26 to 50 of 113 Permanent Service Analyst Jobs in the UK

Service Desk Analyst £27,000 + Benefits, Hybrid: Cambridge/home based About Arcus Arcus is a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. At Arcus, you will have the chance to share your knowledge and make your presence felt. … is to provide 1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become … an integral member of the Service Desk team keeping the Customer Service Manager updated on escalation of incidents where necessary and promote the Service Desk to provide customers with a one-stop service support solution. Key Responsibilities: Provide support to customers via ticket system, telephone and more »

Service Delivery Analyst Fantastic opportunity to join a well established team within a vibrant, growing business. This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through … the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service … Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of operational more »

want to progress and develop their career in a fast-paced tech company. Role Description We are seeking a highly motivated and detail-oriented Service Delivery Analyst to join our dynamic team at eflow Global. The Service Delivery Analyst will play a crucial role in ensuring … the successful onboarding of clients onto our platforms, managing multiple onboardings concurrently, and collaborating across departments to deliver exceptional service to our clients. It is NOT essential to have prior experience in Regtech or FinTech. Attitude, team ethic and transferable skills are most important to us. We are specifically … the relevant teams internally. Career Progression This role offers a clear career path for growth within the organisation. The progression is as follows: 1) Service Delivery Analyst (Current Role): Focus on mastering onboarding clients and client support Develop expertise in the onboarding process and day-to-day use more »

Service Desk Analyst Peterborough, Cambridgeshire (Full-Time, On-Site) 3 months initially £220.00 per day inside IR35 A global managed service provider is seeking a dedicated and skilled Service Desk Analyst to join their end clients team in Peterborough. This is a full-time, on … detailed and accurate records of customer interactions and resolutions. Qualifications: Strong technical support and troubleshooting skills. Excellent analytical skills. Proven customer support and customer service abilities. Good communication and interpersonal skills. Ability to work well in a team environment. Previous experience in a similar role is preferred. Relevant certifications … or qualifications in IT support or customer service are beneficial. Please attach your CV for immediate consideration. more »

Service Desk Analyst/Identity Access Management (IAM) Analyst required by a very established financial institution, with a long-standing reputation for excellence and a focus on culture and staff wellbeing. This IAM Analyst role will see you working the IT Access Management function, covering, the … working in an Identity and Access Management role using Microsoft Active Directory/Azure Entra, you will ideally have experience of: Working on a Service Desk or Help Desk, providing end-user support on Desktop technologies improving operational efficiency, service delivery and information management across all lines of … Management Studio Excellent verbal oral and written communication skills, Ability to work under pressure to meet business critical deadlines and SLAs. In return this Service Desk/IAM Analyst will be joining a financial services company with half a decade's experience and strong customer loyalty. They promote more »

Service Desk Analyst £25,000 - 27,000 per annum A global Real Estate firm are looking for a Service Desk Analyst to join their team! You will be based onsite 3 days per week in Peterborough and join a busy team, providing 1st/2nd line more »

IT First Line Service Desk Analyst Location: Newcastle Salary: £24000 4 on 4 off shift after 6 months Type: Permanent/Fulltime Our client is one of the UK's leading providers of quality public transport. The Service Desk is the entry point and ongoing single point … colleagues with the tools they need to do their job * Prompt identification, understanding and resolution of issues * Pro-actively working towards issue prevention * Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service … the wider IT Team when needed and communicating effectively with all stakeholders * Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets * Provide a clear communication channel between customers and the IT organisation, managing expectations and setting more »

Service Desk Analyst Are you looking for a role with flexible hours? Are you looking for a role that can work around your lifestyle? If so We have an exciting opportunity for a Service Desk Analyst to join our team in Neath on a part-time … have the ability to manage and prioritise your own workload, with a pro-active attitude towards investigation and resolution of incidents. Working with the Service Desk Team Leader and wider support team to ensure any recurring technical issues are addressed, and any training or documentation requirements are identified and … implemented. Responding to inbound customer incidents received to the service desk, dealing with calls escalated as incidents and dealing with change requests. Managing communication via the service desk portal by phone and email - maintaining a high level of interactive ongoing communication (written and verbal) with clients and making more »

About The Role IT Service Desk Experts - were looking for you! IT Service Desk Analyst CaerphillyHead Office £23,795 and excellent benefits Great hours Monday to Friday, no evening or weekend work Full Time, permanent position Great with IT related queries? Based in or near Caerphilly? Looking … hiring at phs Group the leading Hygiene Services provider in the UK. Were looking for the right person to join us as an IT Service Desk Analyst and its a role you will enjoy. This role is ideal for you if you are technically minded and like to … And if youre driving to our Caerphilly office, our free on-site car park will save you a fortune. Your role as an IT Service Desk Analyst at phs Group: Youll be supporting our end users with service requests and incidents, either via telephone, email, or our more »

Service Assurance Analyst Fixed Term Contract 24 months Salary based On Site in Manchester About IT Services IT Services is a vibrant and fast-moving department, focusing on delivering excellent customer service and quality services for staff The Role This role coordinates an end-to-end Service Assurance (Service Design and Transition) process. You will work closely with Project and Operational Teams to ... more »

Service Assurance Analyst Fixed Term Contract 24 months Salary based On Site in Manchester About IT Services IT Services is a vibrant and fast-moving department, focusing on delivering excellent customer service and quality services for staff The Role This role coordinates an end-to-end Service Assurance (Service Design and Transition) process. You will work closely with Project and Operational Teams to ... APCT1_UKTJ more »

Service Assurance Analyst Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. Fixed Term Contract 24 months Salary based On Site in Manchester About IT Services IT Services is a vibrant and fast-moving department, focusing on delivering … excellent customer service and quality services for staff The Role This role coordinates an end-to-end Service Assurance (Service Design and Transition) process. You will work closely with Project and Operational Teams to ... JBLK1_UKTJ more »

IT Service Desk Analyst Salary: £23,499 a year Overview We are working with a trusted IT and Digital Delivery Partner, who are seeking an IT Service Desk Analyst to provide IT support to customers across Primary Care (GP Practices) within the Humber locality. This role … Communicate technical matters in an understandable manner to staff, customers, and other audiences. Maintain a polite, courteous, and professional phone manner, demonstrating excellent customer service skills. Answer 1st line telephone calls and manage the call queue during busy periods. Provide a range of remote and face-to-face IT … training to ensure the best service. Report any security breaches or incidents according to incident reporting policies. Act as an ambassador for the IT Service, maintaining excellent relationships to deliver high-quality IT support. Analytical Tasks Analyse systems and information to identify and resolve hardware and software problems. Ensure more »

Service Desk Analyst Role: We are seeking ambitious hard working team players to join our service operations team and build their careers with the business. The IT Support Analyst will work within the Service Desk Team providing 1st line software, hardware and network support to … requests and solving problems impacting delivery of BAU IT services. You will also identify and suggest improvements to processes and procedures used by the Service Desk to keep our customers happy. Key Responsibilities: Providing top-quality 1st line support Taking ownership of incidents, requests and problems Ensure all modes … of customer contact are responded to - Telephone calls and Emails, Self-Log Providing a first class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction Ensure the highest level of troubleshooting is applied to every customer contact made through the use of agreed scripts and more »

Service Desk Analyst Role: We are seeking ambitious hard working team players to join our service operations team and build their careers with the business. The IT Support Analyst will work within the Service Desk Team providing 1st line software, hardware and network support to … requests and solving problems impacting delivery of BAU IT services. You will also identify and suggest improvements to processes and procedures used by the Service Desk to keep our customers happy. Key Responsibilities: Providing top-quality 1st line support Taking ownership of incidents, requests and problems Ensure all modes … of customer contact are responded to - Telephone calls and Emails, Self-Log Providing a first class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction Ensure the highest level of troubleshooting is applied to every customer contact made through the use of agreed scripts and more »

Job Opportunity: ICT Service Desk Analyst at Suttons International Location: Hemel Hempstead (Hybrid) Salary: CIRCA £24k ? Suttons International are a long standing and successful global logistics provider and we have an exciting opportunity for an ICT Service Desk Analyst to join our fabulous team in Hemel … Hempstead! The Role As an ICT Service Desk Analyst you will provide incident and request resolution to ensure that personnel throughout the organisation can access and utilise the software and resources they need to conduct their daily activities. Key Accountabilities Provide expert 1st line Incident identification, support and … all stages Ensure Tickets escalated to more senior Resolver Groups are correctly documented and investigated beforehand Work with internal Resolver Groups to ensure excellent service at all times Liaise with external support providers through to resolution Ensure Service Desk Tickets are managed within SLAs Provide site visits and more »

Venesky-Brown's client, a public sector organisation in Cardiff, is currently looking to recruit a Senior Service Desk Analyst for an initial 6 month contract with potential to extend on a rate of £131/day Inside IR35. This role will be a hybrid of working at … home and in the office. Responsibilities: - Work with Service Desk Manager to ensure the goals and objectives for each service corresponding to their respective SLA's, OLAs and Service schedules are met. - To ensure that appropriate information is produced about each service for analysis. - To work … with the Service Desk Team Leader to review incidents and problems and develop service improvement plans where necessary. - Responsible for the administration of the Configuration Management Database. - Ensure that all configurations of all assets associated with each service are registered and managed. - Provide documentation for service more »

Job Title:Service Desk Analyst Salary:£25,000 - £27,000 Location: Reigate Job Type: Full-Time(HYBRID ROLE) Do you want to work a 4.5 day week with every Friday afternoon off, and hybrid with 2 days in the office? Are you a dedicated and customer-focused individual … a dynamic and innovative software company based in London, we want to hear from you. Why You'll Love This Role as aService Desk Analyst: Cutting-Edge Tech:You'll be at the forefront of technology and telecommunications, assisting clients with state-of-the-art telephony software. Hybrid Flexibility … role. Career Growth: Be part of a company that values your growth, encourages your development, and offers opportunities for advancement. Key Responsibilities: As a Service Desk Analyst, you'll: Provide expert telephony support to clients via various communication channels, including phone, email, and live chat. Diagnose and troubleshoot more »

Service Desk Analyst Cardiff 6m contract Inside IR35 £130 per day (paid via Umbrella) Onsite for training period, remote thereafter We're working with a Cardiff based NHS organisation who are looking to add to their existing Service Desk team. You’ll work closely with the Service Desk Manager you’ll provide support to around 1000 internal service users. Responsibilities: Providing second line specialist support and technical advice to users, IT Managers and 3rd Party Suppliers who access services Providing advice to 1st Line Service Desk Analysts, when needed, on how to progress an … incident. Responsible for carrying out investigations, taking an analytical approach to fault finding covering various services. Carrying out prescribed activities and Service Requests that have been requested by users. Adherence to SLA’s and OLA’s Experience: Proven technical support experience from a large organisation. Office 365 Sharepoint MS more »

1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards are … to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To … ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with internally more »

Role Overview As a Service Desk Analyst, you will be the first point of contact for clients, providing critical support and ensuring the smooth operation of services. This role is pivotal in maintaining client satisfaction and operational efficiency. The ideal candidate will have previous experience in a service … environment, excellent problem-solving skills, and a proactive approach to customer service. Key Responsibilities Provide first-level support for all IT-related issues and service requests. Diagnose and resolve technical issues, escalating to higher support tiers when necessary. Manage and document all service requests and incidents using IT … Service Management (ITSM) tools. Ensure timely and effective communication with clients, keeping them informed of progress and any changes. Collaborate with other IT teams to identify and implement solutions to recurring issues. Maintain and update technical documentation and knowledge base articles. Assist in the development and delivery of training more »

Are you looking for a Service Desk Analyst role near Rotherham? Salary up to £24,000 inc benefits and bonus package! Commutable from Sheffield or Doncaster areas in South Yorkshire. This Service Desk Analyst role will give you the opportunity to work within a fast paced … include some or all of the following: IT Graduate with relevant IT accreditations or some commercial work experience within an IT role. Good customer service and telephone skills. An understanding of Active Directory. Familiarity with Office 365 and similiar packages. Basic Networking, DNS, and TCP/IP skills Really … important one, you will have a great team spirit! If you are interested to know more about this Service Desk Analyst opportunity then apply now for more details. All relevant applicants will be contacted to progress swiftly more »

Job summary Are you an experienced service desk analyst looking for an exciting opportunity to be at the forefront of digital change in healthcare? Look no further! We are a friendly team currently seeking a service desk analyst to join our established service desk at … support to clinical and non-clinical staff. Main duties of the job The post holder will be required to work as part of the service desk team under the direction of the Service Desk Manager. The post holder will take specific responsibility for the day to day operation … of the DTI Department's Service Desk providing telephone support, face to face support and support via email to all users during the hours 8.00 am to 5.00 pm (Monday to Friday). The post holder may be required to participate in On-call out of hour's rotation. more »

Service Desk Support Analyst - 5 days on site We are looking for an experienced and talented Service Desk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great opportunity for … the Cardiff Office. To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems. Responsibilities: Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required by the customers. Working in a front … of house position offering in person customer and technical services. Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution. Proactively manage communication for all Incident/Request statuses through to resolution. Provide user support and coaching for end-users more »

About the Role Joining our central service, working across the Forge Holiday Group, our business-critical IT Service Desk are seeking two new Service Desk Analysts to join our IT Operations team at our Chester head office. Due to the on-call aspect of this position, you … and Ireland, Sykes Holiday Cottages, UKCaravansforHire and Forest Holidays. With experience in supporting Windows desktop and basic administration of Azure Active Directory, our newest Service Desk Analyst will work closely with our larger Technology department, responsible for the companys cloud and on-premises infrastructure as well as supporting … teams of IT Engineers and Developers. Ideal for those budding in their career or looking to take their first steps into a Junior or Analyst position, this role offers the opportunity to grow your commercial experience working within a fast-paced, innovative team with exposure to a wide range more »