CX Insight Manager
- Hiring Organisation
- Tribe Appointments Ltd
- Location
- Central London, London, United Kingdom
- Employment Type
- Permanent
- Salary
- £60,000
trusted insights that enable meaningful business conversations and informed decision-making. Design and manage surveys and methodology to gather trusted insight, using tools like Qualtrics, ensuring relevance, clarity, and actionable outcomes. Own and evolve CX KPIs (e.g. NPS, CSAT, CES, Adore Trust Index and many more), ensuring they … measurement frameworks, KPIs, and methodologies aligned to business outcomes. CX Tools & Measurement Mastery Deep expertise in configuring, managing, and optimising CX platforms (e.g. Qualtrics, Medallia), with a strong understanding of survey design, methodology, and tool performance. This is a critical capability for the role. Insight Storytelling & Influence Ability ...