outcomes Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall More ❯
outcomes Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall More ❯
outcomes Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Hargreaves Lansdown
storytelling and presentation skills; ability to distill complex findings into actionable insights Excellent interpersonal and communication skills Familiar with tools such as Figma, Dovetail, UserTesting, Optimal Workshop, Maze, Lookback, Qualtrics, Tableau, or similar Knowledge of accessibility, inclusive design, and global research practices Interview process The interview process for this role will include two stages with a task. Working Schedule More ❯
Employment Type: Permanent, Part Time, Work From Home
At least 3-5 years of relevant experience working in a technical Digital/Technology role Experience of working with SaaS (Software as a Service) platforms such as Sprinklr, Qualtrics, Salesforce, Verint Analytical skills to assess the impact of changes and gather actionable insights Attention to detail to support the planning and execution of change initiatives A passion for More ❯
At least 3-5 years of relevant experience working in a technical Digital/Technology role Experience of working with SaaS (Software as a Service) platforms such as Sprinklr, Qualtrics, Salesforce, Verint Analytical skills to assess the impact of changes and gather actionable insights Attention to detail to support the planning and execution of change initiatives A passion for More ❯
