1 to 25 of 53 Permanent Service Desk Engineer Jobs in the UK

IT Service Desk Engineer Middlesbrough/Onsite £20,000 - £25,000 Are you passionate about IT and ready to embark on an exciting journey with a leading Managed Service Provider? We're working with a prominent Managed Service Provider renowned for delivering exceptional IT solutions … we want to hear from you. Day-to-Day: Offer front-line technical support to end-users, ensuring prompt issue resolution. Collaborate with the service desk team to address IT challenges effectively. Contribute to the development of technical documentation. Maintain and support existing IT infrastructure and networks. Tech more »

Navisite is looking for a Senior Support Engineer with Mac experience to join our expanding team and work from our Glasgow based office. This role is offered primarily as an office-based role, Hybrid working is a possibility in the future. This role will be support of one of … wider IT team to implement MacOS policies, configuration profiles and procedures. • Ability to work under pressure in a fast-paced environment. • Possess Strong customer service, analytical, and problem resolution skills. • Strong communication skills; Excellent English (Written and spoken). • Ability to be empathic and sympathetic to our users. • Capturing … all interactions and ticket resolutions within our ticketing system Service now to aid trending and continual service improvements. • Categorizing tickets based on ITIL principles (Incidents and Service Requests) • Taking ownership of customer issues ensuring the tickets are resolved within a timely manner. • Troubleshooting issues remotely which may more »

Role: 3rd Line Service Desk Engineer Role Type: Permanent Location - On-site Gloucester Salary - £38,000>£42,000 The 3rd Line Service Desk Engineer is responsible for providing all levels of technical support to remote and onsite customers with a managed service contract. … They will also provide support to 1st and 2nd line service desk engineers. The successful candidate will be responsible for achieving and maintaining good working relationships with customers and providing a high level of customer service for all support queries whilst adhering to all service management … and working with Technical Architect and/or Solutions Architect to create IT solutions that meet those needs Maintaining 95% or above on our service desk SLA agreements Maintaining the business IT network, ensuring that any items of risk are highlighted or removed from the infrastructure Answering incoming more »

Senior Service Desk Engineer Hybrid working London The Opportunity Working within a financial services company as a senior service desk engineer, carrying out the day-to-day IT support and focusing on larger projects as the business moves the IT team in-house. Is … your understanding of finance and further develop your IT skills? Join a growing team and Build for the future. The Role & Responsibilities: Transferring the service desk from an external provider to an internal team. The candidate would be a people person able to provide support to all levels …/4th line IT support Working within the ITIL framework Project work On-boarding devices and employees Training & Mentoring Juniors Providing 5-star customer service The person: Senior IT support engineer experience Indepth understanding and subject matter expertise of Microsoft 365, Windows Server Technologies, Exchange Online, Active Directory more »

Service Desk Engineer The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will … work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. Responsibilities: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work … verbal communication is professional and meets our standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisation. Work with Team Managers, Team more »

culture where our clients needs sit at the forefront of every project. We have an engineering-led, tailored approach and around the clock support service has resulted in establishing an industry lead organisation, and to help with our rapid growth we are looking for a Service Desk Engineer Service Desk Engineer £27,000 - £30,000 UK Wide, however Yeovil/surrounding areas is preferred for training. 2pm-10pm Monday to Friday (enhanced pay for unsociable hours) 23 days holidays + bank holidays (increased with length of service) Simply health cash plan … Wellbeing hours Key Responsibilities Answering incoming calls on the service desk Providing telephone/remote assistance in resolving cases. Supporting in the areas of IT, Connectivity and UC. Pre-configuration of small projects Ensuring customer is kept up to date with issues/resolutions Experience Minimum 2 years more »

culture where our clients’ needs sit at the forefront of every project. We have an engineering-led, tailored approach and around the clock support service has resulted in establishing an industry lead organisation, and to help with our rapid growth we are looking for a Service Desk Engineer Service Desk Engineer £27,000 - £30,000 UK Wide, however Yeovil/surrounding areas is preferred for training. 2pm-10pm Monday to Friday (enhanced pay for unsociable hours) 23 days holidays + bank holidays (increased with length of service) Simply health cash plan … Wellbeing hours Key Responsibilities Answering incoming calls on the service desk Providing telephone/remote assistance in resolving cases. Supporting in the areas of IT, Connectivity and UC. Pre-configuration of small projects Ensuring customer is kept up to date with issues/resolutions Experience Minimum 2 years more »

culture where our clients’ needs sit at the forefront of every project. We have an engineering-led, tailored approach and around the clock support service has resulted in establishing an industry lead organisation, and to help with our rapid growth we are looking for a Service Desk Engineer Service Desk Engineer £27,000 - £30,000 UK Wide, however Yeovil/surrounding areas is preferred for training. 2pm-10pm Monday to Friday (enhanced pay for unsociable hours) 23 days holidays + bank holidays (increased with length of service) Simply health cash plan … Wellbeing hours Key Responsibilities Answering incoming calls on the service desk Providing telephone/remote assistance in resolving cases. Supporting in the areas of IT, Connectivity and UC. Pre-configuration of small projects Ensuring customer is kept up to date with issues/resolutions Experience Minimum 2 years more »

supporting IT in an educational environment is preferred for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools … visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of more »

supporting IT in an educational environment is preferred for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools … visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of more »

Service Desk Engineer (Hybrid) - £25,000 - £28,500 - Didsbury Principal IT are working with a well-known award winning travel expert based in Didsbury that are looking for a group IT engineer to join their team. In this role you will play a vital part in … supporting the head office, retail outlets and remote specialist locations across the UK. They are looking for someone who can confidently service staff face to face, share their passion about continuous professional development and has an innovative approach to incorporating new technologies into their operations. You will be responsible … network and server infrastructure. You will also be responsible for aligning the IT infrastructure with current and future business requirements. Reporting directly to the service desk manager, the role is hybrid with 3 days in the office based at the carrier office, although visits to their retail stores more »

emergency care? This is for you! We are looking for a dedicated, highly motivated individual who can work as part of our existing IT Service Desk team to provide first and second line IT support to the whole organisation, including three ambulance Emergency Operations Centres. You must be … new hardware and software, building and deploying PCs, Laptops and iPads, to working with our third line teams in resolving more complex issues. Predominately desk-based, methods of support will involve face-to-face with the userbase, over the telephone and email and via our remote support tool for … critical environment, please apply today If you have any questions in relation to the role, please feel free to contact Roberta Hawkins, our IT Service Desk Team Leader, on 07920 298253. **IMPORTANT NOTE** Applications will only be considered from those will a full UK Driving Licence About us more »

Overview of the Role: We are recruiting for a 1 st Line IT Service Desk Engineer due to an internal promotion. This role will be joining our 1 st Line IT team which is made up of 7 engineers including the team leader, the IT Service Desk is made up of 20 engineers who all support, encourage and motivate each other to develop themselves. The main day-to-day of this role is to provide an excellent first response to customers IT queries whilst maintaining our high level of customer satisfaction and fix rate. … needed. You will need to have a good experience of communicating with third parties and customers via email and the phone whilst achieving our Service Level Agreements with our customers. What we can provide you is a progressive work environment, where you will be working with new technologies. An more »

Service Desk Engineer - Yeovil (Hybrid) - £27k-£30k I am seeking a Service Desk Engineer to work within an established team, supporting a host of external clients on their networking and telecommunications needs. The successful Service Desk Engineer will provide Technical Support … a network of external customers. You will be working within a skilled team, escalating tickets when needed and ensuring you stick to the agreed service level agreements. Benefits: 23 days holiday + bank holiday Medical Cash plan Quarterly wellbeing time Enhanced maternity and paternity leave Excellent training + paid … certifications Company activity days As the successful Service Desk Engineer, you will have experience in some of the following: Experience working as a IT Engineer Have a relevant qualification in IT Experience in supporting IT, Wi-Fi and Networking technologies Excellent customer service skills Excellent more »

Are you an experienced IT professional ready to take your career to the next level? Join our dynamic team as a 3rd Line Service Desk Engineer and become a key player in delivering top-notch IT support! Location: Gloucester Salary: Up to £42,000 per annum DOE … Type: Permanent, Full-Time (37.5 hours per week) The Role: As a 3rd Line Service Desk Engineer, you will provide technical support to both remote and onsite customers with managed service contracts. You will also support 1st and 2nd line service desk engineers. Your … completion within timeframes and budgets. Collaborate with Project Managers, Technical Architects, and Solutions Architects to create IT solutions that meet customer needs. Maintain a service desk SLA agreement of 95% or above. ... more »

Are you an experienced Service Desk Engineer yearning for an opportunity to take your skills to the next level? Perhaps your learning capabilities and career prospects seem stagnant in your current company? Do you possess key qualities that distinguishes exceptional customer service in the realm of more »

supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you more »

supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you more »

Are you an experienced IT professional ready to take your career to the next level? Join our dynamic team as a 3rd Line Service Desk Engineer and become a key player in delivering top-notch IT support! Location: Gloucester Salary: Up to £42,000 per annum DOE … Type: Permanent, Full-Time (37.5 hours per week) The Role: As a 3rd Line Service Desk Engineer, you will provide technical support to both remote and onsite customers with managed service contracts. You will also support 1st and 2nd line service desk engineers. Your … completion within timeframes and budgets. Collaborate with Project Managers, Technical Architects, and Solutions Architects to create IT solutions that meet customer needs. Maintain a service desk SLA agreement of 95% or above. Manage and maintain the IT network, identifying and addressing any risks. Handle incoming calls, tickets, and more »

Who we are looking for A Senior Service Desk Engineer who will collaborate with Service Desk Engineers and the management team, to ensure that we provide an excellent level of customer service at all times. Being a technical service desk, our goal … high level of customer service. In addition to ensuring our BAU work stack is under control, you will act as an escalation point for Service Desk Team Leaders and Engineers. You will also be a key contributor in new starter on boarding, as well as suggesting and incorporating … have a good level of technical knowledge, have a keen eye for detail, be proactive, assertive and strive to provide an excellent level of service at all levels. As we are a 24-hour Business our rota coverage is between the hours of 07:00 – 20:00 seven days more »

Senior Service Desk Engineer - London On Site upto £45,000 plus bonus One of the largest global broking firms in London is hiring a Senior Service Desk supporting staff globally both face to face and remotely. You will primarily be working from the London office … the team through leading by example. This is a second/third line position where you will be expected to bridge the gap between service desk and infrastructure. We are looking for someone very proactive who wants to make things better with a focus on continual improvement. You … Directory, Teams, AV equipment, Anti-Virus/Bitlocker encryption and ideally ITIL Foundation. This is a very fast paced company and a busy, professional service desk environment where you will be expected to have exceptional customer services skills and work with the highest level of stakeholders. We are more »

Overview of the role We are recruiting an experienced 3 rd Line IT Engineer to join our busy Service Desk. We currently have a team of four knowledgeable engineers who all support each other to get the best resolution for our customers. We are looking for someone who … wants to come join an outgoing service desk and help support the more junior engineers. We fully support our colleagues with training and progression plans and opportunities, ensuring you have the tools you need to progress your career. There is an on-call expectation with this role of … teams tailor our services to suit every client’s unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and responsibilities of more »

Syntax Integration is a boutique Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Role: As a 3rd Line Service Desk Engineer, you will play a crucial role in delivering support to ensure our clients' business systems operate cost-effectively and robustly. … knowledge management and documentation. About You: To be successful in this role you will need: At least 5 years of experience on an IT Service Desk/MSP in a similar role. Relevant certifications (e.g., Microsoft 365 Fundamentals, Azure Fundamentals, Azure Administrator Associate). An appreciation of ITIL … Service Management Disciplines i.e., Incident, Problem, and Change Request Management. You will have experience with: Microsoft Cloud solutions, Office 365, and Azure. Device Management and Remote Systems, i.e., Intune, Datto RMM, TeamViewer. Using backup products and disaster recovery solutions (e.g., Azure, SkyKick, Barracuda and Spanning). Strong understanding of more »

VWV – SERVICE DESK ENGINEER WHO ARE WE? With a rich history dating back to the 19th century, VWV has firmly established itself as one of the UK's leading full-service law firms. With 500+ professionals spread across 4 offices, VWV are often chosen by their … clients for their in-depth industry knowledge. They are incredibly passionate about delivering a quality service with 97% of their clients recommending them to others. This is an excellent time to be joining VWV! They are entering into an exciting period of digital transformation and are expanding their IT … with within SLA - Handle escalated issues from 1st & 2nd line support team via ticketing system & MS Teams - Ensure that all Incident/Alerts/Service requests are worked effectively and efficiently - Provide guidance, direction and training to co-workers - Assist in testing fixes and perform post-resolution follow-ups more »

Role: Service Desk Engineer/Lead Hybrid 3 days onsite in London office Duration : Starts with 6 months with go longer term Technical Skillsets Must have full understanding and experience maintaining, managing, and monitoring end-user computing infrastructure, running Windows 10. Installing and configuring computer hardware, software … heart of its operation Hyqoo’s propriety AI engine revolutionizes the talent vetting and matching process, providing engaged and qualified talent faster than any service on the market. At Hyqoo, we understand how challenging, time-consuming, and costly it is to hire the best talent in technology. That is … why we have created a Global Talent-as-a-Service Platform, which provides companies all over the world access to highly skilled, on-demand and fully vetted talent in Software Development, Design, Product and Project Management. The main benefits of Hyqoo are our ‘Why’, large global footprint of over more »