proven track record of delivering MI/BI solutions in fast-paced contact … surfacing insights and actionable recommendations. Time Management: Excellent time management skills with the ability to prioritize work effectively to meet business objectives. Zendesk Expertise: Experience working with Zendesk as a ticketing system and Zendesk Talk as a telephony platform. Communication Skills: Strong written and oral communication skills, able to more »
Sphere Digital Recruitment | Best Small Company 2022
are presented with best-in-class experiences. Manage a successful team consisting of three areas (manager of managers): Website Product, Website Operations and Digital Experience/CRO. The Websites team is responsible for managing the global websites, across Retail and non-Retail busiess areas, to maximize business KPIs and … manage the group and country channels on a day to day basis. General Duties Lead the definition of the website, onboarding and client’s customerexperience by client segments, platforms and territories, working closely with region leads and global stakeholders. Act as the primary marketing interface into the … technology, product and delivery teams. Measure performance and optimise customer journeys. Liaising with product team to optimise the customerexperience between the website and application forms, trading platforms, payment gateways and client account environments. Develop and maintain processes, communicate roadmaps and tactical plans to all stakeholders including more »
Reading. Project Manager with Dynatrace -Reporting and Operational Management Duration: 6 months rolling contract Hybrid – 2 days/week onsite in Reading- Mandatory- Wed Experience required: Experience in contract management Experience in Infrastructure management Experience in managing diverse teams Experience in reporting/scripting in … Dynatrace, Visual or Splunk Experience in creating Data Visualization Reports Expereince in Stakeholder management and working across cross functional team “Strong experience in Service performance management, creating scripts/reports skills on Dynatrace The Role Accountable for leading a team of Operations/Analytical professionals who provide Service … reduce support-related costs.. Provides Service Owners with balanced scorecards for all Services underpinned by IT & Infrastructure technology services covering all facets of service: customerexperience, quality management, financial, security and compliance. ExperienceExperience of working with and influencing various levels of management, building relationships and more »
Reading. Project Manager with Dynatrace -Reporting and Operational Management Duration: 6 months rolling contract Hybrid - 2 days/week onsite in Reading- Mandatory- Wed Experience required: Experience in contract management Experience in Infrastructure management Experience in managing diverse teams Experience in reporting/scripting in … Dynatrace, Visual or Splunk Experience in creating Data Visualization Reports Expereince in Stakeholder management and working across cross functional team "Strong experience in Service performance management, creating scripts/reports skills on Dynatrace The Role Accountable for leading a team of Operations/Analytical professionals who provide Service … reduce support-related costs.. Provides Service Owners with balanced scorecards for all Services underpinned by IT & Infrastructure technology services covering all facets of service: customerexperience, quality management, financial, security and compliance. ExperienceExperience of working with and influencing various levels of management, building relationships and more »
ROI and business impact of learning investments, and leveraging performance measurement insights to inform continuous improvement and decision-making in learning design and delivery. CustomerExperience Management: Customerexperience management in learning programs involves managing and cultivating relationships with internal and external stakeholders involved in or … impacted by learning initiatives. Customerexperience in learning projects involves identifying, engaging, and communicating with customers/stakeholders involved in learning programs. This includes understanding stakeholder needs, soliciting feedback, and addressing concerns to ensure stakeholder buy-in and support throughout the program lifecycle. Quality Management: Quality management in … threats and opportunities, developing risk response strategies, and implementing contingency plans to minimize project disruptions and maximize success. What we ask of you Prior experience in consulting services strongly preferred. Strong expertise in performance analysis and learning evaluation and transformation. Demonstrated ability to lead and manage complex projects. Comfortable more »
us on this thrilling mission. Are you ready to be part of something extraordinary? What you’ll Do We are currently looking for a Customer Success Manager with a successful track record of account management and understanding of the media/creative agency industry within healthcare to join the … team! You will be responsible for maintaining ongoing customer relationships and networking, successful implementation , campaign renewals and feature upsell , contributing to sales , onboarding , training clients, minimising churn and ensuring timely and profitable results for both our customers and Doceree. As a technically savvy young professional with a strong drive … for results, you will be able to provide insights on client-to-business interactions, improve customerexperience through product support, handling customer complaints and requests. Own client relationship management to drive measurable financial and strategic results for our clients ( pharma brands, media/creative agencies , and enterprise more »
Greater Manchester, England, United Kingdom Hybrid / WFH Options
Havas Lynx
As a Strategy Director at Havas Lynx Group you will lead the CustomerExperience strategy team, in collaboration with the Head of CX Strategy. You will have had extensive experience of both experience development (in terms of upstream activities like journey mapping) as well as in … tactics that meet an experiential need. It's a leadership role, and will involve managing a small but growing team with varying levels of CX experience. The job of the CX strategy team is to get a deep understanding of the journeys that our patients and doctors are on, spot … might be anything from a website, to an event, to an app. From day one you will take ownership in the delivery of CX outputs that shape the experience strategy for a portfolio of clients, delivering a broad array of project types and working alongside differing disciplines. You more »
Worthing, England, United Kingdom Hybrid / WFH Options
Prosperon
We’re recruiting a Customer Retention Specialist to join our innovative and successful team, based in Worthing (West Sussex). We are Prosperon: an award-winning IT Operations Management company with ambitious plans for growth…. Salary range: £24,000 – £28,000 basic salary, dependent on experience. Plus on … target earnings (commission) £17k uncapped Full time role Hybrid working - 3 days in the office, 2 days working from home The Customer Retention Specialist manages contract maintenance renewal with existing customers and explores new business opportunities in collaboration with Account Managers in our Sales Team. With a helpful and … professional telephone manner, the Customer Retention Specialist is tasked with calling existing customers to secure the contract maintenance renewal of that customer. Target driven and customer focused, they will build and maintain relationships with customers through regular contact by email and phone. The Customer Retention Specialist will more »
London, England, United Kingdom Hybrid / WFH Options
Oracle
of their needs back to the organization. You'll be accountable for driving departmental outcomes within the UK-Europe subregion. Ensuring high levels of customer satisfaction by making certain that quality and productivity guidelines are established and strived for by each team, driving quality/productivity improvement efforts, understanding … promotion, transfer, compensation, and disciplinary action). When required, will be the lead CSM on several strategic regional client engagements. What You'll Do Customer Relationship Management Build and champion strong, long-lasting relationships with key customers Lead CSM on several strategic regional client engagements Serve as the primary … point of contact for advanced customer issues and ensure timely resolution Leads change risk, issues, and run the portfolio status and ‘health’ to support customer satisfaction Team Leadership Lead and guide a multicultural team of Customer Success Managers Set departmental and individual performance goals and measure against more »
connect and use multiple data sources and develop actionable insight and business management systems. Our product suite is made up of a number of customer facing SaaS modules which use data derived from multiple sources e.g. leisure management systems, wearable technology, community programming, major sporting event engagement, and healthcare … participation This cannot be replicated without the data that we currently hold; We have a monopoly in this insight capability. Role overview: Our effective Customer Success strategy typically results in decreased customer churn and increased up-sell opportunities. The goal of the Customer Success Support is to … aid in making the customer as successful as possible, via increasing their platform knowledge and usage enabling them to achieve their desired business outcomes, which in turn, improves customer lifetime value (CLTV) for 4GLOBAL and reduces churn. Working closely with the cross-functional team of sales, technology and more »
of engineers, and promote environmental sustainability. About the Job: The Keysight Global Services Organization is organized around customers with region teams focused on understanding customer requirements and offering a full services portfolio to meet their needs. The teams are supported by global platforms focused on providing integrated customerexperience, optimized, cost-effective operations. This UK Country level role, is an exciting opportunity for anyone with a background in operations management looking for their next career move to an established and successful organization that is number one in test and measurement globally and where technical and engineering … experts can thrive and develop in our dynamic environment. We are looking for someone with a passion for providing great customer service experience, experience of people management, who will motivate and engage employees and who cares about meeting and exceeding business goals. Someone who enjoys attaining high more »
Konversational - The ServiceNow Customer Workflow Experts
only** Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As a Senior Technical Consultant with Konversational, you will be hands-on … consulting environment, with the responsibility for implementing ServiceNow for a range of customers. Konversational is a boutique consultancy which delivers a new level of customerexperience expertise that helps brands accelerate their digital transformation, through the ServiceNow platform. Why work with us? We work hard but try not … to take ourselves too seriously. We are passionate about customerexperience, we have high expectations, and it’s an incredibly exciting time to join our team as we scale. Excited? You should be… About you: You have a solid track record of implementing projects with ServiceNow. You are more »
vouchers and other fantastic deals The person What you will need to bring to the role: * Great communication skills - both verbal and written * Established experience in a customer focused environment where you can demonstrate exceptional customer support skills * Ability to follow, understand multiple and complex processes * Problem … the initiative and be keen to embrace new training opportunities * Time management - working effectively towards targets Desirable Skills: * SAP/C4C/Ticket Management experience * Environmental Supports/Waste Management/Recycling experience Job description This is no ordinary customer service role, and our people are our … growth, we are looking to recruit proactive and enthusiastic team members who focus on providing excellent, friendly, and professional service to our customers. Our customer support team members actively improve our culture of customer delivery and take responsibility for making our department a great place to work. The more »